BigBasket.com Complaints & Reviews

The agents of bb daily company are totally fraudulent people. They lure people by making fake promises. The agent who came to our house told us to open two accounts but i haven't received the next month free packets in both of my accounts. I also did not receive the cooling bag as promised by them. They are total cheaters. On calling the agent, they say that you will receive in two days and also you will get the free packets. My total account balance got finished but still now i haven't received the free milk packets. They are now telling me to recharge again. I want a refund or a replacement of the same milk packets.

I ordered for item and paid through wallet. After some time, got a msg that order got canclles and account is suspended. Why so. Why it is deactived without any informations, simply cancelling and mailing that our system got some error and blocking your account. Need a clear reply and refund my wallet balance of 2400rs i need a reply to [protected]@gmail.com

Bb delivery should be renamed as
Bb no-delivery!!
They take orders wth all excitement but fail to deliver.
For the last 3 days in a row my order has not been delivered.
Last minute cancellation is highly inconvenient!!
The customer service executives suck & keep chatting the standard lines” apologise for the inconvenience... Will process refund... Resolve this on high priority basis... Blah blah...

Dear team,

I am chasing up with big basket team for more that 14 days for my payment which they have received twice and this has happened due to their delivery boy who has harassed while making the delivery. He pinched me so hard through his voice for making the payment that i can't resist myself and that time i had requested the guy that i am making online payment which shown that the payment got declined but he can't wait for that also and urged me to provide the card and make the payment. I want a strict action on this and also compensation from big basket. Sr number is #[protected]

I first wrote and email about a complaint to big basket daily on 21/11/2019.
The ticket no:[protected] is for the complaint i sent.
I got a response from pavithra apologising and informing me the next steps. My query was regarding the free milk which i should have received 8 every month for 3 months. Your agent gave me wrong information which she agreed in the mail was his fault. Pavithra gave a specific dates when the free milk will be started over the period of 2 months.
I restarted my free milk subscription as mentioned in the mail and was charged again. On questioning through the same complaint link your colleague refused to acknowledge what was agreed and charged me again and refused to refund for that day.
Despite repeated emails, about this, all i get in response is that someone from the team will call me on that day. My last email was on 28/11 with same response.
Until now no one has bothered to call or emailed me with information.
I am writing this complaint as a 7 day notice now until i lodge a complaint in consumer court and you will be liable for all the legal expenses in addition.

I regularly order in bigbasket and i have the so called' bb star membership'. But unfortunately this does not help when it comes to the quality of the products.
In my recent order (Mbo[protected], all the mentioned items have been rotten within one day of delivery.
- apple (1/2 kg)
- avocado (250 gms)
- coriander leaves (100 g)
And these items are raw
- tomato local (1 kg)
- banana red (500 g)
The following items were returned immediately on delivery, as it was rotten
- mint 100g
- sapota 500g

I would like to bring to notice that this is a regular occurrence. Coriander leaves stay fresh only for a day even when refrigerated. Banana and tomato does not ripen at all. They deliver it raw all the time and it gets spoiled after 3 or 4 days without reaching the ripening stage. Not once have i got the ripened banana or tomato.
This time expensive fruits like apple and avocado has joined the list too.

I understand that there is an option to return the item. But if 10 out of 15 items i ordered are rotten, then why should i even order in bigbasket? Also, the quality of some items like apple and avocado can only be checked when we open it. What if, i am opening one each day? Should i keep calling customer care everyday to return the products?

In spite of paying the extra money for membership, this is the kind of products i receive.

Bigbasket should understand that they are dealing with food and that quality is highly important. That is one of the main reasons, consumers like us choose such options to buy the products. If not, there are many other options available to shop.

Just because we cannot select the products in person, does not mean that bigbasket can send rotten, bad quality products and get money from us.

I am a regular customer of big basket, recently i realised the eggs aren't getting cooked fully and tasting differently. I did a little research and found out that i have been consuming plastic eggs, then i checked online for big basket fresho eggs and found out that big basket is selling plastic/fake eggs on the larger scale, shame on u! We trust you and then you cheat on us, that too in this dangerous way. Take some step big basket!

