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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Dec 5, 2025

Complaints 15970

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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 221

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Address: 413201

Website: www.bsnl.com

Dear sir,

I regret to inform you that i did not receive my recharge balance of rs.150/-. I had done recharge through net banking transaction no. Jsbi[protected]igabsaaxs1 on 24th july 2017 time 15:36 pm for rs.150/-. Kindly request to please recharge balance on my mobile [protected] immediately, without fail. Please cooperate us.
Thanking you,

Yours faithfully,

Surendra kamble (Email: [protected]@rediff.com)
Mobile no. [protected]

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A

anil siva

Jul 26, 2017

My [protected] land line number and broad band not working 4 days now We already complained to kundara office still no response so please fix the problam
thank you,
anil kumar.s
panavila putheen veedu
perumpuzha(po)
kollam
kerala, India

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Address: 249401

Website: Bsnl

Sep में Bsnl ने vdsl प्लान दिया . May में जब मेने Bsnl से vdsl line, vdsl mordem demand करा तो bsnl का tweet आया . आप के locality में vdsl feasible नहीं है तो मेने Bsnl को tweet करा आप तो मुझ से sep से vdsl bill ले रहे हो तो Bsnl ने तानाशाही तरीक़े से बिना मेरी permission ( written application ) may में मेरा प्लान decrease कर vdsl से बदल कर जो प्लान मेरा sep से पहले था bb 1495 कर दिया जब कि में सिर्फ़ Bsnl से अपने plan के according vdsl line और vdsl mordem ही demand कर रहा था और ना चाहते हुए July में मुझे आपका bb कटवाना पड़ा .
इसलिये मुझे लगता .. की जब Bsnl के पास मेरी locality में vdsl plan नहीं था तो consumer को नहीं देना चाहिये और अगर future को देख कर प्लान दिया तो बिना consumer की इच्छा ( written application ) के नहीं बदलना चाहिये मुझ को यह अपने साथ cheating लगती है इसलिये sep से May तक जो अपने vdsl plan के नाम पर vdsl bill लिया वो ग़लत है demand compensation

+1 photos

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Jul 21, 2017

Ayothi's response Bsnl broadband bill payment of ₹1092/made on 10/07/17 by net banking in Hdfc, Salem. I therefore request you to send the receipt to my address by courier or update the Bsnl receipt details in net.

Jul 26, 2017

Updated by Sunilhatwal आज मेरे प्लान को तानाशाही तरीक़े ( May में बिना अनुमति ) से plan बदलने को tech. Reason बता रहे . जिस के बाद July में मेने अपना broadband काटा दिया . जबकी वास्तव में मेरी locality में vdsl था ही और vdsl प्लान का बिल लेते रहे

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A

Ayothi

from Tiruchengode, Tamil Nadu

Jul 26, 2017

Bsnl payment for ₹1092/ made by net banking on 10/07/17. Pl update receipt details in net.

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I am residing at 68/40 m b sarani (Moore avenue) for the last 16 years. I had lodged number of complains during the last one year regarding nonavailability of bsnl mobile tower in this area. Now situation has reached such a miserable stage that i, who has so far been standing by this grand psu with due respect to our values for social responsibility, will have to switch over to some other service provider.

Normally i have to move from one side of our flat to other to get uninterrupted talk or clear audio facility or avoid call drop. But now frequently there is no connectivity at all or connectivity for a minute or two at a stretch.

Is the higher authority of bsnl has decided to get it wound up as soon as possible? Or the goi will hand over this great asset of the nation to the big corporates as a gift?

