Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I had booked furniture from home town Indore which was delevered to me in Jan 2011 in from Hometown hyderabad. However due to bad quality wood used side wooden support of my bed broke and fell just after two months of the delivery. Its going to be almost a year and my warranty is going to expire but despite of calling them continuously I No body has come to get it fixed.

I was told at the time of delivery that the product parts will be replaced if it breaks under warranty and that mantling and dismantling of it will be free for atleast three times.Let alone thrice i had to go through a hard time to get it done even after delivery.

Plastic bags have been banned; everybody knows that. Big Bazaar has one problem. What are they going to do with there plastic bags? They cannot just give it for packaging because it will be illegal. Solution: First ask the customers if they have brought their own bag, if not, sell them. Sell the biggest possible Plastic Bag for Rs.4/-.
If big bazaar can spend so much for advertisements, why cant they advertise that they no longer provide plastic bags and the customer should bring their own?

As per the recent environment law Biz Bazaar puts in a big board everywhere stating bring your own bags else you need to buy bags for Rs2 (for small) and Rs4(for big)

However BigBazzar cheats people and gets away from the Law as well i.e.

a) If we bring our own bags it says we don;t allow
b) If we buy one or two stuff and wants to take in hand not allowed

On the contrary we are forced to buy the plastic bags at a price.

So BizBazzar tries to show like its supporting the law and has social commitments towards society and country and takes advantage of the unware public by telling them that we are doing for security(however they don;t do anything other than just half tie the bag).

This is not fair business practise and is against the law.

Hi,

I have placed an order for Onkyo SKS- HT 528 speaker package (FBID: 2561580) on 24-July-2011. The Product was delivered on 27 July 2011. Order no: [protected]

When I opened the package, I noticed all the accessories of the speakers are missing in the package. The Onkyo Manual listed the following items should be present in the box. Else dealers has to be contacted for the missing items.

Missing items in the package:

1. RCA Cable for the subwoofer
2. Speaker cables for the Front speaker (3.5 m) Red - 1 quantity; White – 1 quantity.
3. Speaker cables for the Center speaker (3 m) Green - 1 quantity.
4. Speaker cables for the Surround speaker (8 m) Blue - 1 quantity; Grey – 1 quantity.
5. 16 – pin Rubber stoppers
6. 12 – Thick Rubber stoppers
7. 4 – floor pads for the sub woofer.

All I could find was, only the speakers in the package. All other accessories are missing.

I called up the consumer care and registered a complaint. Even after following up sveral times for the past four days, they couldn't give me an update. They said, they have forwarded my complaint to the concerned person and waiting for the response form that person.

I am not sure whether the concerned person is in Mars/Jupiter. They have been waiting to get a response from him for the past 4 days. They doesn't value the customer at all. I couldn't even imagine a organisation which asks his customer to wait for a week to get a response from an insider of the organisation.

The last update was, they are currently investigating the missing items. So I assume i should be waiting till their investigation about missing items at their end, is completed. After paying the full cash, I should wait for the update on their investigation daily, which they missed at their end.

I didn’t expect this from a reputed Online shopping portal like EZONE Future Bazzar. I, myself recommended a number of friends to EZONE shopping. But this shopping experience has disappointed me.

Arumarai.

hello

I ordered for a laptop bag and canon camera pouch a week back order no.[protected]

2 more orders they say ,its pricing error and returned amount paid by cancelling the orders.

Can anything be done on this, so that such a BIG GROUP like FUTUREGROUP will not cheat the customers in this way.

thanks
Anil

I HV PURCHASED 1 PORTICO KIDS SG(BLANCKET) AT 60%OFF AND THEY CHARGED ME SAME TWICELY AT 40% OFF AND 60% OFF THEY SHOULD CHARGE ME ONLY 1CE AT 60% OFF AND NOW THEY DONT WANT TO ENTERTAIN MY COMPLAIN ...........AMIT.SHAH FROM KOLKATA

I have purchased few items from Big Bazar , Kalyan ( Metro Junction ) on 17.7.11 as per challan No. 185752, totalling bill amount Rs 1242.72, Out of this purchase in one item Chandrika soap the MRP was written as 120/- but the Big bazar charged Rs 125/- . Further this item was given an off i.e. Rs. 105/- was there price. leave aside this offer. The original MRP printed on this item is Rs 120/- but they charged Rs 125/-

Earlier also in various items they charged more than the MRP the details are available. please help .

