Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Today on 04 dec2019, i have visited big bazar t nagar pondybazar. They have charged 110 for orysa rice bran oil 1l while the mrp is printed on the pack is 99.00
My invoice no-[protected].
I have tried to contact with big bazar team but they are not responding.
I am wondering how one can charged more than the printed mrp.
Looking forward to get the better solution so that they can't charged others in such a manner.

Dear all

Today i have visited one of your outlet balaji agora mall ahmedabad i have purchased a facewash with my other stuff but when i returned home and check the bag facewash was not there they havent packed it.

Kindly resolve my issue this is second time with this outlet last month toothpaste was missing.

If it is going to everytime issue tell me i will not visit your location next time onwards.

[protected] contact me on this

Sir
I was forged by your agent for selling the future pay card @muzaffarpur, bihar by saying that i can purchase amount of12000 by investment of 10000 once, i did that but when i purchased i got to know it's monthly 1000 deduction.
I was so angry with your agent then he said cancel the card and get the refund.
As nobody carries their cheque book with him and for cancellation of card they need cancelled cheque so i went on 1 nov due the diwali i couldn't go early.
They forced me to use that 1000 balance before cancellation i did that then he got my card and cancelled cheque but didn't give me any receipt.
Today it's 2 december but i have not received my 8000 rs till now tell me what should i do.
My mobile no is [protected] by which the card was made.
Kindly do this urgently otherwise you will face the consequences.

I became a member of easy day club in bhiwandi which got closed
I want refund of my membership fees which i paid while trusting you
Membership card no_ [protected]

I didn't got any. Msg or call from your side
Informing your closure
Just like how you took our trust and made us invest in you in a same way refund my money back
Big bazaar is a very truthwothy company
I don't expect such misbehaving attitude of your towards your customer

I had almost 6-7 items some big ones like a 5kg aata packet etc. I had to pay using futurepay which i was told by my mom that she had a kind of 1000rs in the future pay and i can buy some stuff on the start of month. Though i am a sufficiently good amount of tech and internet user i don't knew the process of futurepay because i never needed it to know. Whenever i bought anything using that i was told by my mom that she will sent me the otp because her no. Was registered. Same happens on this day (1dec2019). I went to the billingcounter and as that person was scanning the codes on the products after that he asked the registered no.in futurepay.. On the one hand i had my mum ready to tell the otp because i had warned her to tell me immediately and on the other hand there was the person looking irritatedely to me i don't know why.. Two times the otp failed due to somr chaos of his annoyance shown on me and my mums cracking voice.. I was also irritated at this momemt. This guy on the billing counter started explaining in a sarcastic way to me like bring ur phone next time and u should login u have two android phones.. He was saying that there are more customers in the queue.. But what if the delay happens from the billing counter sides? I was talking very calmly but he started yelling.. I relied on the otp because that only i knew about this futurepay thing. And he said he was worried about customers but when the next person put down his products on the counter he was still arguing with me. I was like hardly 7-8 mins there and he got so annoyed. But these kind of people will ruin the business due to their not so friendly behavior. I need an action against these kind of people.

I had taken a member ship of easy day with 1000 rs. Account balance at wakad pune store in october 2019, around 1 week time we got a message from easy day that the store has been closed & we can use the balance amount in any future retail store like big bazaar or brand factory till 31st december 2019, later on 28th november i got the message tha balance of 1180 is available in your wallet & can be utilised till 30th november at any future group store, though i got only two days i went to big bazaar on 30th of november where they told tha all easy day stores in pune are closed but we haven't received any confirmation on accepting wallet amount of easy day account so they asked me to check with customer care but that was of no use as customer care was busy for more than 15-20 min. & then i disconnected call & left big bazaar, today on 1st december 2019 i have only 200 rs.in my easy day wallet. This is clearly a cheating case from easy day.

Bought bed in the last month of october which was assembled on 3rd november but few parts were found damaged and not fit for use. Thus the assembly was considered unsatisfactory and i put my comments on the assembly log book. Your person took pictures of the same. I was informed that damaged parts will be replaced. I have been following with no response including visiting your store. I would like to return the bed and i want refund failing which planning to go to the consumer court.

I made a payment of rs. 903 through upi transaction no[protected] at big bazar, sentrum mall, asansol on 15.09.2019 at 11.55 am. But i was told that transaction was timed out and my deducted amount will be refunded automatically within 2 hours. Till date i have not received back my payment. I have approached concerned peoples at the said mall. Only thing they did is that they sent a mail to their head office at mumbai. But since then there is no update.

Pathetic customer service cashier having to much attitude like I m working under him, memo no 0007328, Tr : 22673, St : 4819 date 24/11/19 time 18:59 CH 447374, kumar sonawane, kothrud pune .he didn't asked before for paper bag I paid the bill by card later I asked for bag he said for Rs 10, I have rs 200 cash don't have change so he asked me get change from some where, why should I bring than told me take your product and leave how should I can take all product in hand asked him to arrange change he told I don't have change and arguing me you are running not a shop its shopping mart I think after so much arguing I asked for manager he told me to go down you think I should go to your store manager and tel him is this customer service big bazaar gives where everything should done by customer closed the store if you not care for your customer than one staff apolize for his mistake by giving me change but still that cashier have same attitude didn't pack my product and asking me to leave I went to down to meet operation manager Mr abhijeet he appolize me but when I leaving I feel why should I come to these place where these type of people are working like big organization even I asked for his name he told its written on bill but didn't tell name thanks big bazaar great experience with you guys never visit these place again and recment to others .suggest you to train them how to deal with customer.

