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BigBasket.com Complaints & Reviews

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Last updated Mar 10, 2024
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BigBasket.com reviews & complaints page 8

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U
ujwala todkar
Sep 17, 2022
Sep 21, 2022
This thread was updated on Sep 21, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Salary not getting

Address:Mumbai

Since am working in big basket my salary was not paid last 3 month please give my salary I need pay my household expenses & hospital bill I already taken an loan from outside to fulfill my need please request you to help me...
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D
dhrubogupta
from Bongaigaon, Assam
Sep 15, 2022
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Wrong supply not rectified

Ref. : Pick-up Order ENKPO[protected]
I had complained to your customer service cell and explained that against my order for Sula Chenin Blanc RESERVE I had been supplied the ordinary Sula Chenin Blanc - this despite the Bill showing Chenin Blanc Reserve.
This was delivered in a soft sealed pack at the gate at night.
On opening the sealed pack next morning I found that I had not been supplied the Chenin Blanc Reserve...
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Dear team BB,
This is to bring to your urgent notice that I have not yet received Min cashback of Rs.100 in my Mobikwik wallet as per offer against my order no.EXN[protected][protected], dtd 09.09.22, few relevant snapshots attached as ready refn.

Pls look into this matter and do the needful on urgent basis.

Your immediate action and positive response would be appreciated.

Thanks and regards,...
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S
sougatoroy3
Sep 11, 2022
Sep 21, 2022
This thread was updated on Sep 21, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not yet received

Address:Ranchi

I ordered for a few grocery items on Monday which was to be delivered on Tuesday morning but due to dome delivery constraints it wasn’t and the order was cancelled. It was said refund will be credited within 48hr to source but it’s been a week already. Everytime I contact them the time is extended. First 24hrs then 48 then 72 and now 9 days. And I contacted the bank with the reference id given by them and as per them there’s no payment...
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V
Vansha
from Lucknow, Uttar Pradesh
Sep 10, 2022
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Account deactivated

My account is deactivated and bb wallet money is also taken and saying they will not return...
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S
SahreeN Younis
Sep 9, 2022
Sep 21, 2022
This thread was updated on Sep 21, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Transaction dispute

Address:Noida, Uttar Pradesh
Website:www.bigbasket.com

I made an order on 4 September 2022 for Rs. 2282.75 through my visa card but it failed and I tried again through my card it failed again after that I tried through UPI and it was successful, but bigbasket is saying they haven’t received the amount which has already been debited and is also mentioned in my account statement. When I contacted my bank they are saying that amount has been received by bigbasket but bigbasket is saying they haven’t....
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K
Krishna kumari. Kodali
from Guntur, Andhra Pradesh
Sep 2, 2022
Sep 3, 2022
This thread was updated on Sep 3, 2022
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Complaining about delivery

Address:Gudavalli,cherukupalli md,bhapatla dist

We had done shopping for the RS.1200 the delivery boy is saying us to take the delivery from the office in gullapalli. He is saying that if the products are above the1500 rs he will give the door delivery else we have to collect from office.or we have to give the extra charge for him of 50rs to get products delivered.
But the site is showing free delivery.
It is the 2nd time we are facing the same issue....
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U
urhs
from Nalgonda, Telangana
Aug 31, 2022
Aug 31, 2022
This thread was updated on Aug 31, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Received expired product

I have ordered oil packet and they have sent me a product which is expired a month ago,
who is responsible if our health is affected and how neglegent is the team to send such products, the customer care team is not at all bothered about this...
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D
Aug 30, 2022
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[email protected]

Address:114 Medha Apartment, Mayur vihar phase 1, New delhi

My BB daily app not working....
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S
Srividya Prakash
Aug 26, 2022
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Service

Today I placed an order that got cancelled initiatially due to technical glitch from the payment gateway. However the same order was successful for the second time. When the order arrived, the delivery boy had got two sets of products, both the cancelled as well as the confirmed orders, but was not ready to give the products without collecting the money for the cancelled order, or give the products of the confirmed order and take back the...
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K
knksekhar
from Chennai, Tamil Nadu
Aug 24, 2022
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Charged more than MRP

I ordered rin liquid on 14th august 430ML bottle actually they charged 85 rupees but MRP shows only Rs.75.00 after several chat messages till not difference amount not credited

Central warehousing corporation
opp varadaraja theatre
chrompet
chennai 44

Bill generated by the above address

i ordered thru Big basket app

please do the needful
--
K...
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J
Jessy bhupathi
Aug 23, 2022
Aug 31, 2022
This thread was updated on Aug 31, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money refund

