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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Dec 5, 2025

Complaints 15969

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6089

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9880

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 180

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Without subscribing to video 51008 rupees 20 has been deducted form my account as subscription charge for the above services. Please take action for this issue. Customer care service at 1503 doesn't give me solution for this issue. Also when i am trying to reach the customer care again, it's automatically gets disconnected. I think they are intentionally doing it. So please take action immediately. Thanks in advance.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Without subscribing to video 51008 rs.20 is deducted form my account for video 51008 subscription. Please take action for this issue. I even messaged stop to 155223 but a message that no vas is been subscribed. Please take action and unsubscribe it. Customer care service at 1503 doesn't give me solution for this issue. So please take action immediately.

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Dear team,

I have complainted on 24/5/18.

After complaint also no reply or solution received so far, and yesterday we received a message that, to disconnection of line for non payment.
Without using how can we pay bills of two months

Dear sir,

As iam using bsnl land line no for the past 15 years. From past 3 months this issue is in demand.

As i was using bsnl landline no 24111450 which was not functioning. So, i complained several times to bsnl authorities. They said me that the cables underneath the earth are broken and we will replace with new phone and new contact no with free of cost. So, they have not replaced any new phone not repaired line but getting bills every month with penalties.
When phone is not working and not utilising free calls facility, why should we pay rental charges and penalties.

I request you to kindly look into this matter and arrange for repair and new phone and revised bill to my no 24111450. For clarity you may contact on mobile [protected].

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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R

Rachana Powercom

from Bengaluru, Karnataka

May 29, 2018

[protected] PHONE NUMBER
RS 825 Paid Internet Banking AS ON[protected].
Amount Credited bank. (Syndicate bank)
Transaction Code: MGSM[protected]

N

Nathan P

from Chennai, Tamil Nadu

May 29, 2018

I have complaint No #[protected]
Broad Band No :[protected]

BSNL Office Number :[protected] /[protected]

In every day BSNL line having issue. Internet not connecting properly.

If we calling local exchange above numbers they are not giving proper response.

Very bad service. Pleasegive concern person to resolve.

Regards,

B

Basheermoossa

from Thiruvananthapuram, Kerala

May 29, 2018

My Bsnl landline number [protected] is not working three months take any action please . message me my email [protected]@gmail.com

Basheermoossa's reply, May 20, 2018

No Amy delay for rent now I never pay until it's not working

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Address: Khordha, Odisha, 751003

Date of incident: 28/5/2018, time around 8:30 am
I was facing some incoming issues on bsnl service. On calling the customer care there was this lady some ramani jena (First name not sure as the lady didn't tell her name on asking) who behaved in a highly unprofessional way and misbehaved. I disconnected the call and spoke to another executive and after discussing my bsnl service issue, i asked the other lady about a way to raise a complaint against the first executive who misbehaved. To my surprise her response was nothing will happen if you complain. This is really very pathetic in comparison to the other private service providers where they do care about customer feedback.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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A

Antriksh Narayan

from Agra, Uttar Pradesh

May 29, 2018

I have recharged my number [protected] through bsnl online portal with voice voucher 13 rs combo pack which gives 15 rs talk value and 19 mb data for 2 days but they don't credited my amount .there customer care executive clerly said this is bsnl's but we can't resolve this sorry sir.and they disconnected my call.please do something regarding this.

customer care executive highly unprofessional and misbehaved. - Comment #3111736 - Image #0

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Ywa my nwt slow help
pls

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Address: Chennai, Tamil Nadu

Iam nagarajan mobile number [protected]. Today we got 2 messages from bsnl and deducted rs.50+20 respectively without our permission. We need the details for that deductions, for to help the legal action. Enclosed herewith the screen shot for your reference.

Please take the necessary action for to avoid such kind of things in future and reverse my amount.

