BigBasket.com Complaints & Reviews

I placed a grocery order on Bigbasket on 14.01.2024.
(Order ID- TKOO[protected]

I did the payment from my SBI Account through net banking (Ref No of Transaction -IGAQSKVJH6)

The amount got debited from my account but the order did not get placed. I called Bigbasket Team and they also confirmed that the payment failed.

Can you please look into this asap and refund my money? This is really worrying and annoying.

The day before yesterday I ordered groceries from Big Basket. The value of the order was Rs. 4217 under Order No. NJML[protected]. My concern is that No.1. Due to the OTP problem on the first chance when I had gone for 2nd time online I was not able instead iI found that the material would be delivered on 3rd dec. between 10 pm to 12 pm on cash on delivery basis.. Since some of the materials were much needed I was eager but the materials were not delivered till tonight.
2. One more order with 2 items has been pending. Wanted to get those items with the aforesaid order no. This would have saved the delivery charges, but that was also turned down.
For intervention plz.

I have been delivered amul fresh cream which is nearing product expiry and SOfit soyamilk of bad quality.I have requested for return of product but they have not picked up the products even after following up for four consecutive days . I am currently in Amritha Institute of Medical Science Ernakulam for treatment from which this order was placed. tomorrow I am leaving the hospital bavk home. I am denied return and my fund is not refunded for last four days even after getting calls from escalation team of bigbasket

Dear BigBasket Customer Support,

I hope this email finds you well. I am writing to express my dissatisfaction with the service I received regarding my recent order (Order BNN-[protected][protected] placed on November 12, 2023.

To my dismay, the order could not be successfully delivered due to a technical issue. Despite the inconvenience caused, what is even more disheartening is the lack of communication and the non-refund of the debited amount.

On the aforementioned date, my account was debited, but the order did not reach me. I have been patiently waiting for the refund to reflect in my account, but as of today, there has been no such reimbursement.

I am reaching out to seek immediate resolution and an update on the status of the refund process. It is quite distressing to experience such a lapse in service from a reputed platform like BigBasket. I trust that you will treat this matter with the urgency it deserves and provide me with a prompt resolution.

For your reference, the order details are as follows:
- Order Number:BNN-[protected][protected]
- Date of Order: November 12, 2023
-Payment mode - Paytm

I appreciate your prompt attention to this matter and look forward to a swift resolution. Kindly update me on the status of the refund and provide details on when I can expect the credited amount.On high priority basis and kindly check screen shot the details and your pathetic service reply by your team

I am sharing my step by step scenario against wrong deactivation of my account .

1- I have ordered health drinks or some health products on 03/11/2023 invoice No. XXXXX ..
2- After delivery i have found that some of your delivered products are near expiry date.so i called customer care and he said your return & replacement will be done next morning.
3- Next day i have not received any call from BigBasket regarding...

Big Basket has cheated me. I had ordered a ON Gold Standard Whey Protein isolate from big basket on 08/11/2023, but Big Basket delivered duplicate and fake items with the order ID: [protected]. When I recieved the parcel it is without cartridge packing, I asked to the delivery boy what is that, and delivery boy said "Big Basket deliver the item without cartridge", then I doubted and I made a video while i was opening the item and found inside the jar there is wheat flour with running insect inside this jar instead of whey protien poweder. The video tells a lot about their cheating how they cheat and manupulated me and the customers .now I continuing calling to them and escalating about the status . but they dont ready to listen I have all evidence with videos, call recordings and bill and duplicate delivered item, when I filed to return the item then their delivery boy took it and returned back to me after 2 days to saying that we will not return the item, Instead they are blaming me. I've lost my hard earned money, and i'm studying. very disappointing situation to me. Now they are denied to refund the amount.

I have been using your webportal in my lap top for placing the order. Off late I am finding it very difficult to use your web site for filling the cart. If any item is selected & added in the cart, an instant message appears saying " This item is not available in your city" and some other item is getting added in the cart. For eg if I select Milk shampoo will get added in the add at times.

I have raised this complaint your...

Today i have ordered fresho eggs 2 packs. When i was about to cook the eggs it was worst i can see black yolk instead of yellow.. As they will promise customers they will deliver everything freshly directly from farm... This is the second time im facing this issue.. When i was trying to complain samething about to store manager they are least bothered.. PLEASE TAKE THE PROPER ACTION SO THAT IT WONT REPEAT AGAIN

Order id-njlklo[protected].
It consists of 7 items. Full payment is made. But received only 6 items.
The invoice says one item (plastic bucket) not av.
Then why payment received by big basket? so why then bb will not deliver ?
even the refund is not made. No statement for refund is received till now.
Which i think i have been fooled by bigbasket .

