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Big Bazaar — Mis-selling and Cheating done in Profit Club Scheme

I would like to complain and inform everyone about the malpractices being indulged into by Big Bazaar people, in the name of scheme called Profit Club. They try every trick to sell you a Profit Club card where you make initial deposit of Rs 10, 000 and you are promised shopping of Rs 12, 000 (Rs 1, 000 per month). The salesman selling the card does not inform you the trick they use to deny you the additional 2, 000 Rs, which is simply the interest the consumer gets for making initial deposit of Rs 10, 000 for getting the shopping value gradually over next one year. They allow you to use only Rs 1, 000 per month. For any shopping beyond Rs 1, 000, you have to pay separately, although you have already blocked your Rs 10, 000 into the Profit Club card. The biggest catch here is, that any value remaining unutilized after one year, you are allowed to use it only during next 6 months, Which the salesmen never inform the customer while making the card. I faced this situation, and was denied the additional Rs 2, 000 at BIG BAZAAR, EDM MALL. Even the amount remaining, out of my initial deposit of Rs 10, 000 was not being allowed to be used for shopping, as the customer service desk person told it will be returned via cheque. Upon complaining a lot, the Operations Manager, Mr. Sandeep was called, and he agreed that I can use the balance value for shopping, but simply denied allowing the Rs 2, 000. I told him, I will apply for a new card, and Mr. SANDEEP, THE OPERATIONS MANAGER OF BIG BAZAAR, EDM can see for himself, whether the executives informs the 6 months validity period condition or not, which he denied to go. Obviously, he was sure that the sales person will not tell the condition to a new customer, as it is a strategy of all these people, to ENJOY INTEREST FREE MONEY OF CUSTOMERS, MAKE THEM VISIT BIG BAZAARS FREQUENTLY, KEEP SHOPPING FROM THEIR STORES, WHETHER THE GOODS ARE OF GOOD VALUE OR NOT, AND THEN, FINALLY DENY THE INTEREST OF RS 2, 000 AFTER ONE AND HALF YEAR. I DONT KNOW IF THEY DEPLOY ANY MORE TRICKS OR NOT, BUT WOULD ADVISE EVERYONE TO AVOID BIG BAZAAR AND THEIR SCHEMES.
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May 23, 2015

Complaint Status

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Complaint comments  10 CommentsShareTweet

Comments

Dear Naresh

This is Priya from Future Group.

We regret the inconvenience caused to you. Please write to me about your complaint at [protected]@futuregroup.in with your contact details so that we can take it up with our team at the earliest.

Regards
Priya
Further to the complaint, a lady from Big Bazaar, EDM called up from number [protected], understood the complaint fully, and later on told that she has discussed with the team, and nothing can be done.

The fact remains, Big Bazaar people are not willing to take any corrective action on the complaint. They are happy looting the customer of Rs 2000/- and letting him go for ever, rather than doing business ethically.

Request all of customers to consider their attitude while shopping at Big Bazaar, I personally resolve to never shop at Big Bazaar, or any of future group outlets, and am communicating the experience to other family members also, so that they avoid these unethical people at Big Bazaar
Ms Priya from future group keeps forwarding the complaint to Big Bazaar, and the Big Bazaar people keep repeating the same nonsense, without any resolution.

All the readers may kindly be warned about their ways of cheating customers and not even apologizing and rectifying the mistakes when complained about.
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The useless people at Future Group just keep forwarding the complaint
between one another, with no-one bothered to own the complaint and
resolve it.Advise everyone to avoid this group of crooks called "FUTURE" group.
I have cancelled two profit club cards on November 28th 2018 and I have provided the cancellation cheque also. Customer service executive in Big Bazaar Kathriguppa branch informed me refund will take 25 days, today it is 9th of January 2019 still refund cheque not issued and big Bazaar customer service help associate said he has sent mail on November 27th and asked me to wait for 3 days still no refund. I have spoke to profit club customer care associate and floor managers several times, each time I contact them I get different wrong information and they do not have any customer interaction history. It is worst customer service I experienced with big Bazaar and profit club card customer service.
please never take this card, I stopped shopping with big Bazaar. I got best customer service and offer in Metro Kanakpura. They are offering 2400 worth shopping card i[censored] pay 1000rs
Hello,

