BigBasket.com Complaints & Reviews

I have ordered oil packet and they have sent me a product which is expired a month ago,
who is responsible if our health is affected and how neglegent is the team to send such products, the customer care team is not at all bothered about this...

My BB daily app not working.

Today I placed an order that got cancelled initiatially due to technical glitch from the payment gateway. However the same order was successful for the second time. When the order arrived, the delivery boy had got two sets of products, both the cancelled as well as the confirmed orders, but was not ready to give the products without collecting the money for the cancelled order, or give the products of the confirmed order and take back the products of the cancelled order. He is not understanding to the point that I had to finally cancel the confirmed order too n he took all the products back. Such a big brand like bigbasket recruiting such uneducated senseless ppl for delivery. Such a waste of time, money n resources for nothing. Customer service is worse than that. They dont want to even take a complaint. Even Rathan Tataji will feel very embarassing n shameful seeing his human resources. Where will India improve if it goes like this.

I ordered rin liquid on 14th august 430ML bottle actually they charged 85 rupees but MRP shows only Rs.75.00 after several chat messages till not difference amount not credited

Central warehousing corporation
opp varadaraja theatre
chrompet
chennai 44

Bill generated by the above address

i ordered thru Big basket app

please do the needful
--
K N K SEKHAR BABU
[protected]

My money didn't credited to my upi account for my cancelled order which was done 14 days ago

Yesterday I got a leaked oil packet. And today I placed it for exchange. But after placing my exchange order my bbwallet is showing a negative balance of 166. whereas it was 0 before placing the exchange order.

Everytime i order from these guys, they deliver my order an hour late. What is the point in picking delivery slot. Customer care guys always give a wrong statement that delivery will not happen today, and other side delivery guy calls and deliver the order. Sometimes their delivery guys lie, and they are like "customer ghar pe nahi tha, address nahi mila. I am facing this crap for the past 4 years, and only reason to order from BB is they have all the products there. Today my delivery slot was from 7-9 am, and around 8:50 guy called me and said that he is around my house, and reaching in ten minutes. Around 9:20 i called customer care and they said that OPS team will call back, when they called they said it will not be delivered today, what the hell is this. Shame on you guys, and BB is just a piece of thrash nothing else. Unprofessional idiots, and higher authorities.

I am worker in Big Basket (Night Shift) since 1 months and my salary was ₹12, 000/- with OTT but i will get only ₹6, 200/- at 8/08/2022 and dats 9 - 10 i had a fever soo am not able to go duty at night shift. Soo i will calling higher post employe to complaint this case but he will not doing anything soo i will directly go company at 11/08/2022 too meet HR but he will telling why you will not come to company date 9 - 10 write a leave letter soo i will write letter for previous 2 days leave and last time HR was telling i will calling you tommorow but No response soo i will decide to do grieviance against BIG BASKET.

Delivered Expired product to me.
Simply Nutra L-carnitine supplement
Order Date: 3rd July
Mfg Date: Jan 2021
Expired Date: Best before 18 months
INR 599

I ordered two amul dark chocolates worth Rs. 220 and made the payment via UPI payment. Next the delivery person Kilambi Naga dheerendra called and said he will not deliver my order and asked me to cancel it. He talked to me very rudely and kept on asking me to cancel the order. I tried to contact the customer care service of big basket but no response.
This is unacceptable. You are creating problem for customers. Please deliver my order now.

We have been facing lot of issues with big basket daily. We have been ordering milk on daily basis since last 4 to 5 months now. Last 2 to 3 months every week there are 2 to 3 incedences where the delivery is short. We have been complaing, and every time get the answer that next time this issue will not repeat. Bb daily is refunding the short receipt, but that does not give solve my problem. I have to everytime go out and again buy the milk which was delivered less. Dont understand how they are not able to solve this since 3 months??? if they cant do this, it is better for them to shut down this milk service.

I ordered 4 items 2 days ago and had paid upfront for a delivery promise before 10:00 am after 2 days, i.e. 6th August 2022.
On the day of delivery the executive only delivered one of the product at 7:50 am and promised to give the other product same day within the time frame, i.e before 10:00 am.
Without any information, they updated that I have placed a return of the product. This return happened on my behalf from bigbasket...

