Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I , on behalf of our NGO, Hope India, had booked two AC of KORYO brand with Big Bazaar in May 2011 and paid a sum of Rs.25980/- by cheque no. 282940 dtd 15.5.2011 vide receipt no. 1114 of big bazaar vashi. I was assured that as soon as the chq gets cleared, we will get delivery of both AC in our office of NGO with installation. But after one week, when we called Big bazaar, we got the info that the sales exec who booked it had gone on leave and he only can tell it after a fortnight. Since we were to go on holidaying from 23rd MAy for abt a month, we asked the person to deliver the same as we return. After returning, we called to enquire abt deliver and we were told by the sales exec that he will find the availability in the godown and will call us. but he didnt call. we enquire again & visited the store but the sales man was not avialable and others showed helpless as it was out of stock and promised only to pass the message. Nothing happened for ab a month, our NGO bought another AC from other store and asked sales exec to deliver other capacity of AC if it was not available, to which he promised to revert with availability but asked to waut till their promo event of anniversary for better deal. He did not call and on visiting, he said no scheme has come so to wait till august for 15th aug dhamaka sale. Again no scheme came and since it was prolonged, we asked him to cancel and refund our money with interest. we met and discussed his manager in the stire who agreed to refund the ful amount of 25980/- without interest. He promised to return within one week but till now his promises are flaunted thrice and finally, last Monday he promise to refund on Wednesday, but on wed he called to inform that he will pay cash on sat i.e. today. But while on the way to store today. He sent message that his boss refused to refund in cash since it was cheque. The same thing I had clarified and confirmed from him on wed wjen he alled to promise for cash but he confirmd that he will pay cash and wil not return us without refund.
These people take customers for granted and make them fool with false promises and then refuse shamelessly - THOOK KE CHAT JAATE HAI -
If this the kind of treatment they give to people like us and NGO, then one can understand wat they do with common man. I want not only my refund but also a punishment to such irresponsible and exploiters. I will send this to media and expose such menace who take public for ransom.
Through this forum, I request the consumer protection authorities to treat my this mail as my official complaint and take action against big bazar and ensure not only refund of my payment but also a sum of Rs. 2 Lakhs as penalty towards harrasment and expenses and cost of my time and effort to highlight this issue and bring justice to public.
Prof. Saurabh Sharma
PRESIDENT
HOPE INDIA FOUNDATIONS
NEW PANVEL
email: [protected]@rediffmail.com
[protected]@rediffmail.com
Mob: [protected]

we had purchased one Double bed from Big Bazzar on 10/08/2011. They assured us that delivery will be done by 22nd August, 2011. When we called them on 22nd the person from there assured us that it will be deliverd within 2 days, after 2 days they call us & say it wont get delivered by 31st August, 2011 as the Bed needs to come from Mumbai. till today we havent received it & when we contacted them again todat they said that it will surely be delivered by sunday or monday.

The atitude of their staff is very Bad & they dont have valid reasons for delay. Eveytime when you call them they give some or the other funny reasons which no one can found logical. Their management is very poor.

the behaviour from suach a good & reputed company is astonishing & shamefull. it feels like we have been cheated that even after paying the full amount we are not in possession of goods,

if any of the Big Bazar person is reading this please look that i will be waiting for the godds uto this monday only & afterwards i will be lodging consumer complaint for fraud & cheating which as a lawyer i must do it.

ON 15 AUG 11, I BOOKED FOLLOWING ITEMS FROM BIG BAZAAR, NEW NO 45 & 47 (OLD NO 17 & 18), ARCOT ROAD, SALIGRAMAM, CHENNAI - 600093 VIDE DELIVERY CHALLAN SL.NO 1834 (BILL NO T23/382 DATED 15 AUG 2011) AND SL.NO 3678 (BILL NO T23/607 DATED 15 AUG 2011):

1) VIDEOCON REFRIGERATOR 230L RS 10,990.00
+ REEBOCK WATCH RS 1.00
2) KOREO 1.5 TON SPLIT A/C RS 19,999.00
3) LILY 4 SEATER DINING TABLE RS 5,999.00
4) CREDIT CARD CHARGES RS 200.00
[protected][protected][protected][protected]
TOTAL: RS 37,189.00

TILL 31 AUG 2011, 17 DAYS OVER AND SALIGRAMAM, CHENNAI BIG BAZAAR IS NOT INTERESTED AT ALL TOWARDS DELIVERING ME THE ITEMS MENTIONED ABOVE, DESPITE MY ALL EFFORTS.

