Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Dear Sir ,I am Dr.Dinesh Naitam from Bhilai had purchased 2 beds and 1 wardrobe from Big Bazar,Chokra Nala,Raipur on[protected] for which i had paid Rs.38000/- in advance after the promise made by their assitant manager,sales department Mr.Anup that they will deliver my products on[protected] as there is no stock available.On[protected] i called Mr.Anup to query regarding my items,he told me that i will have to wait for another 7 days as produts had'nt arrived from Kolkata,so within 2 days i will get my delivery.I waited for another 2 days but nothing happened.So I went personally again to enqure,same reply was given by their staff members as Mr.Anup was on leave.Same promise was again made by those peoples that i will get my products after 2-3 days.After 4 days the products were delivered to me but the mirror of one of the wardrobe was broken,when i complained this to the big bazar furniture section they told me that for one mirror we cannot send labours as well as transpoting medium, so they will solve the problem next time when anyone from Bhilai will purchase the furniture.for one week i was managing with broken mirror,but till date they didnot replaced that broken mirror,so should i wait for somebody who will buy those ghatia big bazar product when they will send their labours and transport to deliver the products purchased by that poor fellow,please kindly solve my problem as these big bazar peoples doesnot know professional attitude

I purchased a LG (8019pr) washing machine from Big Bazar , Durgapur on 22/02/2011 in their on going scheme of " purana becho naya kharido". As the machine on display was scratched I asked them for delivery of fresh one preferably with blue top and same was assured on 23/02/11. As I was leaving for Port Blair on 24/02/2011 I insisted to deliver the same positively on 23/02/11 so that I could set the machine in my house at Durgapur and my family does not face any problem .On 23rd when we visited Big Bazar and saw that the dented, scratched washing machine which was on display was not there. On enquiry I was informed that it has been dispatched to the purchaser. We guessed that it is has been dispatched to us and objected to it. The machine didn't reach to us on 23/02/11.I was tried to convince by the store manager that the system was showing stock level of 3 but physical stock was only one so machine was not dispatched to us.I was not atall impressed by this sloppy excuse. Finally store manager assured me to return cash on 24/02/11. Big bazar representative came to me on 24/02/11 but requested us that we should give them 3-7 day time so that washing machine can be brought from Kolkata warehouse and delivered to me.Finally we agreed to this term . I am very sorry to say that washing machine has not been delivered till 10/03/11. On 04/03 I called store manger at around 4.30 pm and he was not aware fo this development and assured me to call back soon.I received no call from him and finally at around 8.50 pm I called him twice but he did not bother to accept my call. On 08/03/11 Big Bazar representative turned up at my house witrh a machine. It was opened in front of them and as it has two big scrathes in front penal they took back the machine.In fact Big bazar not only gave me extremely poor service but also raised suspicion about the whole deal.In fact the washing machine on display had two price tags and when i wanted to know the price of machine the salesgirl discreetly tried to remove the lower price tag. They were not able to answer my question about big difference in LG 6.5 kg and & 7.00 kg fully automatic top loading washing machine.These whole thing paints very bad picture of practices in Big Bazar.However I have decided to remain very cautious in future deals with big bazar. As of now I want my grivance to be settled immediately with due compensation.

Regards.

R.P.Singh
SBI, RO, Port Blair ([protected])

Dear All,


I have purchased Westorn brand DVD player from bigbazar lowerparel but and with in one month i found it faulty i applied for replacement on 15th feb 2011, i have still not received any responce and after calling several time and visiting bigbazar at lower parel dtaed 09/03/2011, they havent replied me yet and they are extending it day by day. Almost 1 month have passed i have still not received my DVD player,
They are offering me other Brand with more money,after refusing it this they have given me 2 days time for replacement after that i will a put the complaint agains big bazar in consumer court
contact person at big bazar is Mr Satish from electronics dept.

kindly revert back

online transactions and execution is really bad. It will be great if you stop ecommerce. My experience with futurebazaar.com
1. Ordered blackberry phone online (black colour) and got violet colour phone
2. Ordered gift voucher online (4 nos). Got only 1 number
3. Order 5 gift vouchers online worth Rs. 2500. When tried to use them, it was deactivated.
4. Current issue. Ordered gift voucher worth Rs. 5000/- . Due to their technical error, order did not execute but my bank debited the money from my account . Still pending.