My money didn't credited to my upi account for my cancelled order which was done 14 days ago...
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S
Sambit2724
from Bhubaneswar, Odisha
Aug 19, 2022
Aug 31, 2022
This thread was updated on Aug 31, 2022
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Regarding product exchange and bb wallet

Yesterday I got a leaked oil packet. And today I placed it for exchange. But after placing my exchange order my bbwallet is showing a negative balance of 166. whereas it was 0 before placing the exchange order....
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J
Jas10
from Noida, Uttar Pradesh
Aug 18, 2022
Aug 31, 2022
This thread was updated on Aug 31, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Late delivery everytime

Website:www.bigbasket.com

Everytime i order from these guys, they deliver my order an hour late. What is the point in picking delivery slot. Customer care guys always give a wrong statement that delivery will not happen today, and other side delivery guy calls and deliver the order. Sometimes their delivery guys lie, and they are like "customer ghar pe nahi tha, address nahi mila. I am facing this crap for the past 4 years, and only reason to order from BB is they...
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R
Rahulk2022
from Patna, Bihar
Aug 16, 2022
Aug 31, 2022
This thread was updated on Aug 31, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I will not getting my proper salary

Address:Mahangupur, Patna

I am worker in Big Basket (Night Shift) since 1 months and my salary was ₹12, 000/- with OTT but i will get only ₹6, 200/- at 8/08/2022 and dats 9 - 10 i had a fever soo am not able to go duty at night shift. Soo i will calling higher post employe to complaint this case but he will not doing anything soo i will directly go company at 11/08/2022 too meet HR but he will telling why you will not come to company date 9 - 10 write a leave...
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P
Pankaj Shete
Aug 11, 2022
Aug 15, 2022
This thread was updated on Aug 15, 2022
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Got Expired Product Check after almost 1 month

Delivered Expired product to me.
Simply Nutra L-carnitine supplement
Order Date: 3rd July
Mfg Date: Jan 2021
Expired Date: Best before 18 months
INR 599...
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M
M@nsi gautam
from Hyderabad, Telangana
Aug 10, 2022
Oct 11, 2022
This thread was updated on Oct 11, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Order not delivered though payment is done

Address:MBCH girls hostel EFLU University tarnaka near sitaphal mandi flyover

I ordered two amul dark chocolates worth Rs. 220 and made the payment via UPI payment. Next the delivery person Kilambi Naga dheerendra called and said he will not deliver my order and asked me to cancel it. He talked to me very rudely and kept on asking me to cancel the order. I tried to contact the customer care service of big basket but no response.
This is unacceptable. You are creating problem for customers. Please deliver my...
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D
dasheth
Aug 9, 2022
Aug 15, 2022
This thread was updated on Aug 15, 2022
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Milk not delivered as ordered

Address:SUNSHIEN COURT, KALYANINAGAR, PUNE 411006

We have been facing lot of issues with big basket daily. We have been ordering milk on daily basis since last 4 to 5 months now. Last 2 to 3 months every week there are 2 to 3 incedences where the delivery is short. We have been complaing, and every time get the answer that next time this issue will not repeat. Bb daily is refunding the short receipt, but that does not give solve my problem. I have to everytime go out and again buy the milk...
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V
Vishnu Maheshwari
from Mumbai, Maharashtra
Aug 6, 2022
Oct 11, 2022
This thread was updated on Oct 11, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Harassment from bigbasket customer care and local employee

I ordered 4 items 2 days ago and had paid upfront for a delivery promise before 10:00 am after 2 days, i.e. 6th August 2022.
On the day of delivery the executive only delivered one of the product at 7:50 am and promised to give the other product same day within the time frame, i.e before 10:00 am.
Without any information, they updated that I have placed a return of the product. This return happened on my behalf from bigbasket...
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R
ranjan2k10
Aug 5, 2022
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Cancellation of product without my consent

Website:www.bigbasket.com/order/NJBPTFO-263558065-310722/details/?nc=oadtls_page

With reference to order no- NJBPTFO[protected] dtd-31.07.2022. One item- Oven cake mix was expected to be delivered on 05.08.2022 (7.30 am-9.30 pm).Delivery boy call with his personal no at 10.15am (twice) that got unpicked as I was not available at phone at that point of time. At 10.17am I called back. The delivery boy understood my location on phone call and assure to come in next 1 hour. But meantime I got a message on my Registered...
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