BigBasket.com Complaints & Reviews

With respect to out order (Dx-bguo[protected] i ordered 2 packets of 'tasties' namkeen packet with the offer of buy one get one, so there should have been 2 more packets acc to the offer (Total 4) but got only 2 of them. 2. I ordered 500 gm pumpkin but received only 250 gm of it. The fruits i ordered were not of good quality and were not fresh. I look forward to hearing from you.

Dear sir/ madam,

I had ordered some food items but my food items was not delivered on time also no one provided correct information about delivery time.

I called them several times but no one provided correct information.

Also registered a complaint for the same
Complaint number: [protected]

Kindly make some arrangements so that big basket does not cheat other customers also...

I have ordered BB on 13th for 14th delivery slot on 1900 hrs to 2200 hrs, MBO [protected], however it was rescheduled to next day. The same has been happened so many times, the executive without reaching the address will decide to reschedule . Reason always give as my number is not reachable.
So if I have to navigate on call to reach my address why the address is mandatory to provide. It can be on call instead.

So many times items are sub standard, while reporting no proper resolution no proper response instead of a readymade reply - pls return it is, we will replace it or refund it.

Is that for a customer will order and plan schedule delivery slot. Wasting time to waiting for delivery.

When complaint on customer care, said they maintain quality standards for delivery ..

So many times the delivery person has delivered my orders to my neighbour in ground floor, where as my address is clearly says in 1st floor, Even I have not received a single call.

Today also same, he called me I was in toilet, till came out he rescheduled the slot and left.

If that case why before item's were delivered at my neighbour house which is not my address.

Poor quality of food products and poor service delivery is frequently happening with BB.

If there is no quality of products and delivery why they charge against service.

Request authority to get an eye on the BB.

My product was delivered on 28th of February with invoice number MBI[protected]. I didn't like the quality of the product and the same day I had raised a request for product return for product Princeware Prince Solar Casserole with handle- orange. I didn't get any update for 2-3 days and requested again. It was showing it will take 2-7 business days.

But after many days I have not received any update. I tried to contact customer support but not getting any response after one call. Even no response in chat window. My service request number is #[protected]. I am really very dissatisfy with the customer care.

Bbdaily offers its customer rs. 850 of benefits if recharged with rs. 1000 which includes free milk for 10 days and free bag worth rs. 650. I installed bbdaily on january 24, 2019 where the bb representative told me that she is bring the "free bag" after which she never returned. Free milk was delivered to me for 10 days out, the packaging of which was so poor that milk leaked on 3 days. I had to contact customer support again and again to let them know the issue and that i do not have bb bag where their delivery executive could place such perishable items. The customer agent fooled me for 3 days saying fresh milk would be delivered in 24 hours which was never delivered. After multiple follow ups, the amount was refunded to my wallet. I have been following up with the bb agents for more than 1.5 months and the promised "free bag" has not been delivered. Since this wastes a lot of time, i have stopped using this fraud app.

I was supposed to get the free bag from bb daily as i recharged my bb daily wallet by rs 1000 but still i have not got anything. After complaining for 5-6 times on their chat support and 3-4 times by calling their customer care no. Also, what i have got is the assurance and the promise to get it within 2 days. And many times, they have debited the amount from wallet without delivering the the products.

I placed the order on big basket and due to some emergency i asked your executive miss sufia to reschedule it and she cancelled my order without informing me and rescheduled it for tomorrow and at the time of re-scheduling my 7-8 products got out of stock which she didn't bother to inform me.

I don't know how you guys work as it was a big disappointment for me especially from big basket customer support team. I was not given any resolution based on it.

I am going to file a complain on big basket team for this type of behavior to consumer forum.

This was the last order i placed as i am not going to order any thing from big basket.

I had a committed delivery between 5-8pm today. I received a call at 5.40 that due to product unavailability i will get delivery tomorrow evening. I requested for early morning delivery but was told that slot was unavailable. When i protested that this was extremely poor service i then received a second call that it was unavailability of product that was causing delays.
I have insisted on receiving the products in first slot tomorrow or my order must be canceled and my money returned. Needless to say i didn’t expect such poor service from a company that advertises its customer service.
I will be taking this up on all social networks

I moved to a new apartment few weeks back. Tried updating the address in the app, but there seems to be a bug in it. Bbdaily does supply grocery in my apartment. I called customer care, they asked me drop an email, and refused to update the address from their end. More than 2 weeks and no reply to the email. Pathetic customer support. There is balance of 863 in my wallet. Want it to be refunded.

Email : [protected]@gmail.com

Big basket has ruined my breakfast 2nd time in a row. Both the times, i ordered from bigbasket for my breakfast. But both the times they didn't deliver my breakfast items and delivered other items which were not necessary. They apologized last time but yet again same thing happened and they didn't even bother to let me know that they are delivering the order partially. Moreover, there customer care wants me to wait on chat for 10-20 minutes to get reply from them.

Bbdaily ran a promotion of free bag in the month of jan-feb. Though i had subscribed on jan 4th, i have not received the same though my friends and neighbours who subscribed much later received it. My multiple followups with customer department including floor supervisors is utter waste as they are all useless bunch of folks. Out of disappointment i had asked bbdaily to refund the balance amount of inr 894 on 15th feb 2019 in my wallet as i did not want to avail their service any longer.

Here is the refund request details:
Bbdaily refund request id: rvmhoc22vz initiated on 15 feb 2019. Transaction id: jqhge4gj

Today is march 1, 2019 and i have not received the amount yet in my source account which is paytm (Attached snapshot of transaction).

