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BigBasket.com Complaints & Reviews

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Updated: Jul 12, 2025
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BigBasket.com reviews & complaints page 8

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N
Naanditaa
Nov 13, 2022
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Address: House no 46 journalist colony janakpur kahilipara Guwahati 781019

Delivery executive refused to give the order as he didn't hv change, mine gpay was not working at that day, he told he will come later on but he cancelled my order without informing me I received a call from cc I explained them the incident they told I will get my order but haven't received any info from last 3-4days
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    R
    Retikab
    Nov 13, 2022
    Dec 29, 2022
    This thread was updated on Dec 29, 2022
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    It has been 2 days i haven't received my order yet, such unprofessional attitude from your team .
    BigBasket.com customer support has been notified about the posted complaint.
    We are sorry for the inconvenience caused, request you to share us the registered contact number. We will have this checked and assist you.
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      K
      kirudinesh
      from Mohali, Punjab
      Nov 13, 2022
      Resolved
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      Resolved

      Address: Online

      Sir I ordered on 11 th November. And my order schedule on 12 th November till 9.pm
      Unfortunately.my order not delivered on schedule time then u rase complent then they give me 5 percentage delivery guarantee cash back and my order rescheduled on 13th November.
      But today's I received mail that my order again rescheduled due to not attempt call .
      While no call received from your side.
      What is delivery guarantee in BigBasket?

      What is WYSIWYG Guarantee? As per the guarantee, Bigbasket promises 100% Order fulfillment. If they could not deliver all the products ordered, your bigbasket account would be credited with additional 50% of the order value for all the undelivered or partially delivered items.

      Give me above guarantee. And deliver my product today
      Otherwise I go for consumer court
      +1 photos
      Dec 22, 2022
      Complaint marked as Resolved 
      BigBasket.com customer support has been notified about the posted complaint.
      Verified Support
      Nov 17, 2022
      BigBasket.com Customer Care's response
      We are sorry for the inconvenience caused, request you to share us the registered contact number. We will have this checked and assist you.
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        F
        Freeursoul
        from Powai, Maharashtra
        Nov 5, 2022
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        Banana leaves of poor quality given everytime

        I took a subscription of banana leaves every alternate day. They provided very poor quality leaves 80% of time. They refunded the amount 2-3 times and after that they said they cannot refund any more. I needed the banana leaves, so had to arrange locally . This is really poor service from a company owned by TATA group....
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        R
        Rahuldx8
        from Powai, Maharashtra
        Nov 3, 2022
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        Address: Balasore

        Big basket is harrassing me from few days they didn't delivered me products and argued with me the delivery partners and delivery agents given threating me and use bad words also ...plz take strong action against them
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          Rahuldx8
          from Powai, Maharashtra
          Nov 3, 2022
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          Address: Balasore

          Big basket is harrassing me from few days they didn't delivered me products and argued with me the delivery partners and delivery agents given threating me and use bad words also ...plz take strong action against them, not a single support given by the customer support also all are liar and cheaters
          +1 photos
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            M
            Mani@2004
            Oct 27, 2022
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            Address: Zaheerabad

            My account has been deactivated with false reason that i had received a phone call from big basket and saying that your account has deactivated because of bulk orders then what i should do there are giving only 2 quantity only in 3 days then what i should do about this iam not able to understand please help me
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              P
              Prasad Raghavan
              from Chennai, Tamil Nadu
              Oct 20, 2022
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              27th September & today

              I have received items other than what I ordered.

              Last time I returned the same to the delivery person but yet to get back the refund.

              This time also wrong delivery

              No response till now
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                S
                sureshkhot
                from Bengaluru, Karnataka
                Oct 11, 2022
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                Pathetic costomer support even after events done at premises they are unable to deliver subscription order and not able to sort it out from 2days
                Nov 19, 2022
                Complaint marked as Resolved 
                BigBasket.com customer support has been notified about the posted complaint.
                Verified Support
                Oct 18, 2022
                BigBasket.com Customer Care's response
                We regret the inconvenience caused, request you to share us the registered contact number. We will have this checked and assist you.
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                  S
                  sureshkhot
                  from Bengaluru, Karnataka
                  Oct 11, 2022
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                  Address: K R Puram Hoodi

                  Bigbasket came with false Misleading offers at our Optimum Rose apt, one Mr.Dhiraj[protected] misleaded with offers and hidden agenda of cheating residents and post transfer of wallet amount neither he is able to deliver nor responding for the calls. Everyday i am getting delivery message without order delivery and deduction of amount from wallet. with this experience we feel bigbasket is fraud and misleading innocent costomers beware of this portal business
                  +1 photos
                  Nov 28, 2022
                  Complaint marked as Resolved 
                  BigBasket.com customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 18, 2022
                  BigBasket.com Customer Care's response
                  We regret the inconvenience caused, request you to share us the registered contact number. We will have this checked and assist you.
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                    A
                    Aman91101
                    from Durgapur, West Bengal
                    Oct 10, 2022
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                    I ordered some mazza and sprite from big basket but i got one mazza bottle unsealed
                    BigBasket.com customer support has been notified about the posted complaint.
                    We are sorry to hear that, request you to share us the registered contact number. Our team will have this checked and assist you.
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                      P
                      pgrzange
                      from New Delhi, Delhi
                      Oct 10, 2022
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                      Resolved

