Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Dear Sir / Madam

I was purchased a Home Theater (Koryo KHT 7000) from Big Bazaar on 15th Aug 2010
Now it is giving bad quality of sound.
So I contacted to the Big Bazaar they suggested me to bring a Home Theater at Big Bazaar. I had given the Home Theater at Big Bazaar on 24th Nov 2010. But till date (16th Dec 2010) it was not repaired. Then I was contacted to Koryo customer care on toll free no.[protected] . They told me that it was done by their Engineer.
But still it was not repaired. The customer care of the Big Bazaar said that it was pending for the part. This will be come from Bangalore. I heard this thing from last 20 Days. This is Very Bad experience of Big Bazaar’s service.

My product related details are as follows.
1) Name of the Purchaser :- Sujay Mhatre
2) Receipt No. 0000851
3) Date of Purchase :- 15th Aug 2010
4) Product code :- Koryo KHT 7000

Never though I will have to deal with such a cheat and unprofessional company. I had placed an order for a Modular Kitchen and paid full money as they demanded (Home Town policy of full payment for them to order fittings and parts). Somehow they could complete the basic setup but due to supply of improper pieces the work was incomplete. This was month of July 2010. They said will get proper parts in 30 days time and finish it. Its nearly 6 months over and after repeated requestes they just ignored the remaining work. Never bothers to call back even after messages are left and everytime someone picks up says has no idea of the status. Bunch of liars and cheats. I am out of town on work and it has become a challange to get the work done. Can someone help me with phone numbers of Home Town Senior Management in Kolkata or their HQ. Need to have a friendly chat with them. Also need guidance to take them to Consumer Court.

Dipankkar
[protected]@gmail.com

Hi, i would like to register complaint against BIG BAZAAR STORE(WEST GATE MALL,SHIVAJI PLACE, RAJOURI GARDEN, NEW DELHI-27). we bought some goods like soap,shampoo,biscuits and all from this big bazaar store on[protected]. we bought a pack of six soaps(VIVEL SOAP) on which the offer was six soaps for Rs.99 only. Its printed on the cover of the soap that 6 sopas are for Rs.99 only. but in the billing they have charged Rs.132 for the soaps pack of six. we didn't check that time as other customers were waiting in the queue to get their billing done..so in a hurry we just payed the bill.its later we checked at home that they have charged wrong.i just wanna bring into the notice that this is totally not acceptable. its like you are fooling your customers just because they do the billing process in a hurry that doesn't mean they gonna charge high than the actual price. during the billing process the cashiers were chatting on useless stuff instead of concentrating on their work. i am totally hurt by this nonsense..i will never buy any goods now from these places and will ask my other relatives and friends to do the same as these people just fool their customers and know how to loot the customers well.i want you to look into this matter and take some action as soon as possible..i have the bill with me as a proof..and so is the soap packet..

Respected sir,
This complain is about Big Bazaar landmark building sitabuldi outlet Nagpur. I purchased washing machine on dated 16th Nov 2010 and in spite of telling the counter girl at billing section she had used my SBI credit card twice that results in double payment for the one product. the washing machine cost of 6850/- debited from my SBI credit card account twice. i had been to the customer care department 8 times and every time they gave me excuses that "they will call me back and sometimes that head clerk is on vacation and sometimes in next one hour they will solve my problem" but so far nobody has done anything about solving my problem and everything i travel 12 kilometer from my house to sitabuldi land mark big bazaar.i have shown them my bills and my bank statement to executive their in customer care department they agree for the mistake but no body wants to take responsibility saying that money cannot be refunded by them and i have to solve this matter all by myself with the bank. i have also written 8 mails to Big Bazaar customer care department and they have sent me mail that my complaint case No 9566 is register and for every mail they have same reply that "they will concerns to the correct authority & get back to you shortly."My written complain and related document like Bank statement is also not accepted when I met them last time
In next one week i have to go outstation for long duration for official as well as for personal reasons, so kindly look into the matter and gave me justice for all my suffering and pain caused by Big Bazaar Nagpur.

slip no:3362
bill no:735/4476 (in the name of geo kochupurackal)

i paid for a mattress and cot from big bazaar on 30/11/2010.they promised to deliver it free of cost in 2 days.Today being 8/12/2010 i have not got the product yet inspite of around 30 calls made to the shop.each time they say excuses like they have no vehicle,there is rain etc and they keep saying everyday that the delivery is on the way.i paid through my credit card which is adding 2 % interest to the price i paid.I would like to atleast get my money back with interest!!