Warm regards
S. Nagarajan

+2 photos

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M

Mohammed Raffi

from Bengaluru, Karnataka

May 29, 2018

Please provide me call details of may 2018

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Address: Thrissur, Kerala, 680020

I applied for ftth connection on 28/4/2018 by submitting the completed application form and necessary documents at bsnl office. I received mobile confirmation with docket no 18001607 from bsnl thrissur ssa. I was told i will be informed about feasibility soon. On not hearing from them i went again to bsnl office and met chief officer on 16th may 2018. I was told again to wait for some more time and another message came in my mobile with docket now 18003218. Today is 25th may 2018 and i still have no information from them regarding the feasibility..
Thanking you
Dr krishna prasad, thrissur, kerala 680 020 mobile [protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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K

Keprate

from Nalagarh, Himachal Pradesh

May 31, 2018

[protected] is not working all of a sudden.sim card not shown in sim manager from today

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Dear sir,

As iam using bsnl land line no for the past 15 years. From past 3 months this issue is in demand.

As i was using bsnl landline no 24111450 which was not functioning. So, i complained several times to bsnl authorities. They said me that the cables underneath the earth are broken and we will replace with new phone and new contact no with free of cost. So, they have not replaced any new phone not repaired line but getting bills every month with penalties.
When phone is not working and not utilising free calls facility, why should we pay rental charges and penalties.

I request you to kindly look into this matter and arrange for repair and new phone and revised bill to my no 24111450. For clarity you may contact on mobile [protected].

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal, 700059

Website: Broadband connection

Neglect of local SERVICE centre and neglect customer care and lack of neglegency maintainence BROADBAND connection.i havebnen suffering last 4 months for disconnect BROADBAND connection PLEASE TAKE NECESSARY STEPS to solve the problem.broadband also be start . It is important for me. I cannot work any important work . Please guide us to solve the problem as early.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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P

Pon Singaram

from Salem, Tamil Nadu

May 25, 2018

My phone [protected] is not working. I have registered the complaint with bsnl customer cara[protected] during last week. Till date no response.. Poor service & customer care

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Address: East Khasi Hills, Meghalaya, 793021

Hello.
I have been getting a high ping on all the online games for the past 4 days. Before i used to get a ping of about 100ms but now it reaches above 200ms which makes online gaming unplayable. Im really confused why this is happening because i haven't messed around with the settings of the router or anything. When i do a ping test it shows me that i have a ping of 32ms but while online gaming it reaches above 200ms. And i dont think there's a problem with the gaming server because i get a high ping on all the games.
Please resolve this issue asap because the main reason i got bsnl broadband is for online gaming which i cant do it now.
Landline no. [protected]

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Address: Nashik, Maharashtra, 422002

From last few days receiving call from [protected] asking for nonpayment of credit card and calls us Mr. Aher many times I told them this is not his number and we don't know who's Mr. Aher but this cycle is not stopping. Request you to please look in to the manner from your end.
Thanks & Regards,
Sagar Asani
M/s. Indira Medical Agencies
Nashik
[protected]

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Address: 0562-2641010

Website: [email protected]

My landline broadband connection does not work properly last two month.

I am complain regarding this to local area office of b. S. N. L. But there is no response from theresometime it may works but almost they are useless for us. If they are not working properly i am able to disconnect that and apply for a private connection with in a three days of that complain recorded

I`m from hospitalization so, it may required the proper connection of broadband connectivity.

My number is[protected]. Getwell hospital, 33 laxmi nagar, sikandra, agra-282007 (U. P)

Please take some action regarding that such matter as soon as possible

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Sirsa, Haryana

My telephone number [protected] was disconnected on dated 8/04/2017. But after passing above one year, my security has not been refunded till date. While i have gone in touch with bsnl sirsa.
After reminding again and again no refunded my security amount rs 4676/-.
You are requested to look into the matter and arrange to refund my security amount. Otherwise i will go to court to get justice.
Once again requested.
Thanks
Yours faithfully
Rakesh kumar garg
15/155/4, bansal colony
Sirsa. 125055

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Address: Khagaria, Bihar

Dear,
Sir/madam
My cell no. [protected]
Is not working all the outgoing calls and messages are not working properly.
From another sim from same handset calls are going. But from bsnl call is not going. Please solve it as soon as possible. I am facing much problem about this. And if it can't be resolved please advise me to do anything.
Yours
Ayush

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S

sanjay*123

from Mumbai, Maharashtra

May 21, 2018

This is to inform you that our area std code 05446 pipri renukoot sonbhadra up east has network problems many times.

please look into the matter & do the needful at the earliest.