With reference to order no- NJBPTFO[protected] dtd-31.07.2022. One item- Oven cake mix was expected to be delivered on 05.08.2022 (7.30 am-9.30 pm).Delivery boy call with his personal no at 10.15am (twice) that got unpicked as I was not available at phone at that point of time. At 10.17am I called back. The delivery boy understood my location on phone call and assure to come in next 1 hour. But meantime I got a message on my Registered number that My order is cancelled and it's delivery is rescheduled on 10.08.2022.
I called back delivery boy and told it. he excused you did not picked my phone so order got cancelled. I contacted customer care-[protected].I requested to lodge my complain but they did not gave any reference number for my complain.
For such a small item that can be bought on retail shop within few hours. I am waiting for that for last 6 days and still I am asked to wait for 5 more days even after I have paid the money at the time of order only.(Prepaid order).
Sir, Kindly help to resolve my greivance.
Regards
Ranjan Kumar
[protected]

I have placed an Order vide Order Ref. No. EXN-[protected][protected], on Monday, 1st August, 2022 with Big Basket and made the full payment on-line on their App. and the items were supposed to be delivered on Tuesday, the 2nd of August, 2022 between 7.30 PM to 10.30 PM, but it was shocking and surprising that the same were not delivered inspite of being at Home during the whole day and my Order Slot was changed by Big Basket on its own, without informing me and even without taking my consent to Thursday, 4th August, 2022 between 7.30 AM to 10.30 AM.

Further, when I contacted at their Customer Care No. [protected] on 3rd August, 2022 at 9.52 AM and enquired about non-delivery of my above said Order on 2nd of August, 2022 as per the slot given as well as change in the slot to 4th August, 2022, I have been informed by their Customer Care Executive that my above said Order was not delivered yesterday due to wrong information and comments updated by their Delivery Agent that my Order was returned un-delivered from my Door Step (Home). This is totally fake comments which were put there by their Delivery Agent and ridiculous and we were at Home for whole day on 2nd August, 2022.

This is totally un-justified at Big Basket's end and also deficiency in services and I am feeling cheated by a Company like Big Basket, a well knowned Tata Enterprises, as their Delivery Agent never came at my Home address during the whole day till midnight. He has put the fake comments. This is not fair on the part of Big Basket.

It was again shocking to mention here that inspite of the promised slot for delivery of my order, which was given for today i.e. 4th August, 2022 between 7.30 AM to 10.30 AM, again my Order has not been delivered and the Slot has again been changed for tomorrow between 9.00 AM to 12.00 PM by the Big Basket on its own, without informing me and even without taking my consent. The delivery agent has mentioned the reason for not delivering the items as "he has called me up, but he did not get any response from my side". In this regard, I would like to mention here that the Deliver Agent of Big Basket has never called me up today and he is totally lying.

This is totally ridiculous and un-justified on the part of Big Basket like Company, a Tata Enterprise. An enquiry in this regard should be initiated and a strict action should be taken against the Delivery Agent for giving and putting the fake information and not delivering the ordered products on the given slot and time and also I should be compensated for the mental harassment.

Further, I would also like to mention here that I have not received any response from the Big Basket like Company, a Tata Enterprise against my Complaint lodged over their Customer Care Phone Number as well as sent through E-Mail yesterday.

Thanks & Regards,

Davinder Kumar Nagpal
Mobile: [protected]
E-Mail ID: [protected]@hotmail.com

In the order delivered on 1 August, the baingan was rotten (all of it); the tomatoes were stinking and the onions were too small.
Pathetic quality for a TAta company

Sir i have ordered a product in big basket but due to some reason i am cancelling order. After cancelled order my amount is not credit in airtel money wallet . My order date is 18.07.2022. i have complaining big basket and airtel money but they do not reply. Sir please help me to refund proceed my account imadiately .

I have made an order worth 500 which i have prepaid but i didn't receive it.app is closed later and now I can't track also customer care chat expect us to sit with mobile all time so that I can mssg at their convenient time.so frustrating

Hello team,

I've ordered groceries from big basket on 07/07/2022 costs 3600/- delivery guy failed to deliver that day next day we will be going outstation so said them to cancel the order they said that they will cancel and refund back from that day they are saying to wait 9 days once 48 hours onc 24 hours once but amount wasn't refunded finally they said amount was refunded but I didn't receive any amount i contacted bank but their is no use big basket team gave an arn number but bank people also not responding can you please help me to get the amount refund back.

Thank you.

I ordered 3 items one by one ..but they merge it ...and i cancelled my 3rd item ...
But now still my wallet showing negative balance why ???
Negative -230

They steal in small amounts from each customer for products that they don't deliver. Regret being a customer of theirs in the first place. I know of very many people losing money with them like this and not get it back. Poor customer service responses, they give you reasons which are another headache in itself not really addressing the issue.