YOU ARE HEREBY REQUESTED TO DELIVER THE ITEMS TO ME IMMEDIATELY I.E., BY 01 SEP 2011 OR ELSE REFUND MY ENTIRE MONEY ALONG WITH INTEREST THEREON. YOUR COMPANY HAVE VIOLATED TERMS CONDITIONS IN THIS REGARD.

FOR YOUR INFORMATION, THE INVOLVED PERSONNEL ARE:

1) MURALI (MOBILE NO 0-[protected])
2) SURESH (MOBILE NO 0-[protected])
3) SIVA (MOBILE NO 0-[protected])
4) RAJA (MOBILE NO 0-[protected])

I DON'T KNOW WHO RESPONSEBLE PERSON FOR THIS???

THANKS

PK MOHANTA

MOBILE NO 0-[protected]

Hi this is Saswati Ghosh, and I have been purchasing things from Bigbazar of rather any future group outlet from a very long time.
I had been quite satisfied with the customer service they provide.

Incident which i faced yesterday is UNACCEPTABLE and UNAVOIDABLE.

I went for shopping to FASHION BAZAR outlet at Mani square, Kolkata.
And as i was searching for a particular size of T shirt which was unavailable, there was a representative standing next to us
who is SUPPOSED to HELP CUSTOMERS. But out of the blue he started shouting at us in a commanding tone asking us not to touch
the T shirts as HE ARRANGED THEM a while back, We requested him to pull out the T shirt that was required by us and asked asked him
to talk politely. But instead of feeling sorry for his misbehaviour, the representative started shouting in front of other public insulting us
saying we were messing up the T shirts using abusive languages.
The manager there came running and took him away from the spot.


NAME OF THE REPRESENTATIVE: PRIYABRATA ROY
EMPLOYEE CODE: 11056


This kind o[censored]NPROFFESSIONAL, RUDE, NASTY, CHEAP behaviour is not expected from a sales person, Who is SUPPOSEDLY to be helping out customers
at the store. I was earlier located in Bangalore and moved to Kolkata recently. But I definitely need to complain about the service
of all the future group outlets SPECIFICALLY in KOLKATA. They are really not upto the mark, infact very rude.
Being a customer I had a terrible experience Yesterday at Fashion Bazar.
I would definitely suggest my friends and family not to visit again if no action is taken against such a nasty behaviour.


WE BEING CUSTOMERS CAN NEVER EXPECT CUSTOMER SERVICE REPRESENTATIVES TO BE USING ABUSIVE AND FILTHY LANGUAGES AT ANY COST.
THIS IS TOTALLY UNACCEPTABLE.


I am happy to say that this kind o[censored]NPROFFESSIONALISM NEVER HAPPENED in any of the stores in Bangalore or Delhi where I have
visited earlier.

Hope this is strictly taken care of.


Regards
Saswati Ghosh
Contact # ([protected]),([protected])

This Nirmalan jayaprasath.J complaint letter against you. I have inspected the mentioned property hereby purchase from you AKAI 40” LCD A20 (15th August) last 15 days back ,till now I didn’t get any response from you. That you have told, it will be delivered within 3 days. But still now getting delay. I need response from you otherwise matter will be serious. I will go for an legal action on before that i need response from you. Then last week I have meet manager Mr. Raja. He told that will you get 100% with in two days. Still now I didn’t get information from you. For this i get so disturbed from you. That i have enquired many time Nobody Given any proper response from your side repeating same answer. Treating like any thing. I didn’t know who responsible person for this electronic bazaar. Whoever please let me to check for my property? Whether is it fake???