I have been following up with them since 10 days. Initially the executives denied to take a complaint citing the reason that it will take 7-9 working days for the amount to be credited. Now after the time has elasped, they have taken up the complaint but have done nothing from their end. Everytime i call up the customer care, i had to repeat the entire history and i get one standard response: "i have escalated the matter and you will receive call back from our backend team" though no one calls back.

Bb has changed the meaning of escalation in india!!

Big basket in chennai is third class. No response,
No slots, the delivery boys are useless and lazy fellows. The customer care is full of third class people whose tongue doesn't have any commitment. I am old customer of big basket... Previously i was in bangalore... And now seems shifted to worst place on the planet. I am choosing amazon or zomato or grofers instead of big basket or i myself will visit hyper market instead of third rate big basket. I wish big basket go bankrupt like kingfisher, sahara and reliance com. Arrogant companies should face bankruptcy. All i want to say to big basket is not just bye, but a big aaaakh thoooooo!!°°°

I am a regular customer of big basket since very long time. Today i had my order delivered and i had made the payment online but the customer care executive said it's not paid. I told him to give me 1 hour as i am outside now and need to check where is my payment stuck as it's already deducted from my bank account but the executive kept forcing that i need to make payment right away. It is really shameful that even after being so regular customer i kept explaining in front of everyone on call that i am outside without access to internet but such simple request was heard. I m not happy at all and 2ould not recommend big basket to anyone anymore only because of wrong behaviour.

I am refer are friend and they registerd with my refferal and as per company terms our friend also complete first order but comany didnt give freeral bonous to both say ur friend is not register with your refferal a big fraud with me and second thing is that when i am call to customer care of big basket they say yes sir your reffere is succesfully rgisterd and order and u get 100 rs in bb wallet within 124 hours but email team say no u not eligible its a big fraud with me i am also have call recording of customer care i want any how 100 rs i am sending 20 of mails but they denied its a big fraud where ur customer represenattive say u eleigible and u didnt credit our amount our mail id [protected]@gmail.com and friend id [protected]@gmail.com our order id- minfvo[protected]

Mkofvo[protected] the most disgusting app i have ever seen i have never expected that the product which i will receive will be soo much disgusting this is a fake app nothing real they provide my 1600rs got totally wasted neither i have received my cashback after applying the promo code welcomebb wt the hell this app is doing i am not understanding the buns i have received were smelling like yakk there was a surf smell coming rm it not at all fresh the tomatoes i had ordered were so much rippen that i even can't restore them the broccoli is so small in size i have requested for the replacement of the order the size of the potatoes re so huge like u people are # or wt the the hell will i do with so much huge potatoes nd why the hell till now i have not received my cashback reply to my mail fast or else i have to file an fir against this app nd will surely complaint in consumer forum about all this i[censored] re not willing to provide us fresh product then don't make the delivery at least don't deliver rotten products

There was an campaign on bigbasket.com to apply citibank credit card and get 2000/- after spending 3000/- in 30 days. I have applied credit card and spent more than 3000/- with in 30 days. But i have not received gift card of 2000/- after too many and many follow ups. Every time executives responds with assurance of gift cards. Finally i received email saying that my transactions are not eligible for gift card. Big basket trying to fool the customers. I am attaching few snapshots of offer, chat with customer care and transactions.

Please do the needful and save future victims from getting fool.

I have ordered fresho strawberry 200gm from big basket on 18.02.2019. When i received my order and opened it i found fungus growth on few strawberries. I have attached the rotten strawberry picture as a proof to my complain. I didn't expect this from big basket. Kindly take a genuine and immediate action on my complaint and please return my money.

My order number dx-bguo[protected]

We have ordered bb - royal organic brown sugar (5kg pack)
We have realized that brown sugar was fake and colored.
This is breach of trust.
We have paid such high amount just because we trust the brand. The matter is very sensitive as it is related to food item which we (Including kids and as well as old parents) are consuming it.
We want to run complete legal procedure to happen so that the responsible unit (Person/...

Bbdaily (Big basket daily) / customer care number [protected]
Gstin:- 27aacci2053a1z7
Cin:- u74130ka2010ptc052192

Bdaily is a new service line of big basket where they offer customer to order any product a day before until 10 pm to get it delivered next day until 7:30 am.in case of delay in delivery they are supposed to refund the 10% of the total bill amount.
On 10th february no products were delivered until 9:30 am, i have been chasing with them since 7:30 am but they have not even delivered until 9:30am.

I have been telling them that after 8:30 am noone would be available at home for receiving the products and some of them are to be kept in the refrigerator (I. E. Milk, pineapple slices, butter milk, grapes etc) but they promised me that they will call us but no one got back to us.
We have made many calls, written emails but no concrete response at all.

The products were kept outside of my door for whole day and got spoiled off. They have not even refunded 10% of total bill amount.

They are cheating consumers and wasting our time when we raise our concerns. I request you to please take some strong actions against such online retailers.

They do not even give any order id if we add more products i. E. To daily deliveries.

Please check attached order emails and other conversations.

Bigbasket software is mischievously adding shipping charges in later steps of order. If you are going in good faith, you will end up paying shipping charges that were shown as not applicable.
I have taken 2 screenshots to show that - in first screen bb-2, delivery charges are shown as waived off. Later, in screen bb-3, charges are added back.

Bigbasket customer care is absolutely not listening to this and they keep repeating their rule book. Very frustrating that they can't accept a software bug, how ever it will be fixed then?