The eggs from ovo farm. I bought it from bigbazar. The egg packed dare is 5th november. And it written on box that expiry in 25 days. But today when i broke tge eggs its all jammed..in bad condition. Please check for the things. We are buying to eat. 6 eggs 75 rupees.. Its very expensive. You people are looting us your customer service is very bad.

Sir,
I am Manish Kumar sah from gurugram visit in your big bazaar on 20 Nov 19 and buy two food boxes. When I came home i saw one box is damage. Next day Again I visit at big bazaar but item not changed by your staff. Your staff is saying that item not to be changed.
I fully believe on big bazaar but this type of behavior i am not satisfied.

Please solve my problem

I purchased a Artois Solid Wood Six Seater Dining Set in Antique Cherry Colour by HomeTown Great India place Mall Noida . Tax Invoice No 94076553 Dining table no[protected]. Dinning table goes bend in middle. Looks bed. Quality is very poor. It is not of solid woods.
I contacted company several times, response was it is out of warranty.Actually one year passed. Actually this problem came after one year. I feel cheated.
I suggest people, If possible avoid this product.

I purchased 11k worth clothes from fbb hyderabad ameerpet. I must say that i was very happy to see the collection you have and i was really impressed. However, i am unhappy with the staff for your poor customer service who was least bothered to answer my query and has dismissed my request and asked the next customer to serve. I reminded him that i was talking to him and he ignored me again wow!!. I was charged 20rs for the carry bag and it has a logo of bb why should i pay 20rs when you are promoting your brand on it.
When i returned home i have noticed that the security tag was not removed. I live 14km away from the store and i can’t afford to go that long just to get the tag removed. What kind of service are you giving to the customers?

I am ishuita from lucknow this is to inform u that i have been a regular customer of big bazar and such kind of pathetic and helpless attitude of your staff in customer service desk named Mr. pankaj at big bazar bhootnath centre he just continued to shout at me for again going down from the 3rd floor to ground floor inspite i was having a problem in my legs and was arguing like an ### if my issue is not resolved i will surely go to higher authority i want strict actions to be taken

It is really appreciable, the quality that you guys at big bazaar maintain. Yet at the same time i find it really unsettling and upsetting that you guys cost 20 bucks for the cloth carry bags.

Just like in other countries i think you should also give the carry bags for free. The reason being by doing so a large number of people who visit your stores across the country, daily, would take those home and would in turn contribute to the environment at a much larger scale. I just wanted you to be the first one here to do so and believe me it is indeed a big and daring decision to for once keep ones profits aside and think and work for a better and greener future.

15/11/2019
Big bazaar,
Udupi,
Karnataka.

I bought 1.75kg of 'rice idli loose', the printed price on the product is rs.63, but in bill they printed rs.171. Such a huge difference cannot be a mistake... This happened to me 2nd time... Once there was difference of rs 12, and now the difference is rs.108. This is a huge difference. When i inquired about this with my friends, even they have faced the same problem.
I request a refund and a strict action against such activities. I am big bazaar's regular costumer since a long time.

4th time unlucky
1st visit to pondy bazar chennai outlet less billing counters so had to make noise and get a counter opened and then fight for change
2nd 3 rd visits less billing counters so had to leave the trolley and buy else where
Today same story
Between 4.30 pm and 5pm visited pondy bazar outlet bought 2 soaps beetroot sugar and waited endlessly at cash counter as only 2 billing counters were open
All had 3 customers i was the 4th
Due to your various cash back and priority card schemes lot of time was being taken.
The lines began to swell.
No extra counter was opened.
I asked one o[censored] r staff standing near the juice counter he cooly said he doesn't work there and joking with sales girls how he fooled me
Ditto u r customer help desk
Since i asked in english why more counters r not opened for billing
He joked with his companion in tamil that if people want to buy
They should learn to stand in line.
Needless to say i didn't purchase anything.
Walked down to more and got my things unless than 10 minutes
I fervently hope that your pondy bazar loses maximum customers.
Your staff should know that customer is the most important cog in the retail chain.
I have visited the shop at 10.45 first time
2.10 second time 3.30 the third time and 4.45 pm today.
Always only 2 billing counters r open
I assure you there is not going to be a fourth time.

Your staff did not not removed.. Security tags on my kids r shirts..2 pieces.. I am not able to came to your store again. So arrange. Your store managers and staffs behaviour is very bad. Poor services. Requested many times to sort my issue of removing tags from clothes lying at my home. No response. A bad experience. I missed attendind a function because of it and had a great harrasement.

Hi,
I ordered shirt from brandfactory in the month of august 2019 and the item is not delivered until now. I called more than 15 times to customer care and 15+ times contacted though email. Every time in phone they promise to solve the issue by friday and it is not. There is no reply to most of emails sent and for few emails the response is templated saying "we forwarded request to concerned depart, it will be resolved soon".
On october 13th the item state changed to "cancelled", but refund is not given until now. There is absolutely no use calling customer care, i contacted with senior executives and supervisors as well, they also giving some time and dated but there is no resolution untill now.

Bigg bazar people on many products tell futurepay cashback but in actualy most of them wont be eligible for any offer..
Sales Manager named Prakash ([protected]) in bigg bazar mandya branch had put dipavali cashback offer.
While purchasing they showed many offers
After purchasing when we went to ask about cashback he says offer wasn't when we purchased.. this has happened with couple of people purchased on 16/10/2019 in mandya bigg bazar.
Such fraud manager to be taken care by bigg bazar heads. Legal action to be taken on them for misguiding customers for the sake of their sales target