Hi

I Raviraj Kumar want to bring in your notice about the fraud practice of Future Value Retail’s employees.

I purchased a new Sansui 26 LCD Television from Big Bazaar, Kormangala, Bangalore on 3rd. March. 2011. I asked the Sales Representative Mr. Zabi to check the TV and he explained they usually not check the new TV but only give demo on display TV. After my request he checked the TV but not remote and argued that remote is sealed pack we cannot open and assured me that there won’t be any problem.

I reached my Flat with TV at 10 PM night and found remote was not working, by the time I went back to Big Bazaar it was closed. Next evening I reached Big Bazaar directly from my office and met Mr. Zabi explained the problem and he filed a complaint (No. BAN [protected], 04/03/2011) he said its minor setting problem and Sansui will send a representative and problem will be fixed on 5th morning. I had been waiting and no one appeared. Finally Mr. Joseph from Videocon came to my place on 6th but he could not rectify the problem and went back. He told he’’ send someone else on 7th afternoon but no one came in spite of my several calls. I approached Big Bazaar again on 7th evening; they sent 1 representative and replaced the TV.

TV they have replaced is old one with lots of defects. Until 7th morning they did not have same model of TV in stock except display one. I clearly mentioned that I want fresh piece not the display one but they cheated me and have sent broken TV. TV panel from back is open and broken. After waiting 5 days I received the old TV for the price of new one.
I am attaching few pictures of the TV which clearly shows that panel was open and broken. TV looks too dirty which explains that TV is old. I have paid the amount 5 days back and could not watch TV for 5 days and now they have given me old TV. This is a big fraud I have observed and I have no more patience to wait further.

I have no option left rather than going to Consumer Court and Media.

Regards
Raviraj Kumar

Dear Concern

This is it intimate u that I have submitted my pf claim form in my organization in 2010 but till date i have came to know that my claim is with pf office in mumbai.
people over there keep on saying will do it as soon as possible bu in vain

so request u to kindly look in my matter
my details r
PF NO - MH/38491/48357
NAME - HARISH DUBEY
COMPANY - FUTURE GROUP
LOCATION WORKED - DELHI
DATE OF LIVING - JAN. 2009

After going through your advertisement in news papers on discounted rates of various items, I went to purchase all kitchen items from Big Bazar, NSP Delhi(Metro station). I found three prices of most of the items i.e. MRP, B.B. Prices and exchange price. When a person purchases 100 of items, he doesn't check these price in cash memo. But when I saw cash memo, I was surprised to see that many items have been charged more than the MRP which is an offence. The discount is hardly available in most of the items. I immediately made the complaint at 30717735 because nobody was picking up help line no. [protected]. I was assured to check up the bill and get back to me, but nothing heard so far.
My Till No.: 3, Receipt No. 0002479 and Tr:4005 and bill amount is Rs. 6194/-
The items which are charged more than MRP: Kabuli Chana: Rs.70/ against MRP Rs. 68/-, Philips CFL 20 WATT: Rs. 225/ against Rs. 220/- 2 nos, Colgate tooth paste: Rs. 116/- against Rs. 99/- and Red Lebel Tea 860 gm: Rs. 315/ against Rs. 305/-
It is surprised that no discount was given on many items.
I am therefore submitting this complaint to compensate me within 3 days for charging extra charges, to and fro fare charges from my home to Big Bazar and back, mental agony, time wasted and cheating by you for wrong and misleading advertisement failing which I will have no option but to lodge FIR against the management of Big Bazar and take the help of Consumers Court.
R S Tyagi, Chief Project Director
Bungalow No. D-2, CHANDRAWAL WATER WORKS-II, CIVIL LINES DELHI-110054

While purchasing Prestige non stic tawa they told that i will be getting a 1 year warranty period...but with 3 months tawa was spoiled.. i had taken them to exchange they requested me to come after 1 week...but up to 3 weeks thaty had not given any proper answer....at last they told that it's not exchangable....

They would have conveyed this earlier...i was very happy but after 3 week am getting avery hars reply from them...

