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BigBasket.com Complaints & Reviews

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Last updated Dec 4, 2023
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BigBasket.com reviews & complaints page 3

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O
OlgaT
from Vijayawada, Andhra Pradesh
Jun 21, 2023
Jul 4, 2023
This thread was updated on Jul 4, 2023
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Address:Vijayawada

My account ticket no.[protected] was blocked and the company refuses to return the money left on the wallet. if the issue is not resolved on your part, I will file a lawsuit in court to recover the amount of money and non-pecuniary damage
BigBasket.com customer support has been notified about the posted complaint.
We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
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    V
    Veena Tanna
    Jun 20, 2023
    Jul 4, 2023
    This thread was updated on Jul 4, 2023
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    They had given so many items in the bad condition..so we asked for refund ..
    BigBasket.com customer support has been notified about the posted complaint.
    We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
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      K
      kassimdio
      Jun 17, 2023
      Jul 4, 2023
      This thread was updated on Jul 4, 2023
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      Address:bangalore

      I ordered Vanilla Protein Powder and I received atta with insect. I returned it and Big Basket is accusing me of changing the product to atta. they did not investigate the delivery guy or the management where the product is kept, they just assume I changed the product.

      I feel defeated because no one was open to listen to reason. bunch of irrational people.
      BigBasket.com customer support has been notified about the posted complaint.
      We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
      We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
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        J
        Jeffy Joji
        Jun 11, 2023
        Jul 4, 2023
        This thread was updated on Jul 4, 2023
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        On 8th of June, I was placing my order in the bigbasket app for an amount of Rs 1751. The mode of payment was credit card and the money got deducted but the order wasn’t placed.

        It has been 4 days since this issue and I am yet to receive my refund. I have shared with BB all the transaction proofs from my bank, and my bank has confirmed that the money has been charged on my credit card.

        After speaking with a bigbasket agent, who said this is impossible, all signs point the bigbasket app being hacked and customers losing their money through unethical means.
        BigBasket.com customer support has been notified about the posted complaint.
        We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
        We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
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          Manib457
          from Hyderabad, Telangana
          Jun 10, 2023
          Jun 15, 2023
          This thread was updated on Jun 15, 2023
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Ticket ID: 3571691- Re: Urgent: Account Deactivation and Unfair Treatment - Immediate Resolution Required

          Bigbasket is part of Tata Neu app . Tata neu team conducted Tata rewards league where users are encouraged to place more orders and amount more than 15000. In the league users who place orders more than 10 and amount more than 15000 reach to final stage. I have placed almost 12 orders worth 17000 on bigbasket and my bigbasket account is deactivated due to this. I have wallet balance.more than 3500 in bigbasket and they are not activating...
          +3 photos
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          M
          Manish.gj
          from Mumbai, Maharashtra
          Jun 7, 2023
          Jun 15, 2023
          This thread was updated on Jun 15, 2023
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          I have been a customer of BigBasket since 2018 and order regularly every week. Since yesterday, I was unable to log in using my credentials and upon contacting customer service, I was told that as per records, it had been noticed that I was misusing the Bigbasket policies, and hence, the account has been deactivated.

          I fail to understand what policies I could have violated by placing an order regularly every week. Furthermore, I received no email or any intimation of any sort in respect of deactivation of my account.

          Further, I am having a Wallet balance in my BigBasket account. No information has been given to me about this wallet balance and the money seems to have been usurped by your company.
          BigBasket.com customer support has been notified about the posted complaint.
          We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
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            T
            Tressina Dsilva
            Jun 7, 2023
            Jun 15, 2023
            This thread was updated on Jun 15, 2023
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            Address:Bangalore

            Big basket has deactivated my account with out a reason. On 4th they failed to.deliver the sausages and when I call customer care they refund the amount in my wallet, from yesterday the account says deactivated and the customer care team is not helping
            BigBasket.com customer support has been notified about the posted complaint.
            We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
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              E
              Eveeta Baruah
              Jun 6, 2023
              Jun 15, 2023
              This thread was updated on Jun 15, 2023
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              I ordered online at bigbasket last Monday 29 may 2023
              Order was to be delivered on June 2 Friday but was cancelled and was to be delivered on 6 June before 7 pm
              But till now there is no delivery.
              And no good response from customer care. Highly disappointed.
              BigBasket.com customer support has been notified about the posted complaint.
              We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
              We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
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                R
                rameesh agarwal
                Jun 2, 2023
                Jul 12, 2023
                This thread was updated on Jul 12, 2023
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                Payment received but order denied nor payment refunded

