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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Mar 29, 2026
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 225

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D
Devesh kumar thakur
from Surat, Gujarat
Jul 7, 2017
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Address: Valsad, Gujarat, 396001

Dear Sir/Madam,
i had recharge rs 577 on my bsnl no [protected]
to other promoter, the transaction no is[protected], but i had Call your bsnl toll free no 1500 but they ar give bull #### reason that we cant back you returns recharge & in your system showing the transaction of 577 reachrge,
still you ar not do anything
plz resolve this problem & also waiting your reply

regards
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    prabhatranjan.shopping
    from Gurgaon, Haryana
    Jul 7, 2017
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    Website: www.consumercomplaints.in

    Hi,

    When i have logged a complaint against Amazon.in then i received a call from [protected] (Abhishek Sharma).
    he talked in bad manner and started abusing me. i also abused him when he started. please take a proper action against him. i have recorded this and i can send you if needed.

    and now i am aware that this is a fake website and you are making people fool.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      A
      Anto Joshua
      from Salem, Tamil Nadu
      Jul 7, 2017
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      Address: Kozhikode, Kerala, 673005

      To conclude in one word bsnl sucks 💩 . Before a week ago I have activated a data plan of 444₹ which is 4gb per day and it's been 1 week I was not able to use at least 1gb in this one week due to poor network connection, Each time I try to connect to network it shows up only 2g signal that too of 4kbps and max of 10kbps, Now With this type of network coverage Bsnl Can take their offer and stuff it up in their ###. Waiting for your replay on your network services thank you
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        P
        Priyanka Bose (L.I.O.N)
        from Mohali, Punjab
        Jul 7, 2017
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        Address: Allahabad, Uttar Pradesh, 211006
        Website: bsnl.co.in

        My father's phone was lost last night, on 6th july 2017, it was a bsnl postpaid sim, mobile number is [protected] on the name of Prabeer Kumar Bose, my father, on Redmi 4a mobile phone dark grey color dual sim.

        My father works in Jamuna Enterprises, Civil lines, a distributor of Bajaj interio, as a an accountant/cashier.
        He picked up the phone last night, and also verified his company camera on 7th july morning, when he went to the office, he lost that phone on the way near by my home in sabji market at allahpur near kidwai nagar matiyara road, while he was bending down to take vegetables, his phone might have slipped from the shirt pocket.

        This he identified when he came back home after coming back from the sabji market.
        Kindly block the sim, and allow to have a new replaced sim on the same number. Also, send a confirmation on [protected]@gmail.com or [protected]
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        View replies
        Today evening I have lost my mobile containing SIM [protected] and immediately informed to nearest Entally police station and subsequently got a GD 59 at 04:00 PM. I do request to deactivate with immediate effective.

        Thanks
        SUDDHASATTWA PAUL
        (M) [protected]
        suddha.[protected]@gmail.com
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          I
          indra mani tripathi
          from Chennai, Tamil Nadu
          Jul 7, 2017
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          Address: New Delhi, Delhi, 211004
          Website: bsnl.in

          I am unable to send SMS from my no.i.e. [protected]. Please resolve the issue asap.I have to send some SMS which is on urgency basis which is my first priority. Please resolve it.I have already tried complaint box but was unable to connect to them too.Network services in NCR is also not very good.I am in roaming status at this time and I have some work releated to SMS, so please reolve it.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          Jul 02, 2017
          swamiramswarup's response           Please, I want to deactivate all hungama plans. my landline number:[protected].
          View replies
          If anyone going to purchase BSNL related service so it's my request to then please do not avail the service.yes It is govt authorized but no use because they provide very worst network service. They only know how to make fool to citizens after advertising their fake ads on television, internet or by any other media service.
          Reply
          I have not opted services from hungama neither interested my amount has been deducted without my approval.
          Reply
          Please, I want to deactivate all hungama plans. my landline number:[protected].

          thanks
          Swami Ram Swarup
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            J
            jitender shandil
            from Gurgaon, Haryana
            Jul 7, 2017
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            Address: 12558

