Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

My name is Sagar Jaswani, staying in Pune, working in a software company.

My family had bought a king size bed set from HomeTown :: Ishanya Mall :: Yerawada :: Pune, on 25 Jan, 2009, receipt number [protected], worth Rs 25,000.

The bed set which was in display in the HomeTown mall, which we had selected and the one which was delivered were not the same, the one delivered was old, resale piece.

When the bed was dellivered, on the spot we lodge the complaint on all the receipts, with the promise that the complaint would be taken care of. Though we followed for some time, but nothing positive.

After just 6 months, in Aug 2009, the bed base got completely cracked, the back started sounding and had cracks, also the side started peeling off, ie all parts of bed started cracking in just 6 months.

We again log a complaint in HomeTown furnitures, for a replacement, since it was wrong piece since starting and all parts at the end cracked just in 6 months.

With after 1 month of following, what we get response from customer care manager Miss Pragya, is the replacement of base and repair of the remaining bed.

Its a plain cheating to a customer, have all the receipts in hand where i have filed the complaints.

Alas!!,

any more humanity left with you guys??? .
My mom had a fitts attack at the billing counter at vadapalani big bazzar, it was quite severe, and she lost conscience. How ever we managed to pay the bills, and take her to the car, in the useless wheel chair, which did not move. The security stopped me, while taking her into the ambulance, and asked me to show the bill for the extra, mango drink, that was given to her by the staff, when she was unconcious. (I was at the height of despair) i had to shout at the security guy, for his unsympathetic behaviour.( The drink was collected from her hand by the sales team and billed). I purchased around 6000 INR , and still being called a theif by a security guy?? When will we people learn , courtesy, manners, and CUSTOMER SERVICE ?

Long way to go for us, in comparison to wht i see in developed countries.. [censored]in manager was standin besides the security who entered into a quarrel with me, and didnt try to stop him. The stupid security claimed " You take it free, but tell me and take it, why do you steal it?" A**, i wanted to murder him that instant, but due to my situation handling my mom, i did not want to develop the fight. Visiting India from abroad, travelling in a luxury car, how d hell did he feel, i would steal 20rs worth of mango drink???

We still have a long way to go, a country without humanity and respect for fellow citizens can not go any where.

[censored] BIG BAZZAR

Yesterday i have been at big bazaar ,cement road chennai. to procure the items for the bill amount Rs 785 , First i gave my debit card of to sweep r .He twice entered my number in sweep machine ,he conformed me later there is decline in connection then i payed in the form of cash , Today morning crossed checked my balance Rs 785 as been detected . Secondly i have not sign the debit card receipt of the amount Rs 785
You are request to repay me the amount bank as detected Rs 785

If you ever dream of have a good house and are thinking of getting an interior designer, dont even think of HomeTown Design and Services. Its a joke they are running out there in the name of design.
I fell into this trap. I paid rs.10000 for interior designing services from them and what I got in return was crap work and complete unprofessionalism.
I was assign someone by name Merlyn Pillay as the "designer" for my house. She came to my house to visit and take measurements. She did that and to all my questions she said "No issues". Then in the name of design she send me a few autocad designs which were a piece of crap and senseless. I took those designs and went to the mall to make some changes and gave her some ideas about her own work. And she made the changes. When I went to my apaprtment to have a look for someother things, I found out that the designs that she has made doesnt take into consideration the electric swtich board etc that is already on the wall. Her crap designs did not make any provisions or did not forsee that if a show-case comes on that wall then the switch board will be hidden. I told this to her to which she said "No issues", I will change it. After many such issues I got a design which was indirectly my ideas. So what I got for Rs.10000 was an auto cad designer.
When the work started their men did such sloppy work, they broke down my wall plaster when building the furniture. I call her up, she said "no issues" we will fix it.
I never get any updates on the work on my house and whenever I call her she very rarely picks up the phone and doesnt even bother to call back with a reason after finding several missed calls.
Also Mr.Sunil Prasade, he is busier than the President of America. He never answers calls and when he does he says "Give me 30 mins, I will call back", but never does.

I had dreamt of a beautiful house and hence approached these people after seeing an ad in femina and after my wife insisted on giving them the project. It was the biggest mistake of my life.

