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BigBasket.com Complaints & Reviews

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Updated: Jan 28, 2025
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BigBasket.com reviews & complaints page 3

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F
FRDa
Sep 4, 2023
Sep 12, 2023
This thread was updated on Sep 12, 2023
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Account shows inactive orders cancelled without any reason

Website: bigbasket.com

I have been a BB customer for last 4 years ordering approximately once a week

I was shocked to receive a series of emails stating that my orders for today and Tuesday were summarily cancelled due to "unusual conflict " and I was logged out of the app

When I tried to log in msg says " Account does not exist" and a call to CS also said they are unable to access my account and I should email CS to rectify the anomalybr...
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F
FRDa
Sep 4, 2023
Sep 12, 2023
This thread was updated on Sep 12, 2023
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Account made inactive orders cancelled without any reason

Address: Bengaluru India

I have been a BB customer for last 4 years ordering approximately once a week

I was shocked to receive a series of emails stating that my orders for today and Tuesday were summarily cancelled due to "unusual conflict " and I was logged out of the app

When I tried to log in msg says " Account does not exist" and a call to CS also said they are unable to access my account and I should email CS to rectify the anomalybr...
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F
FRDa
Sep 4, 2023
Sep 12, 2023
This thread was updated on Sep 12, 2023
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Inactivation of account and cancellation without any reason

Address: Bangalore
Website: bigbasket.com

I have been a BB customer for last 4 years ordering approximately once a week

I was shocked to receive a series of emails stating that my orders for today and Tuesday were summarily cancelled due to "unusual conflict " and I was logged out of the app

When I tried to log in msg says " Account does not exist" and a call to CS also said they are unable to access my account and I should email CS to rectify the anomalybr...
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S
from Hyderabad, Telangana
Aug 30, 2023
Sep 12, 2023
This thread was updated on Sep 12, 2023
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Very bad customer service experience

My Order id: ( EXN-[protected][protected] I would like to give a zero rating. Very bad customer experience.

You run a big delivery company and its such a cheap and poor thing you cannot even provide proper packaging or carry bag for the items you deliver? I received my order today and the delivery executive has given me all my items openly on the road with out even a carry bag it was so embarrassing on the road like that to...
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S
from Hyderabad, Telangana
Aug 30, 2023
Sep 12, 2023
This thread was updated on Sep 12, 2023
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Very poor customer service experience

Hi,

My Order id: ( EXN-[protected][protected] I would like to give a zero rating. Very bad customer experience.

You run a big delivery company and its such a cheap and poor thing you cannot even provide proper packaging or carry bag for the items you deliver? I received my order today and the delivery executive has given me all my items openly on the road with out even a carry bag it was so embarrassing on the...
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M
Muser Buser
Aug 30, 2023
Sep 1, 2023
This thread was updated on Sep 1, 2023
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Forcing me to buy a free item that hurts my sentiments

Address: HYDERABAD

Trying to order few items from big basket app. It automatically adds item Eastern Chicken Masala that is added to my cart and then gave an equivalent discount of the price, i.e. 10 rs. This strongly hurts my sentiments as I am a pure vegetarian and buying this kind of masala even free, hurts my religious sentiments. Also, twice tried to reach out to customer care but they said they cannot remove the free item. Also asked for escalation but...
+2 photos
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M
Mihir bhai
from BHAVNAGAR, Gujarat
Aug 26, 2023
Sep 1, 2023
This thread was updated on Sep 1, 2023
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Money not refunding

Actually I places multiple orders at the same time that also prepaid and after without asking they cancelled all and blocked my account and they told it will never be unblocked so my 20000 rupees which I have invested have gone from my wallet and they are not responding not even replying properly...
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S
sunnyluthra1
Aug 16, 2023
Aug 17, 2023
This thread was updated on Aug 17, 2023
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Bb wallet showing Negative balance

Hi,

I tried to ordered something from big basket.com on 13th August 2023, but due to connectivity issues my payment didnt went through and now today when i opened the bigbasket app its showing a negative balance of 27.13 Rs. They are cheating their customers just because payment didnt went through and now if i have to use the app, first i have to pay 27.13 Rs. Please look into the matter as they are cheating thousands of people...
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T
Tamilarasi M
Jul 20, 2023
Aug 3, 2023
This thread was updated on Aug 3, 2023
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Fresho tender coconut I've bought from big basket are immature & contains only 70ml bitter tasting water

Bill DC.NO- NEXTN23ILAA49404
Supplier - Innovative Retail Concepts Pvt Ltd
Date of order- 17/07/2023
Date of delivery - 18/07/2023
Order No- EXN- [protected][protected]...
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V
Vinayrajput1794
Jul 19, 2023
Aug 3, 2023
This thread was updated on Aug 3, 2023
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False commitment and pathetic behaviour of customer care executives