            Sir,
            I live in a village named beral located in distt. Solan, teh, arki.
            I want say that there is no signal available in our area if there is,
            The signal is very very weak. Please provide a better signal for our area because it pushes us to backward when our india is growing up to digital india. The dream of digital india will be succeed if telecom will take villagers with them.
            Sir our area need a tower because there is no tower near that could provide better signal.
            I hope you will find out solution of our problems.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              S
              Sharvang
              from Dostpur, Uttar Pradesh
              Jul 6, 2017
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              Address: Palwal, Haryana, 121102
              Website: www.bsnl.co.in

              I applied to port my no.-[protected]. But when i requested to port to vodafine they said that u hv a Lock on ur sim so first remove it through ur old company. I called my customer care they said that they hv removed the lock but now also they are not allowing me to port my sim. The retailer is also saying that they lock customer's sim so that they cant port it...pls support me so that i can port my no.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                S
                Sarva0483
                Jul 6, 2017
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                Address: Chennai, Tamil Nadu, 600015
                Website: portal2.bsnl.in/myportal/workspace.do

                Hi,
                Why the online detail bill is not available after 10 days of my bill generated. My bill amount generated on 28jun17, but still the detailed bill is not available in the portal. And goverment is still blushing on digital india, transform india, make in india. What the service you provide to beleive the government. Is this only an dreaming government without understanding the baseline of administartion in their departments.
                Thanks,
                Saravanan r
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  S
                  SNeha1309
                  from Chennai, Tamil Nadu
                  Jul 6, 2017
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                  Address: Kanpur, Uttar Pradesh

                  Hi Team,

                  From past two months i have noticed that all of a sudden a big amount of balance is being deducted from this phone :[protected].

                  I have ignored it last month, but again yesterday it got deducted.

                  Earlier when this happened, i was told that i made international call.

                  Here again i would like to know the reason for which my balance was deducted. I have tariff recharged on this number, so i don't think that call charges would be so high that you deduct 100rs for the call.

                  Also, i have not made nay international calls. Kindly provide an justification for the same.

                  Also, the customer care number is not reachable, so i expect a quick response on the my query.

                  thanks,
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  View replies
                  Pls activate my sim i have already waited for 2 days
                  Reply
                  Now the problem is resolved
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                    C
                    Chandram Thodati
                    from Hyderabad, Telangana
                    Jul 6, 2017
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                    Address: Nellore, Andhra Pradesh, 524002

                    Respected sir,

                    I have 3 times opted for MNP from BSNL TO IDEA but the BSNL has not released the number for MPN. The last attempt is with BA988548 on 17/06/2017 and will expire on 02/07/2017. But they not releasing the number to idea network.

                    Voluntarily they are holding the number from portability, please ensure the number to be transfered.

                    BSNL is troubling alot.
                    Please do needful.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    Jul 19, 2017
                    Updated by Chandram Thodati                     The BSNL is worst in dealing with the service, they have not released MPN once again.

                    Request not to trust the network of BSNL any more.

                    Very very worst network. No support.
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                      S
                      sidhusrun
                      from Trivandrum, Kerala
                      Jul 6, 2017
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                      Address: Thiruvananthapuram, Kerala, 695004

                      I have recharged with Rs 395 for data usage of 2 GB/ day. But due to slow speeds, even webpages do not load up. Video streaming does not even start. When i tested the speed in trai speed test, download speeds where as low as 5 to 10 kbps even though I'm connected to H+. Since the day of doing the net offer the situation is the same. Everyone with bsnl net offer are suffering here. Area - Medical College, Trivandrum, Kerala. Kindly do the needful at the earliest. Thanks in advance
                      - Dr. Sidharth. S
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      View replies
                      Sir when when i saw my mobile there was a missed call from number +[protected].. when i called back there was one boy and a girl talking with each other about their marriage.. as it was a fake call i dropped the call... and the balance deducted from my account for 2 minutes was 180... sir plzzz see to this as fast as possible..
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                        A
                        ashutoshsharma157
                        from Gurgaon, Haryana
                        Jul 6, 2017
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                        Address: 135001

