Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Respected Sir/Madam,

I undergone really bad experience on last FRIDAY[protected] in Kothrud Big bazaar Pune outlet (timing from 10.30am to 1pm).

MY BILL NO IS:T23/67749

As I was in office and wanted some urgent grocery at home I called up Kothrud Big bazaar at around 9.18am[protected] to ask whether they will provide Home Delivery for my area(Bavdhan) from Kothrud branch. The person who attended the call ensured me that they will give ‘Home Delivery’ for the goods. Because of some work at office I could not go to big bazaar on 9th instead I went on 10th June 2011
at 10.30am.

As I had called yesterday and got confirmation I purchased grocery plus other items worth Rs 5360 and got the bill. When I reached ‘Home Delivery’ counter I experienced really bad behavior. Attendants were really RUDE. I never experienced the same in Baner Pune Big Bazaar which I usually visit.

Please find below things which happened that day:

- First they told they won’t take OIL for delivery. It is just too much. How can I take back my 15ltr oil to office back? I have got delivered same from Baner branch many times. They were so senseless that they were not even ready to sense that how can I take to office.
- They got the address they told they won’t deliver it to Bavdhan area at all.!!!!!I tried to find who took the call at 9.18am on 9th Jan 2011 but they were not co-operative at all. I really wasted 3 hours there and at last they offered my money back!!!!..Really I wanted goods not money back. They wasted my time and energy both.
- I wanted to speak to the person who took the call, they not even ready to mention the name or do enquiry. Really hurt by the behaviors of attendants at ‘help Desk’ at that time.
- I think they are so rude because Big Bazaar won’t take any serious actions against them for customer complaints. That’s why they have such rude and senseless behavior.

I AM REALLY HURT……PLEASE GIVE BACK MY # HOURS WHICH I WASTED AT YOUR OUTLET

Dear Sir,

We would like to bring to your kind notice, that we made purchases of Rs. 33,000/- from 1st May 2011 to 12.05.2011 at Big Bazar Koramangala.



During this period there was a scheme was going on, that is on earning of 108 points, customer will be getting freebie of “ Set of 3 Tuffle Trollies”.



Since we were short by few points, we have purchased Water Filter KENT worth Rs. 14,750/- and earned 108 points. When we approached the store manager to take our freebie “set of 3 Tuffle Trollies”.



We were told that the trolley bags are out of stock and asked us go to J.P. Nagar Big Bazar from there we have visited following stores :-

Bangalore Central, E-Zone Koramangala, Banashankari Big Bazzar, Old Madras Road Big Bazzar, M.G. Road Big Bazzar, the only one answer we have heard from all the stores is that “ No Stock”. This is very disappointing, after wasting our time, energy and perol.



Our question is, why were you run the schemes, if you don’t have the stock of freebies?



We again met Koramangala Big Bazzar store manager, we were informed that the stocks are not available & this particular scheme is over hence we will be not getting anything.



As a regular customer of the Big Bazzar we were very much disappointed and more over your staff have taken 15 days time to supply water filter and again they have taken four days for installation.



You will be getting more information from your customer care executive Mr. Amit at Koramangala store, with whom we were coordinating.



You will highly appreciable if we get Scheme at the earliest.



Please revert on the same mail id and our phone Nos. are [protected]



Thanking you

Your truly



Usha

Myself Devendra Burade had purchased 2 Pears soap from Nasik road Big Bazzar on 05 June 2011 with Cash Memo T13/49157 time 20:02:18.



As per packing on :

1st Soap packing : weight : 126 g :Bar code[protected] : Mfg 18.10.10/L3 13:32

Printed Price on Pack : Rs 40.00

As per Bill price in invoice : Rs 44.00

Excess Charged amount : Rs 4.00



2nd Soap packing: weight 80 g : Bar code[protected] : Mfg 01.12.10/L1 07:32

Printed Price on Pack : Rs 27.00

As per Bill price in invoice : Rs 29.00

Excess Charged amount : Rs 2.00



Why such so? what time I will get revert for same?

How can I get refund and what is time frame?

If I am not satisfied with reply what should next level to forward grievennce.



