Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Big bazar it park nagpur, counter no. 10 not done billing properly. They give priority to back counter customer rather than que customer and executive behave orogantly. They said this is the electronic billing counters without showing any instructions bord and and done other customers billing between que customer and behavior of counter person is so orogannt

I got a present from my brothers son, who came from malaysia, two 46 size linen shirt by djc for rs.1049 each, on1st jan.
As a young boy, he did not care about keeping the bill and the msg. Sent to him, because for malaysia he changed the sim also. On 14 th jan, i tried it, to my surprise, even though the tag shows 46, it know where near size 40, after pongal holidays, i went to big bazaar, arcot road, vadapalani, chennai, a and contacted the in charge, and showed my 46 inches colour plus, shirt and the 46 size which
Was bought from big bazaar. I told him we want to exchange it for something else, even if the prize is higher, but he refused saying no bill, and no exchange after 15 days, which i exceeded just by a day, as i am out of town.
Our mistake
1. Loosing the bill
2. Thinking it will be size 46, we can wear it for a function like mahara sankranthi.
The djc, the manufacturer, cheated us by tagging the size of the shirt as 46, which is false.
Hope you will do justice to my complaint.
It is new, all the tags are in fact..
Hence i request you give instruction to the person in charge to exchange it for some other product.
Hope you will act fast and reply me at the earliest.
Thanking you, in anticipation
Bye
Ravikumar r
Phone no.[protected]

I purchased for 1369rupees. I forgot bag go carry all those things and they charged me for bag 19 rupees. Is that fare?. I asked them and they said it is chargeable. I asked again that i purchased for almost 1300+, why don't you give it to me. They said chargeable. What can i do sir. Normal people also suffering for this issue. Sometimes we forget and go there for shopping. Government said that don't collect parking charges but they collecting for that also. I am just mentioning.

Please help me to punish big bazaar and give my money back sir.

This is to inform that i have purchased some items from big bazaar, esplanade metropolitan building, 7 jl nehru road, kolkata 700013.in the bill it is mentioned 3 packs of dark fantasy but after unpacking at home i saw that there was only 2 packs. This type of behaviour is unexpected for such a big retail shop. Packaging should be done with more care!

They provided me credit note of 629 as i exchanged my profuct.. After that i purchased product of 479 and then again credit note of 150 was issued to me... Yesterday i went to big bazaar and now they are denying to use this credit note by saying that use it only where you have exchanged that item.. Not in any other big bazaar... This is really disgusting.

Hello, i purchased in 22/01/2020 sabse saste din a pack of turmeric powder, chili powder, coriander powder in offer buy 2get 1 but price of half kg turmeric powder is 130 and price of 1kg is 160 why big bazaar making fool. I want to exchange but there is no any option for exchange then what i do. There is lot's of difference between half kg price and 1kg price but i there is only only difference of 30rs. I want to exchange this.

Dear sir/madam
I bought a golden harvest urad dal of 500g at big bazaar, malleswaram branch bengaluru.. The mrp mentioned on product is 72 rs., but they charged 100rs on the bill, without checking bill i paid the amount..
But after checking bill at home i came to know the cheating done by big bazaar..
I asked the big bazaar customer service about this but they are not responding properly..

I have lodge a complaint i had issue in tv screen, service man vivek came to check it and broke the tv panel, since one month i am following up with big bazaar ameerpet branch, big bazaar customer care and big bazaar consumer complaint no one is responding, i need resolution. Its 55 inch, kroyo (Big bazaar brand), stop cheating customer and resolve it, before i file case in cusomer court.

A manager named xamank trivedi in big bazaar rajkot has borrowed money from me last year for his necessary needs..â 

Now i am asking him to return my money but he is barking that take your money on 1st of next month...
When i called him on 1st of month he don't picked up my call...

This routine is being since 5 months..
I am tired of this # so called cheap service from your manager...
.
I mailed this on big bazaar's officai mail id, but nobody replied on it even after reminding more than 3 to 4 times

Then i shared screen shot of mail with the tweeter handle of big bazaar, kishor biyani, ashni biyani, and rakesh biyani, who are owner of a big bazaar and future group... But nobody replied

Such a 3rd class and cheap manager who earns a lot in month and still he is a thief who is robber

Don't forget his name " xamank trivedi "

Why don't guys change your name from big bazzar to "" chodu bazaar. "" because that's what you make with public...