My account was deactivated for unexplained reasons and the customer service center is not picking up my calls. What should I do?

As confirmed by the bank I had successful transaction with the bb app on two days total Rs 1500. But Bb claims to have not received it and still not bothered to refund inspite of multiple chats and complaints. It has been more than 8 working days and no reply....

This is with my earlier email dated 2nd August 2023.
Earlier message:
I have subscribed to Alternate Day "WARANA COW MILK 500 ML POUCH", since July 2023 I have not received this product properly. The message received that we have delivered this product. But I have not received it. Spoken to customer care Tahir, Ranjit & Bharat they promise that it will not repeat again. But one day they delivered and again the next alternate day the message came that the product was delivered but I have not received.

Kindly escalate this matter to HIGHER authorities.

Meanwhile STOP this subscription and REFUND my money.

Kindly look into the matter URGENTLY and inform accordingly.

Suddenly my big basket account inactive. What’s wrong with it ? I even didn’t get any emails from them.

My account is inactive. I even didn’t get any emails from them . What’s wrong with my account ?...

Sir my name is p.ravi few days before my Big basket account inactive. I don't know why they do . When I call customer care they say that I misuse big basket policy. But I don't know the policy .By the inactivation time I have 2, 500 in my wallet .I am middle class family. And this is big amount and important for my family. Please activate my wallet money . Please solve my problem please.
I know big basket is never disappoint their customers. But it was unexpectedly.

My registed mail id bigbasket [protected]@gmail.Com
no.[protected]
i order good from bigbasket of rupees 1512.56 in which i paid 1418 from bigbasket wallet and 94.56 from debit card ..
I morning i recieved call saying that it was bulk order and we are deativating your account and they canceled the order and deactvated the account ...
I simply m ailed them and contacted them and they said no .
I order atta 10kg and 1 ghee and rest amount of biscuit for my family ...
I simply want my money back 1418 which i paid from bigbasket wallet... Its my hard earned money ...Need my moneyback

I have ordered a product from bigbasket from mobile app on 24 sept 2023 and the delivery date is on 26 sept 2023 with out my concern the order got canceled on the date of delivery.
The reason given by customer care was the item is out of stock while processing the order if that was reason then why did the money got debited and order got placed.
They even didnt inform me on phone call. This is worst experience i have ever seen.I want to complaint it in consumer forum.

Dear All,

I hereby inform you that Myself Dileep Kumar Pathak S/O M P Pathak Join as SAE on 10 April at Prayagraj DC for Varanasi Location but due to department torcher issue sales department want to achieve demand of sales amount 20 Lac from starting month and monthly give mentally harasment and pressure to give for resign each and every month on behalf of sales Department Sales Head Prayagraj Mr Hariom Pandey always try to give me mentally pressure for resign on that reason I was resigned due to his pressure, Here Hr Department and Sales department both said that if you are serve notice period of company then you will receive 15day salary and noc certificate but till date not received any compensation from the company side and both department deny that we can't to do any help to me and they were wanted to take order as well as delevery on same same day that was reason on the delevery day my beat plan was change which was shown in MIS record, and seeing this record sales & Hr both dept. to make my salary and paid me only ₹ 605 amount as occasion of notice period 15 day and Mr Hariom pandey sir tell me that I have not worked as according to company policy if there he have any written policy then he will try to share me and rectify me with satisfactory ans because each and everyone want to pass on this msg.

So please request to all of you kindly see the above matter and do needful as soon as possible

Regards
Dileep Kumar Pathak
Ex Emp- S33390
[protected]

I have ordered some items from here on 7th sept and was delivered on 8th September order number MK[protected].
Total 11 items were ordered out of which Hellman’s mayonnaise was tampered and was nearing expiry on 12 th September 2023 along with DeHaat Honest Farms unpolished urad whole dal had expired too on 1st September 2023. I can’t submit the pictures as it’s crossing 2mb mark but I have all the pictures of the products

Order showing delivered but i haven't received it yet.
date of incident: 6/9/23
client number: [protected]
I want complete refund of the product as i haven't received it today. Please look into the matter asap.

Address: A4/32, Anand Vihar, Ghorabandha road, Jamshedpur, pin -831004