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Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

bigbazaardirect.com

2.5

Updated: May 15, 2024

Complaints 3868

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1795

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2073

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Big Bazaar / FutureBazaar / Future Retail / HomeTown reviews & complaints page 55

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Address: Big Bazaar, Logix Mall Store, Noida

Website: www.bigbazaar.com

I ordered few groceries on big bazaar webpage, paid for it as well as delivery charges. The delivery boy arrived on time. He was carrying my groceries as well as of few other customers i'm reusable cloth bags. The delivering man was not wearing masks or gloves. The cloth bags were dirty from inside, may be they were not washed for sometime. When i objected to such contact delivery i met with a rude response with big bazaar logix mall noida supervisor who insisted upon me to take delivery and was rude. May be he didn't expected to be criticized about such filthy delivery attempt. Big bazaar holds it's customers to ransom as they keep your money in their future pay wallet and you have to spend there only. It's unlike grofers or amazon where you get the money back. Order no.[protected]. Pic of delivery guy who tried to put on dangling mask but couldn't wear gloves or remove bags when clicked

+1 photos

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Address: hometown.in website

Need invoice for my recent purchase.
I have written emails to [protected]@hometown.in and have called at:[protected]
Multiple times.
But still they haven't send me my invoice detail for the purchase

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Address: Big bazar aura mall bhopal

Maine big bazar se golden harvest basmati rice liya tha..
Jiske andar mara hua chuha mouse nikla hai..
Ye customer ke saath dhoka hai..
Complaint karne ke baad bhi koi sunvai nahi hai..

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Hi,

I have claim pf on october 2019, and it got approved and claimed as per portal it has been claimed to wrong account number, instead of [protected], they have processed to [protected] missed 1 at the beginning. Hence i request you to look into this and update the same and claim the amount to correct account.

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Yesterday i visited bb aura mall, bhopal for purchase of grocery and other stuff... Since big bazaar is one stop solution of all needs and in this chaos of corona everyone want to visit to the safe place.. But during my visit i was shocked to see that there is no dairy n frozen food available... If for that i have to go some other place... Why would i come to big bazaar then.. I am quite disappointed with this approach of store... One they opened after long n then with these anamoloies... These small things which should be taken care are actually a name spoiler for such prestigious brand...

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Address: Home Town, Punjagutta Branch, Hyderabad

Website: hometown_in

Hi,

I had purchased a double cot and mattress with home town, punjagutta showroom, in hyderabad on the 1st of feb'20 and was promised that the products will be delivered by the 15th of feb'20.

Till date the product has not been delivered...

Multiple mails to the customer care are sent but no response from them till date.

Had called the branch show room contact no, and mr. Dayakar, head of the show room attended and confirmed to revert, but failed to get a revert from him too...

I strongly believe that the show room has cheated me and all efforts have yielded no results.

Request to please look into this matter and help.

Thank you.

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I was purchased a koryo mixture grinder at big bazaar kharavel nagar bhubaneswar on dated 09/12/2019. The model no kmxmg21 (Mhkmxmg23a17h180551). Unfortunately missed the invoice/ bill. Please issue me a duplicate bill through mail id.

Manorama das
Mobile no.[protected]
Mail id - [protected]@gmail.com

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Address: Ujjain

As i have booked some essential things in Ujjain bigbazar from future pay app on Friday (15/05/2020)
They gave me confirmation to deliver on Sunday (17/05/2020)
Now they are displaying that store stopped for while and i m not able to check my order

How can i get my money back which i paid advanced for that items

+2 photos

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Address: Big bazaar Worli

I have ordered some of essential things on big bazaar onilne at atria mall order no[protected]. I have paid it full payment online. But on the day of delivery i got message my order was cancelled and your payment was refunded. When i have checked with my bank account the payment was not received. I have called the customer service and they said your payment was refunded check with your bank. Very much frustrated 😡 with this fraud company.

May 19, 2020

Complaint marked as Resolved

Today I have got a message of payment. My money was refunded to my account. Thanks to consumer complaints to respond and resolved my issue

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

May 19, 2020

Updated by tussi Re : sir / madam

I was waiting for the reply from future bazaar but till now no one is replied me. At the time of lockdown I was just begging for my money is very frostreting . Please look into the matter

View replies

T

tussi

May 19, 2020

Re : sir / madam

I was waiting for the reply from future bazaar but till now no one is replied me. At the time of lockdown I was just begging for my money is very frosreting . Please look into the matter

Yours faithfully
Tushar keni

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Address: Big Bazaar Agra Sanjay place

Hi sir,
Mene bigg bazaar se 28 April 2020 ko order kia thai, aur unki taraf se hi 30april ko mera order cancelled ho gaya .. lekin ab 13May ho gaya hai lekin mera amount refund nhi hua hain abhi tk jbki unki policy sirf one week ki hain ..

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Address: worli

I placed an order on big bazaar but i realised that i did not want those items so i cancelled that order but they never gave me refund of my money that was 3400rs sucha cheaters

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Address: Sanjay place, agra

Refund not made for online shopping cancellation
I did not get my refund for order no.[protected]

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Address: Varanasi, U.P.

I placed order on sunday 3 may which was suppose to deliver on 4 may which was not not delivered yet.

I called customer support more than 50 times but no one is helping me. All of them are just repeating same line that they are making this as high prioritu case & our will get delivered soon. This is worth service as in this time of lockdown we are totally helpless. Please help us out.

+4 photos

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Order id[protected]

The order was placed on april 28, 2020 however its been 7days and i have not received my order yet.