Please help me to stop unwanted ads and offers coming from future bazaar on my mobile no.-[protected]

Thank you

Hi, I had ordered an Mitashi - Kids Guitar for a kid on 02.07.2011.
Order No : [protected]. But I had not received yet. And when do I call them the answer is "Your product is already shipped. You will receive within 48 hours." This lines were told by all operators since 5 days. And no further action was taken for my product. Even though when I called for cancellation, they told that u reject the delivery whenever the product comes to home and then u will get your refund money back. But the delivery was not done till date so I cant cancel also my order till date. The service is very poor and representatives are also very rude from Future Bazaar.com.

Rgds,
Ankit

Purchased one bedsheet with proper packing. After unpacking, it is torn at places. Appears to be defective and second sales.

I need to travel from kalyan to exchange and bear fuel cost of 350.

Please avoid shopping at hometown and any future group products.

Bad quality is intrinsic and incorrigible in their brand.

Amit

[protected]

Dear Freinds,

My Sincere request to all please don't purchase any products from HOME TOWN. we bought Cots but till now not delivered and they tell now please take other model after paying full payment......

very pathetic service and wat can i tell about them ....
if i start using foul language it doesn't look good they are not fit for foul language as well..

please please do not BUY ANYTHING FROM HOMETOWN.....

Defective/Old/Damaged Piece delivered
Defective/Old/Damaged Piece delivered- Home Town NOIDA- Great Indian Place

Invoice no.[protected]
Buyer Order No.[protected]
Seller: Home Town - NOIDA


I bought a WR2D-MDF from Home Town - NOIDA which was delivered to my residence on 20-Jun-2011.

Today(22-Jun-11) your associate came to assemble it and when He opened the piece we found the following:

1. The Lamination on it is damaged on the front door( around 10-15 places), at the Drawer and at back side.

2. There are lots of scratches all over the almirah.

3. The lamination is coming out at the back as if it is not glued properly.

4. The boards at left side and middle are irregular and not even, there are gaps in between.

5. The key was not delivered with the consignment.


I feel cheated on seeing this and it seems Pantaloon Retail has delivered an old & damaged piece.

I will not accept this damaged piece and want full refund of amount paid along with compensation for the loss of time and harassment caused to me and my family members.

It was very sad to know that the Hometown Team knew that It was a defective piece and then also the salesperson at store did not bother to inform us of the same at store.If you are selling a defective/damaged pice then it's Home Town's duty to inform the customer of the same and mark the such a piece.
Moreover, the way these items are displayed side by side how would I know that it's broken at the top or at the back or at the side- the places which are not visible.

It's really shocking to know that such a big brand works and fools loyal and returning customers like me in such a way.

Please close this case and refund my full amount as:
1. I did not find anything suitable which I can buy from your store in lieu of this damaged piece.
2. I am in urgent need a WR and I can buy only when I get my refund.
3. After such a episode of cheating, I don't think I would ever be able to buy anything form Home Town in future.

Date[protected]
1. I purchased a Bed room set from home bazaar on 28h march 2010 on exchange(R no.-[protected].).
2. Bed was broken immediately after assembling due to lack of support. Home Bazar did not register my complaint but instead, after many days of persuasion, sent a person to fix my problem .I had to purchase wood & ply for repair of bed, which were fixed to bed after several request of repair. Though the company was aware of the problems, the bed was sold to me.
3. Home bazaar did not give any acknowledgement of complain.
4. After 3 months of purchase I noticed white color powder appearing on the surface of all furniture. I informed this to home bazaar several times. I asked them to acknowledge my complaint several times but they refused.
5. After several reminders & personal visits to store, few people visited my house for inspection & took photographs of white powder on different occasions.
6. At last in the month of September chemical treatment & temperature treatment was done.
7. White powder reappeared within few days of treatment.
8. Again after several reminders & personal visits to manager of store again chemical & temperature treatment was done in the month of November
9. White powder reappeared again so I visited several times to store to exchange the bed room set.
10. Home bazaar had written to head office to exchange the bed room set.as infestation is of fungus & it can reappear whenever there will be favorable environment
11. After several visit to home bazaar, they informed me that they received advice from head office to treat the bed room set again. Company has already stopped the sale of that item so there is no availability of other pieces for exchange.
12. In the month of January vigorous chemical & temperature treatment was done. Due to high temperature there are patches of wood burn on bed room set.
13. I informed again to home bazaar regarding this problem & requested to change bed room set but they did not respond favorably
14White powder reappeared again.Now there are patches of treatment & white powder.
15Manager of home bazaar visited after few days & inspected the bed room set & adviced to inform if problem increases.
16.I again informed them regarding very bad condition of furniture in the month of may 2011. A person from home bazar visited & taken photograph & went away.
17.I am visiting home bazar again &again ,getting only assurance regarding change since long.
!6.I am sending some photograph of paches due to treatment & of white powder to see the problem ..
Therefore I request you to kindly see the matter on personal level, there is fungus infestation and there are patches of burns on bedroom set. Need REPLACEMENT. Of Bed room set.