I have purchased a kitchen unit from Home Town, Kolkata around a year back, but from day one I am facing problem. firstly a part of the unit was delivered to me in a damaged condition but till date the same has not been replaced, although I am getting regular commitment from your so called efficient executives Mr. Amit & Ms. Jayeta.
Secondly, there is a continues problem with the unit below the sink, since it has not been fixed properly the entire frame work is coming out an a regular basis, this is second time I am lodging complaining on this subject, the entire frame of the under the sink unit has come out and is hanging. One person had visitied a week ago and said that since he is not carrying araldite he will come the next day, but till date he has not turned up. As an usual practice Jayeta & Amit are just giving false hopes that some one will shortly visit, but who is that someone still remains unanswered.
This is really disheartening to see a organisation of such repute is not paying any heeds to customers grievance, having such irresponsible employees who does not understand the importance of making commitments. I think I have done a mistake of my lifetime by making a deal with your company, because what is visible to the eyes is just a facade, you are their just to sell and not to service, if that is what your business is, let the customer know upfront. I would like to know in writing from your end by what date the problem will be resolved, failing which I would be compelled to go the consumer forum to register my grievance.

We have had 2 very bad experiences with the Hometown Store. We happened to place orders for Bathroom tiles and Dining Table on the same day sometime around mid July'2010. However- we were terribly disappointed on both the fronts
1. The tiles (from Kajaria) that we had ordered were not delivered on the time as promised. When the delivery was finally made- the tiles belonged to 2 separate lots which meant that some of the tiles in our bathroom looked different from the rest of the tiles. Given the fact that I had gone for a complete refurbishment of my Bathroom, it came as a BIG disappointment that the newer design only looks like a compromise.
We tried following up on the matter and even brought the matter to the India Customer Care Head (Ms. Vaishali Thakkar). However- we were in for a rude shock, when instead of paying heed to the Customer complaints- she communicated with us in a hostile and discourteous manner. Since we had also ordered for a Dining Table from Hometown- we just got an assurance that the same mistakes won't be repeated the next time.
2. However- our miseries did not end at that. The Dining Table we had ordered in July did not get delivered even in October. In the meantime- there was absolutely NO communication from the Store on the Delivery Status of the order. On following up with the Store (finally in October 2nd week)- we were told that the 1st Dining Table was rejected in the Quality Check and a fresh piece would be delivered to us in a week's time. What was really unprofessional was the fact that the Store did not take any initiative in informing us the Status on the Dining Table all this time and we had to reach out to inquire on the status of Delivery. When-even after 10 days there were no signs of Delivery, we finally followed up with the Store. We were told that the 2nd lot was also rejected during the Quality Audit and that the Table would no longer be available. This was the pinnacle of callousness that could be displayed by a Store that has its parentage in one of the most-respected Business Groups in India (Future Group). On finally visiting the store and asking for a compensation- we were told that we could go in for a refund of the purchase price. In the last 5 months- we had not only lost interest on the amount to the tune of INR 35K, but also lost out on the Offer Price that we had ordered the table at. By the way- I am writing this review in December and we have still not received the Compensation. If this is not larceny in broad day-light, I can't think of a better term.

These 2 incidents have left me utterly disillusioned with Hometown and I would desist from visiting the Store EVER. I would not recommend any right-minded individual to fall for the Marketing gimmicks employed by the Store and duping Customers on the pretexts of the Future Group Brand name.

