[Resolved]  Bharat Sanchar Nigam [BSNL] — not attending my complaints of my landline telephone no.[protected] since 19 days

Address:

AT POST AAREY ,BODDEV VADI, TAL DEVGAD DIST. SINDHUDURG, Sindhudurg, Maharashtra, 416611

Respected sir,

Please find below complaints letter of my landline phone no[protected]...

To,

Manager

Bsnl, sindhudurg.

Subject :- not attending complaints of my landline telephone no.[protected] in name of narayan raghunath mungekar.. Poor co-operation of bsnl local officers very bad experience from mr. Indrajeet devgad branch.. Today 18th days is over after complaints...

Respected sir,

With reference to the subject cited above please do the same. It is very painful to say that i had very bad experience from your officer mr. Indrajeet (Devgad branch ph no: [protected] & mob no:[protected]), above officer not attending my complaints since last 18 day.. Not attending my call on above both nos, after hearing my name he disconnect the call,

Then i had regularly traing to requested him on his mobile phone sending message but he did not give any reply the same.. Yesterday sunday night at 9 pm dtd 19th may he called me from ph no. [protected] & threatens me on loud language he will not repair my phone in any condition & told 'you have to complaints higher authority then they will come & attend your complains'.. He refuse to attend the same

I have already give complaints on bsnl head office in sawantwadi exchange ph no : [protected] (Complaint dtd 02.05.2019) & on also toll free no [protected] (Complaint id no:[protected] dt. 11.05.2019) till date there is no solution of my complaints because of above officer not interested.. Then what should i do in this case...

This type o[censored]nskilled officer doing bad treatment to bsnl customer & therefore bsnl service is not working regularly from long time. Still i paid all your bills. We have to used our landline phone in the month of may (20 days) in the september month (Ganpati festival 7 days) & november (Tulsi vivah 5 days) and we will paid bill for hole year for this particular days...

If we have not get proper service in the above particular days after paying regularly full payments every year... So who will responsible for that..

It is very painful for us to say that the said officer visited one week ago & he promised my mother he will not leave until the phone line repair, but he ran away within a half hour without reporting, my mother is in 80 years, she waited & visited many times on that place (200 mtrs from home).. Officer don’t have any manners how to respect old once… really shameless behavior..

Due to this reason i write this letter to attend complaints in your side my landline telephone no.[protected] so please needful for the same & solve my problem with immediate effect..

This is the fact.. My complaints still not solve after 18 days.. Is this type of cheap service you provided to your customers.. Really shameless

Concern officer please look into this matter & take action against this type of lazy officer..

Thanking you,

Yours truly,

Ramesh mungekar

Mob: [protected]/[protected]