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BigBasket.com Complaints & Reviews

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1.7

Updated: May 20, 2025

Complaints 1205

Resolved

357

Unresolved

848

So far, so good. BigBasket.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BigBasket.com will keep up the work and continue to help more customers with their concerns even better 🤝

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Worm infested eggs

Cash Not Returned

Discrepancy in bill and excess amount being charged

Big Basket refund not given for cancelled order

Failed transaction

Most useful reviews

BB wallet showing negative amount

Order not delivered and yet status shows completed

big basket has fake items in their application and looted and blocked account when the order was placed

Big Basket is cheating customer in the name of order modification related charges

fake and colored sugar in 5 kg pack of royal organic

my big basket account is deactivated

Featured stories

Forcing me to buy a free item that hurts my sentiments

Unauthorised business by bigbasket

BigBasket.com reviews & complaints page 8

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I took a subscription of banana leaves every alternate day. They provided very poor quality leaves 80% of time. They refunded the amount 2-3 times and after that they said they cannot refund any more. I needed the banana leaves, so had to arrange locally . This is really poor service from a company owned by TATA group....

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Address: Balasore

Big basket is harrassing me from few days they didn't delivered me products and argued with me the delivery partners and delivery agents given threating me and use bad words also ...plz take strong action against them...

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Address: Balasore

Big basket is harrassing me from few days they didn't delivered me products and argued with me the delivery partners and delivery agents given threating me and use bad words also ...plz take strong action against them, not a single support given by the customer support also all are liar and cheaters...

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Address: Zaheerabad

My account has been deactivated with false reason that i had received a phone call from big basket and saying that your account has deactivated because of bulk orders then what i should do there are giving only 2 quantity only in 3 days then what i should do about this iam not able to understand please help me...

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27th September & today

I have received items other than what I ordered.

Last time I returned the same to the delivery person but yet to get back the refund.

This time also wrong delivery

No response till now...

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Pathetic costomer support even after events done at premises they are unable to deliver subscription order and not able to sort it out from 2days...

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Address: K R Puram Hoodi

Bigbasket came with false Misleading offers at our Optimum Rose apt, one Mr.Dhiraj[protected] misleaded with offers and hidden agenda of cheating residents and post transfer of wallet amount neither he is able to deliver nor responding for the calls. Everyday i am getting delivery message without order delivery and deduction of amount from wallet. with this experience we feel bigbasket is fraud and misleading innocent costomers beware of this...

+1 photos

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I ordered some mazza and sprite from big basket but i got one mazza bottle unsealed...

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Poor resolution of issues
Poor mapping software
Poor handling of customer...

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Hi in My wallet is +16 & after3 months, i opened the BIG BASKET app, My wallet amount is in -9rs. why it is so....

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Address: Bengaluru

I have been struggling with big basket and bbdaily since October 2021

Tickets raised for me without a solution:
bbdaily:
[protected]
[protected]
[protected]

bigbasket:
[protected]
[protected]
[protected]

bbdaily login says "Account is inactive".
bbdaily asks me to contact big basket and activate the account.
big basket tells me the account...

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Address: Mumbai

Since am working in big basket my salary was not paid last 3 month please give my salary I need pay my household expenses & hospital bill I already taken an loan from outside to fulfill my need please request you to help me...

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Ref. : Pick-up Order ENKPO[protected]
I had complained to your customer service cell and explained that against my order for Sula Chenin Blanc RESERVE I had been supplied the ordinary Sula Chenin Blanc - this despite the Bill showing Chenin Blanc Reserve.
This was delivered in a soft sealed pack at the gate at night.
On opening the sealed pack next morning I found that I had not been supplied the Chenin Blanc Reserve...

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Dear team BB,
This is to bring to your urgent notice that I have not yet received Min cashback of Rs.100 in my Mobikwik wallet as per offer against my order no.EXN[protected][protected], dtd 09.09.22, few relevant snapshots attached as ready refn.

Pls look into this matter and do the needful on urgent basis.

Your immediate action and positive response would be appreciated.

Thanks and regards,...

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Address: Ranchi

I ordered for a few grocery items on Monday which was to be delivered on Tuesday morning but due to dome delivery constraints it wasn’t and the order was cancelled. It was said refund will be credited within 48hr to source but it’s been a week already. Everytime I contact them the time is extended. First 24hrs then 48 then 72 and now 9 days. And I contacted the bank with the reference id given by them and as per them there’s no payment...

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My account is deactivated and bb wallet money is also taken and saying they will not return...

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Address: Noida, Uttar Pradesh

Website: www.bigbasket.com

I made an order on 4 September 2022 for Rs. 2282.75 through my visa card but it failed and I tried again through my card it failed again after that I tried through UPI and it was successful, but bigbasket is saying they haven’t received the amount which has already been debited and is also mentioned in my account statement. When I contacted my bank they are saying that amount has been received by bigbasket but bigbasket is saying they haven’t....

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Address: Gudavalli,cherukupalli md,bhapatla dist

We had done shopping for the RS.1200 the delivery boy is saying us to take the delivery from the office in gullapalli. He is saying that if the products are above the1500 rs he will give the door delivery else we have to collect from office.or we have to give the extra charge for him of 50rs to get products delivered.
But the site is showing free delivery.
It is the 2nd time we are facing the same issue....

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I have ordered oil packet and they have sent me a product which is expired a month ago,
who is responsible if our health is affected and how neglegent is the team to send such products, the customer care team is not at all bothered about this...

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Address: 114 Medha Apartment, Mayur vihar phase 1, New delhi

My BB daily app not working....

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