                Complaint against
                BIG BASKET - NOW
                ONLINE GROCERY SHOP
                MUMBAI

                bbnow Order #[protected].
                Dated second June 2023

                We have place the order online and made the payment online through SBI net banking and the payment was made successfully and our account was debited for the same amount also immediately as per the PDF copy attached here with, showing the successful transaction took place.br...
                +2 photos
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                P
                pranshu1104
                from Gurugram, Haryana
                Jun 2, 2023
                Jun 15, 2023
                This thread was updated on Jun 15, 2023
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                Address:Gurugram
                Website:Bigbasket.com

                The expiry date of the canned sardine I ordered was in 2025 but when I opened the can, the fish gave out very foul smell and had a yellowish-orange growth on it indicating spoilage. It was a waste of my money. Very poor product quality by big basket.
                BigBasket.com customer support has been notified about the posted complaint.
                We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
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                  R
                  Ratna m
                  May 30, 2023
                  Jun 15, 2023
                  This thread was updated on Jun 15, 2023
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                  I ordered fruit juice and it is expired so I contacted the customer care and they arranged for a pickup but after sometime they blocked my account citing misuse.
                  How can they say that I m misusing the delivery person didn't even come to pick up the order and how can u confirm that I m misusing the account..ok for suppose i[censored] feel that i m misusing u should deny for pickup and refund but u directly blocked my account which has 5000 rs in my wallet balance and refusing to provide wallet balance..how fair is it.. please check and help me in this situation.
                  Mail: [protected]@gmail.com
                  Mobile [protected]
                  BigBasket.com customer support has been notified about the posted complaint.
                  We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
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                    R
                    Ratna m
                    May 30, 2023
                    Jun 15, 2023
                    This thread was updated on Jun 15, 2023
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                    I ordered fruit juice and it is expired so I contacted the customer care and they arranged for a pickup but after sometime they blocked my account citing misuse.
                    How can they say that I m misusing the delivery person didn't even come to pick up the order and how can u confirm that I m misusing the account..ok for suppose i[censored] feel that i m misusing u should deny for pickup and refund but u directly blocked my account which has 5000 rs in my wallet balance and refusing to provide wallet balance..how fair is it.. please check and help me in this situation.
                    BigBasket.com customer support has been notified about the posted complaint.
                    We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
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                      R
                      rajaparvai
                      May 25, 2023
                      Jun 15, 2023
                      This thread was updated on Jun 15, 2023
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                      We are not getting connecti.
                      on to place order in my laptop, mobile
                      we are getting error 403 and no connection.

                      to phone we are getting reply that we are not having sufficient balance
                      though we are having balance.
                      BigBasket.com customer support has been notified about the posted complaint.
                      We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
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                        K
                        Kalyani Jaware
                        May 16, 2023
                        May 23, 2023
                        This thread was updated on May 23, 2023
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                        The delivery partner called me and asked me to cancel the order as his bike was not working. The same thing happened 2 days back and I did cancel the order that time but today I didn't want to cancel it. I tried reaching customer care but the chat support executives said they have arranged a callback but no call came from their side. Now the order is showing as delivered but i haven't received anything of it.
                        BigBasket.com customer support has been notified about the posted complaint.
                        We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
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                          A
                          anuphyundai
                          from meerut, Uttar Pradesh
                          May 14, 2023
                          May 16, 2023
                          This thread was updated on May 16, 2023
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                          I booked a grocery order under tata neu reward scheme (150 conis) on 15/04/2023 and i would be delivered on 17/04/2023 but due to delivery executive my order did not received to me on 17/04/2023 so i complained to customer care on 17/04/2023 and the online customer care reschedule my order for 19/04/2023.being to till date have booked my complaint for my 150 neu coin which i did not received . all the time customer care told me we are working on this issue and you will defiantly received you coin but wait for some time.one month has passed but my waiting time still on. customer care are just doing time pass, Very poor working process .
                          so many time i have E-mail to customer support but they do not reply.
                          when ever i booked complaint by tata neu app they generate a ticket but after some time they close the ticket without resolve the issue and show issue has resolved .
                          BigBasket.com customer support has been notified about the posted complaint.
                          We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
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                            A
                            Ayantika Roy....
                            May 13, 2023
                            May 16, 2023
                            This thread was updated on May 16, 2023
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                            I placed an order yesterday which included 2 items, and I selected today's date for delivery. I waited till 10 Pm today as they said, and after that when I came in to look at the status it was showing delivered, which is not true, as I haven't received my product. I want my money back. Please refund my money.
                            BigBasket.com customer support has been notified about the posted complaint.
                            We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
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                              B
                              babajobs123
                              from Kolkata, West Bengal
                              May 5, 2023
                              May 5, 2023
                              This thread was updated on May 5, 2023
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                              Address:38/32, fakir bagan lane Howrah

