Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I purchased goods worth over 2.5 lac from Hometown at its Vikhroli outlet in May 2011. The furniture had to be delivered to Lonavla. On delivery I noticed that more than half the furniture which included most of the wooden articles that were ordered was defective. The dining set had bubbles in the wood lamination, and a sideboard worth Rs 35,000 which they said was made of "pure" Sheesham wood was infested with termites. I had to visit Vikhroli from my home in south Mumbai atleast 4 times to get the complaint heard as the phone service is terrible. Not only that I was told that all the dinning tables of that type had this defect and that they offered to mend it instead of giving me new ones. Not only that twice they did not turn up the day they had promised to re-deliver the goods and thus I had to travel to Lonavla unnecessarily. The second dinning table that they delivered which mind you I had to choose another type because all of those were defective again had defective chairs and I again had to get it replaced, they delayed the process for over a month and I finally had to take the chair to my Mumbai home to get it replaced.

This particular venture by the future group has been cheating on its customers and I thus have very bad complaints against it. I doubt that I will ever visit this place again

Nitin Shah

Very poor service. Even after booking of materials with 25% advance payment the materials was not supplied even after 25 days left from the date of booking.The contact no & helpline provided is purely . I'm fed up with making calls for last couple of days but unable to catch anybody.

I suggest, please do not visit again in hometown.

Hi All,

This is a new practice I observed in Big Bazaar at Kathriguppe Bangalore, Karnataka, where if you pay your bill with food coupon (Sodexo etc) the billing staff will refuse to pay you the remainder of your paid amount. For example if the purchased items are worth 80 rupees and you pay two sodexo coupons of Rs.50 then they will say we don't pay remaining 20 rupees as you are paying with coupon.

What can be done?

Regards,
Sachin.

Dear Sir,

Last Sunday I went to BIG BAZAAR to purchase grocery items like Maida, Dal & other edibles, while making payment I have informed the cashier to check properly regarding the price as we everytime we face problems regarding the same & later we have to go customer care for the dispute but he said he has checked the same & we wont face any problem this time, after returning home when I checked the same I found out that they have not even provided me store discount as well as they have charged excess amount which is more than MRP which is printed on the packet.

Nishant Kumar.
[protected]

I purchased an office workstation from HomeTown Marathalli wide order no :[protected] on 29 May 2011. I made complete payment and I was assured that goods will be delivered on 2 June 2011.

Surprisingly I got a call from a driver at 3:30 PM on 1 June 2011 itself and said he will deliver the item same day. But he didn't turn up till 8:00 PM. I called him up just to hear that he is running short of diesel and could not deliver. And he said he would do so the next day i.e. 2 June 2011.

When I called driver on 2 June 2011 he didn't lift phone from morning 11 AM to 3 PM. And at 4 PM when I called the driver he says, he is on vacation and don't want to be disturbed.

Then I called call center and informed that it will be delivered the next day, i.e. 3 June 2011.

And today I called up call center at 11:40 AM. And the representative says he will contact warehouse and call me back in 30 minutes. Within 5 minutes I get another call from warehouse to say that it would be delivered the next day, i.e. 4 June 2011. I informed warehouse representative that any further delay than today won't make up a good experience. And she said, delay is because I didn't pick up phone on 1 June 2011. I had to make her realize the fact that it is due to lack of diesel in truck as per driver. And representative shuts the phone with a note saying 'will get back to you'

Don't understand why such things happen even with shops of stature of HomeTown. Is it so that so much of infrastructure and workforce can't offer a good shopping experience. And despite paying the amount quoted by HomeTown, we as a buyer beg around call center, ware house, driver.

Please help me.

Regards

Harsha

On May 8th, I visited Big Bazaar at Phoenix Mills, Parel, Mumbai for shopping alongwith my family. We shopped for more than Rs 15,000 from your store and at the billing counter we got a big shock. Earlier my father in law had given me gift vouchers valuing Rs 10,000 (Rs 500 x 20). They were issued on November 11, 2010 from the Malad Big Bazaar. It clearly states that they are valid for 6 months from the date of issue. Hence they would legally expire on May 10, 2011. However to our shock and dismay 2 of the vouchers showed that they had already expired. I escalated the issue and a senior customer service manager, Mr Allwyn, told me that these are expired and i will have to pay cash. He was not at all helpful in the matter when I repeatedly told him the date of issue shows November 11, 2010 to which he also agreed but said that the system showed that they were expired. I made the payment by credit card of the additional Rs 1,000.

