Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I entered the store and the metal detector s was silent. Then me and my friend bought few items and billing was done.
But while leaving the outlet the detector started making sounds. The gaurd stopped me and started searching. I was taken to a room.

I realised that the tshirt i was wearing which i bought from brandfactory contained a tag "cut here" which i never paid attention to.

They said that the tshirt is from their outlet the gaurd even pressurised me to admit that i had stolen the shirt. I asked them to check the item but non of the official regarding the concerned matter was present.

I had to wait for a long time. At last a person came and when her scanned the barcode there was empty stock of the tshirt i was wearing.
I felt humiliated infront of people and even traumatized for a certain moment.

So the thing is, if both the detector s would have been same then such a problem would have never arised. And also the official s should be very careful and sensitive in such situation s. I still am facing anxiety attacks and sleep disorders due to this incident.

Yesterday i bought two verka green packets milk from big bazaar amritsar trillium and when i come i found verka milk is like curd on opening the packet.

This is quality of products i am expecting from big bazaar.

I am regular customer of big bazaar since 2016.

Mobile no. Linked transaction done yesterday [protected] and in future pay app.

Shammi kapoor
[protected]
[protected]

I had shopped in bigbazaar on 2nd october 2019 for ₹823/-. While making payment error occured in the billing tab but my account got debited and bill was not generated so they said that to make payment again and the payment which was debited will be reversed with in 7 days.
Its almost 40 days and no refund.
Please take action as soon as possible to return my money back.

Dear sir, i had purchased future group membership ie fbb card number is [protected], when i was residing in faridabad, and was using it regularly. During the tenure i got my card topped up with inr 10000, on which i was told that i will get 12000 in return whenever i do purchase in future group outlets. I got transfered to ambala, since there was no close bigbazar near my residence i started using easy day club services, and fbb card not getting used. Now i had shifted to nainital and last month i visited haldwani, big bazaar which is the nearest big bazaar outlet keeping in mind that i will be able to use my fbb card, issued by future group. I did purchased my house hold items and when it came to payment i resented my card the redeem. I was told that my card is expired and i cannot use the same. To which i requested them to renew m card, on which they said it cannot be renewed. I checked for my balance in my card and was told that i have 8295/ as balance. On which i asked them to return my money back. I was told that i will be refunded for 6295/ only and 2000 which was offered to you will not be given back to you and you have to come physically with documents, cancelled cheques and card, that they will process my case. I told them its difficult for me to come to haldwani to get this done, cannot this be done online, in this era, when everything is digitalis ed and centralised it should have been done. I was told that they will not be able to refund my full money. I raised this issue with customer care on 12th aug and still there is no proper response from them for my refund. If benefits issued are not offered, than why dont they pay the interest on the amount which was lying in their account and why no reminder was given to customer for his renewal of product and explaining him the terms and conditions. The invoice num is [protected] dated 11/8/19. Amount of which was 3868.83/. I here by request you to please have a look and offer assistance which you feel is right from customers point of view, i am sure its not only me there are many customers like myself, who must be facing this issue. And we are having no choice rather than accepting future groups weird terms n conditions.

This is to bring to your notice misbehaviour by agents at exit counter who were collecting cash for parking. As we all know, there can be cases when someone might not be carrying cash, the entire country is going cashless and digital india is trying to pick up, here at central mall bellandur, we are following age old tradition of collecting cash at counter. And if in case, one forgets the same, they are ill treated by your staff and then finally they provide you a paytm number. So, if at all you have such facility, what effort does it take to out a paytm scanner at the exit booth?
And if you are unable to achieve it, kindly train your guys to be atleast courteous and helpful, and not ill treat the customers. Such behaviour is totally shameful.

Called [protected] and made a Complaint to Mr.Lucky from Ahmedabad...asked for complaint number... not given... Was informed that complaint number would be sent by sms on my number... not received.staff lies.
The customer returned a product on 10/05/19 at home town Vadodara central, validity of credit note was mentioned for 180 days...which is counted upto 10/11/19.
When customer went to use the credit note...the staff immediately informed, without a blink, that it must be expired as there are 30/31 days in a month...so you have to count 31st also.
A common man would not note that.
And the staff was so sure about it...it felt that such cases must have happened earlier also.
The customer felt like being CHEATED.