Dr. Atul Sharma
Cell-[protected]

I have to say that your shopping site is one of the worst in its kind. I bought Espirit watch online on 14-Jun (Order ID: [protected]). Till now, I have not received the product. I called the call center number yesterday to enquire about the order and they said it is still shows "Under Process". That means it has not even shipped. May I know what the hell you are doing with my money without even shipping it in 7 'working' days?
The call center guy asked me to dial the same number but press option 3 for complaint.

When I do that, it is taking me a ride for 10 minutes asking me to wait - surprise that everytime I call, it tells me that I am No.4 in queue. I think you have programmed it in such a way to discourage your users to log complaints. After 10 minutes, I am getting disconnected. I tried thrice and same result.

And your web site is as slow as your order process - my browser just gives up after some time, trying endlessly to retrieve something from your server.

I am not too keen on shopping in your site anymore. But I want my money back. If you are not going to give my money back, I have no other option but to take legal action against you.

If you are having a shopping site which is not working, a call center number that takes users patience to no ends and a stupid order process mechanism, why the hell you are in business. Please shut your shop and look elsewhere.

Futurebazaar is the worst company ever to deal with. I ordered a Maharaja Mixer on the website on 31 May and have been waiting for it ever since. I have made several calls to their customer service department, only to be informed that the product is out of stock. The most frustrating part is that they first made me wait for 9 days before confirming that the product is out of stock. Now the surprising part is, the product is still being advertised on their website, http://ezone.futurebazaar.com/Product/Mixers+%26+Blenders/Maharaja+Nano+Mixer+Gr...⇄

I read through various forums and discovered that this is very common, people buy online through various sales etc and many a times are just told that the product is out of stock. I was quite frustrated by the standard replies of the customer care( Deepali Manjrekar ) that despite of their 7 days delivery guarantee, they were unable to deliver. I then asked to speak with the Manager and have have been speaking with Mr. Juzar , for the past week. I had used a discount coupon for my purchase and got a discount of Rs. 250 when buying the product. I asked Mr. Juzar to refund my coupon and also that I needed a compensation for the agony I have been going through for the past two weeks. I asked if I could get another mixer, since this was still out of stock and he said I would have to place a fresh order and wait for another 7 working days! I couldn't believe that I had to wait so long for a mixer! Another 9 days including saturday and sunday. I requested that the delivery be hastened and he said he would look into the matter. Then I decided to order a Kenstar mixer instead http://www.futurebazaar.com/kenstar-prince-mixer-grinder/pd/53640/ and was asked by Juzar to place the order with a customer care advisor. I was in for another shock! The customer care advisor, told me that I could get it only if I pay Rs. 1690 and the price advertised was for 1450! He said" at that price , it is out of stock, if 1690 is paid, it is in stock!" shocking! I refused to place the order and wrote to Customer Care again, for the hundredth time! Then I was contacted by a Mr. Irfan from head office and assured that I would get the mixer at 1450 but I insisted on a quick delivery and using my discount coupon and he said he would call back and take my order. This was last week. Then again a customer care rep called me on friday last week and I said enough is enough and I want the mixer delivered latest by Monday, as usual he told me he will call back to confirm and I have not heard anythin yet. Now the customer care have even stopped replying to my mails.

All in all this was the worst shopping experience of my life. I am writing this to warn anyone, who is considering buying from futurebazaar to please think again. I am sure buying from anyother place willbe better and give you some peace of mind. Futurebazaar is full of careless people, who think that the customer has all the time in the world to make them a hundred calls and write to them several times. Please save your time and money and NEVER BUY FROM FUTUREBAZAAR!