Can you please help me out with this problem as technically they should not have expired and I have lost Rs 1,000 because of your system issues.

Further i have complained at the share with us email id and have been following up for teh last 3 weeks but have been receiving no response

Aggrieved customer

Nimesh Kampani
[protected]@hotmail.com

Dear Sir,

I have purchased a split A/C from Big Bazaar - T.Nagar on May 2010. The A/c worked only for 3 days.
afterward it has not worked. we have complaint to the koryo service centre many times, the service man has came 3 times and given 3 different feed back. Finally we came to know the compressor is totally down and it has broken so it is not working. Till date no one not come to my home to change the compressor (out door unit). We have requested them to change the 2nd out door unit (New compressor) but still it has not happened. If the criteria goes very worst, I will log a claim in the consumer court. Pl take necessary action immdly.

regards,
B.SUNDARAM

MOBILE - [protected]

It seems Big Bazar in Hebbal (Bangalore) has a habbit of fooling customers who are not suspicious and cautious while purchasing. I guess it is completely outrageous to expect customers to check everything at the counter when they are making a monthly purchase worth 3 to 4 thousand. The volume of things and the rush around really does not make that suitable and moreover that should not ever be expected.

They conveniently forget adding the free products and do billing errors on the higher side. It definitely indicates that it is intentional. Of Course the trend shows it happens for grocery / Food items.

It happened to me for the 5 th time today at the same outlet. It has happened once before at the Food Bazar at Esteem Mall. So far the transactions with Big Bazar at Old Madras Road has been satisfactory.

I have once called them as well and they very conveniently say please come and we will adjust it right away. They very well know that people who come there are mostly at least 5 to 10 kms away and coming they come something like once or twice in a month. The point is that it really does not make sense for me to spend 100+ bucks of fuel to recover lost many which is almost the same. Moreover it is not a big amount but since it happens everytime, this is what indeed points that these guys do it intentionally. Furthermore, once I have been there after 15-20 days and showed the bill and pointed out the errors that happened earlier, They kind of gave a very casual treatment as if it was my mistake and its too late now and I should better forger it.

Today again they did an error in billing colse to some 65 Rs. and have not included freebies close to another 36 rs.

Cheating has become an habbit here.

Dear Sir,

I purchased a Hitachi RAU018KQDD-KAZE 1.5 Ton SAC on 03/05/2011 Invoice No:[protected] at ezone T.nagar branch Chennai under “future group The Great Indian Shopping Festival”. In my e-passbook (no:[protected]), I got 124 points. According to scheme, for 100 points
1)Bajaj Sandwich maker worth Rs.2099.
2)Spalding 19 inch Trolley Bag worth Rs.3999.
3)Sansei Digital Video Camera Worth Rs.6990.
4)Sansei Video Camera worth Rs.6990. are eligible to get from the redemption centers on basis of token amounts.

As per your procedure, from 16th May to 31st May the redemption starts . I visit the redemption center “Big Bazaar in Express Avenue Mall Chennai”. I met “Mr.Alli” in customer care zone. After he checked the points and everything, he mentioned that only bajaj sandwich maker is available as stock and nothing is available. On the very first day of your redemption, he mentioned like that is shocked for me and I request for sansei digital camera. He finally, spoke with some superior and told me to wait for three days.

After 3 days, I went again and he told that to wait for 4 more days still stock not arrived .

Again after 5 days, I called him. He clearly mentioned that stock will not come and you have to get either sandwich maker or Timex watch. Then he gave Mr.senthil ‘s (Asst.Store Manager) contact. He told to contact ezone, where I purchased. I clearly mentioned that the redemption center is only on Big bazaar, for this why I have to contact ezone. But he is not responding anything.

This makes me worried about your service. While I purchased, I clearly asked about everything and choose the product according to the points. Now it seems that I am cheated by showing some product and insisting to take some product.

