Big Bazaar — chaging high rate again and again | |||
Dear Sir, I am a profit club member from 16/10/2013 and my card no. is [protected]. When i purchase some grocessary from you outlet at treasure iland, i check the amount, i found that your offer rate was low and they charge high from me. When i discuss the matter at CSD and write a complaint no 000093, they feel their mistake and reimburse the difference amount. i also suggest them why this happens and how you improve your system. their was a difference of only 8 to 10 rupee, but it was not a matter of 10 rupee, it was a cheating with customer. Yesterday when again go to the same store and same section, after billing i observe the same mistake, again you charge high from offer rate which was displayed. I lodge the complaint no 84 on yesterday i.e. 30/05/2014. Mr gaurav jain employee code 241962 try to convince me, but i was not satisfy because it is a repeat type of problem. IT IS HIGH DEGREE OF CHEATING, YOU WRITE LOW RATE TO ATTARACT THE CUSTOMER AND AT THE TIME OF BILLING YOU CHARGE HIGH, SHOULD I GO TO LEGAL PROCESS OR YOU ARE ABLE TO RESOLVE IT. Thanks Vineet kumar Garg [protected] [protected] Was this information helpful? | |||
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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint. Dec 17, 2014 Updated by vineetgarg this is my third issue with big bazar, Every time they write low rates to attract the customer and at the time of billing charge high. IF YOU ARE INTRESTED I WILL SEND YOU MY PREVIOUS COMPLAINTS.I already send 2 complaints to them that time they also send me a appology letter and offer me a gift coupan of Rs 500, which i refused.They are not ready to check their system and improve it.On 14/12/14 when i purchase a parle cake of mrp 20, they charge 66.50 for it, when i come to CSD, they check and told " GALTI SE GALAT BAR CODE CHIPAK GAYA HUM AMOUNT RETURN KAR DETE HAI".After informing by me the reversing the amount is not the solution. So many people daily visit to big bazar and shop, are you thinking that a man who enter in big bazarhave a mind of super computer, he remember rates of all items and having lot of time to check the bill. Generally people believe that you are honest and preparing correct bill.but you are fail in this process, Please check the system, make analysis and send me corrective and preventive action. I am attaching some photograph, which helps you to understand the case. VINEET GARG [protected] [protected]      | |||
 8 Comments | |||
Comments
today i recieve a call to explain the billing system but it is my request to send it on my mail, so that i understand it properly.
thanks
vineet garg
thanks
vineet garg
I am still waiting for your positive and concrete solution, the case was start from 30/05/2014, you pass 10 valuable days for just LIPAPOTI on the case, please do needful.
Regards
Vineet Garg
Regards
Vineet Garg
Dear Mr. Vineet,
I trust that our team got in touch with you on the matter and that you were met with satisfaction. Write to us at [protected]@futuregroup.in if you should need any future assistance.
Regards,
Priya
Future Group
I trust that our team got in touch with you on the matter and that you were met with satisfaction. Write to us at [protected]@futuregroup.in if you should need any future assistance.
Regards,
Priya
Future Group
After passing three month, I am still waiting.
Now I am going to consumer forum.
Sorry my limit is over
Vineet kumar garg
Now I am going to consumer forum.
Sorry my limit is over
Vineet kumar garg
I was a profit club member of big bazar normally i used tresure iland indore. but i close all relation due to your cheater nature. please check my previous cases1)16/10/2013 complaint no.[protected]/05/2014 complaint no 84 in all above i already send you mail we discuss a lot and you try to convince me by offering a gift coupan of Rs 500, which i refuse to accept. Now in latest case on 14/12/2014, when i purchase a cake of parle which MRP was Rs 20, after billing i found that u charge high on this packet. when i
contact to CSD then after discussion they says " GALAT BAR CODE CHIPAK
GAYA SORRY HUM AAPKA PAISA REFUND KAR DETE HAIN". Do you think the
customer of big bazar have a mind of super computer, they can memorize all rates.Generally a customer believe that you prepare the correct bill and pay. THIS IS A CHEATING NOT THE MISTAKE.MISTAKE 1 BAR HOTI HAI AGAR WO BAR BAR HO RAHI HAI TO IT IS CALLED INTETION.PLEASE TAKE ACTION AND INFORM ME IN WRITING.you can study my previous case history also. I AM ATTACHING SOME PHOTOS REGARDING THE CASE, VINEET GARG[protected]
contact to CSD then after discussion they says " GALAT BAR CODE CHIPAK
GAYA SORRY HUM AAPKA PAISA REFUND KAR DETE HAIN". Do you think the
customer of big bazar have a mind of super computer, they can memorize all rates.Generally a customer believe that you prepare the correct bill and pay. THIS IS A CHEATING NOT THE MISTAKE.MISTAKE 1 BAR HOTI HAI AGAR WO BAR BAR HO RAHI HAI TO IT IS CALLED INTETION.PLEASE TAKE ACTION AND INFORM ME IN WRITING.you can study my previous case history also. I AM ATTACHING SOME PHOTOS REGARDING THE CASE, VINEET GARG[protected]
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
This is to inform you that we have taken note of your query and have escalated the same to our team. They shall get back to you at the earliest. Do write to us at [protected]@futuregroup.in if you should need any assistance. We shall be glad to help.
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Priya
Future Group