BigBasket.com Complaints & Reviews

I had bought a few things from big basket
On 3rd June the money was transferred by me into the big basket wallet through Paytm but the items were not delivered and they still took the money then they refunded it in my wallet but again next day morning my wallet showed zero balance and without asking me they said it was put in the Paytm wallet .
Now the the money is not in the big basket wallet or in the Paytm wallet. Whenever we call they always say that they are looking in the matter. It's been 3 weeks I have still not received my money. Please help.

I ordered from Big Basket and chose the card on delivery option. However, the delivery agent made me pay twice, saying the first time was a failure. Now Big Basket is not returning the money. This is a clear example of how Big Basket extorts money out of their customers. The customer service isn't even replying to my concern. The first time they asked me for bank statement and after providing that they said there were technical issues and said they'll get back to me within 24 hours. They haven't gotten back to me yet and there customer service is dead. They stole Rs. 478 off me and I would like a full refund with amends made.

Its a pathetic app. They have come up with different free offers at your doorstep and when you start ordering from them you get worst quality of products. I have purchased onions(rooten one), amul butter the packet of which was damaged and even butter came out of it.
The height is the eggs, i doubt the eggs are of some different animal just worst.

Its for awareness of all users of big basket please be careful, they are playing with our health.This site needs to be banned really. I am uninstalling the app.

I had placed order on 4th June 2019. Mistakenly instead of 1 Kg Madhur Sugar, 5 Kg Madhur Sugar order was placed. After delivery of the product, when I reached home, I came to know about it.

From 5th to 13th June 2019, I contacted BB Customer Care many a times to report about it and asking them to arrange for a pick up of the item. Every time I was assured that the item shall be picked up the very same day.

On 10th June 2019, I had placed another order. When the delivery boy visited to deliver the products, I asked him to pick up that item but he declined to do so. Probably, it was not his assigned task, that's why.

Yesterday, I had sent e-mail also in this regard to customer care, but no action or communication at their end.

Even after 11 days of pursuing with the issue, no lead or appropriate action so far.

Kindly look at it seriously, or else I may have to take a stringent action on it.

I was using big basket from past so many days
I used that application for my family and friends that's why using three different account
My account registered with email Id [protected]@gmail.com having amount of rupees 353
My account registered with email ID [protected]@gmail.com having amount of rupees 163 in it and another account with similar amount

I want my money back

I have purchased tray of eggs from fresco from your bigbasket on 22 may in hyderabad, eggs what i received are fake eggs, yolk melta in egg white very easily without wisking almost half of the tray were fake and i have rest half with me and i can even hear sound when i shake the egg normally real egg yolk with not mix with egg with easily unless you whisk it and you will not hear any sound from real eggs
I request you to take strick...

I have purchased some vegetables and fruits items from big basket yesterday the quality of vegetables and fruits is very bad
I have made complaint in big basket yesterday and on delivery time some item I have given back to delivery boy also but really wrost response from bigbasket not refunded amount of which I have given back to delivery boy
I am sharing u some images pls see it and pls take necessary action how can bigbasket send this kind of food items openly to customers
Regards
Pawan shivnani

I have been shopped with the Big basket for first time and it allowed me to process and submitted the transaction and even my amount has been debited in my account balance...After a day i have been receiving a call from the representative stating that the delivery s not possible at the current location and they refund process will take 5 to 9 business days... I am like shocked on the first place on why the system allowed me to process the transaction rather it should have given a message that currently no service possible at the given pincode... I am highly disatisfied!!!

I placed an order on 2nd june for delivery on 3rd june between 5-8pm. The order did not arrive on time. After repeated call with customer care, they assured that the order would be delivered by 10:15pm late night. But that did not happen either. At 10:30, when we were asleep, we got a call from the delivery guy to let him in to which my husband denied and said that please take the order back. Its been 3 days now and the customer care is not...

I want to complain against big basket daily who are charging every customer a service charge of rs 1 for every delivery. Its not a delivery charge but service charge. When i asked them to remove it as i dont want to pay service charge as it cannot be made mandatory no matter the amount of it but they have refused to remove the same... Please take necessary action against them... Sanjay sharma [protected]

Hello,

Whenever i tried to pay the payment from paytm, always asks for adding amount using credit card or debit card. As usual, i always have more than required balance on my paytm wallet. Still only bigbasket is asking for adding more amount by credit card or debit card. It never happens on another portals. Only bigbasket is asking for the addition amount.

