Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I have purchased my monthly household items from big bazaar, bhayander west on 23/10/19 but till today i didn't receive the items.
When i called mr. Amit who was previously in bhayander branch he assured me that by sunday morning i will receive the same. When on sunday i called him back he told he is being transferred and other guy is looking after it. And that fellow is also saying it can't happen today. Tomorrow we will see once you remind. Is this kind of services i must expect

Ch 385509 till no 20 memo no 0084890
Tr 85138 st 2908 26/10/19 16.34
Wrt above purchased 2 shirts, billed & returned home where found safety tag unremoved. It made me to revisit bigbazzar seawoods to resolve issue.
# safety alarm didn't not rang at door yesterday.
# revisit costed me time labour incinvinience & transport 200 inr. Today.
Hope apology n reimbusement followed to keep faith in your system.

Sir/madam,

Yesterday 26/10/2019 my wife purchased a designed white shirt from big bazar pondicherry inside providence mall. The shirt size is 39 so it didn't fit well for me so went today 27/10/2019 for exchange with size 40 but the customer service desk rejected us by saying white shirt will not be exchanged but no where in the exchange policy it was mentioned. After talking with customer service desk lady she called the sales dept person and he came and told that since the price tag is cut they can't take shirt for exchange. But these rules are not there in the exchange policy. Either you update the policy in the policy list or please do help me to exchange my shirt. Tax invoice no [protected].

Regards
-sharanjith p
Contact no [protected]

On 24/10/2019 i made few purchases from big bazaar and when i asked for a bag they charged me 19 rupees for that which is too much. When i asked them for a free bag which i have been provided earlier the representative said sorry mam this is what the company is providing now a days. Since it is festival time the company is looting people very bad. Please take this issue into consideration and refund me my money.

Dear divya mam,
I am entitled to get rs100 cash back in both my numbers based on your 21st 22nd september 2019 midnight sale offer for new future pay customer on rs1000 or more of food and groceries shopping.
I was supposed to get it by 15th october 2019 but i have still not got any cash back nor any reply from your team.

This is extremely annoying and frustrating. Please check the below 2 complains and release my cash back asap.

Enclosed find copy of sms which said the same along with two bill copies purchased on offer date.

Fp[protected]
Fp[protected]
16th october 11am complain is still not resolved.
I am entitled to get rs 100 cash back in each number.
Escalate it urgently

Quite disappointed

Dear all.

We purchased items as pr employee guide me sir you purchase above 20000 after we provide 3 silver coins but when we finished my shopping
My bill amount is 29000 something.

Cashier bymistek not include silver coin
His contact senior manager but not any help.
45 minutes i waiting but no any help from senior tem mangment..

We come my home...

Really it's not good

Dear sir,

This is to bring to your notice that i "kumar gunjan anand" own two profit club card, and usually do shopping using the same. I have been a customer of big bazaar since at least ten years and had never any complains regarding services and any products ever. But this time i have to write as i found myself cheated by one of the policy of yours.

I did shopping while some cash-back scheme as going in the month of september 2019 and for the same the cash-back was to be done after to days. Out of curiousity i used to check on and off but i never get to see the wallet is reflecting any sum.in the mid of october when i went for shopping againg i used my wallet and still it was not reflecting in my wallet. I raised the concerns to the customer care and they said it will get updated in 24 hrs from now. And after that day i forgot to enquire about the case.

The day before yesterday an sms prompted in my phone stating that my cashback have expired. Don't you think its a case of real trap. I want to raise few concerns

1. Cashbback is my money as a member of profit club it should expire once after the card (Profit club) gets expired.
2. If wallet in not showing any credit then how come customer gets the responsibility to bear the loss...
3. There should be proper notification regarding the cash-back in the wallet.
4. Last but not least the scheme should be proper explained to a customer.

I have attached photos which is clearly showing that after the date of cashback as per app screen shot i have visited multiple times to your store and made payment through the future pay wallet as well as profit club card.. Which clearly proves that no cashback was showing in the wallet...

I hope being a big brand this kind of cheat should not be repeated and customer should get their rights without any question.

Regards

Kr gunjan anand
Mob [protected]

Hi Hometown team,

Yesterday I ordered a 3 seater sofa from Hometown shop in the Big bazaar. I need to cancel the order before it is too late. Because got a transfer order to US where I need to report next week.

Anyway I am selling all the furniture so this sofa would be useless for me.

Somebody from hometown please call me. Please share the process of cancelling the order.

Thanks & Regards,
Guru Prasad

My order id-[protected], i had done the shopping of rs-5095 on 21/10/2019 from bib bazaar shopprix mall meerut.
During billing i had asked the billing boy to give cloth bag with my items so that i can carry easily but he asked the charge of rs-18, but last time no charges had been included of cloth, i told him its a free then he asked me had u ever purchased big bazzar item from any where else then i answered him why u asking this to me, he told me i am asking from where u get the free bag.
Please reply me asap why this is happening.

Bought a sweet pack, which was of buy one get one, but charged for both. We asked about the offer to the staff before billing in counter itself. The offer was for lal sweets, and they they will charge for the high priced sweet pack. On asking about this to customer care not responded properly. Instead he was blaming us. That was not on our side. It was the responsibility of the staff who was working there. If they don't know regarding the products, offers, why they are working there. So many people have been cheated by this.