I ordered groceries from big basket and choose a slot of 8:00pm-11:00pm as given by their app, but got a call from delivery guy that it’s late and he needs to go home, on humanitarian grounds i agreed that please deliver it in a the morning latest by 8:00am.
After calling several times in morning he didn’t answer and my order shifted for Wednesday without my concern and they removed stuff from my inventory without prior notice.br...
+1 photos
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N
NISHTHA JHA
Jul 10, 2023
Jul 13, 2023
This thread was updated on Jul 13, 2023
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No product delivered but taken the money

Address: Noida

Today I have ordered some things from big basket now and also done the payment but after several calls it's showing in the App that your order is delivered but I haven't received the order. Also the order is paid i want my refund. I'm attaching image below and also attaching delivery boy no. He's not even answering the call ‪+[protected]‬....
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T
Tassee
from Mumbai, Maharashtra
Jul 4, 2023
Jul 11, 2023
This thread was updated on Jul 11, 2023
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Harassment by customer care and delivery agent

Address: Mumbai

Bigbasket now delivered incomplete parcel and is not picking up the return order
The delivery agent played a game by not delivering the entire order and the customer care is playing a game from 3 in the afternoon till now 8:48
They arenot issuing my refund and are not responding
Worst site dupes customers and harrasses them
Sells opened products
Beware consumers...
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C
Cathie0912
from Aizawl, Mizoram
Jul 4, 2023
Jul 11, 2023
This thread was updated on Jul 11, 2023
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Debit from bb wallet

I have never activated my bbwallet nor use money from there.. why is there a debt from me in the wallet and why the app is charging me extra for this debt?...
+3 photos
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R
RajanVerma
from Mohali, Punjab
Jul 4, 2023
Jul 4, 2023
This thread was updated on Jul 4, 2023
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Rotten fruits(Kiwis) Provided. Return Not picked. Unreachable Using Chat and Customer Care Number

Rotten fruits(Kiwis) Provided. Return Not picked. Unreachable Using Chat and Customer Care Number.
Number: [protected]
Name Rajan Verma

Contact me as your number is unreachable from my registered number, Shows me call ended.
And your Chat window for ask us is bugged out and no one gets assigned to chat with, only shows old chat there....
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A
Anand200312
from kolkata, West Bengal
Jul 3, 2023
Jul 4, 2023
This thread was updated on Jul 4, 2023
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Behaviour of senior

Address: Borali, Basaltic Highway, kolkata

Sir or Mam,
I am not comfortable with english . so please try to understand my words.
I am employee of bigbasket dc bantala, sir I Dont know where I complain as employee that's why I complain here please read sir, today my senior behaviour neha mam is roughly bad for me. She snatch my device roughly in front of my colleagues and also some other senior order allocator and told me to get out in the middle of my work because today...
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N
NKant
Jul 3, 2023
Jul 4, 2023
This thread was updated on Jul 4, 2023
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Order Canceled by Company After Slot Expired

For Order ID [protected] after expiry of slot delivery waiting for 2 days, Canceled by the BB Team by just SMS. When Contacted CC Executive they just told me the reason you didn't picked call.
When I asked for the repeat order for delivery, than BB team giving time for another day slot.
It's too pathetic service.
Kindly look into it....
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G
Gorababu123
from Gurgaon, Haryana
Jun 26, 2023
Jul 4, 2023
This thread was updated on Jul 4, 2023
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Order EXN 1245728545 20230625

I placed the above order for delivery on 26.06.23 in the 10.30 - 12.30 slot .At 10.30 the status showed out for deliver . At 12.40 I contacted the customer on chat to ask for a time as to when it would be delivered and was told " It will be delivered today " ! When I said that I have other work and need to to know the time so I could leave the house I was told a call back will be arranged . At 1.10 I called your helpline and was given the...
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C
Cathie0912
from Aizawl, Mizoram
Jun 22, 2023
Jul 4, 2023
This thread was updated on Jul 4, 2023
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Debit applied from wallet error

The debit applied wallet should lower the the final price of my order but it got added to my final payment.. if i can get a refund of this i would be grateful...
+1 photos
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O
OlgaT
from Vijayawada, Andhra Pradesh
Jun 21, 2023
Jul 4, 2023
This thread was updated on Jul 4, 2023
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Account blocked

Address: Vijayawada

My account ticket no.[protected] was blocked and the company refuses to return the money left on the wallet. if the issue is not resolved on your part, I will file a lawsuit in court to recover the amount of money and non-pecuniary damage...
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V
Veena Tanna
Jun 20, 2023
Jul 4, 2023
This thread was updated on Jul 4, 2023
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My Bigbasket account number is blocked and deactivated

They had given so many items in the bad condition..so we asked for refund .....
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