Sameer

I Sudhakar Jha booked Dining Table Set on 01.11.2010 from Big Bazar Jamshedpur for Rs. 16000/ ,one recliner chair was offred free as per scheme,the table was delivered on 9.11.2010 but recliner not delivered till date.The chair provided with dining table is defective I have complained about the same to big bazar official for both non delivery of free recliner as per scheme and defect of chairs.
But despite several reminder I am yet to receive recliner and defective chairs also not rectified.

During Diwali festival, Big Bazaar launched a scheme called "Swagatam Naye Ka"; offer was to shop & collect 1 diya sticker for every purchase of Rs. 250. Stickers to be reedeemed for the gift items between 1st Nov to 7th Nov. I shopped there for almost Rs 15,000/- & collected about 50 stickers. On 4th November I went for reddeming the sticker to get some items on special priced, but due to rush.. customer service girl requested me to come on 7th November. Then I again went to Big Bazaar Kalyani Nagar on 7th November... this time customer service girl told me that they are out of stock & it will be refilled in couple of days. She asked me to register my Name, mobile no & total number of sticker. She assured me a call back in 2 to 3 days.Till 25th November nobody called me from Big Bazaar Kalyani Nagar. Same evening I called up their land line number & spoke to the customer service executive Nagesh. He simply told me that they tried to call me but that was wrong number! On the other hand I asked him about what number they tried? he replied [protected]... it was the same & RIGHT number which was registered with them & from same number I made calls to them. After 10 mins I recieved a apology call that it was their mistake & they shall get back to me in 24 hrs. Today is 29th Nov...more than 100 hrs but nobody called me from Big Bazaar Kalyani Nagar. It was purely a cheating & Big Bazaar is fooling customers by giving fake offers & customer service is too bad.

I purchased entire furniture from Home Town.The product is damaged of study table and also not able to use the double bed and single bed.Informed to Big Bazzar furniture dept.in Surat also written complain but no revert till date.My contact number and name are Mr.Rahul M.Maniyar ( [protected])

I bought a Proton bed from Big bazaar Thane outlet at lake city mall, Kapurbawdi and it was delivered but i have been calling for its assembly. No one pick up the number[protected] and the number[protected] is constantly engaged. The customer care listed under Big bazaar website is supposed to be only for future bazaar customers not big bazaar customer according to the person who answered the phone.
I think this is sick customer service

We have purchased a SofaSet and Center Table with Order no. [protected] and Invoice no.[protected], Date :[protected]

After 2-3 Months sofa got problem and bend from one side and i hv logged the an complaint and it takes a long time to resolve it but unfortunatly it is not resolved fully.

then on 06-nov-10, i have logged another conplaint (no. 158966) for color of sofa cloth get fad and springs get loose but as on today 17-nov-10 no one visited my place , when ever call custoner care[protected] different people are saying mechenic will be there today/tommorow

But no luck...

I am not sure why such big brand (HOMETOWN) selling such BAD things which got problems withen few months itself and top of that post sale service is very-2 bad

Can some one help me out here

Thanks
Raj
IRIS-101, Green Valley, Sec 41,42, Faridabad(HR)
[protected]

We have deposited around 19600/- aginst receipt No. [protected] to Home Town for one dinning table set & Almirah. Home Town after lot of follow up have neither supplied the material nor returned the money. I do not understand why mr Kishor Biyani is so munch intrested in unfair trade practice and making customers fool after getting money in advance.

I request home Town , NOIDA to deliver goods or return back my money with market rate of intrest.

ANITA GUPTA
[protected]

Mail exchnge is appended below



Forwarded Message ----
From: anita gupta <[protected]@yahoo.com>
To: Mohan Uppal <Mohan.[protected]@futuregroup.in>
Sent: Fri, 12 November, 2010 10:23:40 AM
Subject: Re: Apology regarding late delivery against so-[protected] Arrow dining


Dear Mr. Uppal,

Sorry to say that again you are changing your commitments.

