BigBasket.com Complaints & Reviews

Order id: mho[protected]
Date: nov 02, 2019
Usually the vouchers available on your mobile application doesn't get applied. After that your application place the order to cod by default. If i have to apply the offer than after 60 mins you ask me to cancel and re-place the order for which inr 30 is charged as cancellation fee. I must say this is really smart way to fool and loot the customer.
I want to understand why...

My bro place order on 31 october
That is not delivery by big basket
They said it is commercial and block
Money illegaly
Customercare is also not supporting
Please do something
Many people said this is happenend
By big basket
They take payment and not delivered
The product
App cheated people
How it can be done by them that take payment and not give delivery...

One of the renowned and super famous online portal with shahrukh khan as the brand ambassador. This is enough to tell you the company is making huge profit.
However, there is not one person who is happy with the service, quality, price, delivery and availability of the products. I am jotting down some issues happening daily :
1. Glitches in the app.
2. Product out of stock at the time of delivery.
3. Delivery...

Big basket.com order dated 25 sep 2019, order number mmyfo[protected]
I see peculiar behaviour with the eggs delii to me, i got doubt when the egg peeled off and inner layer was seen. When i shake the egg i can hear sound. Which is unusual and when i break the egg the yellow yoke mixes with white part without mixing/whisking. I doubt it's fake eggs....

I am facing issues since i joined the bb daily. They gave fake promises and every time change their rules. Frustrated with their services.. Sharing few issues.
1. Initial they told you will get free milk samples for 12 days regularly but from 7th days it was being charged. When i connected customer care they told balance will be delivered from next month. So i have paused the delivery till next month but again milk was delivered for...

They sent me a rotten, foul smelling vegetable. How can you believe that its a miss from their quality assurance team. Please take necessary action. This is happening very frequently in our area. Earlier, they sent me a rotten cauliflower, apples too. Every time i cant accept their apologies. What are the senior officials doing.

Please keep me posted about the complaint status....

When i was registering in bbdaily, i spoke to one of your representative and got a coupon code to get free milk for 24 days. Initially for 8-10 days i got the milk for free. But now its charging 22 rupees as per every delivery.
If that was the case why would i apply that coupon. I dont want milk which cost me 22 rs each. I would not have used that coupon. I have lost almost 600 rs because of this coupon. I need my money back. The...

Bigbasket is not able to deliver the groceries/vegetables ordered on time. I ordered my monthly groceries on 1st of october, for a delivery to happen on 2nd october between 7 pm to 10 pm. The delivery executive called me around 9.40 pm in the night and said it will take another half hour. I asked them to deliver the next day (3rd oct) in the first slot between 7 am -10 am. They messaged me that it will be delivered on 3rd oct between 7 pm-10...

Hi there,

I have ordered on whey protein from big baskets app and have done card on delivery option, when i received the product box was not sealed from inside and looks fake because as per on website it has not matched to criteria so i have asked for replacement. They haven't given replacement and also cancelled my other order without informing this happened 4 times. When i asked for refund they given me refund in wallet...

I ordered through bigbasket on 30th september. Order number - #mino[protected]. Delivery slot was 1 oct 4-7pm. I couldn’t take delivery at the time slot so i postponed it to 2 oct 7am-10am.
They changed it to 7pm-10pm and charged me 3x the order amount. Now i won’t be able to take the order in the 7pm-10pm slot and they say they’ll cancel the order wihout refund. Order was already paid for. Poor customer service and unprofessional...

Today was a bad day with big basket. I am regular customer. But today my orders were cancelled without any prior notice.
Material was ordered well in advance and i had to donate goods to mandir langar. Due to order cancellation i had to rush to market in evening and arrange for material.
Very unprofessional big basket.
Not expected. I was a regular customer and today the relation ends. Bye bye big basket. You lost a...

Order id: bmfo[protected]: this company is cheater & fraud with customer what we order you not get some item is missing in order customer care also not listen complaint they cheat with customer like this, so beware all no one buy any product from this, delivery boy every person in this company are chor, i complaint many times also file complaint in consumer court also....

It has happened multiple times that while delivering the products damage was done to floor and wall of house, even after notifying the delivery executive that the process he was attempting may create a damage.

Previously walls were damaged many times, we never complained, this time floor was damaged badly and there is no response from bigbasket at all....

I purchased worth of items Rs. 1599.10, after applying voucher, discount is RS.75, but the amount I have to pay is Rs.1599, where did the discount go? 🤔 Refer the screenshot attached. Also sometimes, the product listing amount is different after adding the product in cart, really fishy, please look into that also. Nowadays it's really sad to see the way they operate....

Dear customers no one should buy any products from bigbasket, they are sending us bad quality products of vegetables and used products to us.
If i log a complaint they will just refund only for few items,
This is happening on every order, they are third class company and we are just fools to accept those dirty products from bigbaskets.
I would recommend to use amazon or grofers.

And social media team are...

I m aruna, this is to bring to your notice that bigbasket just deducted money from my wallet without informing or updating me.

They say it’s an outstanding of jan 2017 for which they waited for 2 years for me to come back on bb.

My ac is clear in their site, i had made cod in 2017. No delivery boy goes without taking money. They cannot provide proof also.

There was no communication or email...

My order no is dx-mho[protected] and invoice no is mhi[protected]. I ordered yesterday and it was delivered evening at 6.30 pm to 7.00 pm. I congratulating for your delivery in time. I ordered onions 10 kgs, fortune oil 6 ltrs and honey 1 kg. My family found in that the onions are not good as shown in your pic in your sale page. It is not good for you and the customers.

Once customers disappoint with you, it is very...

The refund of non delivery of sugar has not been credited to my account yet...
And the brown chana daal was broken and not in a condition to eat..
It has been a month that money ahs not been refunded. It is sheer unprofessionalism on your part.. It is the first time i ordered from your site and this is what my experience has been.
Order no. Mnofzo[protected]...

Amol suryakant sawane age 26 mob [protected] joined on 3rd june 2019 worked for 2 months and still he's not recieved his salary to his account when we check we found tha t company made a salary to another persons account, and when we know the default made from the company side still they ignoring our issue and still not paying his salary . please help me to credit his salary asap, its already 2 months gone and they're saying that more 15 days...

My order was not delivered yesterday as given slots, despite of multiple follow ups not recieved any response from bb team nor update.
Now morning i see the delivery got canceled yesterday's and rescheduled the slots today at 1900 to 2230 hrs.
Which was not intimate to me nor accord any confirmation from me to fixed the rescheduled slots. I am sure how they confident that customer is available to receive the delivery. br...