                        I want to port my bsnl punjab number to haryana airtel. But bsnl has rejected my request due to contractual obligation, which is false. I am further complaining to trai for the same. Kindly pass my mnp request and let me to port out my number [protected].
                        My all dues are cleared with bsnl hence why they are creating problem by rejecting port out request. Hope u increase ur services
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                          B
                          byrupogu venkataramanaiah
                          from Delhi, Delhi
                          Jul 5, 2017
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                          Address: Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524309
                          Website: [email protected] (or) [email protected]

                          Sir my name is b. Venkataramana iam using bsnl prepaid simcard [protected]. My account balance cutting many times, and i contact customar care and talking customar care exiqutives diffrent times on 05/07/2017 names like vanaja, diraj, jastain excutives connect calls andwe says you activate some service and cutting balance. But i do not activate any services. The custmorcare opraters connect superwisers and techinical persons but we do not connect talking with me sevarl times and dis connect custmer care excutives my call and not given any details so please rectify this problam
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            M
                            Mohan_ 1970
                            from Delhi, Delhi
                            Jul 4, 2017
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                            Address: 600073

                            My landline telephone No is 22293826. It is DEAD for last 15 days and lodged complaint on line. Whenever I raise the complaint, next i use to get the message stating my complaint is resolved. But, Fault has never been attended. Even I escalated to GM level thru Customer care and still status is same. All the tickets ( atleast 3) raised for this complaint since 15 Jun 2017 are not attended.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            View replies
                            My landline[protected] bill of INR 882 is paid online Ref ID FCDR[protected] on Sunday June 25, 2017. In spite of this the telephone line is disconnected today on June 28, 2017 for non-payment of the bill. Dr Abhay Shendye [protected]
                            Reply
                            Since 3days in my bsnl no call is not going, outgoing calls are barred. So please as soon as possible do something
                            Reply
                            Kindly disconnecting all hungama services on my no[protected] as soon as possible
                            Reply
                            I want to disconnecting all hungama activation as soon possible my land line no is[protected]
                            Reply
                            I am register my compliant in BSNL portal Docket no[protected] on 25.6.2017. No response from bsnl officials. Landline number is[protected].
                            Ringing is there but no voice heard. One week I am not able to phone from landline. Sometime phone is dead and no sound heard from other end if call received. adequately fault occur in Bsnl landline.
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                              M
                              Manu@92
                              from Bengaluru, Karnataka
                              Jul 3, 2017
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                              Address: 603103

                              I have been using BSNL prepaid for past 8 years. I am not getting network inside any of my ODCs in Cognizant Technology Solutions, Sipcot inspite having a BSNL tower inside SIPCOT, Siruseri, Chennai. It is very difficult to come out each and everytime even to make a call or even to receive a message. There is not even a single point of network that the signal strength is that poor. All other networks have proper network .Kindly do the needful.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              View replies
                              I am working as System Officer (IT) at Gauhati University. It has been noticed that, in Gauhati University customer care page, phone number of Associate Placement Officer I/C is displayed without his consent. I request you kindly to remove the mobile number from the page.
                              Reply
                              My landline no[protected], located at Ramnagar road no 3, Agartala799002, Tripura is not receiving the incoming calls from outside, out goings are OK, most of the time broadband net is in very bad shape.Kindly do the needful . I tried through 198 but it was of no success Thanks in anticipation of your response . My cell [protected].
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                                G
                                gnikhil
                                from Vadodara, Gujarat
                                Jul 3, 2017
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                                Address: Ahmedabad, Gujarat, 382418
                                Website: www.bsnl.co.in

                                I have requested a new connection of bsnl broadband and landline (Combo) services,
                                On date 14-june-2017 with
                                Prelead no. [protected].

                                I even submitted the required documents for new connection. Sales executive also gave us the
                                Order no. [protected] for broadband and
                                [protected] for landline,
                                Telephone no. 22874015
                                Every thing is given, but it doesn't show in any of there records when visited. Even after 17 days we have no information about my request. We even submitted a new request in local exchange office after that with all the before documents but they said they aren't valid. We even used online complaint system on there website but there is no response from there side.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                View replies
                                My sim is blocked kindly sand me my puk code as soon as possible my sim number is[protected] my alternate number [protected] send puk code please urgently provide please important please send e-mail puk code my e-mail [protected]@gmail.com please ...
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                                  ए
                                  एजाज़ कुरैशी
                                  from Delhi, Delhi
                                  Jul 3, 2017
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                                  Address: Guna, Madhya Pradesh, 473112

                                  Respected sir/madam

                                  I have been using bsnl broadband. My bsnl landline number is [protected]. I want to complain regarding that no as we have not used the music on demand service and also unaware of activation of that service. As we have received the bill of current month than we came to know that the music on demand service is being activated and the charges has been levied on us.