Why is the date of expiry not mentioned on the credit note... when everything is completely computerized????

Looks like done purposely.

Staff did not inform while giving the credit note.

Customer care staff was useless.

I had made profit club card of big bajar 2 months back in muzaffarpur bihar. While making card i was assured that no parking charge would be levied as being profit club card member. Today when i visited and purchased grocessary of 1209 i was not given waiver of parking charge stating that limit has increased to 2500 rs purchase which is complete fraud by big bajar promise which they made during making profit club card

Dear sir

I want to lodge a complaint against big bazar (Galaxy mall asansol) carry bag charges taken by them rs. 9/- i came to know that recently govt had banned to all retail showroom that they cannot charged for carry bag where their advertisement is published.
If i am wrong then kindly share your thoughts if right then kindly lodge a complaint against it.

Regards
Omair ahmad khan
Asansol.
Email id - [protected]@gmail.com

I bought a safari bag at bigbazzar saligramam chennai shop which got defected within 3 months then i complaint the same to the safari customer care. They responded with mail saying me to take the defected bag to the venue of purchase and replacement will be done there. Today i went to bb, there they called the safari sales person, he came and he didn't even see the mail properly, asking us to go to service center which is far from my place and give the bag. We said it is mentioned in the mail to give it in the venue of purchase but you are asking us to go to service center which is far for which he called his manager through phone and gave to me his attitude was too worst, he was speaking like the mistake is on our side and commanding us, none from the bigbazzar staff came to solve the issue they just called the safari sales person and said us to deal with him. Now i am going to file an case and face them legally

In recent week i gifted my friend a gift voucher of fbb and he went to fbb nucleus mall. After purchase he handed them the voucher and they checked it and said that it is invalid and they insulted him and family infront of other customers. They treated them like fraud. The next day he handed me the voucher and i went to the place where the voucher is bought at palarivattom after talking with the sm he interacted with customer care and told me that it is the fault of the fbb at nucleus mall the voucher is already redeemed there. So i talked again with the sm and i demanded a refund. They agreed me to give refund nxt day. When i went there nxt day again they waited me there about 3 hour. First they told me they will give another voucher so i can purchase from fbb but i refused that and demanded the refund and finally they gived refund but after several hours of waiting. The problem was simple a technical error but the employee of fbb nucleus mall was so arrogant and rude. Their behaviour to customers is very bad. Plz think twice before buy gift voucher from there or else you will get ashamed infront of others.

I ordered 'sony wireless behind-neck in ear headphone with bose wireless earbuds' on 27rd october, 2019;4:31pm.
I received a damaged jbl tempo on-ear headphone on 1st november, 2019.
I was going through social media sites and i discovered an advertisement of the product on facebook. I thought of buying it and then ordered it. It is a very serious matter that the consumers are cheated like this. Consumer order anything and receive completely different damaged product. I think some strict actions should be taken against the company. The company should be banned from selling products. I hope through this complaint my problem will be solved, the product will be accepted back by the company and company will learn a lesson.

My name is akansha parekh i visited your vasai west outlet of big bazaar on 9 sep 2019, there was a offer that if you do shopping of 3000 u will get 100 percent cash back which will be credited on 1 st of every month in your future pay wallet till the next 10 months but the cash back has not been credited in my future pay wallet, so i called the customer service team and spoke with an arrogant guy named deepen sharma i told him about the offer so he is telling go the big bazaar outlet and complain because the offer is from that specific outlet, so i told him that he will have to take my complaint as he is bound to do that, he is telling that he works for pan india and cant take this complaint so why have u guys opened customer care i[censored] dont want to serve your customers properly. My no registered with future ends with 560 i want a call back from your team asap.