I purchased Koryo 7200 multi media speakers from big bazaar outlet at Udaipur on 14/08/2011. hardly it worked for 10 days and its failed to functioning (No Sound).

I hand over to service center guy which address is given by big bazaar officials.

The service guy told me that he required 10 days to get the electronic card replacement (original is burned) so I am waiting....

May I know why big bazzar deals with such poor quality product's brand sales outlet in India?
I have lost my confident on this speaker system because its quality of functioning..

I bought a Dining Table from Big Bazaar Againt transation no. 81891....

For the last 10 days they are asking me for 2 days time ...

It seems they themselves do not value thier own words ... Ruthless , unworthy hopeless fellow...

They are most unreliable company,,

I do not know if someone from Big Bazzar is looking into it. But I am going ahead with a legal notice and proceeding to consumer court.

I booked a Samsung washing machine WA85ASNEH on August 14, I paid full amount for the product and was promised delivery with in a week. Now after 11 days of followup they told that the washing machine is discontinued hence it cannot be delivered.

Points to note:

1) Customer Service: If they knew that the product was discontinued they should have not booked the product for delivery. This is pure cheating for past 11 days my money is lying with them and I dont have any mental peace.

2) If the product was discontinued after purchase, they should have made a courtesy call to customer explaining them the problem and have not waited for the customer to call back in search of the product they booked. Had I not called up and enquired I would have waited for ever.

3) Today I made many calls to big bazzar enquiring other products in my budget, but they were least bothered to respond to my call informing me about other products.

4) More over they dont allow partial payment so that we can be rest assured that the products are delivered in its fullest shape.

Total un-faithful and un-ethical customer service.

Thanks,
Nagendra/Sukesh
[protected]@gmail.com

Dear Sir,

I have purchased one set of furniture of value Rs.16999.00, from Big Bazar , Wazirpur, Delhi -110088.
As per the comitment of Mr. Devender of their furniture division it was suppose to deliver by to day 24th Aug'2011, severel time I had a conversation with the concerned person Mr. Devender but till there is no status.
I want my furniture immediately.
Date of purchase 14/08/2011,
till No. 6, receipt no - 0094908.

Regards
Sudip mitra
+91- [protected], New Delhi 41

Receiving unwanted marketing SMS from DM-FUTRBAZR, i was unsubscribed also 575758 (DEALZ No), but still receiving messages to my mobile ([protected]), kindly stop.

Date of purchase: 15th Aug 2011
Assured date of delivery : 22 nd Aug 2011 ([protected])
Advance reciept number : [protected] (dt. 15/08/2011)
Note: Waited the whole day for the delivery on the assured day of delivery, ( My child's expectation and emotions were shattered)
nothing happened till 6 pm. called up the shop twice, (very poor phone etiquette ! ! ! ) first the guy said he will call back after inquiring at the delivery shop; but no call back for one hour; then i called up the second time. This time the lady (Leena ) immediately said (they have been scheming what to say this time ! ) that the selected colour is not available and will take 5 days more ( Oh my God ! Shipment Container from China will take more than 15 days! ) Why was I not contacted in advance and informed of the inability to perform the promised service? (very bad service record)
Also each product is coded and the software would easily tell items availability even at the time of sale.

I am a Customer care professionalist, I know the value of a customer "CUSTOMER IS KING OF OUR BUSINESS" i don't want to complain anything, but the management should know only then u can improve your service...I went there more than 3 times, sometimes they are doing good job, but some time it is TOOOOOOOOO BAD, i can't afford this kinds of careless, yesterday I went there for facial and 4 threading, i was waiting there for more than 20 minutes, since no one did not come and ask me about anything like y i came there or the pupose of visit etc.. it is hurted me a lot, i am looking at everyone , they are also looking at me and their look is like ****** i don't like that, they don't have even a smiling face, i was a regular customer for that beauty parlor, c my situation, and i found those people are not professionalist in spa treatment there is no perfection in their work, you should have to improve your customer care ,otherwise u r going to loose a big number of customers from your list.