On may 04, 2020 i have received a text message at 1.24 pm that my order has been delivered. I have not received any order, nither did any delivery person contacted me, payment was made in advance

I have tried calling customer care number couple of times however everytime they would inform that the order will be delivered in 24hrs however the promise is not fulfilled by them.

When raise query on an email without contacting me then send an email that issue has been resolved.

I have not received any refund nor did i received my order.

Big bazaar is fooling there customer collecting money and not delivering the order.

+2 photos

May 6, 2020

Complaint marked as Resolved

After escalating the matters to higher authorities and posting the matter on Facebook I was finally able to receive my order on May 06, 2020

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Order id[protected]

The order was placed on april 28, 2020 however its been a week and i have not received my order yet.

On may 04, 2020 i have received a text message at 1.24 pm that my order has been delivered. I have not received any call from delivery person nor did we receive any deliver and the payment was already made in advance.

I have tried calling your customer care number couple of times the executive there just keeps informing that there is a technical problem and the order will be delivered in 24 hrs however it does not happen.

When i send an email to the care team without resolving the issue they send an email that the complaint has been resolved without even contacting me.

I am yet receive the order or redund for the order

May 6, 2020

Complaint marked as Resolved

After escalating the matters to higher authorities and posting the matter on Facebook I was finally able to receive my order on May 06, 2020

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Address: Thakur Mall - Dahisar

I made an order on 1st may for grocery with big bazaar (Thakur mall - dahisar). The order is updated today at 8:30 pm as delivered. But in reality i did not receive it at all. Moreover no call was made to me throughout the day by delivery person. This is highly unprofessional and was not expecting from brand like big bazaar. I expect refund of my money asap.in this crisis, if you can't help people, i will request atleast don't cheat them.

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I have ordered my goods on 1st May and BB said that my order will be delivered on 3rd May between 2 to 4 PM but at 3 PM I received a mail that my order is delivered. but I have not received any order I also complaint on customer care but still iss not resolved neither store manager is coordinating with me on this.

Order ID[protected]

Complaint Reference number- BB[protected]

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I placed and order on 29th april for a delivery on 1st may. I was charged 75rs for home delivery but everyday i am getting messages that there are issues so delivery will be late.
The order details-
Namaste, thanks for shopping at your big bazaar vashi-raguleela mal club! Your order# #[protected] of 23 items, estimated value 2317.00 is being processed

There is no eta. I want my money to be refunded to my source account. The amount is 2317 to my bank account not in future pay account. These guys have pathetic customer service and no contact if the store.

This is just weird.

+2 photos

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What nonsense is all this? Almost half the order value is cancelled and credit memo for 840/- is showing against an order of rs.2084 - when i placed the order nothing was notified that products were not available. I have ordered 5 times from big basket and while placing the order it notifies us which products are not available and then only if i am agreeable i proceed for payment for the available goods only. My excess money is never paid anytime. I do not even have to pay delivery charges. They are cheating by cancelling a part order later and crediting to the future pay wallet instead of the original source which shows they are forcing customers to shop through big bazaar and even after telling them that i shall complain about their incorrect policy to the consumer forum they are least bothered.

+2 photos

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May 02, 2020

Updated by Kannuu Had called the helpline and was told that half the delivery charges would be refunded but already 4-5 days have lapsed but nothing credited to my wallet.E mail responses state that the matter has been resolved whereas there was no development at all.Further shopping value was ofRs.2009 +Rs.75 for delivery charges but only Rs.1169 worth of products were delivered with overcharge of Rs.40 for kitchen bamboo set of 3 and delivery charge of Rs.75.There is a total overcharge of Rs.40+38=78 by the Lake Mall store .Calling up helpline doesn’t help at all.Nobody talks

May 02, 2020

Updated by Kannuu Why are you people cheating?You delivered products worth only Rs.1169 and charged Rs.75 for delivery against my order value of 2009 plus delivery charge of Rs.75.I was told that 50% of deliverh charge would be refunded to my FP wallet but nothing has been done till date.Trying to call helpline the phone is connected but nobody talks and the sound becomes null.Please stop all nuisances and refund my unnecessary charges.Even on 23-4-20 when i placed the order the bamboo kitchen set of 3 pieces was showing at an offer price of Rs.129 whereas i have been charged Rs.169 (an excess charge of Rs.40)
I had requested for full cancellation and refund but the order was delivered only partly on 27-4-20 instead of 24-4-20.
Please stop your unfair practices and cheating customers for your benefit.
Given feedback through the app around 10-12 times but no action taken at all

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Address: 5&6, Chord Rd, near Iskon Temple, Yeshwanthpur Industrial Suburb, Ward 14, Bengaluru, Karnataka 560086

Hello my name is abhishek i have purchased a wheat in big bazaar rajajinagar that brand which is owned by future groups their own brand mother earth organics 5 kg atta and the items which they have kept in store is which is expired on 13 th march 2020

I have purchased a wheat on april 1st 2020.

When i am using this i was shocked see that they have given me expired atta.

This is worst i have purchased 4 packs and i was about to throw
I complained to big bazaar 2 times till today no reply

I need complete solution for this from your side.
Please help me.
My email i'd is [protected]@gmail.com
My contact number is
[protected]
[protected]

+3 photos

May 4, 2020

Complaint marked as Resolved

My complaint has resolved thanks for your help

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

May 04, 2020

Updated by Abhisheek Thanks for ur help
My complaint has solved

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