Devendra Burade

Mob:[protected]

[protected]@yahoo.co.in

I had a horrible experience in Big Bazaar Faridabad yesterday,when a male employee delibrately touched me at a wrong place while walking past me when store was empty,the attitude of store staff was pathetic,I was shocked and it is a shame that the management n store manager did nothing,I even called cops but the store people wasted our time in looking for footage which the apparently did not find................................................................till it happens with our daughters n wives we are not affected n big bazaar people should be ashamed it was in the electronic section while purchasing t.v.date:7th june 2011,around 5.15.

I have employees name n address,do not have his id...but have store managers details.

can any action be taken against store management and that employee....

I purchased goods worth over 2.5 lac from Hometown at its Vikhroli outlet in May 2011. The furniture had to be delivered to Lonavla. On delivery I noticed that more than half the furniture which included most of the wooden articles that were ordered was defective. The dining set had bubbles in the wood lamination, and a sideboard worth Rs 35,000 which they said was made of "pure" Sheesham wood was infested with termites. I had to visit Vikhroli from my home in south Mumbai atleast 4 times to get the complaint heard as the phone service is terrible. Not only that I was told that all the dinning tables of that type had this defect and that they offered to mend it instead of giving me new ones. Not only that twice they did not turn up the day they had promised to re-deliver the goods and thus I had to travel to Lonavla unnecessarily. The second dinning table that they delivered which mind you I had to choose another type because all of those were defective again had defective chairs and I again had to get it replaced, they delayed the process for over a month and I finally had to take the chair to my Mumbai home to get it replaced.

This particular venture by the future group has been cheating on its customers and I thus have very bad complaints against it. I doubt that I will ever visit this place again

Nitin Shah

Very poor service. Even after booking of materials with 25% advance payment the materials was not supplied even after 25 days left from the date of booking.The contact no & helpline provided is purely . I'm fed up with making calls for last couple of days but unable to catch anybody.

I suggest, please do not visit again in hometown.

Hi All,

This is a new practice I observed in Big Bazaar at Kathriguppe Bangalore, Karnataka, where if you pay your bill with food coupon (Sodexo etc) the billing staff will refuse to pay you the remainder of your paid amount. For example if the purchased items are worth 80 rupees and you pay two sodexo coupons of Rs.50 then they will say we don't pay remaining 20 rupees as you are paying with coupon.

What can be done?

Regards,
Sachin.

Dear Sir,

Last Sunday I went to BIG BAZAAR to purchase grocery items like Maida, Dal & other edibles, while making payment I have informed the cashier to check properly regarding the price as we everytime we face problems regarding the same & later we have to go customer care for the dispute but he said he has checked the same & we wont face any problem this time, after returning home when I checked the same I found out that they have not even provided me store discount as well as they have charged excess amount which is more than MRP which is printed on the packet.

Nishant Kumar.
[protected]

I purchased an office workstation from HomeTown Marathalli wide order no :[protected] on 29 May 2011. I made complete payment and I was assured that goods will be delivered on 2 June 2011.

Surprisingly I got a call from a driver at 3:30 PM on 1 June 2011 itself and said he will deliver the item same day. But he didn't turn up till 8:00 PM. I called him up just to hear that he is running short of diesel and could not deliver. And he said he would do so the next day i.e. 2 June 2011.

When I called driver on 2 June 2011 he didn't lift phone from morning 11 AM to 3 PM. And at 4 PM when I called the driver he says, he is on vacation and don't want to be disturbed.

Then I called call center and informed that it will be delivered the next day, i.e. 3 June 2011.

And today I called up call center at 11:40 AM. And the representative says he will contact warehouse and call me back in 30 minutes. Within 5 minutes I get another call from warehouse to say that it would be delivered the next day, i.e. 4 June 2011. I informed warehouse representative that any further delay than today won't make up a good experience. And she said, delay is because I didn't pick up phone on 1 June 2011. I had to make her realize the fact that it is due to lack of diesel in truck as per driver. And representative shuts the phone with a note saying 'will get back to you'

Don't understand why such things happen even with shops of stature of HomeTown. Is it so that so much of infrastructure and workforce can't offer a good shopping experience. And despite paying the amount quoted by HomeTown, we as a buyer beg around call center, ware house, driver.

Please help me.