Kindly give me the solution for this. As your final redemption date is on 31st may, I need a immediate action on this.

Regards,
Ganeshmurugan
[protected]
Manager – Optimal Media Solutions
The Times Of India
126/127, Chamiers Road,
Nandanam
Chennai-35

In October 2010, I have given a Lee Cooper shoe for replacement (replacement slip no. 6985) to Brand Factory, Vaishali, Ghaziabad as the sole started to crack within a week of purchase. I have been told that replacement can take upto 2 months as the shoe factory is in Himachal Pradesh. But there was no reply after 2 month and when i went back to store I came to know its closed down. After contacting each and every place i reached a person name Sunil Kumar Bhardwaj email: sunilkumar.[protected]@futuregroup.in who told me to mail the replacement slip to him. I mailed on 24 march 2011 but received no reply. I reminded on same email on 24th April 2011 but no reply.

I dont know whom to approach in this case now its more then 8 months.

Nitin Gupta
[protected]

I bought one portable dvd player of mitashi company from home town. After 5 days i was finding difficulty on opening the monitor properly. The issue was swivel screen support has been not wokring properly. I have taken this to home town and they said you need to call mitashi. I called mitashi and the person visited my house from the company. The name of the person is tapas and his number is [protected]. He mentioned to me that he is going to change the screen support and would charge rs 125. Although it is in warranty period and i an not supposed to pay but still i agreed, but then he mentioned it is not in stock. It has been more than a month not being replaced and home town also is not doing anything. I am not very sure what to do. I am telling tapas (Mitashi) to change the model. He (Mitashi) and hometown has turned deaf ears to this request.

4 pieces of furniture was purchased from Home Town Vikhroli, mumbai Bill Number [protected]. First the delivery was late and after follow ups. Second only half the delivery was done and another date booked for the rest. Third a defective piece was delivered after the delay. Fourth the pieces to assemble was missing. Fifth after repeated reminders they cant arrange for the pieces required from their warehouse to assemble the furniture. As a consequence for 2 weeks furniture is lying unassembled and the defective piece plus parts needed to assemble are still not there. Customer service is very poor with the likes of Sanjay Agarwal, Aruna, Shanti, Ibona all promising dates but no service. Complete money has been taken but no service is provided.

i hav bought a shower panel & wooden vanity in April 2010 form Lucknow Home town , Last one month i have face a prolem in my shower panel but lucknow home town staf[censored]nable to solve my problem, His staff all committment are false,

Sunny Dua
Lucknow
Mob No-[protected]

I bought a multifunction in lucknow hometown.i do lots of complaion.but lucknow hometown services is very poor.Sunny Dua.[protected]

Dear Sir/Madam,

This is regards to my request posted before also (Please find below URL) for complaining about future bazaar.

http://www.consumercomplaints.in/complaints/future-bazaar-product-not-delivered-...⇄

Still I am waiting to get my product, below is the details of my order:

Product Description : Mitashi MH 5001 Wireless headphone FBID: 2579456

Order Number : [protected]

Payment Status: Payment Confirmed on[protected]

Order Placed on:[protected]

Please see the above details which I placed order on 10 May and today is 16 May and yet to receive my order, and and received call from their escalation head (Mr. Aditya) and he told me that I am looking into this on HIGH Priority to get your order in time but after 12 May he also didn't back to me for status. This is the service that future bazaar providing to customer.

The WORST BAKWAAS customer service award in India should be given to Future Bazaar Group.

Please guide me what action I can take against them for this.

Best Regards,
Mansoor Rashid

I had purchased a mattress worth Rs3999 from big bazaar sealdah on 30/5/2010. However within few months the mattress got sagged. For the last 3months i have made several complains but nothing has been done till date. Even one of their person visited our house to check the product and he agreed that the mattress is defective. We have made many calls and even visited the store but the manager MR SOUMITRA is just making false promises and delaying the process by giving false dates.
so i am writing this mail to the concerned authority to take prior action in this regard and do favour to the needful.


