BigBasket.com Complaints & Reviews

@bigbasket_com appalling service from big basket.. Even after calling because the order was delayed no call back was made from you. If being a bb star member we get this kind of poor service then i have nothing to say further... Pathetic. Order number mbo[protected]

No call back... Till now.. And your customer service representative has a script... Which says 10% discount will be offered... Not happening... Customer's...

I don't know what's wrong with big basket, but thier product quality and customer care responses have completely gone down. I order every week from them . They have been delivering stale frozen items. We can only realize it once we open the product. Breads are almost stale. And today was the highlight . I order some items which got delivered on time however since I ordered milk and buttermilk and the packets burst and I had buttermilk and...

My friend had installed big basket and used my referral code during sign up. After her 1st order on bigbasket (Which was above 500rs/-), i did not get any bonus (100rs/-) into my bigbasket wallet.

Friend's 1st order id : bpfo[protected]
My referral code was bigb2e2o5
Order date : 20 april, 2019
Order amount : 579.00

I want the referral bonus to be credited to my account. Attaching the delivery...

Hello guys, dont buy fruits and vegetables from bigbasket... Past 4 months there are sending damaged vegitables amd fruits every raised complaint and getting refund. Always i will get respond from big basket further it wont happen.. But waste of time again it will happen then what is the conclusion? Bigbasket need to action strictly dont waste our time and money.....

Whomsoever it may concern

Dear sir,

I have submitted one order on 03/05/2019 at 6.32 pm and it was suppose to deliver by 05/05/2019 (Delivery slot - 10am - 12.30pm)

Order no. Mkovo[protected]
Invoice no. Mkovi[protected]

In big basket app, its showing "your order is on the way" and the customer care is telling me continuously that it will be delivered at the earliest,...

I hv started using bb daily for vegetables.
But i met happy with the plastic you use.
Stop the use of plastic for vegetables delivery.
This company should hv some civic sense.
How can they use so much plastic/ polythene
Just to deliver 1 chilli or 1 lemon.
The whole world is against the use of polythene.
They should ban the use of polythene.
Or else some serious action should be...

When i pour the juice in bowl then i find this dirty elastic thing in the juice. I have proper bills and videos to justify it.
If any child consumes this juice then their may be a serious health issues may arise, who is responsible for this, bigbasket why dont you inspection the juice before it get deliverd and also why you are tie up with this company which supplies this type of product. Insted of blaming u i decided to register complain...

I have ordered waterbottles for office use order no.#77813808 for morning time 7-9 am and first i recd a msg that your order #bmo[protected] will be delivered on 29th april between 7-9:30am on 29th at 08:01 am then again at 10 am i recd another msg that order scheduled for delivery has been delayed due operational constraints... And again i recd a call at 11 that big basket person is in our lobby and your security is not allowing so...

While i was ordering my monthly grocery from bigbasket, i observed patanjali 500 gm that has an mrp of 135 rupees, is being quoted at 145 on their site.
Which is clearly illegal and even though i highlighted it on social media, their account didn't bother to change/lookup the issue after acknowledging my tweet by systematic response.

https://www.bigbasket.com/pd/40009525/patanjali-honey-500-gm-bottle/?nc=as&q=patanjali...

Hello...
I am so much frustrated to say that im one among the bbdaily customers as i have seen that there is continuos miscommunication and fake promises made by the executives (To be precise bbdaily). We should have told about the policies and offers when we are asked to signup to bbdaily by the agents... They have mentioned free milk and bag but now we havent get that from the past month and neither of my friends did... When i called...

It's been about a year that we have been ordering with bb. It's been a practice for the delivery staff to call & pester for address, location etc.
It gets irritating, because they invariably contact when we are busy in office. The staff feel it's their right to ask us to be their guide, the excuse given 'same staff do not come everyday' - as though that's our mistake.
Today again they called me, unfortunately i was held up......

I, nishit aich, am a resident of dream excellency complex at rajarhat, kolkata. I had subcribed for amul gold milk packet (One regularly) thru bbdaily app. Normally after receiving the item i receive a confimation sms from your good office. Today although i did not receive the item but i have received that confirmation sms and subsequently the amount (Rs.27/-) have been deducted from my wallet.
Regards,
Nishit aich
Mob-[protected]...

Bigbasket is the worst online supermarket to do shopping. I have had a 2 hour delay and have been delivered with a rotting cheese. And this is not the first time i have been served rotting items, i was before delivered with mouldy, expired bread. I stopped ordering from them and out of stupidity have started again thinking of convenience. They are a complete health hazard. If you have kids, anyone pregnant or unwell, do not buy their products...

The order mkoo[protected].
I had ordered frozen items which included curd, arambagh chicken & butter. Those were supposed to be carried inside a chilled box. When the delivery agent came & handed over the items i found melted butter, chicken packets with water inside & hot curd. The agent came on a bike & shamelessly said big basket never provides chilled box for such less ordered items. I hardly had a hassle free delivery from...

Order no # bpvo[protected],
#epro[protected],
#bpvo[protected],
#bpvo[protected]

You know what's common in all of these orders. Well yeah, all of these orders have your trademark, "delivering stale /expired food items in the name of quality". You guys don't learn from your mistake, do you??
Anyways, coming to my recent order issue.
Order delivered today - 13th apr 2019br...

I subscribed to bb daily end of jan2019, and was promised a big basket bag worth rs 650, as advertised we would be entitled to with the subscription. Since then i have been a subscrber and have made 6 requests to them, 2 with customer service chat agents and 4 over emails, however every time i am promised that the bag will be delivered in 24 hours and has not happened for the last 6 times.
I am tired of hearing the same response and...

My prepaid order has not been delivered yet. Its already more than 1hr post the defined schedule. No communication from bigbasket yet. I am not able to connect to the customer service as they don't work after 10pm. I am not able to cancel the order as it is showing on the way. My money is stuck. Please escalate & take action accordingly. Also please help to refund my money stuck with the order as soon as possible.

Order details...

I have placed my order 3 days back for same day delivery as i am star member of big basket but i have not received it from last 3 days. I have called them 10 times and they are saying they have manpower issue so can't deliver. This problem big basket should mention before taking orders. I have wasted my hours and hours of time calling them up. This is very unethical on their part. I need my membership money back and refund of the order not...

Please refer to my complaint on this forum. Big basket team has contacted me on my mobile no. And resolved the issue. I request you to delete the photos and complaint uploaded on this platform.
I had made payment through paytm.
Cash back was not received for six days after applying the voucher code. Neither did bigbasket nor paytm specify any conditions of cash back on the "payment mode" screen. They expect customers to read...

I would never place an order on big basket.. Its very hectic inspite of being a bb star member.in kanpur the delivery guys are so "badattameez" that they deliver at their convenience.. I always get late for office wen i order on big basket.. Very poor service. And after that u need to follow them the full day for your order leaving ur job work.. The delivery people say from front to complain.. They dont care for complains.. "kardo complain"...