Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I had purchased 4 nos. instant water heaters model no. KWH-IN 1 from Big Bazzar, Zirakpur on 12th October 2010. Tank of one of the water heater leaked and the service centre at Baltana, Zirakpur recommended for replacement during December, 2010. I was informed that the replacement was approved. For the last 4-5 weeks I have been contacting Big Bazzar, Zirakpur, but every time I am told that they donot have the same in stock to provide me the relacement. Every time I contact big Bazzar, they tell me that they would inform me when they will give me the replacement. Never they bothered to call me back.

What was the fun purchasing this item from Big Bazzar, I donot hope now they will give me replacement within the winter season. Whwn a customer like me who is a resident of Zirakpur and at approx. at a distance of 1 km is not getting the requiste service from Big Bazzar, what a distant customer can expect of them.

Pardeep Sharma,
B-310, Regalia Towerers,
Dhakoli, Zirakpur.

The Hometown store in Marathahalli, Bangalore practices fraudulent billing methods to boost prices. While shopping there recently I found the sales guy entering UPC manually instead of scanning the barcode on the pretext that the scanner was not functioning. I insisted on using the scanner and was surprised to find the scanner working and the price lower by Rs 20 for all products. However they refused to bill using the scanned UPC on the pretext that the scanned price was incorrect even though the product code & descriptions matched perfectly. Whereas the manually entered UPC only pulled up a generic description. Beware and insist that all products be scanned instead of manual entry.

The home took 3weeks to deliver a sofa, and when they did, they never sent a carpenter to assemble it. I had to wait another week for that and guess what the carpenter arrived without tools and screws! And the worst they wouldn't process a refund for until 45 days because it was paid by a debit card.

Screw home town! the worst shop u can imagine!

Vamsi Krishna

I have send this mail to customer supprt of big bazaar whose content is as below-

I have a gift voucher of Rs.1000 having number [protected]. Today on 31st december in morning I presented this voucher to your bigbazaar rajkot's cash counter but they didn't accept saying that it has got expired.
Two things are clearly mentioned on the card that

1.the card has been issued on 31st July 2010
2.the card is valid for 6 months.

I have talked 2 your customer help executive Mr. Rushi about this issue...what he said that the voucher got expired yesterday.

My point is that voucher is valid for 6 months..and if you calculate 6 months from 31st july 2010..its 31st december 2010.

For your reference you can also check this calculation online from the below mentioned link

http://www.calendarhome.com/date.shtml.

According to 6 months time period my card is valid today but big bazaar rajkot is not accepting it. So please inform conserned regarding this matter...n reply today itself.



--
TUSHAR MEHTA
B-10 Ambika Park,raiya road,
RAJKOT-7
[protected], [protected]

Vat Invoice : T17/45549 dated 30/01/2011 Time 14:38:04
I agree with you Vinod. Yesterday I went for shopping at Big bazar Kota & they made 2 mistakes in the same bill.
1. quoted the rate of maize Rs. 36 per Kg instead of Rs. 18 per Kg.
2. Charged the price of tomato in stead of cauliflower (the diff. in the rate of Rs. 20 per Kg)
Moreover when I talked to customer desk representative at help desk, he said "aisi chhoti chhoti galtiyan to hoti rehti hain".
These people are trained to do mistakes & don't have any repent on their doings.
Totally fed up with those guys.

I have purchased punching machine from Big Bazaar, Ludhiana on[protected]. However, I was shocked to see that this item was billed at Rs.62/- and the MRP of this item as printed on the packing of punching machine was Rs.56/-. On contacting the big bazaar official named Mr. Shalinder, he said that nothing could be done in this context and I am bound to pay the bill now. When I told him that this is not a good practice and being a consumer, I know my rights, he instead said that do what ever you like to do but you have to pay the bill. We paid the bill by cash and left with the rude behaviour of the big bazaar officials. Image attached for your reference.