My self pramod Kumar verma purchased the dinning table four sitter product details (Article[protected],[protected],DTS4 Llll MB GT IM Gd BLACK IN VOICE nO.#T 39/22444 DT.0603/2011 FROM BIG Bazaar Dumas Surat . since then I got fed off with the product, facing various problems like, One Dinning table legs not fitted properly and one chair leg has broken. I am already complain to censored department he has given my complain No 166 when i call him he give me the same number .the complain which i have given is not short out. my address is BC/27 NTPC KGPP KAWAS ADITYA NAGAR HAZIRA ROAD SURART PH NO.[protected].

Purchased Potato approx . 2 Kg on 16/06/11 from Big Bzar , Great India Place, Noida.
They pasted sticker of Madarsi Mango and charged around Rs.90/= whereas potato was Rs.7.90/= per Kg.
Detected it when returned home Sect.62 Noida and complained on phone.
They do not agree to take any action.
What to do then please.?

I made the online transaction for:

product: prestige induction cooktop & prestige 3 pcs nonstick cookware set fbid: 2580122)
date & amount: 2nd june, 2011; rs 3,599.00.
Order number: [protected]

I got the confirmation email as well as sms on my phone for the place order.

I called up customer care of futurebazaar on 4th june to check the status and got the reply that the order was never been captured in their system and they asked me to send an email for further investigation. I got the reply on 4th june to provide the payment details. I checked with ICICI bank and found that they DID not have any transaction for the amount rs 3,599.

I made the payment again on 7th june on the below account:
company name future bazaar india limited
bank name ICICI bank limited
account no[protected]

I got the reply on 7th june that they have received the payment and confirmation would be sent by 9th june.

Nothing received till 11th june so I sent the chaser and got the reply on 12th june, that they have placed the new order for the product as the previous order was not captured successfully.

New order number: [protected]
sent via quantium solution airway bill number d37320911

when I checked the status online on quantium, it was shocking that the airway number belongs to somone by the name rituparna in bombay.

When I called up customer care; they DID not admit that I never recieved the order. When I argued they checked my long chain email and agreed that there is an issue. However, still refused to help and said that I have received the order and they are correct and asked to send an email to [protected]@futurebazaar.Com

they made me a proper liar even for their mistake in place the order at someone others name.

Below is the last response on the email on 13th june, 2011:

in reference to your below e-mail. I understand that you have still not received the ordered products under the order number [protected].

I have instructed our logistic partners to investigate the case and arrange for the proof of delivery (pod). Please be assured that the necessary action will be taken at our end and we shall revert with the pod latest by[protected].

Your kind understanding and patience in this matter is greatly appreciated. Meanwhile, if we can be of further service, please do not hesitate to contact.

Best regards,
huma qureshi
team customer support

I live in gurgaon, haryana. My address is updated in future bazaar records. I have kept the screenprint of my whole profile as on date so that they do not say in future that the address was incorrect. How could they send the order to someone in bombay. Are they mad in even seeing the name of the customer?

now why should I wait till 18th june for their investigation when it is their mistake. They should either send me the product at the earliest or refund the amount.

They are stick to their comment that I have received the order. Are these many proofs enough that future bazaar is at guilty in this whole case.

I wanted to gift this product on the birthday of my sister and told her same after placing the order. So embarasing and frustrating experience with future bazaar

please help me in this matter.

Thanks.
Harvinder

I booked a wall unit from Home town, SaharaGanj, Lucknow on 23/04/2011. They told that the product is not available in the warehouse and will be delivered in 30 days before 23/05/2011. When I didn't received I called up and they said that it will take another 7 days. After 7 days they told me that plesase wait for 10 more day and promised to deliver the product by 10/06/2011. I called on 6/06/2011 to inquire about the status. The representative told that it is in transit and will be delivered by 10/06/2011. On 09/06/2011 they called and told that the product can't be delivered and told that they will be refunding the amount by 12/06/2011.
Its now 14/06/2011 and I didn't got any amount or any confirmation from them.
I am really annoyed with the false promises made by their represntative and companies service.

I got a sms from idea, stating if I used there online recharged facility I would get Rs 150 discount coupon.
I got the future bazaar discount coupon. When i tried to used the same I got message on web site that its a invalid coupon. When I contacted there online services they all information and promised to get back to me on my mobile. However no one contacted me, I also drop an email to their customer care. However first time they responded saying trying again. I tried again and got the same error and inform them same over email. However after that there is no response.