This is ridiculous payment implementation. I have very...

Client 180519. I order chicken on 18/5/2019 2 kgs - 490/-. While making payment i recd the message that the transction failed i again made the payment. As such my account was debited twice but i recd only one order. When i raised a complaint with my bank i was told that it is resolved. But it is not. Igagdycbc9, igagdybrm7 are id transaction. Refund need.

This is regarding the order id bpvo[protected]. I have placed an order & got the delivery on 15-may-2019.

The invoice number is mnoi[protected]
The order number is dx-mnoo[protected]
The product name is tasties-khatai - badam (Which is already expired on mar 2019) as it has manufacture date mentioned as jan 2019 & it is best before 3 months.
How can this be delivered to one of your valuable customer.

Its one of the worst experience i ever had with you bigbasket. Where is your promise of delivering fresh products?

The apples delivered to me were rotten from inside and soft from outside. I told them I need replacement they denied because the same apple type are not available. I told them it is fault at your side so deliver me other type of apples but I won't pay the difference as it is your fault and you are responsible. They denied and told me that they would refund the money but wouldn't replace the apples.
Such poor quality and poor customer care was not expected. I order on weekly basis from bigbasket. They just lost a good customer because of their poor customer service and poor quality of apples. I told them to refund the money in cash instead as I would uninstall the app would never place any order from bigbasket. What if I would have consumed those bad quality apples! Who would have been responsible for my illness then? I questioned and did not get any answer. They are not sorry nor they care for losing a customer or delivering unhealthy and rotten products.

I ordered 4 products on 23-may-2019 and paid in advance and it was supposed to get delivers on 24th between 8-10 am but i did not received it. So i called customer care, she said the delivery guy is not reachable so their senior manager will call me within 30 mins. I did not received a call for next 2 hours so i called again and received the same answer. Again i did not get any call from them. When i checked on the portal, it is showing they delivered the item in the morning.

Today i dnt get my daily subscription (Milk) and its shows on bbdaily app that milk is delivered and money is also deducted from my wallet. My neighborours who have same dailysubscription for milk get it today. But delivery boy doesn't delivered to my house. And i m also trying to call on ahmedabad customer service but phone number is not connected. I hope this problem will be resolved soon

Bb made me do a double payment on an order. As the online payment was 'unsuccessful', i paid for the order by cash the next day when the order was delivered. Meanwhile my bank account was debited, and bank confirmed that the payment to merchant was successful. And i have to take it up with the merchant for refund. Bb has acknowledged the double payment and has sent an email mentioning refund to my source account in 7-9 bank working days. It has been one month and still i have not received the money! Calls and emails do not elicit any response. Pathetic customer service!

@bigbasket_com appalling service from big basket.. Even after calling because the order was delayed no call back was made from you. If being a bb star member we get this kind of poor service then i have nothing to say further... Pathetic. Order number mbo[protected]

No call back... Till now.. And your customer service representative has a script... Which says 10% discount will be offered... Not happening... Customer's valuable time, experience and satisfaction is more important... Not happy
No call back til now as promised... And now you just reschedule the order without any reason... https://t.co/jEeZZr5zUb

I don't know what's wrong with big basket, but thier product quality and customer care responses have completely gone down. I order every week from them . They have been delivering stale frozen items. We can only realize it once we open the product. Breads are almost stale. And today was the highlight . I order some items which got delivered on time however since I ordered milk and buttermilk and the packets burst and I had buttermilk and milk on all products . I returned the items. The delivery guy was not bothered and when I contacted customer care for refund they credited to my bb wallet inspire of asking for refund. The lady in customer care was rude and not interested. I order every week from big basket but now you have lost a loyal customer. I know this feedback will not be taken seriously but still gave it a try

My friend had installed big basket and used my referral code during sign up. After her 1st order on bigbasket (Which was above 500rs/-), i did not get any bonus (100rs/-) into my bigbasket wallet.

Friend's 1st order id : bpfo[protected]
My referral code was bigb2e2o5
Order date : 20 april, 2019
Order amount : 579.00

I want the referral bonus to be credited to my account. Attaching the delivery statement of her 1st order.