I have attached photo of that # have look it

At big bazaar futurgroup is providing cash back offers on some products. From last 2 months they are cheating customers by this method. They r not giving any cash back for what they display in shop. This way they r cheating us & taking higher rates than market.
Example they had not given cash back for tr. No 75470 memo no 0125549 dated 04/01/2020.
Rs 56 is not added to my future pay registered mobile no [protected].

Dear sir,

It is constrained to note that your all billing counters are not functioning during week days/ sometimes in week end. I bought the dated 09/01/2019 in big bazaar, ground floor, db city mall, bhopal. But after half an hour in the line of the billing counter after purchase, i was told that your profit club card is not being paid yet, that is why your bill has been hold; please pay the hold bill from another billing counter of profit club. Please do it with the card. After this, ongoing to the other billing counter, we were asked to wait for the bill to show the hold bill and the billing counter staff started to bill the people engaged in the second line. After i have billed one to two people, the employee of the billing counter was requested to please take the trouble of getting my bill paid as soon as possible. But i was unheard of by the billing counter staff along with my younger sister and her three-year-old girl for shopping. Along with me, these people were also worried for an hour, first in the line of the billing counter and later waiting for the payment of the hold bill. After some time, i and my younger sister left the big bazaar and left with her little girl. This is the exploitation of customers by big bazaar. Which cannot be tolerated? Time is wasted and mentally tortured. Whose loss should be replenished by big bazaar, ground floor, db city mall, bhopal or put our point on the platform of consumer protection. Hold bill slip is attached herewith.

Regards,

Deepak kumar dhurve,
M. [protected]
Unsatisfied customer of big bazaar.

Hello sir,
I am aman malhotra, your regular customer having many profit club cards with me & my family. I have purchased a renowned brand buffalo leather jacket from your jagadhri yamunanagar bigbazaar outlet in february 2019 on 30% off. But i am really dissatisfied with the product because i have used this product only 2-3 times in last winter but in this winter when i am trying to use it again in start of winter season then this product becomes useless to me. It's leather going to scrap off. It looks like a rough & 10-15 years old product. It is useless for me. I have already complaint & returned the product in your jagadhri outlet in november but they are not solving my issue regarding the same. I want perfect solution regarding this issue as soon as possible. It's really a bad experience for me to take branded product from your outlet. So please being a responsible seller you have to solve my problem as soon as possible. So that i will not loose my faith in future on your renowned outlet bigbazaar. Product picture are attached with the mail. See & exchange my product as soon as possible.
Thanks
Amandeep malhotra
Computer programmer
[protected]

Hi

I am a customer of big bazaar from almost 20 yeras. Here I am sharing my worst and sad experience.

Recently I visited big bazaar Banashankari katriguppe branch. I made a purchase worth Rs.8000. I also have big bazaar profit card. Among the products on of the product, ladies skirt worth Rs.1500 had 30% discount. But it was not mentioned in the bill. I checked it and asked customer care but they behaved rudely and did not give the discount. I waited almost 20 minutes holding 2 kids one of them is a small baby who was very hungry and crying and finally got very disappointed and returned the skir
I visited again for exchange of a kids shirt. There again the same customer support person purposefully made me to wait and he kept on attending others who came after me.

On date[protected], i have purchased some products from big bazaar. When i was verifing my bill with product details tag at home it is observed that big bazaar was charged to me more then mrp. When i have contact with big bazaar customer care about this he was say that this error to be rectified soon. But till date no rectification done from big bazaar end.

Hi Guys,

I will be specific here,
Team working at Big Bazaar have zero knowledge offers going on in Store.
They have zero knowledge on procedure and not a single time they will be able to help you.
Price mentioned on product and price charged is often different causing difficulties to customers.
You need to do follow up so cash back can be credited to wallet.
Staff working at Big Bazaar is extremely Rude, they dont know how to behave with Elderly People and Women
Low Price products as shown at Store is often taken up by staff itself nothing left for customers, they are so busy manipulating things that they dont know what is right and what is wrong
When offers are floated, systems are not updated, and unless you check price you pay, you will often end up paying more.
As BigBazaar themselves is Corporate Thief they feel everyone coming is also like them.
Instead of improving their process they cause mental harassment to customers.
This clearly shows there is no right policy framed by Management
People responsible for such irresponsible behavior should be Jailed
With so many discrepancies and malpractices I am wondering how is Government not taking action on Big Bazaar.