Vanita Arora
E-mail: arora.[protected]@gmail.com
Ph.: +91-[protected]

I purchased 8 items on 23rdDec 2010 from Big Bazaar (Future value retail LTD), Sector-III, Salt lake, Kolkata-700106 counter making a total of Rs.1039.00 which inadvertently got debited twice though BIg Bazar POS (POS # 178970 and 179005) via my SBI debit card (Card # 6620 [protected])
On complaining the same on 10th Jan ,2011 via personal visit, the official at the Accounts deptt had confirmed that they are taking up the matter and the same would be resolved in next 7 days. They would also get the amount credited in my account which got wrongly debited.
To my utter surprise, when I did not receive the money even after 7 days and when my wife called them up they refused to accept the call stating that they were very busy and they would get back in proper time which unfortunately never happened even after 4 -5 days
The next time I had called them up on 22nd jan,2011 they told me that it was not possible for them to refund the money and i personally need to visit SBI, Park Street my home branch to get the money refunded.
Sir, I too work in a Private Bank with lots of responsibilities on my shoulders and it is indeed not possible for me to leave the branch and visit SBI bank branch at odd hours.

When I requested them for assistance they said it is not possible for them to assist me anymore as lots of similar cases are also pending for months
Though, i have received the money on the intervention of one of SbI offiicial who is also my relative, but the callousness of the Big bazar staff can't simply be forgiven.
Requesting the concerned authority to take action against such harrashments to the consumers by the reckless staffs of Big Bazar Salt lake Sector III.

Rgds Sourabh Banerjee
[protected]

dear sir i am regular coustemer of big bazzar since last 2 years. In the last few month , nov-2010 i have purchased items from big bazzar, indirapuram - ghaziabad 1.Cash memo # T43/14314 ,DT:13/10/2010
2.Cash memo # T42/12025 ,DT:27/10/2010
3.Cash memo # T43/17047 ,DT:3/11/2010

TIN NO: [protected]
CST NO: [protected]

So purchasing of these item i got around 36 gift coupn under the schme of " SWAGATAM NAYE KA ". after purchasing when i asked how i got the gift against these 36 gift coupn then they told me now at present i have not any gift , but we will contact you when gift will come , sir now today is 25 jan 2011 , and still i am waiting for big bazzar phone , what is this ? i dont understand why big baazar create problem and if they not provide any gift items then simply say no, so i need some positive response from your side.

Thanks & regards
Ruby
[protected]
[protected]

SIR
i went to big bazar on[protected]sunday) seeing there offer of "sabse saste 5 din"
but they did a great fraud on the billing procedure they gave me fraud bill ...
means the offer written on the stall were not applicable they were just to fool the customers and when we went for billing they did not took most of the offers and made a huge bill..
when i reached home i saw the bill and found a fraud of rs.2000/= out of bill of 9000/= and i was shocked so i went to big bazar again on[protected] to get it checked,on the first see the manager denied the claims but then when we gave them proofs by getting their own staff and by showing them the schems they agreed for very less and gave us just rs.500/=
the strategy of big bazar is they change the offer regularly in diferent days so that the offer once given on one product could not be claimed for eg. we took biscuits of PRIYAGOLD on offer of 1 on 1 but next day on monday they switched the offer to DUKES biscuit so they said that their was no offer on priyagold biscuit but then we got it clarified from their staff and they denied it then also

for all this i asked for them for a written apology but their manger deneid giving it and i said him to give me in writing that he will not write an apology and he wrote it with his signature that he will not write an apology
this is not a case with us only this same case
is with many other customers as we saw on the customer desk ......
we want strict actions and compensation, we want u to raise the voice of customer

hoping for prompt reply

PRADEEP SUKHIJA(AGE-51)
A-63 INDRA NAGAR OPPOSITE AZADPUR NEW SUBZI MANDI
DELHI-33
[protected],[protected],[protected]

I CAN PROVIDE YOU WITH ALL THE PROOFS

This is regarding my suit purchse in mentioned Central Mall at Thane Ghodbunder on16th jan 2011. After purchse the same suit were given for alteration and we were asked to come and collect it on 18th Jan. when i went to collect that on 23rd jan it was misaltered by them putting this onn tailoring fault asked us to get other replacement as there is no another same suit in the outlet. they offered to take money back but here why i should suffer for their mistake after purchasing and payinf full money and hoping to get it on said date it comes ouit to be losing on my side. I asked them for the compensation for my Time and Money i invested with purchse they said its not a practice to compensate in retail business. My question here is if Late duty, Penalties are applicable for all business transcaction then why not here?... Please take this issue forward...and teach this retailors lessen to remember