Regards

Harsha

On May 8th, I visited Big Bazaar at Phoenix Mills, Parel, Mumbai for shopping alongwith my family. We shopped for more than Rs 15,000 from your store and at the billing counter we got a big shock. Earlier my father in law had given me gift vouchers valuing Rs 10,000 (Rs 500 x 20). They were issued on November 11, 2010 from the Malad Big Bazaar. It clearly states that they are valid for 6 months from the date of issue. Hence they would legally expire on May 10, 2011. However to our shock and dismay 2 of the vouchers showed that they had already expired. I escalated the issue and a senior customer service manager, Mr Allwyn, told me that these are expired and i will have to pay cash. He was not at all helpful in the matter when I repeatedly told him the date of issue shows November 11, 2010 to which he also agreed but said that the system showed that they were expired. I made the payment by credit card of the additional Rs 1,000.

Can you please help me out with this problem as technically they should not have expired and I have lost Rs 1,000 because of your system issues.

Further i have complained at the share with us email id and have been following up for teh last 3 weeks but have been receiving no response

Aggrieved customer

Nimesh Kampani
[protected]@hotmail.com

Dear Sir,

I have purchased a split A/C from Big Bazaar - T.Nagar on May 2010. The A/c worked only for 3 days.
afterward it has not worked. we have complaint to the koryo service centre many times, the service man has came 3 times and given 3 different feed back. Finally we came to know the compressor is totally down and it has broken so it is not working. Till date no one not come to my home to change the compressor (out door unit). We have requested them to change the 2nd out door unit (New compressor) but still it has not happened. If the criteria goes very worst, I will log a claim in the consumer court. Pl take necessary action immdly.

regards,
B.SUNDARAM

MOBILE - [protected]

It seems Big Bazar in Hebbal (Bangalore) has a habbit of fooling customers who are not suspicious and cautious while purchasing. I guess it is completely outrageous to expect customers to check everything at the counter when they are making a monthly purchase worth 3 to 4 thousand. The volume of things and the rush around really does not make that suitable and moreover that should not ever be expected.

They conveniently forget adding the free products and do billing errors on the higher side. It definitely indicates that it is intentional. Of Course the trend shows it happens for grocery / Food items.

It happened to me for the 5 th time today at the same outlet. It has happened once before at the Food Bazar at Esteem Mall. So far the transactions with Big Bazar at Old Madras Road has been satisfactory.

I have once called them as well and they very conveniently say please come and we will adjust it right away. They very well know that people who come there are mostly at least 5 to 10 kms away and coming they come something like once or twice in a month. The point is that it really does not make sense for me to spend 100+ bucks of fuel to recover lost many which is almost the same. Moreover it is not a big amount but since it happens everytime, this is what indeed points that these guys do it intentionally. Furthermore, once I have been there after 15-20 days and showed the bill and pointed out the errors that happened earlier, They kind of gave a very casual treatment as if it was my mistake and its too late now and I should better forger it.

Today again they did an error in billing colse to some 65 Rs. and have not included freebies close to another 36 rs.

Cheating has become an habbit here.

Dear Sir,

I purchased a Hitachi RAU018KQDD-KAZE 1.5 Ton SAC on 03/05/2011 Invoice No:[protected] at ezone T.nagar branch Chennai under “future group The Great Indian Shopping Festival”. In my e-passbook (no:[protected]), I got 124 points. According to scheme, for 100 points
1)Bajaj Sandwich maker worth Rs.2099.
2)Spalding 19 inch Trolley Bag worth Rs.3999.
3)Sansei Digital Video Camera Worth Rs.6990.
4)Sansei Video Camera worth Rs.6990. are eligible to get from the redemption centers on basis of token amounts.

As per your procedure, from 16th May to 31st May the redemption starts . I visit the redemption center “Big Bazaar in Express Avenue Mall Chennai”. I met “Mr.Alli” in customer care zone. After he checked the points and everything, he mentioned that only bajaj sandwich maker is available as stock and nothing is available. On the very first day of your redemption, he mentioned like that is shocked for me and I request for sansei digital camera. He finally, spoke with some superior and told me to wait for three days.

After 3 days, I went again and he told that to wait for 4 more days still stock not arrived .

Again after 5 days, I called him. He clearly mentioned that stock will not come and you have to get either sandwich maker or Timex watch. Then he gave Mr.senthil ‘s (Asst.Store Manager) contact. He told to contact ezone, where I purchased. I clearly mentioned that the redemption center is only on Big bazaar, for this why I have to contact ezone. But he is not responding anything.