BIG BAZAAR had cheated me ..very badly ...

Good day,
I had bought furniture from home town pune and the delivery of the same was to be done at home town hyderabad. The initial delivery was done on time. However while installing the furniture it was found that a recliner that was ordered was delivered in a wrong colour. I had ordered black And the same was delivered in orange. The concerened mgmnt then said that there was no other colour available, and I agreed upon taking the delivery of the same. However after opening the package completely the recliner was also found damaged. They then said that they will "stich it up" and repair it which was totally unacceptable to me for a brand new recliner. I have then gone to pune paid the diferrence amount and bought another brand new recliner in exchange for the damaged one. They have collected the old recliner but the delivery of the new one is still pending. This has been going on for the past 1 month. I am totally disgusted and fed up wIth the home town management here at panjaguta hyderabad.

Dear Sir/Madam,

Recently on Saturday 19/02/2011 I have purchase some products including undergarments from Big Bazaar Malad (West). All the products I have purchased is correctly but by mistake the undergarment size I took of 95 instead of 85. On 21/02/2011 I went to the Big Bazaar Malad west to exchange the size but they have refused to exchange it saying as per their policy undergarments are not exchanged. This is very poor service where a customer purchase a new product and when he wants to exchange the new product the Big bazaar officials are not exchanging. On speaking the offcial said on the bill it is clearly written undergarments are not exchanged but I have not checked clearly the product and paid the bill. On returning home I checked the size, it was 95.

Nowadays old products are exchanged for new product by paying extra money but Big bazaar officials are not exchanging the new product brought.

Please take this issue seriously and need to take proper action so that the other customers are not affected. The customers are paying money for the product buying for themselves, if by mistake the product purchased wrongly then they should throw the product. This is very wrong attitude towards consumer.

Thanks & Regards,
Rajesh Surve

I was a regular customer of Big Bazaar, Vadapalani, Chennai till i had a shocking incident there. I forgot to take my bag from the trial room, but i returned after 5 mins and the salesgirl gave my bag.To my shock, my purse was not there. When i asked her, she said she hadn't opened the bag to see what was inside. We went to the manager and requested him to please do something about it. I had almost 5000 rupees, my debit and credit cards, my daughter's small gold bangle and my voter ID card. There are dozens of staff in big bazaar, they could've helped me by checking the bags of customers who were leaving the shopping complex atleast for the next half an hour. I pleaded with them for the same for almost an hour. The manager called up the salesgirl who returned my bag and asked her on what basis she gave the bag to me without confirming that the bag was actually mine! We were actually devastated by their indifference. When we asked them to please check with CCTV cameras, they replied they haven't installed it in their shop. Such a reputed and big shopping complex doesn't have CCTV is something to be ashamed of. Even small supermarkets have them installed nowadays. I had no other option than to get out of that irresponsible shopping mall utterly disappointed.

I want to expose d recent fake committments made by www.futurebazaar.com.i wanna buy d a videocon LCD Tv from this site,A model Videocon FHD 32FBM model shown on this site.
This is d link
http://www.futurebazaar.com/Product/Videocon+Platinum+-+VLL32FBA+LCD+TV/2441622
But when i clicked on this model to buy it changes 2 model videocon platinum 32FBA model which have diffeent specifications and feature.Moreover every time i chated to customer care staff they gave me fake statement about the product features.One thing is clear the online site Futurebazaar.com is nt a rustworthy site.Govt. shud take steps 2 protect d innocent customers

I ordered a Swirl Queen Bed on 26th Jan. The promised date of delivery was on 10th Feb, but till now they didn't do the delivery. Everyday I've been doing a lot of calls, and every time a different person picks up the phone and gives us false promises and different reasons for the non-delivery.

They say that they will deliver tomorrow and then on that day if I call, they say that they'll deliver again tomorrow. Like this every day they are telling tomorrow and tomorrow and it has never come up till now. I'm really fed up with the worst service of BigBazaar, ITPL, WhiteField, Bangalore.

I've also seen lot of people in this site complaining about the bad delivery rate of the Big Bazaar. I'm really worried as my amount is held up with them and till now I didn't get the product.