PLEASE DO NOT GET FOOLED BY THE LATEST ADS AND OFFERS BY THESE PEOPLE.THE SHOWER PANEL (DYNA SHOWER PANEL) ADVERTISED IN THEIR MOST RECENT AD WAS BOOKED BY US RECENTLY IN THE 25000 PACKAGE BATHROOM AND WHEN WE ASKED FOR OUR DELIVERY THEY TOLD US IT IS NOT AVAILABLE AND SINCE IT IS AN IMPORTED ITEM THEY DONT KNOW WHEN THE SUPPLIER WOULD GET MORE.HENCE MADE US CHOOSE SOME OTHER ONE WHICH WAS OBVIOUSLY MORE EXPENSIVE COS DYNA PANEL IS THE CHEAPEST. IMMEDIATELY AFTER BOOKING THE NEW PANEL THE NEXT DAY WE SEE THE AD IN THE PAPERS THAT THEY R GIVIN A SHOWER ENCLOSURE FREE WIT THE DYNA PANEL.cheats I TELL YOU.INSPITE OF BOOKING 2 PANELS THEY HAVE SENT US 1 OUR DELIVERY WAS AT THANE WEST BUT THEY COME WITH THE THINGS TO OUR BILLING ADDRESS IN POWAI.WHAT CO ORDINATION. SAVE YOUSELVES WHILE YOU CAN FROM THESE CON MEN.LOTS MORE TO TELL.BUT THESE GUYS HAV TO BE TAUGHT A LESSON. WE MUST SHUT THEM DOWN.BEFORE MORE INNOCENT PEOPLE IN SEARCH OF GOOD OFFERS LOSE THIER MONEY.

Hi all disgruntled Home Town customers,

I am a frequent visitor to Home town, kolkata. I was contemplating buying some furniture from Home Town, but after reading the posts have decided otherwise.
I may add that I too have had some unsavoury experience at Home Town recently. My wife had bought a kitchen accessory. While checking out we were billed an amount which turned out to be greater than the amount printed on the tag attached to the purchased item. What was inexplicable was the fact that the serial number (printed with the bar code) in the tag matched entirely with the number printed in the bill ! The hapless salesman at the check out counter was of little help and we had no option but to leave in a huff!!
Having said that, I may add that we do visit Home Town once a month and do enjoy the experience of shopping for our little needs. It just needs to be more professional, not only in its outlook ( which it already is) but also inside.

I have purchase some kitchen product from Big Bazar, Sahara mall, Gurgaon for Rs.2883.71 on dt .09.01.2011 vide Till no.17, receipt no . 0155869, Tr:-6097 and payment made thr IDBI Debit card but my payment is double deduct from my account.
Regarding this i have repeatly call to Big Bagar but no action till now

I purches PETER ENGLAND shirt(Rs-899/-) from brandfactory that is defactive .But i saw this after few month when i wear this.But till today i never use this shirt becuse i stay in
Nasik now i try to replace but nobody takecare in brandfactory (Big bazaar Malad west)


REG
Junaid haidery
[protected]

I purchased an almirah from [protected]@wazirpur, delhi on Dec 26 2010 but till date it hasn't been delivered to my address as promised. The concerned executive Satish Mishra has been disconnecting my calls. Today, when my husband tried calling him, he never picked it up. Such bad is the state of affairs at BigBazaar that the center contact number also was found to be busy all the time. That's just not possible. There is no one to monitor and control things - it appears.

To add insult to injury, no one picked up the calls at BigBazaar's toll free number. When we called up the Futurebazaar number, one gentleman picked up but he wasn't willing to share any manager's mobile number with us.
Pathetic, simply pathetic.

Yukta

I recently make a transaction to FutureBazaar on 29th December 2010. The transaction get failed three times. I immediately called and reported, they said they will refund the amount. and I asked for the two times refund me and for the remaining send me the product..
They said ok, but it will take some time.. but still now there is no refund. I called them and mailed regularly but they said we are working and tracing the transaction.
But finally, they said that the amount has not been credit to FB account, so please contact the Bank.

