BigBasket.com Complaints & Reviews

Today I placed an order that got cancelled initiatially due to technical glitch from the payment gateway. However the same order was successful for the second time. When the order arrived, the delivery boy had got two sets of products, both the cancelled as well as the confirmed orders, but was not ready to give the products without collecting the money for the cancelled order, or give the products of the confirmed order and take back the...

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I ordered rin liquid on 14th august 430ML bottle actually they charged 85 rupees but MRP shows only Rs.75.00 after several chat messages till not difference amount not credited

Central warehousing corporation
opp varadaraja theatre
chrompet
chennai 44

Bill generated by the above address

i ordered thru Big basket app

please do the needful
--
K...

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My money didn't credited to my upi account for my cancelled order which was done 14 days ago...

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Yesterday I got a leaked oil packet. And today I placed it for exchange. But after placing my exchange order my bbwallet is showing a negative balance of 166. whereas it was 0 before placing the exchange order....

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Website: www.bigbasket.com

Everytime i order from these guys, they deliver my order an hour late. What is the point in picking delivery slot. Customer care guys always give a wrong statement that delivery will not happen today, and other side delivery guy calls and deliver the order. Sometimes their delivery guys lie, and they are like "customer ghar pe nahi tha, address nahi mila. I am facing this crap for the past 4 years, and only reason to order from BB is they...

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Address: Mahangupur, Patna

I am worker in Big Basket (Night Shift) since 1 months and my salary was ₹12, 000/- with OTT but i will get only ₹6, 200/- at 8/08/2022 and dats 9 - 10 i had a fever soo am not able to go duty at night shift. Soo i will calling higher post employe to complaint this case but he will not doing anything soo i will directly go company at 11/08/2022 too meet HR but he will telling why you will not come to company date 9 - 10 write a leave...

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Delivered Expired product to me.
Simply Nutra L-carnitine supplement
Order Date: 3rd July
Mfg Date: Jan 2021
Expired Date: Best before 18 months
INR 599...

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Address: MBCH girls hostel EFLU University tarnaka near sitaphal mandi flyover

I ordered two amul dark chocolates worth Rs. 220 and made the payment via UPI payment. Next the delivery person Kilambi Naga dheerendra called and said he will not deliver my order and asked me to cancel it. He talked to me very rudely and kept on asking me to cancel the order. I tried to contact the customer care service of big basket but no response.
This is unacceptable. You are creating problem for customers. Please deliver my...

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Address: SUNSHIEN COURT, KALYANINAGAR, PUNE 411006

We have been facing lot of issues with big basket daily. We have been ordering milk on daily basis since last 4 to 5 months now. Last 2 to 3 months every week there are 2 to 3 incedences where the delivery is short. We have been complaing, and every time get the answer that next time this issue will not repeat. Bb daily is refunding the short receipt, but that does not give solve my problem. I have to everytime go out and again buy the milk...

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I ordered 4 items 2 days ago and had paid upfront for a delivery promise before 10:00 am after 2 days, i.e. 6th August 2022.
On the day of delivery the executive only delivered one of the product at 7:50 am and promised to give the other product same day within the time frame, i.e before 10:00 am.
Without any information, they updated that I have placed a return of the product. This return happened on my behalf from bigbasket...

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Website: www.bigbasket.com/order/NJBPTFO-263558065-310722/details/?nc=oadtls_page

With reference to order no- NJBPTFO[protected] dtd-31.07.2022. One item- Oven cake mix was expected to be delivered on 05.08.2022 (7.30 am-9.30 pm).Delivery boy call with his personal no at 10.15am (twice) that got unpicked as I was not available at phone at that point of time. At 10.17am I called back. The delivery boy understood my location on phone call and assure to come in next 1 hour. But meantime I got a message on my Registered...

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I have placed an Order vide Order Ref. No. EXN-[protected][protected], on Monday, 1st August, 2022 with Big Basket and made the full payment on-line on their App. and the items were supposed to be delivered on Tuesday, the 2nd of August, 2022 between 7.30 PM to 10.30 PM, but it was shocking and surprising that the same were not delivered inspite of being at Home during the whole day and my Order Slot was changed by Big Basket on its own, without...

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In the order delivered on 1 August, the baingan was rotten (all of it); the tomatoes were stinking and the onions were too small.
Pathetic quality for a TAta company...

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Sir i have ordered a product in big basket but due to some reason i am cancelling order. After cancelled order my amount is not credit in airtel money wallet . My order date is 18.07.2022. i have complaining big basket and airtel money but they do not reply. Sir please help me to refund proceed my account imadiately ....

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I have made an order worth 500 which i have prepaid but i didn't receive it.app is closed later and now I can't track also customer care chat expect us to sit with mobile all time so that I can mssg at their convenient time.so frustrating...

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Hello team,

I've ordered groceries from big basket on 07/07/2022 costs 3600/- delivery guy failed to deliver that day next day we will be going outstation so said them to cancel the order they said that they will cancel and refund back from that day they are saying to wait 9 days once 48 hours onc 24 hours once but amount wasn't refunded finally they said amount was refunded but I didn't receive any amount i contacted bank...

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I ordered 3 items one by one ..but they merge it ...and i cancelled my 3rd item ...
But now still my wallet showing negative balance why ???
Negative -230...

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Address: Pattabiram, Chennai

They steal in small amounts from each customer for products that they don't deliver. Regret being a customer of theirs in the first place. I know of very many people losing money with them like this and not get it back. Poor customer service responses, they give you reasons which are another headache in itself not really addressing the issue....

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Address: #3 17th cross 3rd main road, chikkabidrekallu banglore

Hello sir before I update my old adhar so its not complete my kyc now I complete and I want Dhabi membership so please solve my problem re-upload adhar I make re -adhar register...

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Address: Bangalore

The Big basket ran an promotional campaign for milk subscription and to recharge their Big basket wallet. Relying upon this promotion offer, I recharged Big Basket wallet by Rs.2000/- and when attempted to avail the offer of milk subscription, the offer was denied.
Further Big basket is expensive as they charge service charges and it never shown on the price of the product. It is hidden charges and no transparency. So in totality including...

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BigBasket.com Complaints & Reviews

File a complaint to BigBasket.com

Recently resolved complaints

Most useful reviews

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BigBasket.com reviews & complaints page 9

Service

Charged more than MRP

Money refund

Regarding product exchange and bb wallet

Late delivery everytime

I will not getting my proper salary

Got Expired Product Check after almost 1 month

Order not delivered though payment is done

Milk not delivered as ordered

Harassment from bigbasket customer care and local employee

Cancellation of product without my consent

Non-Receipt of Ordered Products & Deficiency of Services by Big Basket.

Poor quality of vegetables

Cancelled order but amount is not credited in bank account

Bbnow didn't deliver my order

Refund both bank and big basket guys are playing with me

Wallet showing Negative balance

Undelivered items - reimbursement

Kyc issue

Inducing by false promises and offers to recharge their wallets

BigBasket.com Complaints & Reviews

File a complaint to BigBasket.com

Recently resolved complaints

Most useful reviews

Featured stories

BigBasket.com reviews & complaints page 9

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