BigBasket.com Complaints & Reviews

Big basket in chennai is third class. No response,
No slots, the delivery boys are useless and lazy fellows. The customer care is full of third class people whose tongue doesn't have any commitment. I am old customer of big basket... Previously i was in bangalore... And now seems shifted to worst place on the planet. I am choosing amazon or zomato or grofers instead of big basket or i myself will visit hyper market instead of third...

I am a regular customer of big basket since very long time. Today i had my order delivered and i had made the payment online but the customer care executive said it's not paid. I told him to give me 1 hour as i am outside now and need to check where is my payment stuck as it's already deducted from my bank account but the executive kept forcing that i need to make payment right away. It is really shameful that even after being so regular...

I am refer are friend and they registerd with my refferal and as per company terms our friend also complete first order but comany didnt give freeral bonous to both say ur friend is not register with your refferal a big fraud with me and second thing is that when i am call to customer care of big basket they say yes sir your reffere is succesfully rgisterd and order and u get 100 rs in bb wallet within 124 hours but email team say no u not...

Mkofvo[protected] the most disgusting app i have ever seen i have never expected that the product which i will receive will be soo much disgusting this is a fake app nothing real they provide my 1600rs got totally wasted neither i have received my cashback after applying the promo code welcomebb wt the hell this app is doing i am not understanding the buns i have received were smelling like yakk there was a surf smell coming rm it not...

There was an campaign on bigbasket.com to apply citibank credit card and get 2000/- after spending 3000/- in 30 days. I have applied credit card and spent more than 3000/- with in 30 days. But i have not received gift card of 2000/- after too many and many follow ups. Every time executives responds with assurance of gift cards. Finally i received email saying that my transactions are not eligible for gift card. Big basket trying to fool the...

I have ordered fresho strawberry 200gm from big basket on 18.02.2019. When i received my order and opened it i found fungus growth on few strawberries. I have attached the rotten strawberry picture as a proof to my complain. I didn't expect this from big basket. Kindly take a genuine and immediate action on my complaint and please return my money.

My order number dx-bguo[protected]...

We have ordered bb - royal organic brown sugar (5kg pack)
We have realized that brown sugar was fake and colored.
This is breach of trust.
We have paid such high amount just because we trust the brand. The matter is very sensitive as it is related to food item which we (Including kids and as well as old parents) are consuming it.
We want to run complete legal procedure to happen so that the responsible unit (Person/...

Bbdaily (Big basket daily) / customer care number [protected]
Gstin:- 27aacci2053a1z7
Cin:- u74130ka2010ptc052192

Bdaily is a new service line of big basket where they offer customer to order any product a day before until 10 pm to get it delivered next day until 7:30 am.in case of delay in delivery they are supposed to refund the 10% of the total bill amount.
On 10th february no products were delivered...

Bigbasket software is mischievously adding shipping charges in later steps of order. If you are going in good faith, you will end up paying shipping charges that were shown as not applicable.
I have taken 2 screenshots to show that - in first screen bb-2, delivery charges are shown as waived off. Later, in screen bb-3, charges are added back.

Bigbasket customer care is absolutely not listening to this and they keep repeating...

I took bb subscrtion of Rs 299 from Bigbasket. They have done cashback of Rs 100 from that. recently I have purchaged few items from Bigbasket along with Maggi ketchup. When delivery person came to my door he found that maggi ketchup bottle was broken, I asked him to send me the replacment not the refund. But Bigbasket has given refund. I got a call from Bigbasket Customer care, I asked them to replace the item. They intiated the replacment...

Hi,
This is regarding the order number - ecro[protected].
We have ordered few items on 8th feb which delivery was scheduled on 10th feb 7:30pm-10:00pm. This time the order number was - mco[protected]. But, suddenly this order has been cancelled by big basket team without any reason after 10:00 pm on the same delivery date. We expected urgently the items ordered with this order number.
I did chat with customer...

I have ordered through credit card and and the payment was unsuccessful. Immediately the order was automatically converted to Cash on Delivery. In fact I need to submit through Credit card since 20% discount is given by HDFC. I cancelled the Order and again I paid through HDFC Credit Card and got the discount of Rs.300/- . Next day I received the message that Product is going to deliver and I need to pay Cash. Immediately I called customer...

Hi All,

Hope you are doing well !!

I am writing this email with utter disappointment and frustration highlighting how big basket provides pathetic service to customers. The customer service associates are worthless and does not have any process knowledge. There is no common sense involved at the time of responding back to customers. Just copy and pasting scripts does not help. You should look into the matter...

Order no. #bbo[protected].

While making the payment, the amount of rs 1513.00 has been deducted twice for the same order. Following which the delivery person promised that, one of the payment would be reversed to the bank account soon. I even got a sms saying that the reversal is going to happen. But i have not got the amount in my bank account still. It has been over 10 days, and all my mails to the customer service are...

Not yet received the order placed on 07.02.2019 BCVO[protected].
After calling customer care several time, the answer I got is they will call back. But still now I haven't received any call or message regarding my order. I am fedup with bigbasket's worst service. They have changed the delivery scheduled stating that I have not picked the call but there is no such call from them....

This is regarding the order id bpvo[protected]. I have placed an order on 3rd feb and got the delivery on 5th feb 2019.

Its one of the worst experience i ever had with you bigbasket. Where is your promise of delivering fresh fruits and quality products?

For this particular order atleast 6 of the items were almost close to expiry. After creating a return/exchange for the same product first there was a huge confusion...

I have ordered one product which should be delivered on 7th February between 1 PM to 2 PM. The address was an Office address. As we all know for an office address the product should be delivered on or before 5 PM or else office will be closed. They have clearly mention that our delivery slot is between 1PM to 2PM. But it is not delivered.

Name of the receiver :- Anisha Datta
Email ID:- [protected]@gmail.combr...

I am unable to use my account since past 1 week and despite several complaints i have not received any resolution yet. I was told that there is a technical issue and the problem would be resolved in 24-48 hrs but even after a week the problem has not been resolved. How can the company make such false promises? This is the condition of a bb star member who has paid rs 600 extra to get better services. Shameful....

I made a transaction on 3rd dec using my citi bank credit card for rs2504 and was entitled to receive rs500 cashback from citibank for this transaction. However, bigbasket incorrectly captured my payment method and marked it as paytm transaction because of which i did not receive the cashback from citibank. On calling customer care, bigbasket refused to entertain my query. I even mentioned that i can present my paytm statement where there...

Read story about a cheat organization and its cheat leaders ( big basket was founded in 2011 by hari menon, vipul parekh, abhinay choudhari, vs sudhakar & vs ramesh in bangalore, karnataka.)

bigbasket is selling inferior and poor quality products and doing fraud in wallet and debiting cheating customers who have shopped lakhs

cheating complaint 1) 5 months back i tool bbstar, i purchased bbstar membership...