Ordered chicken and after 3 days on freezer realized the expiry date was 3 months ago.
Texted to customer service and as we chatted they changed the order on my profile and said it wasn't delivered. Problem was... I found the physical receipt... And the escalation team kept saying it wasn't charged. Obviously someone thought they could change things online and the consumer would be out of proofs. Really poor customer sevicd

As per the product details the approximate weight of the apples should have been 550gms to 650gms. I ordered 2 quantities, making it around 1100 to 1300 gms. When i checked the weight of them at home, it came out to be just 460gms for one quantity, i. E., 920gms for 2 quantities ordered.
When there is an increase in weight value by even.20gms, these guys charge us even 1rs.
Now when the quantity is less than 180-320gms, they did not even bother to send the product with accurate weight, neither did they reduce the cost

Sir my mob number [protected] with manish. [protected]@gmail.com blocked by bigbasket and i order two times from basket and items are not good so i send pictures to the bigbasket but they removed my account and not opening so i want that i account must open and i have money in my wallet and they said you work against our policies but sir i done only 2 order and item are not good so i complain sir also checked my pictures below

Big basket is simply fooling your customers by charging delivery fee even when the app shows free delivery for particular slot (if all items gets delivered at once)
After talking to customer care for an hour, the guy says I have no resolution for this.
He told me that even he has faced the same issue and the technical team knows about this issue and yet he wanted me to draft a mail and send it to the team for which I don't even know if I ever will get a reply.
Everytime the customer is expected to take a screenshot of every order just to have a proof or else CONGRATULATIONS... YOU HAVE BEEN FOOLED!
Customer care cannot help the customers even for the known issue.

This happened with me twice.
Once when my cart was of amount 731
And Now when my cart was of 530 (for which I was told by junior staff that since the amount was below 600 I was charged delivery fee and Senior said this is a known issue)
Luckily I have the screenshot of my last order but this time I got fooled!
Worst customer care service.
#worstbigbasket #bigbasket

I am a regular customer of bbdaily having a regular subscription of items like coconuts etc.. But lately i am finding that every month at least 3 -4 time they either don't deliver or deliver less quantities. After complaining sometime they refund monry but sometime they come up with excuses and new policies (From nowhere) and eat up the money. This is really pathetic and unprofessional.

I have travelled many countries but have never seen a policy that take customer money and don't deliver. I must say that cheating companies like this defame india.
It is not the duty of the customer to ensure proper and fair delivery but the duty of the company to ensure fair delivery.
Just imagine, even if they cheat 50 customers every day, multiplied by 365 days, how much extra money they earn by this cheating. This is a new closed scam.
I am not sure if they train their delivery people for this type of activities.

I would rather suggest bbdaily to open a ngo and ask for donation for themselves which is more professional rather than cheating customers and making money by short delivery.

I have order from bigbasket.com on[protected] my order id is order id: mbo[protected]. I have attached order details also.

Money is debited from my account rs 1217.38. I have attached transaction details from hdfc bank internet banking.

1) big basket refused to give the money back & they have no details on there platform.
2) big basket customer care number is never reachable[protected] to resolve this issue.
3) i also tried to other big basket number used by delivery boys +[protected] but they are telling to settle the dispute with hdfc bank, but bank transaction clearly shows money debited to payubigbasketcom, which big basket should have record for.

I need my money back rs 1217.38, i have to cancel my order as there is no guarantee big basket provided for my refund & they are not even acknowledging that they received money.

Hi sir i am subburu anand id no:-aatbb086 i am regind my job in july i had completed my 15days notes pirated but my salay not crated my account i contact hr ramesh he sad your salary will not give to you due to a-allianttechnology is not avlebale
Pls send me to my mail in your ceo and hr head mail id subburu. [protected]@gmail.com, anand. [protected]@gmail.com

I recently joined bbdaily and placed my first order on 30.10.2019 which was supposed to be delivered on 31.10.2019.in the morning, i checked the status of order was delivered but i didnot get the products. I informed the customer care and got refund. Now again i placed order on 31.10.2019 which was supposed to be delivered on 01.11.2019. But again my ordered products were not delivered. Again i informed customer care and got refund.

Now, the issue is that when we select address in bbdaily app i am getting option to select plot no. As 158a or 158b. Whereas we do not have any block in our plot like a or b. I informed the bbdaily customer care over chat and telephone several times. I was told that my complaint has been escalated to concerned team and i would get call back within 15-30 mins. However, that call never came. Its been more than 10 days but no call. I am tired telling them that there is no block in my society and requested to correct the address. But that never happened.

Bbdaily customer is is not resolving the issue. They are just making me fool everytime that i would get call back. I request to take strict action against them.