Hi,
I would like to bring to your notice that I have puchased Koryo washing machine switch of which is not working, It is under warranty , I have called several times service center number in Nasik. Incidently In nashik there is service center ( managed by Harish ) whose Boss ( Prashant ) he sits in Mumbai. My complaint kept shuttling between both for last two months and no progress.

They say that Big Bazar main service center Bangalore in not responding.

Can Big Bazar not be panalized for promising customer , selling product but not giving any service.

Please do not purchase Koryo product, Big Bazar is just cheating customers .

I have given up, writing with a hope that it may l work and someone gives me service.

Regards,

Sanjeev Kumar
[protected]

Dear Sir,
Today I have purchased from Big Bazaar, Vijayawada with bill number T17/1238 dated 9-9-09. The goods were delivered in the carry bag printed with one side Big Bazaar-other side as Easy cabs. The carry bag emitted very bad smell. Please look into the matter

From
Ramchand Gandhi
30-13-16
Kothavantena Road
Durga Agraharam
Vijayawada-2

The Staff at Mobile counter on 1st floor of Big Bazaar - Kothrud, Pune - they care least for their customers.

Yesterday,On 6th Sept'09, I have taken a new Aircel SIM card for Rs.99 and even requested for a Top-Up of Rs.98 (for unlimited browsing) and I paid the amount for Rs.197 for the same.
The guy at the Mobile counter (Mobile counter is on 1st floor of Big Bazaar - Kothrud,Pune) promised me that the recharge and Top-Up will be done within 30 minutes.
But, after several calls made to them and now after one day, they say that the server was down since long and their rude answer is that - "Come and collect your money".

Aircel Customer Care says there is no server down on their side and tried a recharge from outside - it is good.

I asked Big Bazaar store personnel that I need a large bed and I was told to buy a King-Size bed. Then I was shown a packed bed and was told that this was a king size bed (72"*75"). It was late in night (around 9.30 pm), thus trusting store personnel I purchased it and made payment via debit card. The full purchase was of a double bed (ECOBED) and pair of mattress for Rs. 10000 only (Advance Receipt #[protected] dated 07/08/2009) with assured delivery on next day. The delivery was delayed by one day. On delivery, I found that instead of pair of mattress I was supplied with one large mattress with size of 60”*75”. I was puzzled and called big bazaar about the issue immediately. I was told that the size of mattress delivered is same as purchased. On asking that mattress even if it is a single piece cannot fit on large bed of size 72”*75”. They replied that I had purchased a queen-size bed (60”*75”). I told them that there has been a communication gap and I bought a king size bed (72”*75”). Later after many frantic calls, I was called to store where I met Mr. Sunil Dhyani (Floor manager of Big Bazaar – Furniture Section). Mr. Dhyani was cordial enough, listened my woes, and said that he will arrange for a replacement bed subject to terms that I should bear all the additional payment for new bed. After many, more calls and store visits, finally Big Bazaar people picked up delivered bed on September 5th, 2009. I am still waiting for replacement bed. I have practically called Mr. Dhyani (Mobile No. [protected]) every day since the Aug 9th 2009 and even visited the store 6-7 times. Each time I was sent back with an assurance to wait for some more days. Now one month has passed from the original date of purchase. I am unable to understand how unethical business practices these people follow. I want refund of my payment along with applicable interest.

I'm disappointed by the Customer Care service and other staff at the electronics section of your big bazaar store in Ambeince Mall, Gurgoan. I have bought an HP printer (HP deskjet F4288) on Sep.2, 2009 for which the electronic section's staff told me that i'll get both black and color cartridge inside the printer but the cartridge was not there in the printer. It is also mentioned on the box of the printer that it contains both black and color cartridge. When my father went there again to complain about this, he didn't get any good response from both the staff and the Customer Care. They are not ready to accept their mistake and saying that its not thier responsibility, they have given a packed printer. Whether the printer was not seal packed when we bought it. They sealed it in front o[censored]s.

Unfortuneatly I visited this site after experiencing delays and mismanagement from HOMETOWN Ahmedabad. If I had visited it before I wouldn't have ordered from or visited HOMETOWN Ahmedabad at all.