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Address: Madhepura, Bihar, 852113

Website: bsnl.co.in

I am not getting 3g connectivity since last 5 days, contacted customer care but they are so rude that they told it will take 3-4 years to get it resolved
Please tell them to improve their customer support and 3g connectivity as i have complaint about 100 times but none of them are willing to help... If luckily i get 3g connection for a while it is too slow and frustating
In this era of high speed lte bsnl is not even providing with the basic 3g speed please tell them to improve they are not listening to the customers complaint

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Address: Mehsana, Gujarat, 382715

Website: www.bsnl.co.in

Hi,
My bsnl broadband and landline is not working since last 10 days. I had registered complaints many times but there is not any suitable response for them. Every time bsnl technical persons are said that there is wire problem from main dp so there is no way to repair until they do not get new wire and also they told that it is a monsoon season so there is a monsoon effect also.
There is not any suitable reason for that.
Also bsnl technical person told me that the government does not provide us wire and other facilities so we can not change that wire.
Is that true that government does not provide anything?
I had also provide a wire to them from my house to main line.

Kindly reply me as soon as possible.

Because there is not an internet connection proper available since last 10 days. So is the bsnl organization provide me a benefit in bill?

Thanks and regards,

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V

Vvamsi Krishna

from Addanki, Andhra Pradesh

Jul 24, 2017

Net us not coming

S

shadab gulattar

from Basti, Uttar Pradesh

Jul 24, 2017

Sir, i hav paid my bsnl bill from my bsnl app with billdesk.
the amount is debited from my account and the bill is showing unpaid yet.
please solve my problem.
i have paid the bill on[protected].
when i open my bsnl app to check the status, it say "awaited bank confirmation"

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Address: Sabarkantha, Gujarat, 383001

Website: bsnl

Dear sir i am using this number was my document and [protected] from last twenty days i have problem on nonsence calls and my balance cut i many balance so cut most time so check i incoming and outgoing deatail which create my problem so kindly provide my incoming and out going deatail from 10/7/2017 to 24/7/2017 so help me to this problem solve i trust for you sir this problem solve.

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S

shanusri

from Delhi, Delhi

Jul 24, 2017

With Out Permission How can Activate This Hungama Plan Who is the Responsible of This issue. Customer Care also not Working. How cam my Money refunded.

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Address: Mahbubnagar, Andhra Pradesh, 509216

Website: Bsnl

Direct into matter
I have some problem regarding my recharge, and when i talk to the first customer care, she replied politely and then i talk to the second boy, the # boy, he indirectly scolded me with wrong bad words and tried to fight with me instead of caring my words nor complaint why this bsnl should keep this unqualified # busty customer care? If you can't serve your customers then please shut the company, wtf cant we ask for what we lost? I lost 90 rupees and got replied rudely
It's my sincere request to shut those bloody boys or your company. This might be the reason the company goes down.

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dave1313

from Delhi, Delhi

Jul 24, 2017

Dear Sir,

Please reactivate my old and first connection of BSNL excel no. [protected].Is very urgent . Because my all important SMS receive for this number. please help as
Please reactivate or inform process for the same.
I shall be obliged forever.
Davinder Singh

S

Shubhith Kumar

from Nipani, Maharashtra

Jul 24, 2017

Sir, we need BSNL tower in our location..
adress
miyaru, Puduvettu village, Belthangady taluk, Dakshin kannada district, Karnataka
here there is 4000+ people using mobile phones so please provide us 3G network from BSNL.
contact me-[protected]
[protected]
name:Shubhith Kumar

S

Suruthi Purushothaman

from Korampallam, Tamil Nadu

Jul 24, 2017

Kindly get me unsubscribed from bsnl Hungama services as soon as possible ... I had been charged sum around rs 300 for the past few months without my knowledge ... Kindly do the needful as soon as possible

Landline number[protected]

S

soodranchi

from Gopalganj, Bihar

Jul 24, 2017

Pleaseblock my sim no-[protected], mobile lost

2

23birendra

from Colachel, Tamil Nadu

Jul 24, 2017

I had taken land connection and surrendered telephone on 19.08.2016. Telephone number was223603.Quarters No- M-II/84, Madhuban, Paradip. Dist Jagatsinghpur, Odisha.But deposit amount has not been refunded yet. Pl. take necessary steps for return of amount.

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Website: BSNL

Sir, i arun sehgal resident of makarpura. My land line telephone no.[protected] is faulty since[protected] and complaint has been lodged vide [protected] but to my surprise the complaint was resolved without attending. A new number is aotomatically given without complaining as [protected] on[protected]. It seems that bsnl working is hopeless and even the higher ups are sleeping as this is my 5th complaint.

