Big Bazaar / Futurebazaar / Future Retail / Hometown — products not given, but taken payment

Address:Lucknow, Uttar Pradesh, 226016

I visited big bazaar 4thfeb2018, they had blame me that i am trying to take cashew — 1pkt, and also in past l try to take cashew — 1pkt. Forcibly they had taken rs3100/and rs5304/from my wallet and card in the name of police where they have contacts . Given me products worth around rs2000/balance amount rs 6404/and balance amount they kept with them. I have contacted the customer care but not get the positive reply. Now in this case what i have to do? Please help me regarding this and do the needful thanks.
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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Feb 28, 2018
Vishal Vivek Tiwari's response
This is the case of BIG BAZAR @ The Great India Palace Mall
Complaint comments 

Comments

Went to big bazaar for a hair brush & picked one worth INR 120. Went to the billing desk to check out. I asked the cashier to accept cash via paytm & paid using paytm and went out. But was being charged rs 180 for the same. Couldn't do anything since I already left the mall. Please help.
I need my money rs 60 back via paytm. Thank You.

I purchased products from big bazar on 28/2/18 (19:40). the man on the billing couter added product of Rs 120 in my bill without my concern .Also I didn' t get the product .

Invoice no - 0094336
Tr :57409
St: 4776

The billing counter man name was AVDESH .
I have been following with Hometown team for more than 3 months and I have not received my 11k rs for the cancelled order( HT[protected])...i have been following with their personnel... But all my requests have fallen on deaf ears...

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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