BigBasket.com Complaints & Reviews

Hi,

My Order id: ( EXN-[protected][protected] I would like to give a zero rating. Very bad customer experience.

You run a big delivery company and its such a cheap and poor thing you cannot even provide proper packaging or carry bag for the items you deliver? I received my order today and the delivery executive has given me all my items openly on the road with out even a carry bag it was so embarrassing on the...

Trying to order few items from big basket app. It automatically adds item Eastern Chicken Masala that is added to my cart and then gave an equivalent discount of the price, i.e. 10 rs. This strongly hurts my sentiments as I am a pure vegetarian and buying this kind of masala even free, hurts my religious sentiments. Also, twice tried to reach out to customer care but they said they cannot remove the free item. Also asked for escalation but...

Actually I places multiple orders at the same time that also prepaid and after without asking they cancelled all and blocked my account and they told it will never be unblocked so my 20000 rupees which I have invested have gone from my wallet and they are not responding not even replying properly...

Hi,

I tried to ordered something from big basket.com on 13th August 2023, but due to connectivity issues my payment didnt went through and now today when i opened the bigbasket app its showing a negative balance of 27.13 Rs. They are cheating their customers just because payment didnt went through and now if i have to use the app, first i have to pay 27.13 Rs. Please look into the matter as they are cheating thousands of people...

Bill DC.NO- NEXTN23ILAA49404
Supplier - Innovative Retail Concepts Pvt Ltd
Date of order- 17/07/2023
Date of delivery - 18/07/2023
Order No- EXN- [protected][protected]...

I ordered groceries from big basket and choose a slot of 8:00pm-11:00pm as given by their app, but got a call from delivery guy that it’s late and he needs to go home, on humanitarian grounds i agreed that please deliver it in a the morning latest by 8:00am.
After calling several times in morning he didn’t answer and my order shifted for Wednesday without my concern and they removed stuff from my inventory without prior notice.br...

Today I have ordered some things from big basket now and also done the payment but after several calls it's showing in the App that your order is delivered but I haven't received the order. Also the order is paid i want my refund. I'm attaching image below and also attaching delivery boy no. He's not even answering the call ‪+[protected]‬....

Bigbasket now delivered incomplete parcel and is not picking up the return order
The delivery agent played a game by not delivering the entire order and the customer care is playing a game from 3 in the afternoon till now 8:48
They arenot issuing my refund and are not responding
Worst site dupes customers and harrasses them
Sells opened products
Beware consumers...

I have never activated my bbwallet nor use money from there.. why is there a debt from me in the wallet and why the app is charging me extra for this debt?...

Rotten fruits(Kiwis) Provided. Return Not picked. Unreachable Using Chat and Customer Care Number.
Number: [protected]
Name Rajan Verma

Contact me as your number is unreachable from my registered number, Shows me call ended.
And your Chat window for ask us is bugged out and no one gets assigned to chat with, only shows old chat there....

Sir or Mam,
I am not comfortable with english . so please try to understand my words.
I am employee of bigbasket dc bantala, sir I Dont know where I complain as employee that's why I complain here please read sir, today my senior behaviour neha mam is roughly bad for me. She snatch my device roughly in front of my colleagues and also some other senior order allocator and told me to get out in the middle of my work because today...

For Order ID [protected] after expiry of slot delivery waiting for 2 days, Canceled by the BB Team by just SMS. When Contacted CC Executive they just told me the reason you didn't picked call.
When I asked for the repeat order for delivery, than BB team giving time for another day slot.
It's too pathetic service.
Kindly look into it....

I placed the above order for delivery on 26.06.23 in the 10.30 - 12.30 slot .At 10.30 the status showed out for deliver . At 12.40 I contacted the customer on chat to ask for a time as to when it would be delivered and was told " It will be delivered today " ! When I said that I have other work and need to to know the time so I could leave the house I was told a call back will be arranged . At 1.10 I called your helpline and was given the...

The debit applied wallet should lower the the final price of my order but it got added to my final payment.. if i can get a refund of this i would be grateful...

My account ticket no.[protected] was blocked and the company refuses to return the money left on the wallet. if the issue is not resolved on your part, I will file a lawsuit in court to recover the amount of money and non-pecuniary damage...

They had given so many items in the bad condition..so we asked for refund .....

I ordered Vanilla Protein Powder and I received atta with insect. I returned it and Big Basket is accusing me of changing the product to atta. they did not investigate the delivery guy or the management where the product is kept, they just assume I changed the product.

I feel defeated because no one was open to listen to reason. bunch of irrational people....

On 8th of June, I was placing my order in the bigbasket app for an amount of Rs 1751. The mode of payment was credit card and the money got deducted but the order wasn’t placed.

It has been 4 days since this issue and I am yet to receive my refund. I have shared with BB all the transaction proofs from my bank, and my bank has confirmed that the money has been charged on my credit card.

After speaking with a...

Bigbasket is part of Tata Neu app . Tata neu team conducted Tata rewards league where users are encouraged to place more orders and amount more than 15000. In the league users who place orders more than 10 and amount more than 15000 reach to final stage. I have placed almost 12 orders worth 17000 on bigbasket and my bigbasket account is deactivated due to this. I have wallet balance.more than 3500 in bigbasket and they are not activating...

I have been a customer of BigBasket since 2018 and order regularly every week. Since yesterday, I was unable to log in using my credentials and upon contacting customer service, I was told that as per records, it had been noticed that I was misusing the Bigbasket policies, and hence, the account has been deactivated.

I fail to understand what policies I could have violated by placing an order regularly every week. Furthermore,...