Officers are kindly requested to see

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Rajeev Chinivar

from Rasipuram, Tamil Nadu

Jul 24, 2017

Sir my mob no is [protected]
Voice chat service is deducting my account balance 6rs every 3 day
I had tried to deactivate it but it doesn't deactivate no matter what we do
Please I am begging you sir please deactivate this value added service from my phone

B

Bhuvaneswari Ramakrishnan

from Chennai, Tamil Nadu

Jul 24, 2017

I have paid Rs 500 on 28.6.2017 for bsnl landline new connection. The feasibiLity was already checked. Customer I'd. [protected] and new pH no.[protected]. But till date is even after 20 days new connection was not given. Kindly do the needful.

S Ramakrishna n

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Address: Khordha, Odisha, 751006

This is further to my complains dated 18.7.17.

The issue is not resolved yet in spite of daily request to customer care, concerned technicians whose number is provided by bsnl office.

Broadband connection is out of order since 7.7.17.

As matter is very urgent. Immediate action is required. Otherwise alternatives will be explored to avoid any further comlicacy

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Pratheesh kuriyan zachariah

from Salem, Tamil Nadu

Jul 24, 2017

Deactivate fir bsnl hungama

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Please deactivate my hungama account at the earliest.

My landline number [protected].

Hope you will do the needful at the earliest.

I was not informed about any thing regarding thing "hungama" and nothing

About the financial implications. So please do deactivate my hungama

Account at the earliest. Hope you will do the needful at the earliest.

Jeevan thomas

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Address: Hyderabad, Andhra Pradesh, 500018

Hi sir,

I have taken bsnl sim card replacement on previous sim card, they said it will activate within 2hours but it not happened. It has completed almost half day. I have taken by using my aadhar card proof. I am little worrying about my sim card. So kindly do the activation of sim card. If not suggest me the procedure.

Number:[protected]

Thank you,
Suresh

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Address: 226021

Phone no.[protected] dead for last 5 days so as internet facilities, it is lucknow university and councilling going on more than 100 students per day. Facing hardship, made several phone to branch office no. [protected] but rude behaviour shown by the staff concerned. Each day they told to get it repair but fail.
Prof. Rakesh singh
Dean & head
Faculty of law
University of lucknow, jankipuram
Mob[protected]

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I have recharged my mobile number of [protected] through paytym, but unknowingly i choosed wrong plan of 339, i don't want this plan. I want to change the plan to 333. I don't want the refund amount but i only want to change the plan. Please resolve my problem and kindly make it fast my paytm order no is [protected] and transaction no is [protected]. I recharged it on july 21st 2017 at 9:12 pm through paytm mobile app

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Jul 21, 2017

Updated by Aswathy raj Reference no [protected]

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Address: Satara, Maharashtra, 415501

Sir
I am bsnl maha krishi customer.
I recharged 141 plan
But i did not get 2 gb and 100 sms.
I called customer care 20 times from 5 july to 21 july. They registered my complaint but not resolve. They said my pack is empty but i know that i used only 15 sms and 0 mb data.
Please sir solve my problem and help me.
My latest complaint number is 1g[protected]

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Address: 225001

Nobody is solving our problem for broadband due to lack of good working phone lines. Every time lineman change our line & switch port of connection so that broadband work fine but it neither work good nor long. Because of this we have to discontinue our 02 landline connections still we have 03 connections with us. But we are afraid that we can't hold these connections too for long as we are not able to communicate with these numbers due to disturbance in line, slow incoming voice, earth in the line so broadband don't work too.

Authority says that they can't do more as there is no scope for new lines and the existing lines have many joints, broke at several points etc.

Please let us know if bsnl could solve the problem with existing infrastructure and rectify major setback here in barabanki (Std code: 05248) uttar pradesh.

