Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Hi - I bought few clothes for my daughter from Big Bazar Asansol - Galaxy mall on 22nd nov 20. One of the pants which I bought turned out to be little big for her so I went to exchange it today. Unfortunately I lost the bill, but the tag on the cloth was intact but still they refused to exchange the item without bill. I have membership with Big bazar since long and I provided my phone no to look into the details in the system. But still they refused to exchange the piece stating they can’t do without bill as per policy. Pls help resolving the issue.

Rgds
Anannya.
[protected]

I had been to Big Bazaar in City Centre Mall, Lawate Nagar, Nashik today (24th November 2020) Since I have known about this issue already I raised a concern at the customer care about the additional charges being raised for carry bags. While the carry bag had their branding over it. I also did show the manager the list of complains for the past years. He denied accepting anything and straightaway said that return the bag and I will refund you the money. This was rude enough to not fight over this issue. I had to pay as I didn’t get any extra bag along. But this is clear harassment of charges of 20rs additional to the shopping that we do.

BB Team,

This is my request 4th ref. no. BB[protected]  dated 08/08/2020 12:08 for getting refund of remaining balance from my Profit Club card as per your policy and its been 10-11 months now and I still not received this refund.

You reply as request has been actioned while No action is taken.

I shopped for more than 15 items and was charged 7077.60 which with coupon got discounted to 6077.60.However the receptionist lady had included a credit note of 849.70 but took the same cash amount of 6077.60 which otherwise would have been 5228.I have been charged for about 850 rupees extra. I want my refund back

HI sir,

I am Amar Kumar. My emp id-173689 worked out in Big Bazaar,
Pf no- MH/212480/22082 .I Requested to Give UAN of my pf account so that withdraw my Pf .

Thanks & Regards

Amar Kumar.
mob.-[protected]
email- [protected]@gmail.com

Fashion Big Bazar which is situated inside Thrissur Shoba Mall, Kerala, has charged me 12 inr for a carry bag which is heavily advertised by them. It has been advised by the consumer court that charge should be made only if the carry bag contains no advertisements.

Thanks and Regards

I visited the BB store at City Junction Mall, Near ISBT, Dehradun on 1st Nov'2020. I purchased Lemon Squeezer Big from that store costing to Rs.195. The tag was almost torn. on reaching home, when the tag was opened, the purchased item was not working properly. The very next day, I emailed the complaint at [protected]@bigbazar address along with the cash memo and in response to my mail, I got a reply that someone from BB will contact me within 24 hrs. I am regret to say that till date, I have emailed 3-4 times to BB but all the time I am getting the auto generated mail. I request you to kindly instruct the concerned authorities to contact me to resolve the issue and refund the amount of Rs.195 to my account.

Respected Concern,
I had a profit club membership with over Rs.1600 balance. I couldn't use the card for a few months due to covid lockdown, and when i went to use it they said my card expired, and i lost all money.
There is no expiry date printed on the profit club card, neither they sent me any notification sms or email.
They keep sending useless offer notifications, but didn't send any notification saying my card is due for expiry.
I feel They deliberately did so that people lose money to them.
I want my money back.
My profit club is registered with mobile no. [protected].
Profit club Card no. [protected].
Thanks & Regards,
Jaspal

I bought one shirt from fbb through online payment did payment using phonepee unfortunately due to some internet issue order was not placed but got deducted twice...

Regarding the issues I have raised complaint with their customer care team..with ref.no.BB[protected] dated  12/10/2020 18:43...still I have got any resolution so far

I had a profit club membership with over Rs.1200 balance. I couldn't use the caed for a few months due to covid lockdown, and when i went to use it they said my card expired, and i lost all money.
There is no expiry date printed on the profit club card, neither they sent me any notification sms or email.
They keep sending useless offer notifications, but didn't send any notification saying my card is due for expiry.
I feel They deliberately did so that people lose money to them.
I want my money back.
My profit club is registered with mobile no.[protected].
Profit club Card no.[protected]

I paid for my order at Fashion Big Bazar in Nagpur with YONO SBI app amouting for Rs.977 but the executive at the counter said the payment was not processed but the amount for the order was debited from my account.

The attachment is the screenshot of the transaction.

Hi FuturePay group,

This is really pathetic and unpleasant experience I had with one of your customer care executive - Hardik daf & Jayesh rajput (Not sure if he lied).

My big bazar profit club member ship card[protected] amount[protected] approx expired without giving any prior notification to customer.
I don't have any communication related to expiration.

Where is my money, I need it back on my card.