I have booked an LCD on 27-Jan-2010 whcih i got delivered on 11th Feb-2011 and the same gor installed on 14th Feb-2011.... I have told while purchasing the entire process of Delivering Tv, Installations and also connection of Videocon DTh will happen in 7-10 days...
But unfortunately things are follwing as per commitment first off all Delay in delivering in LCD and now they are not sure on DTH connections..

Response from the same is it will take more 5-6 days for deliveing DTH connections... I request for an strict action and penalisation for this kind of service so they shouldnt repeat this kind of mistake....

Hello Sir/Madam,

This is based on the misleading advertisements by showing incorrect image as well as features at the throw away prices.
Once the product is ordered they dispatch different product of low cost and less quality of same company. On the top they said they say mistakenly written features.
and give buyer free online voucher on top of it. so buyer think they got compansation.

But in actual they benefited by selling low price product even if they give free voucher.
So buyer will have two option
1) get voucher and shut his/her mouth
2) they will be get money back after 30 working days (15 working days for shipment and 15 working days for refund - at the end they will use our money for 45day without giving interest)

From my own experience.

1) order no. [protected] - 29.09.2008 - TRANSCEND PEN DRIVE 4 GB FBID:[protected] I have not complain by thinking this could be human error.
2) order no. [protected] - 24.01.2011 - (DELIVERED ON 14 FEB 2011) Iomega 1.0 TB Hard Drive FBID:[protected] but this time one has to raise finger agains the fraud.

please beware of future bazaar.

I have also attached product image which i have bought 1TB iomega showing image and feature of prestige edition.

And i got 1TB Iomega select poduct which low cost and with less feature. (even after considering 500rs online voucher which they are offering me- which i have not accepted and raise my fingure againt future bazaar)

Mukesh Jain.

I bought Sansui LCD , F & D home theater and Philips DVD, on[protected] and till date[protected] I dont get delivery of all the items, but that time they promise to give delivery on[protected] , When dont bother to give single call back, Inspite of so many compliants to there land line and mobile nos they are not listening.Now I want to cancelled the order and wnat my money back along with compensation for my sufferings .

I have orderred a AC from futurebazaar.com, order number is [protected] on 3rd february.
They have promissed us to deliver within 7 days,
After 7 days i did not get my AC so i called to customer care to know status.
I got shocking answer that they dont have AC in stock and agaist 1 ton LG AC, they asked my to accept 1.5 ton wirlpool AC!
I was very surprised that how come they react after 7 days that they dont have AC in stock

I am very disappoint with their service and i request everyone that dont buy anything from futuregroup, they have rubbished service

Its been more than 2 Weeks and The BIG BAZAR (VIP Road) Kolkata,did not provided/send their Samsung Washing Machine Fitting People yet. which they have promised with thier BIG Talks.So cheap level of service by them.
My Washing machine is still packed ,from last 2 weeks.And I am very sure the
warranty will void without using it.
Every day I asked them to send fitter and get the job done,but of no use.

BIG BAZAR just Talks more without giving any proper service to their Customers.
Why good companies like Samsung etc. works with them , the unethical BIG BAZAR.

Dear Sir,
I have purchased a Travel Bag of Milestone - from Big Bazar, Lower Parel on 6th Jan.2011. Within 1 week time, both the handles got broken down. Wheels also getting jammed.

The letters on the bill also gets vanishes, as it is fax type print. I have proof that I purchased it from there, because, i have swapped my card for the bag's cash payment.

As per the Milestone, they are doing Jolt test, Wheel test, then my question is why customers suffers?
Why the defective products comes to customer end?

I went to Big Bazar, but nobody helped me to resolve the concern.

Hope, now I will get satisfied by correcting the bag

HI Its regarding Order [protected] I placed an order at Future Bazaar making the payment through net banking and recieved a mail saying the order is processed and even after Two week still I have not recieved my part as commited delivery would be in 7 days.And I am keep getting same excuse telling that they have no stock fo the part which they do always.Any buddy suggest how to deal this point of time if any body has experienced the same can we log complain to consumer court.But I feel now after this experience never suggest any one to do online shopping with Futurebazar group.And I am sure this the First and Last mistake I've done doing online shopping with Future Bazar.