Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Got a call from HR Zoya for big bazaar job vacancy and offered a store keeper post and for register told to pay 730rs as we paid and told us after this don't need to pay any amount but still they ask for account opening amount of 3499 which is not mention in the letter again we paid as they told us that this amount will be refund once the account got activate for which they agreed to send a NYC person but he didn't came so for cross verify we remind them about this as they were told us to pay another 3499amt for laptop security and for KYC and to handover the laptop they will send a person after 2days as we dispute it they Arrogantly spoke to us and not responding please help us as we forwarded the education and personal details and don't want to get misuse for the same

Hi,

I worked with Pantaloons in the year 2006 till 2008 in chennai Spencer plaza branch. On that time we have not been provided with any pay slip or PF acknowledgement for applying for PF.

Have tried applying several times but have not got through single time also. Now i want to either withdraw my pf or need to create a UAN to merge with my current PF. Pls find my details below.

NAME: SYED ABBAS N M
EMP ID: 22251
PF NO: MH/38491/23372
LOCATION : CHENNAI - SPENCER PLAZA - TAMILNADU

Sir/ madam, I had applied for premature closer of my future group fd on 28 aug 2020. I made several calls to customers care Mr Dilip and every time got assured that it will get cleared within 7 days. More than one month have gone but I didn't get any response. Please help and resolve at the earliest.

I purchased koryo washing machine by future retail gautam budh nagar. But under warranty service not providing by company. My complaint three month old. I contact customer care koryo company many times and mailed also but no response. My complaint no is[protected].

Hello

In lockdown period I am unable to use my gift card voucher and it's expired. Lockdown relaxation has announced on 7th September I went big Bazaar ( Vadapalani) they said gift card has expired and they said to requesting gift card validity extend through mail to [protected]@bigbazaar.com.

I have send mail on 12th September not getting any resolved mail till now. Daily I have called big Bazaar customer care executive they said you will get response within 48 hours but I didn't get any response from there and I have send more than 10 chasing mail also.

The reference no is BB[protected].

Tried the Customer care number[protected] and also [protected]for duplicate bill requirement against purchase of material from Hometown Siliguri but there is no response from your side.

The payment details that we made are as follows:-
A Bank of India cheque no. 62161 Dt. 20.08.2019 drawn in favour of Praxis Home Retail Ltd. of Rs. 3, 87, 000/-

Request you to mail the duplicate copy of the invoice.

Regarding Modular Kitchen from Hometown Amanora Pune

It's been around 1 Year of modular kitchen booking and still not completed. Very poor service from Hometown Amanora Pune. I will not recommend Hometown to anybody.

Modular Kitchen booking - First week of December, 2019.
Confirmed the design on - 11th dec, 2019.
Incomplete material delivered and work performed - ONLY two weekends of January 2020.

Today is 1st October 2020, still getting false promises, no delivery of pending materials and no work at all.

Issues:
1. Only 60% work has been completed that too after many follow ups over phone and shop visits.
2. Instead of Hettich, other company's materials were installed in some parts.
3. Design not as per confirmation. Totally different design built up for one of the units.
4. Very bad customer service, every time I called Hometown for further work enquiries and got false commitments always.
5. Everytime supervisor comes and takes measurements, I don't know why, when measurements are already confirmed on mail in December 2019. Doing timepass or what.

Please be professional and maintain your hometown reputation.

STOP GIVING EXCUSES OF COVID19 LOCKDOWN, WORK IS PENDING SINCE JANUARY 2020 THAT IS MUCH BEFORE LOCKDOWN.

Regards,
Shilpi Shrivastava

During the period of Covid 19, it was not possible to get the benefit and There is no such clause to expire the balance amount available in my Card.
It is my humble request to you to add the entire balance so that I have continue.
Kindly note your(big bazzar) reference number: BB[protected]
Complaint No.: BB[protected]

Unable to find out the balance amount available in my Card
Profit Club number is [protected]

I worked in big bazaar (Previous easy day) for 5 and half years, i joined 24/8/2011, and i left out 1/12/2016. After leaving i tried to get my experience letter many times, but whenever i met my hr (Named sharath) he didn't respond properly, he was busy all the time, so i couldn't manage to get my experience letter at that time, now the hr has been changed. So i request to u to please look into this matter and send my experience letter through email or post
Thanking you
Name: harish kumar
Emp i'd: 341153

On 28th May 2020, I purchased a footwear worth of Rs.899/- at Trissur big bazaar branch. Now it is not worth to wear because of quality. Two days back i went to same branch and ask for product replacement. Department manager asking me the bill for replacement.