I have purchased some items costs around 2.3k and given for the home delivery. They told that it will be delivered within 9.30 pm. Now it's been 10.30. I have not received any call or sms. How long i should wait for the delivery. And also i got a 24/7 support number from google [protected]. When calls it says that the support will be from 9 am to 10pm. Then y it is given as 24/7. And also i called on [protected] and somebody has picked the call and told they are not supporting currently. I told them that i didn't receive the items then he disconnected the call. What kind of support you are providing. We are paying money. You are not giving the items for free. I am waiting for the things to cook my dinner. When i should expect the delivery. Why there is no communication if it will get delayed. Neither a call nor text. This is pathetic and humiliating. I lost my confidence on bigbazar. I should stop purchasing.

Please send me a duplicate bill of the above product purchased from mumbai big bazaar, goregaon (East), hub mall.

Generic name : luggage

Product name : dream duffle trolley (H) 55

Product code : dftdrh55blu

I have purchased in the year 2018, could not remember the exact date.

My luggage side handle which is stitched tore apart which require attention or replacement.

My luggage carries a warranty of 5 years and its colour is navy blue.

Thank you.

I went to return a top and buy few more clothes from FBB, Eternity Mall, Nagpur.
They said they have done piece to piece replacement for the top to be returned.
Then I went to pay for the new clothes that I was buying, by mistake I handed the cashier the top that was piece to piece returned by the other cashier (cost of top 699/-)

So in this way this top which I had already paid for, was again added to the new bill. Then I told them that I have a 300Rs coupon rewards for shopping over 3000/- earlier day. Which then they deducted from the new bill (also from the top that I had already paid for so new cost of the top was 598/- as per this bill after applying coupon).

When I realized that I had handed over the top to them by mistake they said "We cannot delete it now from the bill, You have to pay for it again". I paid for the top AGAIN, which I had already bought. Later they told me we'll give the amount that you paid in your future pay account and they gave me only 598Rs in my future pay account whereas the original price of the top was 699/- (The reason for not paying me back 699/- was because they had applied the coupon discount on it).

This is clearly looting the customer. This is not expected from FBB. They made me pay for the top twice and didnt even return the exact amount. I want my 101 Rs back.

Dear sir / mam,

On 24 oct-19 i gone to big bazaar, chinchwad for shopping. After shopping my total bill am. 6907.65 rs. Paid and will actual payable amount - 6108.65
When i checked found 799 rs extra bill.
But in bill same product amount scan in system 2 times and 799 rs. Extra add in my total amount.

Bill no. - 24117
Inv. No. - 001277
Batch no. - 000092
(Bill & product tag attached).
So i'm requesting to you pls help for reverse my extra amount in my debited account

Dear sir / mam,

On 24 oct-19 i gone to big bazaar, chinchwad for shopping. After shopping my total bill am. 6907.65 rs.
When i checked found 799 rs extra bill.
But in bill same product amount scan in system 2 times and 799 rs. Extra add in my total amount.

Bill no. - 24117
Inv. No. - 001277
Batch no. - 000092
(Bill & product tag attached).
So i'm requested to you pls help for reverse my extra amount in my debited account.

Please see my complaint posted on 19/10/19. I got an acknowledgement from big bazaar that i would be contacted within several days! After that, nothing... Waiting to see how long this "several days" lasts!!! My service ticket no.[protected] registered afresh on 23/10/19 said that matter will be attended within 48 hours... When i phone be up big bazaar they say koryo will attend when i contact koryo they day big bazaar will attend.,...

After purchasing had to wait in que for 35 min. The customer next to was was waiting after his payment process was finish. He was engaged by counter executive for explaining the benefits of bigbaazar card. After his agreement counter executive started the procedure of issuing the card.

This took 35 min.. Just west of time for and people behind me.

Hope someone takes cognisence of this and acknowledgement to me

Purchased a hawkins cooker from janakpuri unity one mall branch on 02/10/2018 and its not working from day one, now the hwkins service center is not satisfied with guarantee card and asking for bill (Which is lost somewhere during shifting) my registered number is [protected] assist me asap, the cell number of bb unity one mall[protected] is not valid