Big Bazar - Coimbatore

We have purchased Beanbag on last 10.08.11
which got tear off within 5th day ( 15.08.11 )
( Enclosed snap. )

At the time of Purchase, Some stitching problem was noticed and discuss with sales executive .
They said, I wouldn't be a problem.


shree shinde
+91 [protected]
Valuable Customer

Yesterday, once again, we were forced to buy the PLASTIC COVERS, @ BIG BAZAAR- Kolkata. We tried to explain that we have our own bags, but those sales guys and the supervisors, dont even bother and are FORCING us to pay money for those covers.

Sometimes, the rupee were collected against cover but not showing them in the bill..

Dear Sir,
My name is Mayank Pandey and I am living in Shahad(W), Kalyan.
My Mobile number is +91-[protected] which is of the Company "T24" launched by Future Group.
I Bought the SIM card from Big Bazaar, Kalyan (Metro Junction) yesterday on 14th August around 6:30pm (18:30) , and also
---> I had done the Recharge of 49/- for GPRS Plan of 1GB for 1 Month <---
They said that GPRS will Start within 2-3 Hours, But that DID NOT HAPPEN.
I Called the Customer Care at "52121" but they were as if THEY DONT EVEN CARE; I Called them 4 Times Since Yesterday, even though I've given them ALL the DETAILS of My Problem still they say something else than My Problem and DON'T HELP ME in Anyways, the Worst from them Came today when I Called the Customer Care and I was discussing My Problem with them and THEY SIMPLY DISCONNECTED THE PHONE WITHOUT LISTENING TO ME.
I have NEVER LAUNCHED A CONSUMER COMPLAINT, this is THE FIRST TIME because thats too much of Suffering.
I Hope I get Some HELP from Your Side as I EXPECT a LOT from You !!
Thanks,
Regards,
Mayank Pandey.

Complete lack of commitment in delivery of products

I fully agree with what has been said. The people selling products at Big Bazaar appear to show lack of commitment, especially once the order is booked. It seems they are more concerned with booking orders than honouring them. My experience with product delivery is very bad.

Recently I bought a videocon fridge (serial no. 19, cash memo no. T17/6925) at Big Bazar (MGF Metropolitan Mall, Jaipur) for Rs10990. At the time of purchase I was told that the product would be delivered in a couple of days. I, in fact, asked them to deliver in four days. But nothing happened in these four days. They even did not bother to inform me about the delay in delivery of the product.

Then I called at the customer care number was given another number to call. When I called at that number, I was told that the concerned person is not available, and he would call me in 15 minutes. But in another one hour nothing happened. Then I called again, and after making 10 calls, the concerned person picked the call. He then told me the product is yet to arrive, and therefore could not be delivered.

Now the question is, if there is not product available, why should the order be booked? In such cases, Big Bazaar should pay interest for each day of delay in product delivery and also for the harassment caused to the customer.

I wish, Big Bazaar should look into such issue more seriously and should ensure that this is not repeated in future.

BIGG bAZAAR KORYO OVEN Complaints - NO AFTER SALES SERVICE IN TIME IN INDORE
View all BIGG bAZAAR KORYO OVEN complaints
BIGG bAZAAR KORYO OVEN
Location: Indore, Madhya Pradesh, India

Vijay Agrawal on Aug 12, 2011
NO AFTER SALES SERVICE IN TIME IN INDORE
koryo microwave oven Complaints - Not repairing even after repeated calls to authorized service centre
View all koryo microwave oven complaints
koryo microwave oven
Location: Madhya Pradesh, India

Vijay Agrawal on Aug 12, 2011
Not repairing even after repeated calls to authorized service centre
To day(13/August/2011) again Service center was informed via e- care ,but no response .It is 5 th day in continuation for the request to repair the oven
From: Dr.vijay Agrawal <dr.[protected]@yahoo.in>
To: COOLHOME.[protected]@GMAIL.COM
Sent: Fri, 12 August, 2011 6:43:02 PM
Subject:

I bought a microwave oven form big bazaar , Treasure Island Mall,MG Road,Indore.
From last 4 days microwave oven is not working and I have booked the complaint at the service station of the company 4 days ago and reminding every day about the complaint .Yet it is unsolved.After sell service very poor ,irresponsible and negligent.
NEVER BUY KORYO PRODUCT IN FUTURE.
NO AFTER SELL SERVICE
NO PHONE NUMBER< NO EMAIL ADDRESS AVAILABLE
Product:-KORYO microwave Oven
Model No. KMC2122
Serial NO.:-ACKMC2122A09K-0220
Dated :- 23/01/2010 Purchased
Form Big Bazaar , Treasure Island Mall,MG Road,Indore
authorized service center cool home refrigeration ,Indore
Phone No.[protected]
14/08/2011 9.01 AM still the complaint has not been attended
Cell No.:-[protected]
NEVER BUY KORYO PRODUCT AS IT REQUIRES LOT OF AFTER SALES SERVICE WHICH IS NOT AVAILABLE IN TIME . BEHAVIOR OF SERVICE CENTER PEOPLE IS NEGLIGENT , IRRESPONSIBLE& IGNORANT.
E- MAIL OF BIG BAZAAR NOT AVAILABLE TO MAKE COMPLAINTS .E MAIL OF MR. KISHORE BIYANI IS ALSO NOT AVAILABLE WHICH IS NECESSARY TO KEEP A WATCH ON SALES & AFTER SALES SERVICE SCENARIO OF PRODUCTS PRODUCED BY HIM ,OTHERWISE HE WILL LOOSE MARKET SHARE SOON

PUBLIC, BE CAUTIOUS ABOUT AFTER SALES SERVICE FALSE ASSURANCES BY THE MANUFACTURERS ,MAKETIERS.
Read comments Electronics & Appliances
Read comments Electronics & Appli

I have parched a NILKAMAL almira at BIG BAZAAR INDRAPURAM dt 12.08.2011 bill No T1/792 first customer in day this store.store staff Mr. Neeraj [protected] commit me sour delivery on same day but last evening 8pm til not delivered my item, i am called to mr Neeraj but not pic my calls other day next staff Mr. Akhilesh [protected] same condition not pic my call and no any replay to delivery time . very unpractical experience my to day holidays time loss.

I had ordered a Mtiashi TV from futurebazaar.com. The debited my credit card and sent me a confirmation of order and payment. Then they emailed me the next day that the order was cancelled. I called customer care and one Mr. Goldie Creado told me that the company was not obliged to give any explanation as to why they cancelled my order. I called my credit card bank and they said that they had approved the payment and that the payment to the merchant was complete.
Please do not deal with this shopping portal. Not only are they involved in unfair and unethical practices, but they also are very unhelpful in resolving issues.

hello sir,
i would like to put forward my compliant against the take of big bazar in bhubaneswar. I am aware that a new law has been put in place by the government according to which shoppers hav to buy the polythene in which they take away what they have shopped. This is aimed to reduce the consumption of polythenes for environmental concerns.
But when in Big Bazaar I told the billing man that i did not want to buy the polythene/carry bag from him as i would like to take away what i had shopped in my college bag. I was denied and very rudely asked to either get a polythene/carrybag from outside(buy it from outside) or buy it from him otherwise he couldn't sell me the product i had shopped for. i had to use a polythene/carrybag and could not use my own college bag to carry the stuff i had shopped for.
this behavior only implies that big bazaar is trying or modeled to increase its business of carrybags/polythenes and not reduce the consumption of polythenes/carrybag. People buy those carry bags from big bazaar because it costs only Rs.1 and you cannot carry your shopped items without a carrybag/polythene even if you wanted to and thus polythene consumption is not stopped but in turn is promoted.
This is hugely not what the intention of government was behind putting up this new law.
this has to be taken care of asap otherwise its just fooling people in the name of government.

additional complaint would be " when i asked for the complaint register , i was asked to go all the away to the entry when i was standing on the exit that too very rudely". this does not encourage customer loyality.

i hope this all is put into place soon.
thanku all.