Today i bought 1 sweater and 1 jeans for 1499 and 999 .when i was doing billing they ask me for carry bag for 19rs .i ask them that now carry bag charges is not used but they replied that this is a private company and we can't help for this and they charge me extra 19 rs for carry bag.i also go for customer care of big bazaar Zirakpur and they say we can't do anything for this.please help me

We are a regular customer at big bazaar ambience mall, gurgaon since we usually buy our monthly groceries from here. And our billing has never been less than 6000/- at every visit. Today - 30-dec-19, we visited the big bazaar store at ambience mall, gurgaon as usual and there was an extra billing done by the billing person. So, wewent to customer service desk for the refund of the extra amount billed. They made us wait half hour to resolve our issue. The representative shekhar was very ill mannered and refused to even look at our query and passed on the other guy who worked on it but was adamant that the free scheme was not applicable. Then we ourselves went to then product shelve.. Clicked the picture and showed it to him. He then called up the product section manager - akram who took another 15mins to come at cs desk that too after 2 reminders and simply said it is software problem and refunded the amount. O strongly recommend to terminate your these 2employees - akram and shekhar who misbehaved with us and made us wait for 30mins to refund a small amount which was incorrectly billed at their end.

Hi Team,
I am writing this mail after more than two months follow up with staff of Home Town in Phonix United Mall lucknow.

I purchased a Solid Wood Cabinet on 25th Oct'19. At the time if purchse the sales representative Mr. Deepak (Ph: [protected]) sold that item to us and at
that time there was some powder coming out at edges, we enquired that is it termite but he mentioned that - no no, it is due to finishing powder we apply for finishing. And he mentioned that it is not faulty stuff and in case of any issue he will help to resolve.
we paid INR 38999.86/- for this cabinet.

after the delivery in few days a lot of powder start comming out from yhis new Cabinet.
My parents called Mr. Deepak but he didn't responded on phone calls and told my parents to come to showroom.
whem my parents visited the showroom Mr. Deepak responded that, he don't know anything and go and talk to Mr. Rawal.
My parents approched to Mr. Rawal, he told he will see the issue, but in last two months nothing happened.
Mr. Rawal and Deepak stopped picking the phone, and my old aged parents visited the store several times to resolve this issue.
Now Mr. Rawal has accepted that the product was faulty and the Cabinet is full of termites.
But now even they are not confirming the replacement date and telling when ever it will come from Nagpur, they will see, and my parent's are following up with them.

I am a working professional and live outside lucknow. I purchased from Home Town because of faith,
but in last 2 months the response, behaviour & attitude of Home Town staff and team is very bad. They not only sold the faulty product but also breached the Trust & Faith. and most important the physical & mental trauma my old aged parents facing, because of Home Town.

I am going to raise this in Consumer Forum and putting these details on Social media to ensure,
no other working professionals and their parents suffer because of Home Town.
They are cheating their customers.

Regards
Saurabh Choudhary
[protected]

I went to big bazaar in acropolis mall outlet ahmedabad.
Wanted to purchase 15 jars of groundnut oil of 5l.

Collected them and went to billing counter. A store manager kind of guy mr chauhan came and told me a weired rule that they can allow me only 3 jars per day to take.

Per family, per day they allow not more then 3 jars of 5l to be taken.

And it is irrespective of mode of payment - card/cash/gift card anything, same rule applies.

Besides that staff is extremely rule and do not know how to behave with customers.

Big bazaar is a big cheat. Are we living in era of rashaning where we get limited food materials to per day?

Weiredest rule ever. A big cheater.

I have purchased gift cards worth 1500 from bigbazaar site on 8th dec 2019 and payment was successful and no gift card was received either to my mail nor mobile. The transaction id is:4zmlo910942. When i called customer support they said money was automatically refunded but the money is reflecting in bank. I shared my bank statement but no resolution for tickets bb[protected], bb[protected], bb[protected]. They are closing the tickets without response and customer support is not good.