My Order number is : [protected] and for this, I have given them my transaction reference number. At the same time i have send a mail to Bank and CC avenues today.

Could anyone suggest me what can I do in this situation.? If this happen how we will trust the Futurebazaar and Bank to purchase online..?

Herewith I have attached the transaction account statement from my Bank.

Hi,

I have purchased Samsung 3D Led from Home Town, Ishanya mall pune. receipt no [protected] on 5/12/2010 worth rs.1,30,000/-.
With this model there was free gift woth rs. 53,450/- which includes -
1) 3D BD Player C6900 worth rs. 30,000/-
2) 3 glasses worth rs. 14,700/-r
3) 3D titles worth rs. 3,000/-
4) wireless LAN adapter worth rs. 5,000/-
5) 1 HDMI cable worth rs. 750/-

Now its 1month but i received only 3glasses and 1 title from above list.

When i am contacting home town, they says samsung company is not yet delivered the gifts and when I am contacting samsung customer care they are saying contact dealer where you have purchased.

I have also raised customer support from sumsung online and got reply that "We are forwarding your complaint to the concerned department. Soon you will be contacted by concerned authority."
and still no body contacted. I dont know where is the problem?

samsung ref nos-[protected], [protected]

I am helpless and dont understand what suppose to do with this issue. Please suggest.



Regards,
Utpal Raut

I’ve purchased travel bag of Milestone brand at Big Bazar Kothrud, Pune vide bill No. T20/4700 on Dec 26, 2010. The handle of bag broken just after 3 days, fitment of handle was looking completely a manufacturing defect (workmanship problem). I visited Big Bazar, Kothrud on 09/01/2011with defective bag & for my surprise when I tried to show the same to the customer care & store’s person, nobody was in mood to hear me & trying to stress that it was completely my mistake (that I've purposely damadge the bag) & they’ll send this bag to service centre, repair & return it to me.

Firstly it is completely a manufacturing defect. After spending worth Rs. 1500/- on a small travel bag any customer will expect to get good life for the same & bag is broken within 2 days & getting repaired bag after spending such huge amount is really very bad experience.

Dear sir/madam,


I had purchased a sofa set from hometown rajarhat 7-8 months back .I booked with them the sofa set with right arm,but got the delivery of sofa set with left arm. After receiving the wrong assignment i complained at hometown and the attendent told me that he will check things out with the godown person and will get back to me.
After waiting for 15 days for his revert i called up again and this time the person confirmed me that right sofa is not in godown and he will exchange it once the fresh stock will arrive. After waiting for appx. one and a half month i called up again .This time someone new who didnt have any idea about my case responded and gave me the mobile number of the godown person. When i called up at the godown they said they dont know any thing and i need to contact the back office.This process took 6-7 months and there was no action taken by them. Finally i called up 10 days back and someone named bhowmik took the initiative and responded me with details. According to him, there were no records of my previous calls. After the conversation he send a fitter to my house to verify things. He admitted that wrong assingment was delivered and told us that he will give a report. After that i received a call from home town that the fitter has reported them that the right assignment was delivered and they cannot do any thing. Tell me is it my mistake if your fitter admits one thing and reports something else.
I have to admit that the overall service extended to me by Home Town (New Town, Kolkata) has been pathetic and highly unsatisfactory. I have been complaining and escalating the issue at regular interval, but things are really getting worse and unbearable for me. I have never seen/heard about such case. It has been most annoying and frustrating shopping experience for me.

Now what should i do with that sofa, Tell me is it my mistake that i have purchased a sofa from hometown.I am a regular purchaser of hometown,e-zone,pantaloons. Moreover i am also a 7-star member of Pantaloon. This is the kind of response i get from Future Group which is not at all expected. Will i get my right sofa set or not?




waiting for your reply

pawan goenka

[protected]

493/b g.t.road south flower valley,
shibpur howrah -2

i was employee of the big bazaar, i leave big bazaar in november , 2009 . but my p.f. not sent in my account .my experince is very bad, please sent my p.f in my account