BigBasket.com Complaints & Reviews

I got vegetables from bigbasket with worms and fully infested with mould & fungus.

I had ordered cauliflower / chillies / coriander / etc.

I placed the items when they arrived inside my vegetable compartment later realising that there was a weird smell coming from inside. Opening it i saw worms inside the cauliflower bag and upon opening the drawer fully saw two worms on the floor of the basket. I had to throw...

I had purchased products under the promo of flat 47% off on the 13 august 2019. My order no.[protected] was delivered on the 15 th of august, but 4 items were missing. On contacting the customer care no., i was told that the items are in the delivery van and will be delivered in 45 minutes. But on checking after an hour, i found the items had been marked as returned by customer. But the same customer care executive called me back and...

Products are not delivered to me multiple times and was marked as delivered. I have raised multiple complaints for non delivery of products and the customer care always come with fake promises.

They are cheating the customer with fraudulent activity.

Today i have red handed caught the deliver people who do not have the product available in the store and they have marked as delivered to my address.
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I ordered some items in the morning with my registered mobile number.
The expected delivery was showing 12:30 pm ~ 2:30 pm. Seeing this, I made a call to the customer care and provided them an alternative number as I would not be able to pick calls on my registered number at that time.
I gave this number on the 1st call itself. The guy told me that okay they'll call on the number provided at the time of delivery.
After...

Hi My name is Umar Azam. My registered bigbasket number is [protected].

FIRST ISSUE: I am very much dissapointed and angry with the service of bigbasket. On saturday (10.08.2019) I was trying to avail the bigbasket August offer which you are giving every month from 1-10 for the various bank. I.am using HDFC bank and you are also giving offer for HDFC users. I am applying the code HDFCAUG avail 225 rupees discount for the billing...

Hi team,

I ordered items in bigbasket, my order should be deliver on 8/8/2019 but not delivered on time, and order got cancelled and rescheduled the order deliver on sunday.

How you people cancelled my items and what is the reason for cancelled.

Why some items deleted from my cart and is it my coupn applicable for this

Order number is : #bhvo[protected]...

Bigbasket site gives an e-mail address

[protected]@bigbasket.com for feedback but my mail bounced back.

My order was cancelled by bb multiple times and i received several emails and calls for the same order, causing me lot of inconvenience and waste of time. Further they delivered poor quality vegetables on three items. The same order was delivered a second time next day which of course i sent back.

My...

My order no. Mmofvo[protected] for rs 2113 was placed on 30/07/2019 and was to reach on 03/08/2019 before 10:00 am after a delay of more than 4 days. Complete amount was paid by paytm in advance. They then did not deliver the order by due time and upon my complaint then changed delivery time to 1:00 pm and then to 4:00 pm. I again complained online and was told that operational manager would call me in 15-30 mins but no one did. The...

I tried using my mobile no. To register for big basket account. But it showed mobile no. Already registered. But i have never registered for big basket using my this mobile no. Then i realised someone else is using my phone no. So i complained about it at big basket customer service but they keep passing my complain to other executive. Is this the way to talk to customer who need help? I really need you guyz to look into this matter as someone...

I talked to bbdaily executives and did a recharge of 2000+, as per the conditions to apply a promocode of "freemilk20". After the recharge the coupon was saying not vaild or expired, i was using bbdaily itself for the first time.

So all the conditions were satisfying and 2000 was in bbdaily wallet. Now the drama of bb executives started, how to deny me any claims.

First a executive named "vanita" said there are...

I ordered couple of products from Bigbasket on July 27th, 2019.
I coincidentally checked the printed price on the product (that was cardamom 20 g). The printed price was Rs 70. However, the charged price to me was Rs 105. I usually never match the price of the products. I don't know how many times such discrepancies would have happened. This is a case of fraud.

I approached Bigbasket for justification of this discrepancy....

I had made a card payment for an order (Mpo[protected] of rs 1264 on 13th july 2019, though the amount was debited from my account but they said that they haven't received so please do the payment again and the previous amount will be refunded within 4-7 business days. I have contacted big basket 4-5 times but they are not resolving the issue n neither giving me the reference no of the amount that was reversed according to them.....

I raised a complaint to replace the rice last week. Every day you people saying you are escalating the issue till now no solution. One you say technical issue next day you people says escalated.
Very poor service. Now you people blocked me aswell in bigbasket.

Resolve the issue if not i will write the same to consumer grevence cell.

Surya
[protected]...

I placed order 3 days back and today was the scheduled delivery. However I didn't receive any order. When I called I was made to gold for 15 mins n then told that the order cannot to delivered today. Then I was connected to the senior person looking after escalation. He assured delivery tomorrow at 7-9 slot. I have guest coming tomorrow morning and because of assurity I didn't go out to buy the grocery. Now what would I cook Tomo morning.br...

On 14th july i have order some grocery from big basket ₹2858.00amount of was debited from my account first but i got a message that transaction failed my amount will reversed back into source a/c secokd time tried doing payment for same amount ₹2858.00 again amount was debited from account and same message was displayed third time i paid ₹2697.00 where transaction was successful... I got my grocery delivered... After couple of days...

Toothpaste was delivered with open seal condition. Many mails and calls were sent seeking for replacement of the item. But zero response and no action has been taken. What if something went inside the toothpaste tube during delivery. No human being can accept such delivery of an item. Aftet many mails, they responded and said instead of replacement, they will credit amount to my bb vallet account. I purchased that item in lowest price zone...

First of all you had not delivered the two products from my first ever order BLKFVO[protected] : BB Royal Dates And Set Wet Deo.

Second, i didn't raise any false complaint that you are saying continuosly and only raise the complaint about the not delivered products... i told this many time on customer care chat too and they escalate the issue but as i didn't get the response from your side then i again told the customer...

Absolutely baffled by standards of hygeine followed by this heavily funded company
Bbdaily which is relatively a new service onboarded users like me by going door to door and promoting their service like use of insulated bag to ensure food hygeine and preservation
Twice, has it happened that the food delivered is not put inside bag but outside on the floor and packaging of edible food is always torn.
These companies...

I had a order id : mbo[protected] which was delivered on 6 july. It was placed using cash/card on delivery payment option. The delivery executive swiped the debit card twice saying the transaction failed both times and i had to pay cash finally. But money was debited both times from my account and still not credited back after 5 days. The order amount was 981 and it was debited twice so total rs 1962 was debited which is yet not credited.br...

Yesterday between 7-10am my order was delivered and in the morning i had paid the amount through paytm selecting all the orders. When i paid the amount the first order was showing i. E.[protected] rs-755 (After availing 150 credit from the wallet), second order i. E.[protected] rs - 194 (In this order big basket has charged me delivery rs.30 which they are not supposed to charge) so second order actual amount should be rs-164...