I am Chandrashekar Patil, My Big Bazar Profit Club card No is [protected]. Due to lock Down and Corona Pandemic, I went to native place, it is a village and I am unable to access Big Bazar for 7 to 8 months. My Big Bazar profit club card had a balance of Rs 3000 including benefits. But when I visited Big Bazar outlet in which I have taken the card (Mandya) and Bangalore they are saying your card is expired and your can’t access now as it’s one year valid. No one has informed while taking this card. Really this is very disappointing you people have taken Rs 5000 in advance for 1 yr you have blocked our money. Please think about in customer point of view. It should be customer friendly, but it’s looking apposite. No customer service staffs are not ready to help us. Kindly do the needful at earliest.

Name : Chandrashekar Patil

Mobile : [protected]

Thanks,

Patil
I would like to complain and inform everyone about the malpractices being indulged by Big Bazaar people, When I visited and purchased goods Big bazar office staff at the Billing Point of Esplanade, Kolkata West Bengal had forcefully made in the name of scheme called Profit Club. To earn extra profit every trick to sell you a Profit Club card where you make initial deposit of Rs 10, 000 and you are promised shopping of Rs 12, 000 (Rs 1, 000 per month). The salesman did not explained the terms and condition ete & never inform that the hidden trick they use .
Now when I checked the CARD NO [protected], the balance found “0”, as on 01.11.2020 initially Rs.10000.00 was taken and further there was balance Rs. 8500.00 not refunded and the card was closed /NAME SUBRATA PAHARI/ MOB-[protected]
I tried to contact the no [protected]/39825607/08/[[protected]] found gone out of order / nobody attended and there was no update after taking this card / no notice/ no alert etc not initiated to undersigned for getting back my hard earned money as cheated by them not refunded yet and not notice/ massage/mail was updated till the day
Even the amount remaining, out of my initial deposit of Rs 10, 000 was not being allowed to be used for shopping, against balance Rs. 8500 .00 as the customer service desk person misbehaved and returned .
I & my family was affected by the Covid 19 Positive status and due to Lock down the Shopping Mall was suspended since end of March 2020 and Due to I covid 19 positive / a huge amount of money were consumed to win form Covid 19, I could not be able to attend to Bigbazar Shopping Mall last 7 -8 monts, the Help desk refused to listen anything and there was situation of Assaulting inside the Big Bazar people /staff for refunding balance amount Rs. 8500.00 . please help me to resolve the said issues


I want to appeal with the concern authorities that such silent killing of innocent customers must be avoided, since intension of Profit club is to utilize the interest free enjoyment of poor and innocent customers and also wait for the so called last date silently so that they can even forfeit the balance amount in card.

Subrata pahari
[protected]

My name is rajesh modi Due to lock Down and corona pandemic I could not visit Big Bazar outlet for the last 7-8 months .My Big Bazar profit club card had a balance of around rs.1920 but when I visited Bid Bazar outlet at Vaishali, Ghaziabad on 25.12.2020 I was told that my balance amount has been seized by the company as it was time bound.
It is my humble request to credit my balance amount of around Rs, 1920 into my Big Bazar's profit Club card as I am facing financial hardship in this era of corona pandemic.I am a very old & reliable customer of Big Bazar . My mobie no, i [protected] and email id is [protected]@gmail.com
Ref:

Name : Keyur Kamaldasji Mahant

User name : [protected]

Card Number : [protected]

Mobile Number: [protected]

Dear Sir/Ma’am,

My Big Bazar Profit Club Card no. is [protected]. Due to lock down and corona pandemic I could not visit Big Bazar outlet for the last 7-8 months and even the Big bazar, Anand, Gujarat was seized by the local authorities for a long time as one of the Big bazar employee found corona positive. My Big Bazar profit club card had a balance of Rs.2851 but when I visited Bid Bazar outlet at Anand, Gujarat on 12, 01, 2021, I was told that my balance amount has been expired on December 2020. Looking at the lock down and corona pandemic situation company should extend the validity at least for 3 months.

It is my humble request to credit my balance amount of Rs. 2851 into my Big Bazar's profit Club card as I am a very old & reliable customer of Big Bazar.

Looking forward for your positive response.

Thanking you,

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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