BigBasket.com Complaints & Reviews

Dear sir/madam

I am purchasing grocery from big basket on 6 th of november 2018..in that grocery list i am ordering 30 nos egg tray from the bigbasket..in that un opened tray i found lots of insect worms.. Its also smells very bad..

Then i am rise a complaint on their customer care about the faulty product... But they just suggest me that take a pics and dispose the un opened tray box.. Their team will be contact...

I am purchasing grocery from big basket on 6 th of november 2018..in that grocery list i am ordering 30 nos egg tray from the bigbasket..in that un opened tray i found lots of insect worms.. Its also smells very bad..

Then i am rise a complaint on their customer care about the faulty product... But they just suggest me that take a pics and dispose the un opened tray box.. Their team will be contact me an half an hour.. But...

I ordered grocery and stationery items from big basket for 1700 rs. One of the items of rs 26, which was unavailable, was rescheduled for saturday. But in the order history page, they showed that an additional 50 rupees will be charged for separate delivery. I didn't feel to pay any additional charge, as this was not my fault. After checking the availability only, order was placed. So i cancelled that particular item's delivery. For this...

Ordered cadbury chocolate gift pack from bigbasket, shown mrp 475 inr and discount rs 48 selling price 427.5 inr,

When i received product mrp shown 430 inr,
This is deliberately done to show how much discount they are offering but its totally fraud,

They show wrong mrp on other products also, if you check actual price than you will know they are wrong,
They are big fraud

Big basket...

From; bigbasket.com
Nithin krishnan via adjetter.com
10:58 am (1 hour ago)
To me
Ticket no:[protected] dear henry,

Thank you for your email.
We certainly understand your concern and apologise for the inconvenience caused to you.
As per your request the email id gmail.com which is registered with bigbasket has been de - activated and henceforth we assure you that you won't be receiving...

10/28/18
You sent me an email saying my order was cancelled. Well I have never ordered anything from you and did not set up and account with you.
After letting you know about this. Three (3) or four (4) more orders showed up in my email. I did not order anything from you. I asked you to cancel any account related to my Email but in stead you sent an email back to me asking me to give you my phone number or to call you in India,...

I have ordered yelakki banana, quantity is 1.05 kg. With bigbasket.com. Banana was delivered today evening. The banana received was not at all ripe. The banana could not be eaten. I would like to make a strong complaint about bigbasket.com. I request the appropriate authority to take it up with bigbasket.com so that they donot supply substandard product to their customers....

I have been shopping on Bigbasket for a year now. I have been purchasing eggs from the brand named FRESHO nearly 5 to 6 times and I did find something very strange but I kind of ignored my thought because I trusted Bigbasket. I had a trust in this brand that they wouldn't be letting fake sellers on their platform. Well, today while I wasbreaking the eggshell I found a very thick layer of plastic around the shell and even on the yolk. It was...

Dear team

I placed order on big basket on 21st sunday for worth six thousand rupees grocery order id: mmo[protected]

The delivery slot were booked so i chose available slot on wed 24th by 12pm.

I waited & waited to find out these people have cancelled my order and the reason is lift of building not working..

They could not postpone it. They cud not wait to speak to me and take...

Bigbasket is spreading disease and illness by selling expired Milk products to his loyal customers:
we are shopping from bigbasket for 3 years Everyday bigbasket quality si falling.
********************************************************
Order ID: A-MGUO[protected]
Order Placed : Fri 12 Oct 2018, 06:58 pm

bigbasket EXPIRED mother dairy mishti doi
THAT LEAD TO FOOD POISONING AND SINCE...

I had ordered 14 food items on 11th oct 2018 worth rs.500 from bigbasket which were expected to be delivered on 13th oct 2018 between 5:00 p. M-7:30p. M time slot. The items are not delivered and the status on the bigbasket app shows delivered as well as they have sent me a delivered message on my mobile number. This is pathetic service, i want all the items to be delivered or i want my full amount i. E rs.500....

October 11, 2018

Big baske
No. 7, service road,
Off 100 feet road indiranagar
Landmark: above hdfc bank
Bangalore, karnataka 560071

Dear sirs,
Ref. Attention of mr. Hari menon please

I take this opportunity to bring to you kind notice the following:
I made a purchase from bigbasket online purchase vide statement no. Bmi[protected] for rs.4, 846.90...

Dear customer,
Your order #wbfo[protected] will be delivered on 28 sep 2018 between 05:00 pm to 07:30 pm. Amount to be paid rs.630.00.
You will receive a delivery confirmation notification once the order is delivered.
Thanks, bigbasket.com

I received expired mysore pak.
I ordered on 27 september and received on 28th september in bangalore. When i opened the sweets i found fungus all over the...

Hi, i have ordered the goods for 1oct (8-10 slot), but without asking my order was shifted to 2nd oct (6-8slot), when i called dor the order it was informed that the same will be delivered by 10pm, then at 11 i got a call that delivery boy is standing out side your gate for the order. When i have to pay, delivery boy was not carrying card machine, which i already mentioned on the app that the pyment will be done via card, there was no pay...

Big basket customer care agent called me on October 1 that khurpa (one of the item) can’t be delivered yesterday as the item is out of stock and will be delivered on oct 3. I was dejected as I planned to do gardening on oct 2 holiday and I couldn’t do the same. Moreover, it took them 2 days after placing the order to let me know about unavailability. My delivery slot was 5-7:30 pm and he informed me at 6:30 that he couldn’t deliver...

Every time for the last 6 deliveries that i have placed orders for frim big basket the online credit card payment is declined stating an issue at their end, but the order is placed. When i call up the support staff mention that they can see the transaction has failed but only suggestion is to try again which doesn't ever happen. Then they say i could use the credit or debit card on delivery. The delivery boys have never carried the card swipe...

My first order placed yesterday successfully with discount voucher code applied and got sms from bank for payment transaction.

But afterwards app was showing cash as payment and when contacted support team, they are denying even when i provided transaction number.

I will now neither get discount, nor my debited money come back till 120 days.

This is purely cheating as i don't want cod as option....

Dear big basket team,

I had placed an order on 13th september with order id: wmo[protected]
Which has been delivered on 15 th september 2018 by your delivery guy named - ram, the order delivered was incomplete as some items were missing namely. A curd packe. Figs packets and both of eggs tray. I had mentioned that to your delivery representative on which he has promised to deliver the left out itemthe another day,...

I placed an order on big basket and when i tried using the cashback offer through airtel money on bb app it gave an error. I has already chosen my delivery slot for 9am next morning which is suitable to me and esp since the order also contained baby food which was required urgently by morning.
I called bb and explained the problem to executive. He cancelled my order mentioning that i can try paying again through airtel. Money and avail...

I was purchasing royal gala apples since i started taking vegetables/fruits from big basket. Apples were sweet and soft. But the apples bought for last four orders were not upto the mark. Some of them are found rotten and the taste was not good.
I had also complaint about the packing of vegetables/fruit with plastic bags before but the action was not taken. Now-a-days the world is trying for less use of plastic we should also share...