Please reach me at [protected]

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Address: 574216

Sir, im living in a village where there is more than 5000 peoples using mobile phones but still we don't have clear network from any network providers. I have complained about the same problem with many companies and mailed to their websites but no one responding to my problem. Please enquire about the issue and please install a new bsnl tower in our area.
Adress:
Miyaru colony
Puduvettu village
Belthangadi taluk
Dhakshina kannada
Karnataka
Pin 574216

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Address: Bhopal, Madhya Pradesh, 462001

Website: Bsnl

My name umar ansari
My landline number[protected]
My refund amount something 800+

But my bank account not fluctuate this amount till the 1 year.

My case handle employees name malani madam, yadav madam, pagrighar sir and other two employees but everyone says submit this submit this like bank details acknowledgement copy every time submit all the documents but not suitable answer for this time and that time your amount is transferred in your account.

I had walk many time in bsnl new market office.

All employees says much time sir and send the amount but not recieved amount in my account.

Please sir/madam solve my problem and please give me my amount in my account.

Many time visit in office and pay many expenses like. Petrol etc.

My contact number - [protected], [protected]

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Address: Ludhiana, Punjab, 141106

The outgoing calls of my bsnl prepaid number [protected] is barred from 10 jul 17. It is causing lot of trouble to me. The number was initially postpaid. I got it changed to prepaid after portability. When spoke to customer care, i was told that the bill of apr 17 was not paid. Customer care advised me to pay the bill and contact nearest exchange with payment receipt. I did the same. But number is still not working. I am facing inconvenience. Kindly do the needful.

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Address: 403707

Website: bsnl.hungama.com/index.php

I am using bsnl landline broadband service. Today i got a call saying he was a bsnl representative (Ph no - [protected] on 21/07/2017 at 1:15 pm) and asked me whether i am facing any connectivity issue, to my bad luck i was really facing an issue and conveyed to him. He told me to send a message bvas at 56677 from my alternate number and my issue will be solved. When i sent him the message he said that i have successfully subscribed for bsnl hungama services. I was shocked to here this and immediately questioned him why such service is activated when the call was for solving connectivity issue.

Bsnl hungama has cheated me by giving false information and made me subscribe to a service fraudulently.

I request you to kindly deactivate the service and take strict action against them and request you to reimburse the charges which they will be charging me.

Regards
Shaikh mohammed zafar
Landline[protected]
Mobile - [protected]

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brugesh patil

from Arambol, Goa

Dec 28, 2017

This people are not from bsnl they are from hungama i got same call but as i thought how can bsnl people call without my complaint from 1 month i was facing problem from that time they never solved my net problem and suddenly so much love from bsnl
I searched on net just so complaints on this number
And came to know that it was hungama services on your bsnl that will get activated on your landline
Six months ago also this type of scam was done by hungama and bsnl but that time they just called and activated the services but this time they have improved and to have a proof in this case mesage to show if bsnl starts asking question
So customers will suffer
Things you should do to avoid this
1.never send any mesage or dialled any number when you receive any call on landline
2.check your bsnl bill in detail
3.never pay for such scam bill even if your bsnl connsction is at risk let bsnl suffer force them to deduct the extra charge .

V

Visakh Parayil

from Auroville, Tamil Nadu

Jun 23, 2018

Same happened to me today afternoon. I sent a mail to BSNL and TRAI.

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Address: Jalgaon, Maharashtra, 424206

Website: www.bsnl.com

My number [protected]
On this 1year subscription ₹1584 on 16thjan, 2017
Benefits with this plan are
Remaining
On 16 th july, 2017
About much more than
28 hrs for onnet,
24 hrs for offnet,
1100 sms onnet,
1100 sms offnet,
5 gb datapack are lapsed
On the date 16 th jul, 2017
So please give that
Benefits returns to me
I have done too much time
Complaint to customer care
And bsnl office also but no
Proper resolution given to me

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M

mohan [email protected]

from Unnao, Uttar Pradesh

Jul 21, 2017

I have lost my phone my mobile no.[protected]

S

Sharmilysweety

from Tiruchirappalli, Tamil Nadu

Jul 21, 2017

Please provide the needfull help to activate my old number [protected] for my adhaar verification

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