                      Poor resolution of issues
                      Poor mapping software
                      Poor handling of customer
                      Nov 24, 2022
                      Complaint marked as Resolved 
                      BigBasket.com customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 18, 2022
                      BigBasket.com Customer Care's response
                      We regret the inconvenience caused, request you to share us the registered contact number. We will have this checked and assist you.
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                        S
                        shivakumar511
                        Sep 24, 2022
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                        Hi in My wallet is +16 & after3 months, i opened the BIG BASKET app, My wallet amount is in -9rs. why it is so.
                        Nov 27, 2022
                        Complaint marked as Resolved 
                        BigBasket.com customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 18, 2022
                        BigBasket.com Customer Care's response
                        We are sorry to hear that, request you to share us the registered contact number. Our team will have this checked and assist you.
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                          T
                          the.sankar.vedantam
                          Sep 18, 2022
                          Jul 26, 2023
                          This thread was updated on Jul 26, 2023
                          Resolved
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                          Resolved

                          Account activation issue: Big Basket v/s bbdaily

                          Address: Bengaluru

                          I have been struggling with big basket and bbdaily since October 2021

                          Tickets raised for me without a solution:
                          bbdaily:
                          [protected]
                          [protected]
                          [protected]

                          bigbasket:
                          [protected]
                          [protected]
                          [protected]

                          bbdaily login says "Account is inactive".
                          bbdaily asks me to contact big basket and activate the account.
                          big basket tells me the account...
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                          ujwala todkar
                          Sep 17, 2022
                          Resolved
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                          Resolved

                          Address: Mumbai

                          Since am working in big basket my salary was not paid last 3 month please give my salary I need pay my household expenses & hospital bill I already taken an loan from outside to fulfill my need please request you to help me
                          Oct 23, 2022
                          Complaint marked as Resolved 
                          BigBasket.com customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 21, 2022
                          BigBasket.com Customer Care's response
                          We are sorry to hear that, request you to share us the contact details along with location details. We will have this checked and assist you.
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                            D
                            dhrubogupta
                            from Bongaigaon, Assam
                            Sep 15, 2022
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                            Ref. : Pick-up Order ENKPO[protected]
                            I had complained to your customer service cell and explained that against my order for Sula Chenin Blanc RESERVE I had been supplied the ordinary Sula Chenin Blanc - this despite the Bill showing Chenin Blanc Reserve.
                            This was delivered in a soft sealed pack at the gate at night.
                            On opening the sealed pack next morning I found that I had not been supplied the Chenin Blanc Reserve but the ordinary variety.
                            In the chat that followed with your customer service on 14th Sept it was confirmed that the incorrect supply would be picked up the same day and I would in due course be credited with the cost to Big Basket wallet for use in future orders. I also received a SMS at my mobile number the same day providing me with the details of the above Pick-up Order.
                            Strangely at around 4.30 p.m. I received a call from [protected] advising me that I had been incorrectly advised (in the chat and in the SMS that followed) that the wine bottles would be picked up and that I should have asked for open delivery etc. etc. etc. Very typical 'bazar' attitude - customer is always wrong.
                            The position is very simple : BB has failed to take back the incorrect supplied bottles and failed to abide by the very fair agreement reached with your customer service executive and confirmed by SMS.
                            The TATA ethos seems not have trickled down to your ground staff. Can never imagine something like this happening with Amazon or Flipkart.
                            Since I will not be risking ordering further from BB I have asked for my account to be immobilized (or whatever it is you call it) and this has been confirmed in my chat with you.
                            Shopna Gupta
                            ( [protected] )
                            BigBasket.com customer support has been notified about the posted complaint.
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                              D
                              dpradip
                              from Gurgaon, Haryana
                              Sep 12, 2022
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                              Dear team BB,
                              This is to bring to your urgent notice that I have not yet received Min cashback of Rs.100 in my Mobikwik wallet as per offer against my order no.EXN[protected][protected], dtd 09.09.22, few relevant snapshots attached as ready refn.

                              Pls look into this matter and do the needful on urgent basis.

                              Your immediate action and positive response would be appreciated.

                              Thanks and regards,
                              Pradip
                              +3 photos
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                                S
                                sougatoroy3
                                Sep 11, 2022
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                                Resolved

                                Address: Ranchi

                                I ordered for a few grocery items on Monday which was to be delivered on Tuesday morning but due to dome delivery constraints it wasn’t and the order was cancelled. It was said refund will be credited within 48hr to source but it’s been a week already. Everytime I contact them the time is extended. First 24hrs then 48 then 72 and now 9 days. And I contacted the bank with the reference id given by them and as per them there’s no payment stuck with that reference id.
                                Just take a proper look into this cause now it’s frustrating.
                                Account- Sudipta Roy
                                Sep 21, 2022
                                Complaint marked as Resolved 
                                BigBasket.com customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 21, 2022
                                BigBasket.com Customer Care's response
                                We regret the inconvenience caused, we request you to share us the registered contact number. We will have this checked and assist you.
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                                  Vansha
                                  from Lucknow, Uttar Pradesh
                                  Sep 10, 2022
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                                  My account is deactivated and bb wallet money is also taken and saying they will not return
                                  BigBasket.com customer support has been notified about the posted complaint.
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                                    S
                                    SahreeN Younis
                                    Sep 9, 2022
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                                    Resolved

                                    Address: Noida, Uttar Pradesh
                                    Website: www.bigbasket.com

                                    I made an order on 4 September 2022 for Rs. 2282.75 through my visa card but it failed and I tried again through my card it failed again after that I tried through UPI and it was successful, but bigbasket is saying they haven’t received the amount which has already been debited and is also mentioned in my account statement. When I contacted my bank they are saying that amount has been received by bigbasket but bigbasket is saying they haven’t. It isn’t either my fault for doing what the bigbasket app said. I paid two times for the same order, as I thought my previous amount will be debited, but it wasn’t.
                                    +1 photos
                                    Sep 17, 2022
                                    Complaint marked as Resolved 
                                    Refunded.
                                    BigBasket.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 21, 2022
                                    BigBasket.com Customer Care's response
                                    We regret the inconvenience caused, we request you to share us the registered contact number. We will have this checked and assist you.
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