Regards,
ravi garodia

ICICI Credit card: Dispute Transaction @ Big Bazaar
On 23-Jan-11 I used my ICICI credit card three times for shopping from Big Bazaar, Baroda and during one of the payment the person in payment counter swiped my card twice saying one swipe was failed. But next day when I checked my credit card transaction history I found that there is an additional transaction shown of amount Rs. 9027.25/-. I immediately checked with Bank through dispute transaction query and Bank advised me to check with merchant i.e. Big Bazaar. When this issue is reported to customer care of Big Bazaar, Baroda (Mr. Narendra) he confirmed me that no such amount from my credit card has been credited to Big bazzar and may be a bank mistake.
I again raised dispute transaction query to ICICI bank. Bank credited the amount and blocked the card and also advised to send a signed letter to bank for intimating this dispute via Fax. It was immediately sent. But after few weeks Bank reversed the credited amount saying they are unable to initiate the investigation as signed letter is not received, but fax log shows that it was delivered. However I sent the required documents again and Bank again credited the amount.
After about a month or so Bank replied that the transaction was a swipe transaction. When asked for proof, bank sent me transaction charge slip (merchant copy) which clearly shown the signature was not mine. Bank denied to take responsibility for processing payment to Merchant even after my intimation of dispute transaction. And I had to pay the due amount to bank.
From signed chargeslip of the dispute transaction I noticed the payment was made 6 minute before one of my valid payment and the difference in Bill no is just 1 (from same payment counter).
Now I have again approached Big Bazaar with below documents and requested to reimburse the amount
1. Bill & Charge slip (customer copy) of Three valid transaction
2. Copy of ICICI bank letter along with signed chargeslip of dispute transaction (signature of someone named Mr Mohanty)
3. ICICI bank statement for the month of Jan-Feb’11 showing all 4 transactions of Big Bazaar.
Big Bazaar customer care forwarded above said documents to regional office for checking database as they didn’t have data of 3 months old transaction (as informed by Big Bazzar).
Even after producing proof which clearly indicates that card was mistakenly swiped by Big Bazzar at payment counter for other transaction, they denied to take any responsibility and blaming Bank for processing the Payment.
I hereby request for help to resolve the issue with Big Bazaar.
Regards
Samir Pal
Mobile [protected]

I have bought shower pannel and vanity in lucknow home town.both things are in warrenty period.but lucknow provide very bad service.im very much unsatisfied.i do lots of complations in lucknow hometown but no responce

Dear Sir,
For last three Saturdays, two page big Bazaar advertisements appear in Major Newspaper in Delhi and may be in all over India For “Major Shopping Festival In all Big Bazaar Stores.”
On 24th April we had gone to Big Bazaar located at Shadara, East Delhi, for purchasing a Window Air conditioner which was to be financed by Future Money. We inquired the price of Window AC Model KWR18AOPLT3S and was told its price is Rs 16000/- and this price was also confirmed by executive of Future Money and accordingly he got disbursal advice (DA) sanctioned for Rs 16000/-.
When we asked for free stabilizer, he refused. Then we showed him the advertisement which appeared in Times Of India dated 23rd April, he consulted his senior and agreed to give the stabilizer but said the cost of AC is Rs 16990/- and not 16000/-. I protested and eventually I was forced to pay for stabilizer as he insisted that cost is Rs 16990/- and not 16000/- and we will be giving you stabilizer Free.
When I got the bill, the computerized bill was showing the cost of AC as Rs 16000/- and Cost of Stabilizer as Rs 990/-. When I pointed out to store keeper he told me that the breakup is shown only for accounting purpose.
The above indicates that Big Bazaar has overcharged and they are giving misleading advertisement and that amounts to cheating.
Therefore I request you to kindly help me resolving my grievances

Yours aggrieved Customer

Gurcharan Singh Mata
Mob: [protected]
Bill No. 0005850 dt. 24.04.2011 at shadara East Delhi

I had ordered interiors ( order reference no [protected] &89) in 3rd week of Feb 2011 with Home Town, Khairatabad ( Future group ) .
Delivery promised by 2nd/3rd week of April 2011. By giving false information of material arrival, Home town had collected entire amount in 3rd week of April , even now ( on 10th May 2011), Home town has no clue on material delivery