                              I ordered, he say all item is correct if any issue1s than call me on my Mb No [protected].after returning delivery boy I matched my order item in which one item nycil powder is short, I call on that Mb No and informed that delivery boy that one item nycil powder is not in orderd item. He say I lodge a request and you get your item on 05/05/2023 in morning, but till I not get my item, kindly resolve issues to make my hope in big basket
                              BigBasket.com customer support has been notified about the posted complaint.
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                                M
                                Manal Hussain
                                May 3, 2023
                                May 14, 2023
                                This thread was updated on May 14, 2023
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                                Address:161/b1, first floor, jogabai, Jamia Nagar, okhla, new Delhi 25

                                I had ordered for my monthly grocery in 1st of may...for the amount of Rs 5004... the delivery time and date given to me was 2nd May 2023 between 7 pm to 10 pm ..the delivery kept on getting delayed till 12 AM after many calls and no response from the delivery people, the customer care gave me another slot for 3rd may 3-6 pm...kept on waiting till 9.45 pm and now when after many calls and with same reply that the delivery person does not answer the calls, they said that they will cancel my order, without my consent. Last time when i cancelled my order the money was refunded after 2 months and after many mails and much grievance.
                                Hence i don't want to cancel the order but want it tomorrow on the present given slot for 5-8 pm 4th may...i hope Big Basket has the authority to work upon its customer, or does this online grocery work on the mercy of its delivery people, who not only do not care to answer the customer care but do not complete the delivery promise.
                                please make sure i get my order my tomorow
                                BigBasket.com customer support has been notified about the posted complaint.
                                We regret the inconvenience caused, We request you share us the registered contact number and will have this checked and assist you.
                                i booked a grocery order under tata neu reward scheme (150 conis) on 15/04/2023 and i would be delivered on 17/04/2023 but due to delivery executive my order did not received to me on 17/04/2023 so i complained to customer care on 17/04/2023 and the online customer care reschedule my order for 19/04/2023.being to till date have booked my complaint for my 150 neu coin which i did not received . all the time customer care told me we are working on this issue and you will defiantly received you coin but wait for some time.one month has passed but my waiting time still on. customer care are just doing time pass, Very poor working process .
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                                  amol2888
                                  from Pune, Maharashtra
                                  Apr 28, 2023
                                  May 1, 2023
                                  This thread was updated on May 1, 2023
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                                  From the last 4-5 times I have observed that I'm getting charged for non food items even though non food items are not present inside the cart
                                  And it's showing pending non food items charges
                                  And even after paying those amount that amount is not showing inside the BILL.

                                  And I'm going to file complaint with consumer forum for taking extra charges from customers and not showing the same in BILL statement.
                                  BigBasket.com customer support has been notified about the posted complaint.
                                  We are sorry to hear that, request you to share us the registered contact number. Our team will have this checked and assist you.
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                                    KritikaSati
                                    Apr 23, 2023
                                    Apr 26, 2023
                                    This thread was updated on Apr 26, 2023
                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                    Arbitrary cancellation of orders, without giving reason

                                    I placed an order for an item early in the morning, since I needed it before afternoon (It was an express delivery item). But after sometime, I got a message that the amount I paid has been refunded against my cancelled order. I didn't even receive a proper message informing me that my order has been cancelled due to certain reason. No explanation was given. Just randomly, order was cancelled. When I contacted customer care, they told that...
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