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Address: 620006

To day 20.05.2018, morning i made recharges through online using my atm cards, on my two mobiles gsm bsnl numbers at rs 125 (Combo 125), as to day being the last day, on these mobiles. The details are as follows.

Pgsm[protected]

[protected]:32:01.0

[protected]

125

Pending

Pgsm[protected]

[protected]:41:17.0

[protected]

125

Pending

But the recharges made, were not yet (10.01 am) effected on my mobile. Kindly effect the recharges with benefits there in to my mobiles.
Thanking you in advance.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

satya2728

from Panaji, Goa

May 21, 2018

Service is not good from thanem bsnl exchange, always neglecting us, i pay a bill around 900 every month, plz do the needful

satya2728's reply, May 14, 2018

plz help me sir or warn to thanem exchange worker to do resolve problem, he is very careless man or change the worker in thanem exchange

S

Sudarshan Taparia

from Bhopal, Madhya Pradesh

May 21, 2018

Complaint no.
[protected]
[protected]
[protected]
Nobody came to my office to resolve problem.But as per bsnl records query has been resolved.
Poor service.
Landline no. 07325_258704

A

ajit singh 6219

from Samba, Jammu and Kashmir

May 23, 2018

I lost my phone with my sim card.My number is [protected].Please block my sim. After blocking please Send me email.

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Address: Panchkula, Haryana

With due respect, i wish to inform you that, i have one bsnl landline connection with internet phone no.[protected] from year 1995. But from last 5 to 6 months, sometimes, phone does not works properly or sometimes, internet not works properly due to telephone’s wire are old with many cracks & many joints.

Now, request to you, please replace old wires. With new wires, landline phone & internet can do work simultaneously.

If you have any query, fell free to call me on my contact no.-[protected].

Looking forward to an early action from your side.

Thanks & regards,

(Sh. Raj kumar dhull.)

H. No.-36, housing board colony,

Kalka. (Distt.-panchkula.) hr.

Phone:[protected].
Email : [protected]@yahoo.co.in

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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J

joint registarar(divisional)

from Ahmedabad, Gujarat

May 21, 2018

Our premises is shifted and new no. Is 27911714. We have not received telephone bill. So we could not pay it. Pl. Issue a duplicate bill.

V

v sundaram

from Chennai, Tamil Nadu

May 21, 2018

As we are not Check, it seem to be phone is dead for last 45 days

A

Amit Prohit

from Gurgaon, Haryana

May 21, 2018

Sir, i do every possible settings of my modem but it is not configure, , , , , so please solve it .

T

Tata@231

from Charkhi Dadri, Haryana

May 22, 2018

I have not received the bill for the last one year (from apr 17 to apr 18) .Please send bill on my registered mail id as well as address.

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Address: 411020

Website: BSNL portal

I have been desperately trying to get my caller id activated on my land line phone of bsnl since last four days but of no avail. I tried through 1500 dialing, they gave me a complaint no. But nothing has happened. I am trying through internet and they are sending me otp but i am not receiving any otp from bsnl on my mobile. So please advice as to how i should activate my caller id?

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A

ASHISHRANJAN PGPM17

from Coimbatore, Tamil Nadu

May 21, 2018

My bsnl prepaid mobile no [protected], orissa circle has been deactivated since i have not made any recharge from last 1year, but i want to reactivate it now again

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Address: 854301

My adsl link is regularly fluctuated which make disturbance in my works... This problem is continued since november 2017... I have already complaint about this problem to bsnl customer care (1504, 1500), local exchange office purnea as well. Many times in online transactions payment was deduced by merchant site but not reached to destination due to adsl fluctuation. Due to fluctuation i have loss approx 15000 to 20000 rupees. I have meet many time to bsnl office as well as sdo but yet problem was not shorted out...
Please cure this problem as soon as possible
Complaints details
Bsnl complaint number: apr.19 2018, [protected]
Jan. 12, 2018, [protected]
Feb.13, 2018, [protected]
Feb. 24, 2018, [protected]

My bsnl number is[protected]

My contact number is [protected], [protected].
My mail id - netindia. [protected]@gmail.com
[protected]@gmail.com
—
Consumer affairs complaint number: 700257