                                  So please i request you to deactivate the music on demand service as soon as possible and try revert back the charges if possible

                                  Waiting for your prompt reply at earliest and hope that it would be de-activated as soon as possible

                                  Regards
                                  M a
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  View replies
                                  I am having prepaid Mobile no [protected] . Please provide incoming and outgoing call details of last 3 months
                                  Please send it to my mail [protected]@gmail.com
                                  JOY C PAUL
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                                    S
                                    Suresh Pd
                                    from Patna, Bihar
                                    Jul 3, 2017
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                                    Address: Patna, Bihar, 800001
                                    Website: [email protected]

                                    Dear Sir/Madam

                                    I do not know how bsnl hungama all plan subscribe with my landline phone (uses only Broadband). I have not taken even a single second trial of the same bsnl hungama plan. Since I am not interested in this plan, so kindly unsubscribe bsnl hungama all plan and I request you to refund or adjust the amount what you have collected from the start date. My landline number[protected].
                                    With regards

                                    Suresh Prasad
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    Jun 29, 2017
                                    Bnv's response                                     as per my above compliant land line number is[protected]
                                    View replies
                                    De-activate Hungama facilities which reflects in telephone bill. land line number[protected]. we do not access hungama channels or music, movies site.
                                    kindly de-activate immediately so that it does not reflect in next month landline bill.
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                                      ajay102
                                      from Gurgaon, Haryana
                                      Jul 3, 2017
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                                      Address: 282005

                                      I have been using broadband of BSNL for long but have to make complaints almost each month sometimes many times in a row in same month. They restore the broadband and some or other problem comes up with phone and broadband. Inspite of making complaints technician does not visit sometimes for even 3 days and if technician is on leave forget for 3 to 4 days as there is no back up person for the guy.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                      View replies
                                      Hii it is [protected]. My bill is 2752 .What I do when my bill is high.
                                      Reply
                                      Sir
                                      I need my total call details and sms details from[protected] to[protected] for my bsnl mobile no. [protected] BSNL west Bengal circle.please send me detail in my email id [protected]@yahoo.com.
                                      please do it earliest and send me details. I need details immediately.
                                      thanks
                                      subhasis dutta
                                      Reply
                                      Ref - Landline No[protected]
                                      Name - Ashok Kumar Kanunga

                                      From[protected] our landline was not working and same was complaint given on[protected] Complaint No.[protected]. But Till date problem not yet resolved.

                                      Such Telephone any Ministers Place can you take same time to repair?
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                                        mohan2203
                                        from Gaya, Bihar
                                        Jul 2, 2017
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                                        Address: 800024
                                        Website: BSNL

                                        I have subscribed a plan o[censored]ld 675 but they are sending me bills of rs.1040. every month this is happening . i am a user from bihar-patna . even in the first month of broadband usage they sent me a bill of rs.4200. i dont know what are they doing . i request refund of all extra amount that they took from me till now asap. it is very bad to see that government owned isp is creating such a mess.
                                        my cusomer id is [protected]. please solve my problem and return all the extra money that is taken by bsnl.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                        Jun 25, 2017
                                        Angel Manisha's response                                         coudn't get incoming calls n sent sms delivery report solve it as soon as possible
                                        View replies
                                        I tried to send Port message.But message is not sent.I tried many times.
                                        BSNL might blocked my number.
                                        Reply
                                        Who called me
                                        Reply
                                        Pl deactivate of my SIm Mobile Number [protected] w.e.f as i dont required as of now going to abroad, pl do comfirm on my mail id
                                        [protected]@dell.com ASAP
                                        Regards
                                        Parveen Sethi House No. 253/2 Sector 45-A, Chandigarh alternate number is [protected].
                                        Regards
                                        Parveen Sethi.
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