This makes me worried about your service. While I purchased, I clearly asked about everything and choose the product according to the points. Now it seems that I am cheated by showing some product and insisting to take some product.

Kindly give me the solution for this. As your final redemption date is on 31st may, I need a immediate action on this.

Regards,
Ganeshmurugan
[protected]
Manager – Optimal Media Solutions
The Times Of India
126/127, Chamiers Road,
Nandanam
Chennai-35

In October 2010, I have given a Lee Cooper shoe for replacement (replacement slip no. 6985) to Brand Factory, Vaishali, Ghaziabad as the sole started to crack within a week of purchase. I have been told that replacement can take upto 2 months as the shoe factory is in Himachal Pradesh. But there was no reply after 2 month and when i went back to store I came to know its closed down. After contacting each and every place i reached a person name Sunil Kumar Bhardwaj email: sunilkumar.[protected]@futuregroup.in who told me to mail the replacement slip to him. I mailed on 24 march 2011 but received no reply. I reminded on same email on 24th April 2011 but no reply.

I dont know whom to approach in this case now its more then 8 months.

Nitin Gupta
[protected]

I bought one portable dvd player of mitashi company from home town. After 5 days i was finding difficulty on opening the monitor properly. The issue was swivel screen support has been not wokring properly. I have taken this to home town and they said you need to call mitashi. I called mitashi and the person visited my house from the company. The name of the person is tapas and his number is [protected]. He mentioned to me that he is going to change the screen support and would charge rs 125. Although it is in warranty period and i an not supposed to pay but still i agreed, but then he mentioned it is not in stock. It has been more than a month not being replaced and home town also is not doing anything. I am not very sure what to do. I am telling tapas (Mitashi) to change the model. He (Mitashi) and hometown has turned deaf ears to this request.

4 pieces of furniture was purchased from Home Town Vikhroli, mumbai Bill Number [protected]. First the delivery was late and after follow ups. Second only half the delivery was done and another date booked for the rest. Third a defective piece was delivered after the delay. Fourth the pieces to assemble was missing. Fifth after repeated reminders they cant arrange for the pieces required from their warehouse to assemble the furniture. As a consequence for 2 weeks furniture is lying unassembled and the defective piece plus parts needed to assemble are still not there. Customer service is very poor with the likes of Sanjay Agarwal, Aruna, Shanti, Ibona all promising dates but no service. Complete money has been taken but no service is provided.

i hav bought a shower panel & wooden vanity in April 2010 form Lucknow Home town , Last one month i have face a prolem in my shower panel but lucknow home town staf[censored]nable to solve my problem, His staff all committment are false,

Sunny Dua
Lucknow
Mob No-[protected]

I bought a multifunction in lucknow hometown.i do lots of complaion.but lucknow hometown services is very poor.Sunny Dua.[protected]

Dear Sir/Madam,

This is regards to my request posted before also (Please find below URL) for complaining about future bazaar.

http://www.consumercomplaints.in/complaints/future-bazaar-product-not-delivered-...⇄

Still I am waiting to get my product, below is the details of my order:

Product Description : Mitashi MH 5001 Wireless headphone FBID: 2579456

Order Number : [protected]

Payment Status: Payment Confirmed on[protected]

Order Placed on:[protected]

Please see the above details which I placed order on 10 May and today is 16 May and yet to receive my order, and and received call from their escalation head (Mr. Aditya) and he told me that I am looking into this on HIGH Priority to get your order in time but after 12 May he also didn't back to me for status. This is the service that future bazaar providing to customer.

The WORST BAKWAAS customer service award in India should be given to Future Bazaar Group.

Please guide me what action I can take against them for this.

Best Regards,
Mansoor Rashid

I had purchased a mattress worth Rs3999 from big bazaar sealdah on 30/5/2010. However within few months the mattress got sagged. For the last 3months i have made several complains but nothing has been done till date. Even one of their person visited our house to check the product and he agreed that the mattress is defective. We have made many calls and even visited the store but the manager MR SOUMITRA is just making false promises and delaying the process by giving false dates.
so i am writing this mail to the concerned authority to take prior action in this regard and do favour to the needful.


Regards,
ravi garodia