Complaint reg date:[protected]:35:54

Complaint type : complaint
Complaint details : name of the company — bsnl, purnea, bihar-854301... Landline no (In which problem persist) — [protected], type — prepaid, complaint no — [protected] (April 19, 2018)/ [protected] (Jan 12, 2018)/ [protected] (Feb 24, 2018)
And many more... Problem details — according to the consumer, he has using bsnl broadband connection from the last year on month may, 2017...
But from the month of november, 2017 he is not getting the network in his connection properly due to internet issue... T
Here is some lane related issue behind this, for what his internet issue is fluctuating in time to time... He complaint regarding this issue for various times to the company customer care in this contact numbers: 1504,
But till now he is not getting any kind of satisfactory response from their side... Moreover, the consumer is in trouble for this unavailability issue of the internet connection on his location... Expected —
The consumer wants his problem to be resolved by the company side asap...

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

May 19, 2018

Updated by NET INDIA My ADSL link is regularly fluctuated which make disturbance in my works... this problem is continued since November 2017... I have already complaint about this problem to BSNL customer care(1504, 1500), Local exchange office Purnea as well. Many times in online transactions payment was deduced by Merchant site but not reached to destination due to ADSL fluctuation. Due to fluctuation i have loss approx 15000 to 20000 rupees .I have meet many time to BSNL Office as well as SDO but yet problem was not shorted out...
Please cure this problem as soon as possible
Complaints Details
BSNL complaint number: Apr.19 2018, [protected]
Jan. 12, 2018, [protected]
Feb.13, 2018, [protected]
Feb. 24, 2018, [protected]

My bsnl number is[protected]

my contact number is [protected], [protected].
my mail id- netindia.[protected]@gmail.com
[protected]@gmail.com
[protected][protected][protected][protected]
Consumer Affairs Complaint Number: 700257

Complaint Reg Date:[protected]:35:54

Complaint Type : Complaint
Complaint Details : Name of the Company----BSNL, Purnea, Bihar-854301... Landline No (in which problem persist)---[protected], Type---Prepaid, Complaint no---[protected] (April 19, 2018)/ [protected](Jan 12, 2018)/ [protected](Feb 24, 2018)
and many more... Problem Details---According to the consumer, he has using BSNL Broadband connection from the last year on month May, 2017...
But from the month of November, 2017 he is not getting the network in his connection properly due to internet issue...T
here is some lane related issue behind this, for what his internet issue is fluctuating in time to time...He complaint regarding this issue for various times to the Company Customer Care in this Contact Numbers: 1504,
but till now he is not getting any kind of satisfactory response from their side...Moreover, the consumer is in trouble for this unavailability issue of the internet connection on his location... Expected--
The consumer wants his problem to be resolved by the Company side ASAP...

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Address: Dharmapuri, Tamil Nadu, 636807

Whenever i receive a message in my mobile no.[protected] from 54000 an amount of rs 3 is deducted from my balance. I have not subscribed for any value added service.
Don't deduct my balance. Please stop deducting money from my prepaid amount for receiving such message. Please deactivate message.

Please return/refund my amount deducted by bsnl for the same. I request you to take immediate action, i don't need any service except making, receiving call & sms.

Please reply my email id : [protected]@gmail.com

Thanking you,
K karuppiah
[protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

May 19, 2018

Updated by Narendaren Whenever I receive a message in my mobile no. [protected] from 54000 an amount of Rs 3 is deducted from my balance. I have not subscribed for any Value added service.
Don't deduct my balance. Please stop deducting money from my prepaid amount for receiving such message.

Please return/refund my amount deducted by BSNL for the same. I request You to take Immediate action, I don't need any service except making, receiving call & sms. Please deactivate sms

Please reply my email ID : [protected]@gmail.com

Thanking You,
K Vaidyanathan
[protected]

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Address: Ahmedabad, Gujarat, 382415

Website: consumer impaling.in

My name is Soham, I have recharge RS. 179/- Plan in Paytm throw at yesterday. But this plan is not activated in my number so I will complain in BSNL customer care number but he was said, " I don't care, this is not our plan and talking to ruffly and misbehavior.
So, please given to my recharge amount RS. 179/- Refund. I am requesting you.
Because sir I am student.

Thanking you
Soham Joshi

+1 photos

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