So thing goes like this

Part 1

We went to hometown and intially decieded and booked a sofa, double bed, wardrobe and tv cabinet and paid 15% of the bill, before payment we confirmed that we can cancel order within 4 days if we want and can have credit note for 15% payment we already did. After 1 day we decided to cancel the sofa and TV cabinet as it wasn't fitting to our home situation. So to cancel the half of the order we had talk to at least 5 person and had to explain them what was promised and all the story why we don't want it. fortunately head of the department was cooperative and canceled the order and we paid in full for double bed and wardrobe ( to keep his side safe he didn't cancel the order from his system. he was saying that cancel order gets refelected to head office blah blah blah) (I smelled that on that day, he hasn't really canceled the order but i thought okay as long as we don't have to pay)

Part 2
Delivery was promised to be done by 26th Aug. On 25th we got call saying that we have payment to do
so again i had to explain him whole story and he said okay we will deliver it by 26 aug. on end of the day 26th no news from hometown, we called them up, and they said ohh we will be delivering it by 27th Aug.
Same guy called me back withing few mins saying we have payment to do again i explained him whole story and got acknowledgment from him that i will get my things by 27th.

Untill 30th the story went the sameway, and finally after so many calls and explanation we got the stuff we had ordered at night 9:00 PM. (I don't consider this time as delivery time). At 9:00 pm guys came with 407 truck fully loaded with all sort of big boxes and surprisingly not knowing which stuff belongs to which customer. After talking to them i found out that they are not enough literate (not at all their fault labels could have been done properly and in local lang, only one side label was in Gujarati) to read labels in english and none of the orders where in any order so we I had jump into their truck (they requested for this) figured out what belonged to me.


Now here comes the part that get me to this site, today 2nd september, till now noone from Hometown has come to the fitting of the furniture. As per the bills and other docs it is within 48 hours. so far it has been double than that. Surprisingly none of the time Hometown staff or anyone from Hometown calls up and says that we are going to come at so and so date or it will be delivered within this time and on this date. Everytime we have to give them call to hear their false promises and execuses

All I can say this will be my first and last experience with HomeTown. I would not go to Mr. Kishore Biyani's little shop who just like to write books 'It happened in India' saying understanding customer is priorit this and that. what a ***********.




Gaurav Joshi

the salesman promised to deliver and install the furniture within two or three days and the date mentioned is only for paper work.the product came after one week and has not been installed yet after repeated request.the salesman(Sarvesh kumar mobile no.[protected] from Big Bazaar, Inox, Lucknow) now stopped receiving the phone.

Logging Complaint for very poor service of delivery of furniture purchased & After delivery
Installation of the same. I have purchased Wall Unit from Kalyan, Big Bazzar received material
After 15 days of purchase from there warehouse, Now following up for installation. Every day
getting fresh commitment, How many days we have to wait? Why we are getting irresponsible
answers after spending our money?

Hi,

I bought a shoe rack from home town and as promised, Item was delivered at my door step with in 2 days but item was not what I ordered. It was of different colour. When we complained (customer care person prakash ) they said in a day they will deliver the correct item and then take position of the old one. But very next day a lady named Reshma called and stated on return of old item, new item will be delivered which will take another 3-4 days.. But I was not convinced so I declined and asked to deliver the correct item and take back to old one. But till now I am waiting for their call.
Please suggest what to do ??

Regards
Prabhat

On 25 august 2009 i bought a packet of 500g Al-Fruit dates from
BIG BAZAAR <PANTALOON RETAIL <I> LTD>
Pacific Taj, Plot No.3E, Taj Nagri Scheme, Phase1, Fatehabad road AGRA-282001
having Item name:TARRAGON for Rs.80.At home i found out that the packet has got two packaging dates on it.One is 20 August 2009 and the other is 25 May 2009.i bought these dates for my wife who is a cancer patient and is on a restricted diet and is supposed to have fresh products.i cannot take the risk of giving these dates to my wife as i am not sure of the quality and i specially came to agra from mathura to buy it for her and at the age of 77 it is quite difficult for me to travel.Itried to contact the customer care cell number on the packet but there was no response.I hope to get due justice as soon as possible

I had bought a Gas Stove on 15th August which was on offer and I was told that they will deliver me by around 17th August. After they failed to deliver it on 17th, I called them up on 18th and I was told that it will be delivered on 18th. I waited the whole day but again they failed to deliver...it happened on 21st, 22nd and today 23rd again...but still I haven't received it. I suffered from their inability to deliver because, my gas stove wasn't working and we have been eating out since past one week because of this. I have a 1 year old, and he suffered from this the most, since I prefer to feed him only home cooked food. So, basically, I suffered both emotionally and financially.

