BigBasket.com Complaints & Reviews

My coupon got applied successfully in my first order of big basket, till date i have not received any cashback. It was committed by the company.
Max 48hours were committed but till time 72-74 hours are completed.
I informed the customer service but i am getting no response from them.
This is a way to do fraud with the customer.
They don't have value of money and time of customers.
This is merely a cheating...

I am fed up of calling big basket CUSTOMER CARE . They have a set of ### to attend calls.
I paid for my order through PAYTM, for which cash back voucher code WELCOMEBB was applied. I have not yet got the cash back of ₹ 130.65, though it is six days now.l have attached photos of my PAYTM passbook and order summary, taken today. I have contacted big basket several times but they are not redressing my complaint. They have...

Bigbasket marketing person approached me Feb last week with lots of offers.I thought of trying out this option thinking of big brand of bigbasket.But I was completely wrong with their pathetic service
I recharged for rs2000 thinking I will use for long term.But the service was pathetic.Out of 7 days i subscribed, 4 days milk didnt come and rest of the days it came late after 7.30AM when they promised to deliver before 7AM.I was using...

Hi i have recieved my order today and my bill was rs.2172 but the deliver boy collected rs.2182 so i said to call and find out why they are charging more than the bill amount but he didnt make a call and he hurried me up to pay extra saying his phone shows that, but he was reluntant to show that amount on his phone. I'm making this complaint because big basket should not cheat customers by collecting extra amount this way. I want big basket...

On 3 february 2019 i placed an order of some grocery items on the online grocery shop of bigbasket company on website www.bigbasket.com. i was requested to make payment for the same using online mode or cash on delivery mode. I chose to pay by online mode so i opted for internet banking from online payment mode using state bank of india internet banking. The site was redirected to payment gate way of sbi where i put my credentials and i got...

I have given order of 1500 rs approx products price yesterday i. E. 24 march 2019. On delivery date i. E. Today 25 march 2019 it suppose to deliver in a selected slot 9.30am_12.00. Although on delivery date i received call that they have cancelled mt order due to inconvenience issue. And they transfered money to bigbasket wallet instead my source account. And later when i had word with customer service they said it can't transfer to source...

Ordered on 28Jan2019, paid by SBI card as well as paytm as the executive said that server is down and card payment is not reflecting. By that time SBI card already debited. Now SBI is saying we have paid and Bigbasket is saying that they have not received via card. Both the places, responsible people are lacking. Dispute form sent to SBI and they said that timeline is over despite of launching complaint within 10 days when got confirmation...

1. Ordered 3 days before and scheduled for 7:30-9:30PM and got it delivered on 11:15 PM. [2 hours delayed]. Informed customer care.
2. Ordered today again and scheduled for 6:30-8:30PM and still not received ( time now 10:20 ). Once again informed customer care and once again they told it won't happen in the future.

Another regular issue which i face is, most of the vegetables have an expiry of 5 days in Big Basket....

I had placed a order with big basket on 7th march 2019.
It was a card delivery and when the delivery boy came to deliver his card machine was not working and also he did not accept a cash of rs 2000 for a bill amount of 425.

I re-charged the big basket wallet with 2000 rs, 1000 rs transaction twice and also paid the rs 425 though net banking, which big basket claimed as failed transactions. The amount is debited from...

With respect to out order (Dx-bguo[protected] i ordered 2 packets of 'tasties' namkeen packet with the offer of buy one get one, so there should have been 2 more packets acc to the offer (Total 4) but got only 2 of them. 2. I ordered 500 gm pumpkin but received only 250 gm of it. The fruits i ordered were not of good quality and were not fresh. I look forward to hearing from you....

Dear sir/ madam,

I had ordered some food items but my food items was not delivered on time also no one provided correct information about delivery time.

I called them several times but no one provided correct information.

Also registered a complaint for the same
Complaint number: [protected]

Kindly make some arrangements so that big basket does not cheat other customers also...

I have ordered BB on 13th for 14th delivery slot on 1900 hrs to 2200 hrs, MBO [protected], however it was rescheduled to next day. The same has been happened so many times, the executive without reaching the address will decide to reschedule . Reason always give as my number is not reachable.
So if I have to navigate on call to reach my address why the address is mandatory to provide. It can be on call instead.

So...

My product was delivered on 28th of February with invoice number MBI[protected]. I didn't like the quality of the product and the same day I had raised a request for product return for product Princeware Prince Solar Casserole with handle- orange. I didn't get any update for 2-3 days and requested again. It was showing it will take 2-7 business days.

But after many days I have not received any update. I tried to contact...

Bbdaily offers its customer rs. 850 of benefits if recharged with rs. 1000 which includes free milk for 10 days and free bag worth rs. 650. I installed bbdaily on january 24, 2019 where the bb representative told me that she is bring the "free bag" after which she never returned. Free milk was delivered to me for 10 days out, the packaging of which was so poor that milk leaked on 3 days. I had to contact customer support again and again to...

I was supposed to get the free bag from bb daily as i recharged my bb daily wallet by rs 1000 but still i have not got anything. After complaining for 5-6 times on their chat support and 3-4 times by calling their customer care no. Also, what i have got is the assurance and the promise to get it within 2 days. And many times, they have debited the amount from wallet without delivering the the products....

I placed the order on big basket and due to some emergency i asked your executive miss sufia to reschedule it and she cancelled my order without informing me and rescheduled it for tomorrow and at the time of re-scheduling my 7-8 products got out of stock which she didn't bother to inform me.

I don't know how you guys work as it was a big disappointment for me especially from big basket customer support team. I was not given...

I had a committed delivery between 5-8pm today. I received a call at 5.40 that due to product unavailability i will get delivery tomorrow evening. I requested for early morning delivery but was told that slot was unavailable. When i protested that this was extremely poor service i then received a second call that it was unavailability of product that was causing delays.
I have insisted on receiving the products in first slot tomorrow...

I moved to a new apartment few weeks back. Tried updating the address in the app, but there seems to be a bug in it. Bbdaily does supply grocery in my apartment. I called customer care, they asked me drop an email, and refused to update the address from their end. More than 2 weeks and no reply to the email. Pathetic customer support. There is balance of 863 in my wallet. Want it to be refunded.

Email : [protected]@gmail.com...

Big basket has ruined my breakfast 2nd time in a row. Both the times, i ordered from bigbasket for my breakfast. But both the times they didn't deliver my breakfast items and delivered other items which were not necessary. They apologized last time but yet again same thing happened and they didn't even bother to let me know that they are delivering the order partially. Moreover, there customer care wants me to wait on chat for 10-20 minutes...

Bbdaily ran a promotion of free bag in the month of jan-feb. Though i had subscribed on jan 4th, i have not received the same though my friends and neighbours who subscribed much later received it. My multiple followups with customer department including floor supervisors is utter waste as they are all useless bunch of folks. Out of disappointment i had asked bbdaily to refund the balance amount of inr 894 on 15th feb 2019 in my wallet as...