Yesterday when you spoke to me in the evening you mentioned that you will be taking 10 days more to deliver the product. Now you are giving the date of 30 Nov. This is really heights.

I am again mentioning you that it is better if you return my money back. I am no more interested in your product.

I don't expect this type of business with a consumer chain like future group.

Please don't force me to go to consumer court against you.

Kindly reply me asap . Your company does not have any business ethics and you just make customer fool.

I am again sure that if anybody is not able to work on the committed dates they can't complete it later also.

i am forwarding your mail to Mr. Kishore biyani also so that he should also know about business characters in Future group..

Nothing more to say and again mentioning that just return my money back with penalty as soon as possible.

Regards

Anita Gupta
Mob. No.[protected]




[protected][protected][protected][protected]
From: Mohan Uppal <Mohan.[protected]@futuregroup.in>
To: anita.[protected]@1eema.org
Cc: [protected]@yahoo.com
Sent: Fri, 12 November, 2010 9:05:39 AM
Subject: Apology regarding late delivery against so-[protected] Arrow dining


Dear Anita,

This to bring under your notice that the scheduled consignment plan has been procrastinated because of some issues in our logistics.

Never the less we will be arranging the delivery of the consignment on the high priorty basis Latest by 30.11.2010 with installation.

We sincerely apologies for the inconvience about the same .

Regards
Mohan uppal
[protected]

Hi,

Its More than 2 months and even after paying the full amount to HomeTown, Marathalli Branch, Banaglore - they have not completed the Kitchen work as they gave wrong delivery of the items.

Really very bad administration , very bad customer service and no one responds to our complaints.

Meenakshi.

Dear sir/ madam
my self dhruv from mumbai maharashtra. visted one of FUTURE GROUP R MALL SHOP EAT AND CELEBRATE ! CENTRAL MALL AT GHORBUNDER ROAD THANE on 1 november 2010 at 8.00 pm at evening time. with my one of female friend after when we were coming out we been told forcefully stay back and they took us in thier cyber room on second floor of mall at 9.30 pm by security guard and told us to cooperate with them. and started checking purse of my female friend. and alliged us of stealing cufling pens jeans tshirts and others stuff etc. after finding noting they asked us to pay which according to them we steal from thire mall. and threat us very badly, started offensive behaviour with both o[censored]s. they even threat us about police we were continously requesting to calll police but instead of calling police they locked us in thier cyber room and ask to pay 6000 Rs. at that time we refused and ask to call police instead of calling police they called antisocial elements and some security guards who started verbal harassment with us and suddenely asked us for 9000
when we provoked. and said by ourslef to go to police. and also ask them if the have noted anything about us on thire security camera about us then they stated doing arrgument and at that time manager himself said to take us to out of mall and beat us. then aroud 12 guards started beating us. we both has got many serious inury and lost our many valuble things like diamoand earings and myself i lost around 6000 indrupee in that offensive behaviour. by god gress ne of MNS maharashtra nav nirman seva karya karta was passing from thiere mr suresh kotle with his family. who helped us and took us to police and addmited around 11.30 in thane civil hospital myslef i got 7 stiches in my head and and my female friends also got some serious injury. this is really bad behiviour hapen with us i was addmited 2days in hspital we going we have already gave our FIR but the got bell now we are planing for case against future groups and staff manager of central mall thane which should be noted by every people visted in any mall i would like to others to shares such incidence with them.any if anyone here to help us and listen our problem and can guide usmy contact number is [protected]

Wrong Transerction done Twice on 15 Aug 2010 by Jatin Panchal
I called up 122 time to their Account and Finance executive (Anish/Vipul/Ravi...etc), They try to make me fool and give me answer we will revert to you as soon as possible.. but still today is 3rd Nov 2010 i not able to get my money in my account. Also I submitted claim in Bank of India for reumbersement of my amount but they refused due to Big Bazaar mistake. They still not clear about their Transaction.

respected Sir/Ma`m

I am Rakesh Patil Student @ G.B. Pant social science institute Allahabad,
I purchased a Motorola ZN300 on 14th Oct 2010.
the company yet not ship my order since it is almost half month.
I called customer care but only assurance is given that your product may be arrive in two days..
i found still my product is not come.
Today one more time when i call the customer care than again the lodge a complaint which numbered 522641, and assurance of that the product is you looking is place on 9th Oct.
Kindly go through it and please solve this problem immediately.

