BigBasket.com Complaints & Reviews

I ordered the grocery and it gave delivery slot for Saturday night. Obviously I needed it Sunday morning urgently so relied on big basket and ordered it. Saturday night they changed the delivery time to 11 am - 2 pm. I requested customer service that I need it urgently and I would have have gone in the night to buy the grocery if I knew u r not going to deliver on time. In stead of taking my request they changed the delivery time to 6pm.-...

My BigBasket account is has been deactivated for more than 20 days now. I don't know the reason for the deactivation of my account.

I first sent the email regarding this to [protected]@bigbasket.com on 5th December 2022 and asked them to either activate my account or to refund the amount that was in my wallet. But my issue hasn't been resolved yet. So I sent an email again on 17th December 2022 but still no reply to why...

Most of the products which received today 1 or 2 months old stock for products only expiry date 3 or 4 months. 1 product already expired and past 15 days, but they sent. I don't know how they checking quality and expiry dates before sending to customer. Really, they playing games with customer health in name of Tata group trust....

As I generally order in bulk for 2-3 months and I don’t own a shop I order it for personal uses.
I got a call from big basket executive that I don’t register my account in commercial I can’t order in this much bulk so they inactivated my account.

I would like to know how can I again start ordering like I did before.
Cause I m doing it from 2-3 years and nothing like this happened before....

My Wallet balance is shown in negative amounting to rupees -57. How is this possible, I have never even placed an order from this account. This is complete fraud, what if a person orders and does not realise that there is a hidden amount automatically added to the bill. There is no explanation for this charge at all...

I have a negative wallet balance, this is complete fraud. What if an old person orders and does not realise that there is this hidden fees automatically added to the bill. My Wallet balance is -57. I have never placed an order with this account, there is no explanation for this amount at all....

They have deactivated my accounts multiple times as i report their malpractices and misbehaviour time to time . They have held almost 1500 rs of mine till now and deactivated my accounts to hide that they deliver expire products. Their delivery guy misbehaviour and rude vulgar attitude. Pl help us we are fed up....

I am unable to add complete and correct address in my profile. The software does not let me do it. My correct and complete address is as follows.

Jawahar Lal Kaul
56 Anupam Apartments,
Mehrauli Badarpur Road
Nr Dy Collector Office
New Delhi 110068, INDIA
Phone [protected] Email [protected]@hotmail.com

Please help. Thanks...

I am a regular customer of big basket but for last ten days I am unable to order because when after selecting the products I click on the basket then an icon comes up saying ‘Oops something went wrong.’I have been so much troubled and disgusted.I complained to the grievance Officer also.He called and listened to the problem and promised to look into it but nothing happened.Si do something fast otherwise you will lose a loyal customer.br...

Amitkohli
from Ambala Cantt, Haryana
3 Dec 2022
Bigbasket.com — Account Deactivated with wrong Reason
I am the customer for BigBasket for almost 6 months.I am using the service very actively. But when on 3 Dec 2022 i opened My App to order it shows my account has been inactivated and i need to reach out to Customer Care. When call Customer Care they said don't know reason and asked me to contact [protected]@bigbasket.com....

I am the customer for BigBasket for almost 5 years.I am using the service very actively. But when on 27th November 2022 i opened My App to order it shows my account has been inactivated and i need to reach out to Customer Care. When call Customer Care they said don't know reason and asked me to contact [protected]@bigbasket.com. When i dropped mail they responded back after 24 hours stating that "We would like to inform you that as per...

I am getting phone calls from random numbers claiming that bigbasket is providing them with their customer's numbers regarding random scam schemes.
I would like to know the accountability of bigbasket leaking sensitive information of their customers to scammers....

Delivery executive refused to give the order as he didn't hv change, mine gpay was not working at that day, he told he will come later on but he cancelled my order without informing me I received a call from cc I explained them the incident they told I will get my order but haven't received any info from last 3-4days...

It has been 2 days i haven't received my order yet, such unprofessional attitude from your team ....

Sir I ordered on 11 th November. And my order schedule on 12 th November till 9.pm
Unfortunately.my order not delivered on schedule time then u rase complent then they give me 5 percentage delivery guarantee cash back and my order rescheduled on 13th November.
But today's I received mail that my order again rescheduled due to not attempt call .
While no call received from your side.
What is delivery guarantee...

I took a subscription of banana leaves every alternate day. They provided very poor quality leaves 80% of time. They refunded the amount 2-3 times and after that they said they cannot refund any more. I needed the banana leaves, so had to arrange locally . This is really poor service from a company owned by TATA group....

Big basket is harrassing me from few days they didn't delivered me products and argued with me the delivery partners and delivery agents given threating me and use bad words also ...plz take strong action against them...

Big basket is harrassing me from few days they didn't delivered me products and argued with me the delivery partners and delivery agents given threating me and use bad words also ...plz take strong action against them, not a single support given by the customer support also all are liar and cheaters...

My account has been deactivated with false reason that i had received a phone call from big basket and saying that your account has deactivated because of bulk orders then what i should do there are giving only 2 quantity only in 3 days then what i should do about this iam not able to understand please help me...

27th September & today

I have received items other than what I ordered.

Last time I returned the same to the delivery person but yet to get back the refund.

This time also wrong delivery

No response till now...