If you receive this complain then let me know i will explain issue with bill proof. How manager at hinjwadi store is cheating and about his behavior. Even he doesn't know about process of big bazaar seems he is illiterate because he doesn't know maths calculation even after explanation.
And he is not even ready to exchange gehu flour. I can show the proof if i get response from this complain.

Today, when i purchased stuff from big bazaar, the sales guy charged inr 10 for the carry which has the branding of big bazaar and fbb. I asked their sales executive akshay kumar that as per the government norms, you cannot charge for the carry bags which has brand promotion. He said you can speak to my boss kishore biyani and even you can file complain but government will not interfere in this matter.
Does government is really helpless in this matter??... If so, probably they should remove this norms if they have no authorization over such so called brands.

Incident happened at: big bazaar - hinjewadi phase 1, pune - 411057
Sales executive: akshay kumar
Owner: kishore biyani

I bought this item at jayanagar, bangalore outlet of big bazaar vide invoice no. Ka[protected] on 15.03.2019. Contacted toll free no.[protected] for installation demo. Told to contact new no.[protected]- not functional for several days. Finally when i got through to them i was told that i have to contact bb outlet since it is in store purchase. Three months lost! For the last 4 months i am contacting the store but nothing has happened. Manager krishne gowda has asked for invoice details a dozen times but there is no action.
I have been a satisfied customer of koryo for several years but this experience is so frustrating that i will not touch this brand again in my life. Even a good product needs good service after all.

Dear sir,
On 28th august 2019 i purchased groceries from big bazzar store located in magneto mall, bilaspur, chhattisgarh. During purchase one of your representative told me about the ongoing offer. The offer was about profit club membership i. E on giving 10, 000, one could do shopping of about 12000, spending 1000 each month for 12 months. I availed the offer. Soon i got trasfered to ambikapur where your store is unavailaible. I requested big bazzar representative to cancel my membership as i no longer will be able to use the card. Representative asked me to bring the cancelled cheque in my name and other id proofs. On 9th september i went with all required documents and submitted. Your representative named manoj assured me that i will get the balance amount in 22 days for sure. On 21st day i. E on 30th spetember 2019 i went to know the status of my refund. I was shocked to see the irresposibility of the representative named manoj, he did not process my documents further and was still lying on his drawer. I asked the staff the reason and i asked him to connect me to the superior person over there. Even after doing the mistake, i staff didnt even felt sorry and thrown my documents on my face telling me to go where i want to complain. I felt very insulted. I carried the issue to the administrative officer over there named mr. Rajesh kumar ambastha. He listened the issue very politely and assured me that my problem will be resolved in a week and i will get the refund as soon as possible. Today another 17 days have been passed and their is no sign i can see about my refund. Please look into it and resolve my problem as soon as possible.

Dear future group team,

I have purchase tv from big bazar (Future retail ltd) bb ranchi jc tower opp. Ranchi club jharkhand on[protected], having invoice number jh[protected]. Within week my tv start creating noise and also screen showing patches which is not acceptable at all.

I want to replace this defected piece asap.
Best regards
Manish

I have purchase samsung washing machine on 15.09.2019. And they delivered the product on 17.09.2019 but the packet does not have rat pad as said by installation engineer. On contact with big bazzar, they said that the washing machine has not have any rat pad. After that i contacted the samsung customer care, they said they delivered the machine with rat pad, and collect the same from big bazzar. I again contacted the big bazzar, now they said come and receive your machine's rat pad. The big bazzar provide an old rat pad of any other washing machine while i confirming many times regarding this. Now today i. E. 15.10.2019, the installation engineer, he said this rat pad could not install in this machine (Photo enclose). Neither samsung nor big bazzar want to provide the rat pad, i am frustrated now to go again and again big bazzar and contacting again and again with samsung and big bazzar. Call records also enclosed if asked.

I am a old and regular customer of big bazaar, since the day of its establishment (Near ramaswamy circle mysuru). I have experiencing the problems like delay in billing, not
Providing express counter for within
5 items purchased and for sr. Citizens,
Not working of air conditions, not
Responding to the complaints made (Both oral and written), no cleaning
At lavatories/and outside premises etc etc since a long time. Meanwhile i
Would like to inform you that i am
A sr. Citizen and having profit club cards. Pls look into the matter in the interest of you and your customers.
Hope to hear from you at earliest.

- manjunath r

I swapnil beturkar, my registered no [protected]. I would like to bring under the notice that the shopping trolleys available at kalyan big bazaar is more than worst. Broken and rusted trolleys are kept some of the trolleys are not in the working condition. Next time when ever i visit i will be giving written complaint at your store. Are you taking lesser amount from customer. Then why service is that low class.

I am mohd shahbaz khan. I went in one of your big bazaar (Mayur vihar extension) branch, i didn't buy anything that's why i decided to exit from the store and suddenly a gaurd came and started asking questions like hey do you have something which you didn't buy i said no but then he called his supervisor and he asked me same question twice which is unbearable for anyone and now i am going to file a case in consumer court.
You better have to gave an explanation for this.

I have purchased three product from brand factory online with order id 98532 & 114403 and returned them and requested for refund but still i have not received neither exchange of product nor refund amount i am following them since last three month but still no solution. I have written mail to customer care and made multiple complain to customer care but still not received any solution.