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BigBasket.com Complaints & Reviews

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1.7

Updated: Jan 28, 2025

Complaints 1204

Resolved

357

Unresolved

847

So far, so good. BigBasket.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BigBasket.com will keep up the work and continue to help more customers with their concerns even better 🤝

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Worm infested eggs

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BB wallet showing negative amount

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big basket has fake items in their application and looted and blocked account when the order was placed

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my big basket account is deactivated

Featured stories

Forcing me to buy a free item that hurts my sentiments

Unauthorised business by bigbasket

BigBasket.com reviews & complaints page 3

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Website: bigbasket.com

I have been a BB customer for last 4 years ordering approximately once a week

I was shocked to receive a series of emails stating that my orders for today and Tuesday were summarily cancelled due to "unusual conflict " and I was logged out of the app

When I tried to log in msg says " Account does not exist" and a call to CS also said they are unable to access my account and I should email CS to rectify the anomalybr...

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Address: Bengaluru India

I have been a BB customer for last 4 years ordering approximately once a week

I was shocked to receive a series of emails stating that my orders for today and Tuesday were summarily cancelled due to "unusual conflict " and I was logged out of the app

When I tried to log in msg says " Account does not exist" and a call to CS also said they are unable to access my account and I should email CS to rectify the anomalybr...

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Address: Bangalore

Website: bigbasket.com

I have been a BB customer for last 4 years ordering approximately once a week

I was shocked to receive a series of emails stating that my orders for today and Tuesday were summarily cancelled due to "unusual conflict " and I was logged out of the app

When I tried to log in msg says " Account does not exist" and a call to CS also said they are unable to access my account and I should email CS to rectify the anomalybr...

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My Order id: ( EXN-[protected][protected] I would like to give a zero rating. Very bad customer experience.

You run a big delivery company and its such a cheap and poor thing you cannot even provide proper packaging or carry bag for the items you deliver? I received my order today and the delivery executive has given me all my items openly on the road with out even a carry bag it was so embarrassing on the road like that to...

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Hi,

My Order id: ( EXN-[protected][protected] I would like to give a zero rating. Very bad customer experience.

You run a big delivery company and its such a cheap and poor thing you cannot even provide proper packaging or carry bag for the items you deliver? I received my order today and the delivery executive has given me all my items openly on the road with out even a carry bag it was so embarrassing on the...

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Address: HYDERABAD

Trying to order few items from big basket app. It automatically adds item Eastern Chicken Masala that is added to my cart and then gave an equivalent discount of the price, i.e. 10 rs. This strongly hurts my sentiments as I am a pure vegetarian and buying this kind of masala even free, hurts my religious sentiments. Also, twice tried to reach out to customer care but they said they cannot remove the free item. Also asked for escalation but...

+2 photos

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Actually I places multiple orders at the same time that also prepaid and after without asking they cancelled all and blocked my account and they told it will never be unblocked so my 20000 rupees which I have invested have gone from my wallet and they are not responding not even replying properly...

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Hi,

I tried to ordered something from big basket.com on 13th August 2023, but due to connectivity issues my payment didnt went through and now today when i opened the bigbasket app its showing a negative balance of 27.13 Rs. They are cheating their customers just because payment didnt went through and now if i have to use the app, first i have to pay 27.13 Rs. Please look into the matter as they are cheating thousands of people...

+1 photos

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Bill DC.NO- NEXTN23ILAA49404
Supplier - Innovative Retail Concepts Pvt Ltd
Date of order- 17/07/2023
Date of delivery - 18/07/2023
Order No- EXN- [protected][protected]...

+2 photos

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I ordered groceries from big basket and choose a slot of 8:00pm-11:00pm as given by their app, but got a call from delivery guy that it’s late and he needs to go home, on humanitarian grounds i agreed that please deliver it in a the morning latest by 8:00am.
After calling several times in morning he didn’t answer and my order shifted for Wednesday without my concern and they removed stuff from my inventory without prior notice.br...

+1 photos

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Address: Noida

Today I have ordered some things from big basket now and also done the payment but after several calls it's showing in the App that your order is delivered but I haven't received the order. Also the order is paid i want my refund. I'm attaching image below and also attaching delivery boy no. He's not even answering the call ‪+[protected]‬....

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Address: Mumbai

Bigbasket now delivered incomplete parcel and is not picking up the return order
The delivery agent played a game by not delivering the entire order and the customer care is playing a game from 3 in the afternoon till now 8:48
They arenot issuing my refund and are not responding
Worst site dupes customers and harrasses them
Sells opened products
Beware consumers...

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I have never activated my bbwallet nor use money from there.. why is there a debt from me in the wallet and why the app is charging me extra for this debt?...

+3 photos

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Rotten fruits(Kiwis) Provided. Return Not picked. Unreachable Using Chat and Customer Care Number.
Number: [protected]
Name Rajan Verma

Contact me as your number is unreachable from my registered number, Shows me call ended.
And your Chat window for ask us is bugged out and no one gets assigned to chat with, only shows old chat there....

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Address: Borali, Basaltic Highway, kolkata

Sir or Mam,
I am not comfortable with english . so please try to understand my words.
I am employee of bigbasket dc bantala, sir I Dont know where I complain as employee that's why I complain here please read sir, today my senior behaviour neha mam is roughly bad for me. She snatch my device roughly in front of my colleagues and also some other senior order allocator and told me to get out in the middle of my work because today...

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For Order ID [protected] after expiry of slot delivery waiting for 2 days, Canceled by the BB Team by just SMS. When Contacted CC Executive they just told me the reason you didn't picked call.
When I asked for the repeat order for delivery, than BB team giving time for another day slot.
It's too pathetic service.
Kindly look into it....

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I placed the above order for delivery on 26.06.23 in the 10.30 - 12.30 slot .At 10.30 the status showed out for deliver . At 12.40 I contacted the customer on chat to ask for a time as to when it would be delivered and was told " It will be delivered today " ! When I said that I have other work and need to to know the time so I could leave the house I was told a call back will be arranged . At 1.10 I called your helpline and was given the...

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The debit applied wallet should lower the the final price of my order but it got added to my final payment.. if i can get a refund of this i would be grateful...

+1 photos

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Address: Vijayawada

My account ticket no.[protected] was blocked and the company refuses to return the money left on the wallet. if the issue is not resolved on your part, I will file a lawsuit in court to recover the amount of money and non-pecuniary damage...

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4 found this helpful

They had given so many items in the bad condition..so we asked for refund .....

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