I have purchased furniture from Big Bazaar Aurangabad. Initially they did the booking, took payment & sent material barring a TV Trolly saying that they do not have the stock. Why did they book the order then?
Next...they delayed the decision about replacement.
When they agreed to give something else, I paid Rs 750 as the additional cost of the item on 24.07.09. This time they told me it will be delivered within 2-3 days but till date no delivery was given.
I had also purchased a study chair which they have not assembled till date.

Regards,
Deepak

I read about big sale offering at big bazar in news paper for 5days.I went there and found that they r offering buy one get one free on TOPS PICKLE at the mrp printed Rs 130 on it.I took 2 Kg pickle at the price of Rs 130.00.
When i go to the local market next day i found the same TOPS PICKLE of 1 KG is selling in market at offering price of Rs70.And the mrp printed on it is Rs86.00.
So at big bazar they malfunction with mrp on the product and then offering discount on it with saying that only we can give u that kind of discount.That is totally what i say is like they r fooling us or u can say they r cheeting us .

Date:13th Aug

Today I visited the Thane Big Bazar with a gift voucher (Rs. 250 x 6). Did a shopping of Rs 2800 odd (bill no - MUM 001687), I presented the voucher for redemption. I was told it has expired.

The gift voucher has no validity date or expiry date.
As a customer I can't read bar codes.. I have a voucher that doesn't have a issue date and I want it to be redeemed.

On enquiry at the customer service desk the representative agreed to the mistake but he said he is unable to help or process the voucher, even though on the system is it is showing expired only in July. Voucher series [protected]/81/82/84 & so on

Its money which Big Bazaar has take without offering any goods, their system simply cannot hold advance payments taken for vouchers. A voucher is as good as currency (with infinate validity if not having date!)

Please respond

Best Regards
Rahul Pandey

I booked the TV Stand bearing part no '[protected]' - description - 'AV001WL/UN Ameri.Honey' on 26/07/2009 & they have promised me the delivary on 31/07/2009 & paid the full amount on the same day & got the Advance receipt also from them.

Till to-day I have not received the item & everyday I am contacting one person Mr Dhananjay (mobile no [protected]) he is informing me that, I am speaking to my godown & will call you in another 2 minutes. That 2 minutes never realized anytime. Last satarday (08/08/2009) I call'd to his mobile 4 to 5 times, then he call'd me back & informed me that, the referred item is not at all there in the stock & will provide the different item & will speak to godown colleagues & will inform me. Whenever I am calling from my mobile he is not taking the call & not delivaring the item.

I am herewith attaching the bill for the same.

Please suggest me what I need to do.

Hi
This is regarding ICICI Future Card held by My husband (Mr Mihir Shah)
We had recd some coupon booklet along with ICICI Credit card for various Future Group Outlets including a 3% discount coupon on food valid from May'09 to Oct'09 (attached herewith)
Likewise we went to Big bazaar Kandivali and made out first puchase in May sometime.

Second time i.e on 31st July'09 Friday i went to big bazaar at Mega Mall-oshiwara (the worst staff ever needs training badly)
And they insist me to submit the same coupon which has validity till Oct'09 on multiple purchases.

I had to make 10 different people understand thats its valid on multiple purchase and u need not tear it but none did understand simple english written on the coupon.
T hey wasted my 45 mins and on top of that they said we have given 10% discount instead but we'll have to take the coupon.Now what does this mean? I never asked for it.
Finally they wrote something like"one time redeemed" on the coupon and gave it back.

And how is it that the people at Kandivali Big bazaar no one asked for coupon and Here 10 people came to argue about the same thing.

It was really disapponting that such a big name and such an untrained staff who couldnt use the Till machines properly neither credit cards machines and also didnt understand the basic terms and conditions mentioned on their own coupon.
And on top of that even after writing to their customer service, havent got any response from them.

Hope MAnagement will take some effective measures and fix such problems faced by us Customers and save our time and energy.