I have purchased HomeTown Wardrobe on 30th Oct (#[protected]) which was delivered in packed condition on 2st Nov. Today i.e.3rd Nov- Installation person has visited our home but when he unpacked the piece it was found that entire hardware packet was missing and base panel was broken.
It shows very poor quality control of Hometown also when compaint about the same was registered, it took us multiple calls at call center and person at call center was not aware of procedure to follow and could not assure us about replacement/ delivery of hardware. Installation person was also not aware of the process to complaint and what to do next.
Now we are in the situation that we do not know what to do and Hometown call centre does not know what is going to happen and when it would replaced / installed.
Very Poor service from Hometown!
From:
Rashmi Vadhavkar
[protected]@yahoo.com

Today I had been to the Fatima Nagar Store of Big Bazaar as the Digital Camera of Olympus I bought from them few months back was not functioning properly. To my surprise I realised that the sales staff over there is only interested in meeting their sales targets. Once the product is sold they are least bothered about the after sales service. I had lost the bill of the camera and requested the staff over there in the Electronics Department to give me a duplicate bill so that I can go to the service centre of Olympus and get the camera repaired from there. To this the sales staff told me he cant issue me a duplicate bill. After I insisted why he cant, he started arguing with me. He even started fighting with me and told me that I should go an talk to the customer service department. When I went to the customer serive department to talk to Mr. Ravi Pawar (Emp Id - 14462) he told me that I need to approach the Electronics department, who had re-directed me to them. I told him that I have come from there only. In short these lazy people dont want to do any work and will ask customers to keep running from one department to another. Then he spoke to someone in the Electronics Department on the phone. Later he told me that he cant issue the bill because I dont have the bill number. Now I told him that if I had the bill number, then why will I not have the bill also with me. To this he tells me that we can issue the duplicate bill only if we have a bill number. I told him that you can track the camera sale through other things like the SKU number, barcode number or sale date or model number and issue me a duplicate bill. To that he said he cant do that and cant issue me a duplicate bill. And on top of it Mr. Ravi Pawar started showing arrogance and attitude in his talks and was just trying to get rid of me somehow. It was then I realised how pathetic the staff of big bazaar is towards customer service. They just want to sell things and are least bothered about customer service. People like Ravi Pawar just dont care for after service sales. The camera of olympus that I bought was also pathetic and stop functioning after few months of purchase. All the money spent on it went wasted. Its better not to buy anything from big bazaar henceforth.

I completely agree that the services are no way near what you would expect from a standard store; infact even a local small time store would provide a better service. I ordered for a couch sometime inSeptember which they promised would be delivered on Oct 7th 2010 on an exchange basis for my old furniture (2 seater sofa). They already approached me twice for picking up my old furniture, once in Septmber and once in early October and when asked when the new one would be delivered, they have no clue. They easily fend off queries saying it is the other department which would deliver it.

Finally after confirming that my piece was ready at the store, I paid my balance amount asking for delivery and pickup on the same date. They were prompt in picking up my old furniture on 27th Oct and said the new would be delivered within 48 hrs. Today on 29th Oct I get a call saying it cannot be delivered before 31st October, which means all my plans for inviting guests at home for the next two days goes for a toss; I keep my fingers crossed that they would atleast meet this date. If not I have asked them to give my old furniture and money back.

One more colleague of mine had problems with the delivery of a shoe rack where in they delivered the wrong parts not once, not twice but thrice. It took more than a month to get the right parts delivered.

I strongly advise you to be wary of this retailer and to exercie caution before making a big purchase here