BigBasket.com Complaints & Reviews

This is with my earlier email dated 2nd August 2023.
Earlier message:
I have subscribed to Alternate Day "WARANA COW MILK 500 ML POUCH", since July 2023 I have not received this product properly. The message received that we have delivered this product. But I have not received it. Spoken to customer care Tahir, Ranjit & Bharat they promise that it will not repeat again. But one day they delivered and again the next alternate...

Suddenly my big basket account inactive. What’s wrong with it ? I even didn’t get any emails from them....

My account is inactive. I even didn’t get any emails from them . What’s wrong with my account ?...

Sir my name is p.ravi few days before my Big basket account inactive. I don't know why they do . When I call customer care they say that I misuse big basket policy. But I don't know the policy .By the inactivation time I have 2, 500 in my wallet .I am middle class family. And this is big amount and important for my family. Please activate my wallet money . Please solve my problem please.
I know big basket is never disappoint their...

My registed mail id bigbasket [protected]@gmail.Com
no.[protected]
i order good from bigbasket of rupees 1512.56 in which i paid 1418 from bigbasket wallet and 94.56 from debit card ..
I morning i recieved call saying that it was bulk order and we are deativating your account and they canceled the order and deactvated the account ...
I simply m ailed them and contacted them and they said no .
I order atta...

I have ordered a product from bigbasket from mobile app on 24 sept 2023 and the delivery date is on 26 sept 2023 with out my concern the order got canceled on the date of delivery.
The reason given by customer care was the item is out of stock while processing the order if that was reason then why did the money got debited and order got placed.
They even didnt inform me on phone call. This is worst experience i have ever seen.I...

Dear All,

I hereby inform you that Myself Dileep Kumar Pathak S/O M P Pathak Join as SAE on 10 April at Prayagraj DC for Varanasi Location but due to department torcher issue sales department want to achieve demand of sales amount 20 Lac from starting month and monthly give mentally harasment and pressure to give for resign each and every month on behalf of sales Department Sales Head Prayagraj Mr Hariom Pandey always try...

I have ordered some items from here on 7th sept and was delivered on 8th September order number MK[protected].
Total 11 items were ordered out of which Hellman’s mayonnaise was tampered and was nearing expiry on 12 th September 2023 along with DeHaat Honest Farms unpolished urad whole dal had expired too on 1st September 2023. I can’t submit the pictures as it’s crossing 2mb mark but I have all the pictures of the products...

Order showing delivered but i haven't received it yet.
date of incident: 6/9/23
client number: [protected]
I want complete refund of the product as i haven't received it today. Please look into the matter asap.

Address: A4/32, Anand Vihar, Ghorabandha road, Jamshedpur, pin -831004...

My order number is: BNN[protected][protected]...some time before the order was delivered, my mother pickedup the grocery ..when i checked i see that some items are not delivered..the uldelivered items are.maggie, safed detergent, all out ultra, tata tea, ghee, sahi garam masala, soya chunks, emami soyabin oil, maida 2 kg, posto, kasmiri chilli powder, butter, jeera powder was not deliverd...i have recived vim dishwash bar, salt, red chilli powder,...

I have been a BB customer for last 4 years ordering approximately once a week

I was shocked to receive a series of emails stating that my orders for today and Tuesday were summarily cancelled due to "unusual conflict " and I was logged out of the app

When I tried to log in msg says " Account does not exist" and a call to CS also said they are unable to access my account and I should email CS to rectify the anomalybr...

I have been a BB customer for last 4 years ordering approximately once a week

I was shocked to receive a series of emails stating that my orders for today and Tuesday were summarily cancelled due to "unusual conflict " and I was logged out of the app

When I tried to log in msg says " Account does not exist" and a call to CS also said they are unable to access my account and I should email CS to rectify the anomaly...

I have been a BB customer for last 4 years ordering approximately once a week

I was shocked to receive a series of emails stating that my orders for today and Tuesday were summarily cancelled due to "unusual conflict " and I was logged out of the app

When I tried to log in msg says " Account does not exist" and a call to CS also said they are unable to access my account and I should email CS to rectify the anomalybr...

I have been a BB customer for last 4 years ordering approximately once a week

I was shocked to receive a series of emails stating that my orders for today and Tuesday were summarily cancelled due to "unusual conflict " and I was logged out of the app

When I tried to log in msg says " Account does not exist" and a call to CS also said they are unable to access my account and I should email CS to rectify the anomalybr...

I have been a BB customer for last 4 years ordering approximately once a week

I was shocked to receive a series of emails stating that my orders for today and Tuesday were summarily cancelled due to "unusual conflict " and I was logged out of the app

When I tried to log in msg says " Account does not exist" and a call to CS also said they are unable to access my account and I should email CS to rectify the anomalybr...

My Order id: ( EXN-[protected][protected] I would like to give a zero rating. Very bad customer experience.

You run a big delivery company and its such a cheap and poor thing you cannot even provide proper packaging or carry bag for the items you deliver? I received my order today and the delivery executive has given me all my items openly on the road with out even a carry bag it was so embarrassing on the road like that to...

Hi,

My Order id: ( EXN-[protected][protected] I would like to give a zero rating. Very bad customer experience.

You run a big delivery company and its such a cheap and poor thing you cannot even provide proper packaging or carry bag for the items you deliver? I received my order today and the delivery executive has given me all my items openly on the road with out even a carry bag it was so embarrassing on the...

Trying to order few items from big basket app. It automatically adds item Eastern Chicken Masala that is added to my cart and then gave an equivalent discount of the price, i.e. 10 rs. This strongly hurts my sentiments as I am a pure vegetarian and buying this kind of masala even free, hurts my religious sentiments. Also, twice tried to reach out to customer care but they said they cannot remove the free item. Also asked for escalation but...

Actually I places multiple orders at the same time that also prepaid and after without asking they cancelled all and blocked my account and they told it will never be unblocked so my 20000 rupees which I have invested have gone from my wallet and they are not responding not even replying properly...

Hi,

I tried to ordered something from big basket.com on 13th August 2023, but due to connectivity issues my payment didnt went through and now today when i opened the bigbasket app its showing a negative balance of 27.13 Rs. They are cheating their customers just because payment didnt went through and now if i have to use the app, first i have to pay 27.13 Rs. Please look into the matter as they are cheating thousands of people...