BigBasket.com Complaints & Reviews

It has been 2 days i haven't received my order yet, such unprofessional attitude from your team .

Sir I ordered on 11 th November. And my order schedule on 12 th November till 9.pm
Unfortunately.my order not delivered on schedule time then u rase complent then they give me 5 percentage delivery guarantee cash back and my order rescheduled on 13th November.
But today's I received mail that my order again rescheduled due to not attempt call .
While no call received from your side.
What is delivery guarantee in BigBasket?

What is WYSIWYG Guarantee? As per the guarantee, Bigbasket promises 100% Order fulfillment. If they could not deliver all the products ordered, your bigbasket account would be credited with additional 50% of the order value for all the undelivered or partially delivered items.

Give me above guarantee. And deliver my product today
Otherwise I go for consumer court

I took a subscription of banana leaves every alternate day. They provided very poor quality leaves 80% of time. They refunded the amount 2-3 times and after that they said they cannot refund any more. I needed the banana leaves, so had to arrange locally . This is really poor service from a company owned by TATA group....

Big basket is harrassing me from few days they didn't delivered me products and argued with me the delivery partners and delivery agents given threating me and use bad words also ...plz take strong action against them

Big basket is harrassing me from few days they didn't delivered me products and argued with me the delivery partners and delivery agents given threating me and use bad words also ...plz take strong action against them, not a single support given by the customer support also all are liar and cheaters

My account has been deactivated with false reason that i had received a phone call from big basket and saying that your account has deactivated because of bulk orders then what i should do there are giving only 2 quantity only in 3 days then what i should do about this iam not able to understand please help me

27th September & today

I have received items other than what I ordered.

Last time I returned the same to the delivery person but yet to get back the refund.

This time also wrong delivery

No response till now

Pathetic costomer support even after events done at premises they are unable to deliver subscription order and not able to sort it out from 2days

Bigbasket came with false Misleading offers at our Optimum Rose apt, one Mr.Dhiraj[protected] misleaded with offers and hidden agenda of cheating residents and post transfer of wallet amount neither he is able to deliver nor responding for the calls. Everyday i am getting delivery message without order delivery and deduction of amount from wallet. with this experience we feel bigbasket is fraud and misleading innocent costomers beware of this portal business

I ordered some mazza and sprite from big basket but i got one mazza bottle unsealed

Poor resolution of issues
Poor mapping software
Poor handling of customer

Hi in My wallet is +16 & after3 months, i opened the BIG BASKET app, My wallet amount is in -9rs. why it is so.

I have been struggling with big basket and bbdaily since October 2021

Tickets raised for me without a solution:
bbdaily:
[protected]
[protected]
[protected]

bigbasket:
[protected]
[protected]
[protected]

bbdaily login says "Account is inactive".
bbdaily asks me to contact big basket and activate the account.
big basket tells me the account...

Since am working in big basket my salary was not paid last 3 month please give my salary I need pay my household expenses & hospital bill I already taken an loan from outside to fulfill my need please request you to help me

Ref. : Pick-up Order ENKPO[protected]
I had complained to your customer service cell and explained that against my order for Sula Chenin Blanc RESERVE I had been supplied the ordinary Sula Chenin Blanc - this despite the Bill showing Chenin Blanc Reserve.
This was delivered in a soft sealed pack at the gate at night.
On opening the sealed pack next morning I found that I had not been supplied the Chenin Blanc Reserve but the ordinary variety.
In the chat that followed with your customer service on 14th Sept it was confirmed that the incorrect supply would be picked up the same day and I would in due course be credited with the cost to Big Basket wallet for use in future orders. I also received a SMS at my mobile number the same day providing me with the details of the above Pick-up Order.
Strangely at around 4.30 p.m. I received a call from [protected] advising me that I had been incorrectly advised (in the chat and in the SMS that followed) that the wine bottles would be picked up and that I should have asked for open delivery etc. etc. etc. Very typical 'bazar' attitude - customer is always wrong.
The position is very simple : BB has failed to take back the incorrect supplied bottles and failed to abide by the very fair agreement reached with your customer service executive and confirmed by SMS.
The TATA ethos seems not have trickled down to your ground staff. Can never imagine something like this happening with Amazon or Flipkart.
Since I will not be risking ordering further from BB I have asked for my account to be immobilized (or whatever it is you call it) and this has been confirmed in my chat with you.
Shopna Gupta
( [protected] )

Dear team BB,
This is to bring to your urgent notice that I have not yet received Min cashback of Rs.100 in my Mobikwik wallet as per offer against my order no.EXN[protected][protected], dtd 09.09.22, few relevant snapshots attached as ready refn.

Pls look into this matter and do the needful on urgent basis.

Your immediate action and positive response would be appreciated.

Thanks and regards,
Pradip

I ordered for a few grocery items on Monday which was to be delivered on Tuesday morning but due to dome delivery constraints it wasn’t and the order was cancelled. It was said refund will be credited within 48hr to source but it’s been a week already. Everytime I contact them the time is extended. First 24hrs then 48 then 72 and now 9 days. And I contacted the bank with the reference id given by them and as per them there’s no payment stuck with that reference id.
Just take a proper look into this cause now it’s frustrating.
Account- Sudipta Roy

My account is deactivated and bb wallet money is also taken and saying they will not return

I made an order on 4 September 2022 for Rs. 2282.75 through my visa card but it failed and I tried again through my card it failed again after that I tried through UPI and it was successful, but bigbasket is saying they haven’t received the amount which has already been debited and is also mentioned in my account statement. When I contacted my bank they are saying that amount has been received by bigbasket but bigbasket is saying they haven’t. It isn’t either my fault for doing what the bigbasket app said. I paid two times for the same order, as I thought my previous amount will be debited, but it wasn’t.

We had done shopping for the RS.1200 the delivery boy is saying us to take the delivery from the office in gullapalli. He is saying that if the products are above the1500 rs he will give the door delivery else we have to collect from office.or we have to give the extra charge for him of 50rs to get products delivered.
But the site is showing free delivery.
It is the 2nd time we are facing the same issue.