07 oct 20 I call your customer Care No[protected]

Issue – lot of emails, Twitter but still no reply- But Complaints Closed – How It Possible –

1) From my town you out let 50 Kms – there is no any railway / Bus / or any other transport facility to go to outlet.
2) You have not credited my Future Pay Cash Back – which is expired in Lock down period – Your Outlet also closed .
3) Even last week in your outlet no any products / material – Colgate / Maggie, Tomato sauce, Tea Powder Society / Red /, Ghee – How use my Profit Club Card in last 7 month
4) My Big bazaar voucher from HDFC Credit card – expired due to Cloth outlet not working – from June to as on date no extension
5) Profit Club card have balance but not able to use – from my Number [protected], [protected],[protected],[protected] – is it expired ?
6) My Sodexho Card from [protected] Rs 30, 000/- Not able to use for Grocery.

Pls reply at the earliest, else I has to put the call recording to media – showing Big Bazar only Brand

Plz call

I have created a FD in future retail (Big Bazar) last year now I have sent mail to break it and deposit anoint in my account via mail and call many time but didn't get my money now even customer care also is not responding.
My contact number is [protected]

So I purchased a big bottle of lo real extraordinary clay shampoo, which I've been using for the past 1 year or more, but this bottle of shampoo was different than previous bottles and as i started using it i noticed neither did it have the color of the original shampoo nor did it smell nice. It smells like a handwash and at the same time i noticed so much hairfall. I decided to get the same shampoo from somewhere else and voila it had the original smell and color and a nice effect on my hair. So obviously the big bazaar is selling fake shampoo in the original bottles. I tried complaining to the authorities here but in vain

Future Retail Ltd. opened the retail stores in the name of Easyday through India and Hisar Haryana also where two stores are operating. The company floated a scheme in which the consumers were made members of Easyday Club in bulk throughout India. The membership for this club was Rs 1000/- which was valid for one year. The company received the membership amount well in advance fro thr customers. Under this scheme the customer members were given a discount of 10 % on all the items purchased except wheat flour, rice, cooking oils and sugar. I also became member of this scheme. All the members including me were getting the prescribed discount.
But now all the members(since I am representing all the members) are feeling cheated as both the stores in my city are almost empty. Whenever the customers are vising the store, we have to return back either empty handed or with a purchase of no choice as we have no choice due to empty store. Even after unlock period of corona, we thought that the supply of essential items will be resumed after some time but to our dismay, the supply is nor resumed and stores are almost empty. Since the validity of the Easyday Club membership was for one year. Now that period is going to be finished without purchasing any thing or very few things. So it is demanded that either our money(Rs 1000/-) should be refunded to the members or this period of about 5 months be extended so as the validity of the card may also be extended for this non availability period. The consumers feel cheated as inspite of many verbal reminders at the outlet, the supply is not resumed. If it is counted, throughout India, the company collected crores of ruppes in advance. Now the company feels that let one year be passed, then the cards will be disfunct and the money will be saved without providing any purchase facility out of this one year contract. The customers are very disappointed and they are planning to give it in press. They are also planning to go to the court of law for justice as it is not the talk of Rs 1000/- but of the commitment by the company. So it may pl be decided at your part that what could be the future course of action for this. Either refund of Rs 1000/- to all members or extend the validity of cards
Attached with this is the photos of empty stacks without material and also photo of my membership card

Koryo has the worst customer services experience. my washing machine stopped taking water 2 months back, i registered a complained with then and they assured that it will be repaired in next 2-3 days.
it has been 2 months now, i am constantly trying to contact koryo through mail and call but till now no one has bothered to repair it.

i am planning to sell my washing machine in scrap and get a new one either LG or samsung.

koryo has shown that never ever trust big bazar on electrical appliances.

Hello Team,

I have ordered clothes from brandfactoryonline.com on October 1st, 2020. But it is 12th October, 2020 til now order has not been delivered. I tried customer care number[protected] but no one is responding on this and tried another number[protected] these people told to try the previous number, I dont know answers the issues for the online customers in brandfactory its been 12 days my order has not been delivered. Please help me on this because I need this order immediately as festival Dussehra was arriving. Please find below details and attached screenshots for your reference.

Order Number: 501857
Total Amount Paid: RS 8, 026
Payment Mode: Online
Delivery Partner: Delhivery
Tracking ID:[protected]
Name: Sai Raj Sampath
Contact Number: [protected]
Email Id: [protected]@gmail.com
Delivery Address: 2nd floor, Sidhi Vinayaka Nilayam, Plot No: 262, Road no 10/A, Sai Anurag Colony, Opp lane to volvo buse service center, Ameenpur, Miyapur, 500090

Regards,
Sai Raj Sampath
[protected]

Our card not activated and we had already send mail customer care but no response

So please activated my cards
Our email I'd. [protected]@gmail.com
Mo. No. [protected]