Please let me help to get a duplicate bill

total purchasing amount Rs.1179.00
Date of purchasing :[protected]
time of purchasing : 15.58

Thanks

Disgusting services from Hometown.. I paid amount for my purchases and waited for more than a month after contacting customer care.. They assured and kept me waiting for 15 days... And then we are sorry.. We are cancelling ur order and payment will be refunded in 7-10 days. This is approach.

Tax invoice number: — [protected]
Bought 2 shirts of company "bare", in dec 2019, after wearing for 2-3 times maximum, the shirt got torn/ripped from multiple places.
The product quality was not good.
I request a quick replacement or a return for the same.
I have attached the images also for proof.

Store publicises in their advertisement and portal and invites customer to visit their outlet and when we reach there are hardly any items available. The store does not have sufficient stock and we have to come back without any purchases. Also they have taken ₹10, 000 & ₹5000 as profit club membership from hundreds of customers but fails to render services in return.

Dear sir/mam

I want to draw attention My self Samta existing customer of Reliance Retail Footwear. Actually I bought this pair from your Yamuna Nagar store. After little time this pair was destroyed from the bottom. I can't come to your showroom due to Pandemic COVID. During the lockdown, your showroom also closed.

Now when I visited to your showroom your staff denied exchanging my footwear while I have taken from Fresh stock. In between 3 months sole was broken from the bottom. If even after taking such an expensive item the complaint comes & your company will not solve it then the customer will be disappointed.

It is a genuine problem. I hope you can understand my problem. If you'll sort out my problem I'll be grateful to you.

A kindly humble request to you please allow me to exchange the product. I am also sharing images of broken sole & Invoice of the same footwear.

My pf number mh/212480/11741


I worked in big bazaar ameerpet. I want uan number.

My email id ; [protected]@gmail.com
[protected]

My online grocery order with local big bazaar store is not delivered 10 aug 2020 was the delivery date.

I tried to contact local store no one replied, on stores phone number.
Mailed couple of times to there customer care mail id again no resolution
Called big bazaar support again no use
No ones responding or resolving yhe matter

This is regarding my big bazaar profit club card [protected] for which refund request and all related documents have been submitted to big bazaar grand venice mall greater noida outlet on 5th july 2020 via hotlist id 79020

However inspite of the card being cancelled and refund due being acknowledged refund is being delayed by big bazaar without any explanation. Even the period of 20 working days has been surpassed.
Customer care acknowledges receipt of all documents however no refund is being credited to shared account details.
It appears big bazaar does not intend to refund money.

I placed an order and paid which showed failed in portal on 6th august. I got a confirmation only on 7 aug 2020, 16:31. I wanted to cancel before 24 hours, but couldn't reach customer care. I got info on product on 8th and about cancellation policy and immediately sent request to cancel the order on 11am on 8th august. The order is not shipped and delivery date is 25th august - still cs is refusing to cancel the order. I would like to bring your notice the harrasment we are going through after placing the order.
The order was paid by wallet payment and your website showed that payment as failed. But money got deducted from our account.
I had to send multiple mails to get the confirmation of the payment.
I tried calling customer care multiple times on 7th, 8th and 9th to reach to know the process of cancellation of the order as there was size issue with both the products and it can not be fit in our room.
The toll free number everytime put me behind 20 callers. Despite i waited for 25 to 30 minutes everytime, the call finally was not connected or of very bad quality. I have all call records to show how much wait time i had.
Finally i could connect once and was told to send mail for cancellation which i immediately did.
Now i received email from your team that order can not be cancelled after 24 hours.
If you have a stringent timeline like that, you must also ensure customer care is available on the phone number provided by you.
This is very bad example of customer service by hometown.
Being an old loyal customer, i never expected such a response.
I will not be able to accept the delivery of the order which i can not use.
The order not shipped yet and delivery date is quite later so technically it is possible to cancel, but your team is not cancelling it. This is despite the fact that the order had initial payment issue and repeated failure to reach customer care within 24 hours for cancellation.

Please cancel my order and arrange for the refund at the earliest.

Thanks!

I have placed order for gayle engineered wood shoe rack in wenge colour by hometown
Price :
₹ 6, 999, i;e on 30th july 2020 10:16pm and i did transaction from google pay, the amount debited from my account but order not placed.

Dear sir or mam i have seen a ad in newspaper of job recruitment naming big bazaar requires storekeeper i have called at provided no on that they said to send ur documents to them to verify and also told to give 800 rs for cloth expense i have given to them via paytm and gpay they r fraud which are taken the name of bigbazaar pvt ltd co to catch various victims to aquire huge money please do needful as soon as possibble it will be thankful to all further job seekers.