I had ordered a bulk of items (#MBFVO[protected] which was to be delivered on 3rd Nov between 2 pm to 5 pm. At 5 pm I called the customer care and was told it would be delivered the next day from 7 pm to 10 pm. On 4th Nov, today, I called them again and they said order cannot be delivered as the area is out of service. So why was the order taken at all? And now my 3809 rupees are refunded to my BB wallet. But since my area is out of service, how on earth am I supposed to use this wallet? All my money and time just gone. When I wanted to escalate, the executive put me on hold and then disconnected the call. And now I cannot even call back cause may be they blocked me. Pathetic service.

I have requested for vegetables through app after recharging rs.2000.00. They could not deliver 75 percent of vegetables which are available in app. During chat they promised delivery first at 7am then at 9.30. Am. They could not deliver. Then, i sent mail to customer care whom i requested to return back rs.2000 from their wallet as i have to buy vegetables from other sources. They have assured but even after 4 days, no response. I gave my complaint no.

Order id: mho[protected]
Date: nov 02, 2019
Usually the vouchers available on your mobile application doesn't get applied. After that your application place the order to cod by default. If i have to apply the offer than after 60 mins you ask me to cancel and re-place the order for which inr 30 is charged as cancellation fee. I must say this is really smart way to fool and loot the customer.
I want to understand why you put these vouchers when they don't work?
Why am i paying cancellation fee when your executive advised me to replace the order.
Your customer care executives do not provide correct guidance, are they specially trained to fool the customers?
With this attitude you are certainly loosing customers like me (Bb star member) i feel really sad to opt for big basket when i have more professional players in the market.
Your customer care is reluctant to provide email address or phone number for logging the complaint, hence posting on the public forum.

My bro place order on 31 october
That is not delivery by big basket
They said it is commercial and block
Money illegaly
Customercare is also not supporting
Please do something
Many people said this is happenend
By big basket
They take payment and not delivered
The product
App cheated people
How it can be done by them that take payment and not give delivery
Big basket customer care said that amount is back on app
But app is blocked by big basket
I know around 5 to 6 people suffer this
Problem

One of the renowned and super famous online portal with shahrukh khan as the brand ambassador. This is enough to tell you the company is making huge profit.
However, there is not one person who is happy with the service, quality, price, delivery and availability of the products. I am jotting down some issues happening daily :
1. Glitches in the app.
2. Product out of stock at the time of delivery.
3. Delivery happens before time.in case you are not available, delivery is cancelled. This is not it, the money you paid via card will be refunded in the form of big basket wallet hence this is an infinite circle of money in bb wallet and you ending up buying from here.
4. Rude delivery person.
5. Chat support never works. You call them, it is highly chargeable. They put you on hold for minutes and laugh off and don’t even close the issue.
6. You request for a call back, never happens.
7. Picture of the product is nice, what you get is so bad in shape, size, freshness, everything. Bad quality product for the price charged is unaceptable.
8. High prices.
9. Delivery charge, until you have bb star which is again a waste (I do not understand why every app these days comes with a membership, we as customers promote it by buying it all)
10. Closing down the point by mentioning a recent incident which made me feel how badly we as customers are getting cheated at bigbasket. So i happen to order some fruits and vegetables in case i have a busy week or something was unavailable in the vegetable market. I ordered week’s fruits and vegetables. I got an email 2 hours before delivery saying modification in the weight of the items. I thought this is fine. I got the delivery, quality super bad, rotten lettuce and unripe tomatoes and slit bananas with insects on it. I am honestly telling you i still did not lose my cool, happens. I happened to buy kitchen weighing scale the same day so i thought lets just start using it by checking the weight of the products. I lost my mind when not 1 but all the items were 100–300 gms less than the charged weight. I will give you examples now. Tomato was charged for 1.04 kg, i was sent 840 kg. The papayas were in the category 1–1.5 kg, i ordered two of them. One weight 670 gms & 1 wegihing 723 gms. I contacted them, they being so unapologetic about it, told me +-5% weight difference happens. I also agree, but what is with 10–20% in every item? It clearly doesn’t make sense. Imagine, i was being cheated on 14 items that were fruits and vegetables, i was charged somewhere around 700 where the actual price should have been around 540–570 inr. For me they charged 20% extra than what they delivered, this price is on top of the expensive vegetables already. Everyday, they are cheating 100’s and 1000’s of customers who are not bothering to check the weight exactly like me, such fraudulent activities are making them no.1 in india.
I would actually encourage buy it from local vendors, you can bargain a bit but at least you will get exact quantity and you will not feel cheated, this will in turn help them earn money too.