BigBasket.com Complaints & Reviews

I had placed an order for the time slot between 5 pm to 7:30 pm on 31 december 2018. I was told by the customer care that my order is running late and will be delivered by 9.20 pm. Then i received a call from delivery person that there is some problem with vehicle and will not be able to deliver the order and will deliver in first slot the next day. After few minutes a got another call from big basket customer person that your order will be cancelled it will not be delivered in morning slots on next day and he hang the call. Then i received an email from big basket that my order was cancelled because i was not available for order pick up and i was not picking the call also. Such a liar these bis basket customer support people and delivery person are. And these happened with me not just once but 2-3 times. There should be proper action taken against it.

Sir/ madam,
I'm roshini shetty, i had ordered from bigbasket on 20/12/2018 and it was supposed to be delivered on 21/12/2018 but it got automatically rescheduled to 22/12/2018; i spoke to the customer care after it got rescheduled but they informed me that since i hadn't picked up the call, so it was rescheduled, so i provided an alternate number and asked them to ring the bell if i don't pick up the call. Today at 7.30 pm to 10 pm was the delivery slot but they again rescheduled it to 23/12/2018 for no reason.
I don't wish to order again from bigbasket and am simply not happy with your services. Kindly cancel my order and refund my entire amount.
Order no: ebro-[protected]

Thanking you,
Roshini

First Order ID: BVZFO[protected] discount not received and when mailed to customer service got different answers from them.

For my first mail no reply, for second mail they said no coupon applied, third mail sodex meal and ticket restaurent not applicable and fourth mail paid through rupay card so offer not applicable and for fifth mail the order not eligible for discount, and for fifth mail as per our records, we notice that the voucher code was applied to the failed transaction and not on the successful transaction.

Bigbasket pe airtel payment karne se 100 rs ka cashback ko bataya jaa rha hai 800 rs ki shopping pe maine kiya v pay v airtel payment se kiya but mera 100 rs ka cashback nahi mila ye fraud hua h mere sath agar cashback dene k liye bola gaya tou mila q nahi agr is tarah ka problem fave hoga tou kaise kare online payment pe plz mujhe kuch nhi chahiye mujhe rules k according mujhe mera cashback chhaiye

I have ordered a fruit basket thinking it would be a novel idea to deliver online to my daughter celebrating her birthday and sister celebrating wedding anniversary. I have mentioned it as a gift wrap in my order itself online. It had to be delivered on 12/12/18. To my dismay big basket could till date...13/12/2018 10.40pm have not delivered a basket of fruit ordered on line on 11/12/18 with full details that it's a gift for birthday and a wedding anniversary for some one else in the same house.
.. Very dissappoiting and bad experience. Worst, a happy moment ought have to be has become embarrassing moment... Big thanks to big basket. So many phone calls and today just 25 mints back made me wait long time on phone and made me give directions etc., all humbucks and customers are riddiculed and taken for a ride.

We ordered products from all of our family numbers and delivered them at my place. Now my accounts are inactive and all of them are having 1000 rs in bb wallet credited by us.in total there ismore than 9000rs. Please help us out as this is the money that we have for this month's grocery expenditure and if we do not get it back then we will be in grave problem. We will assure you to not repeat such kind of thing in future

You are cheating people with wrong items and fraud price. I must go to consumer court for this. My order number is mnovo[protected] and i have received a water bottle in rupees 609 and when i checked mrp on bottle it is 450 and one more thing 609 is your discounted price after 40% off. And your mrp on site is 1036 which i more than double of the original mrp.

My delivery was scheduled between 7:30 pm to 10:100pm. Delivery boy did turned up to my address. Date 3dec2018.

By 11:00 pm i got mail from big basket that delivery slot is changed to next date.

To my outer dis belief i found that reason is i am not available. Though i wasted my whole evening for them.

They did not even give me a call. How they can decide this by them self.
How big basket can automatically change the timings on their own.

This happens only in india. They got customers now they can play with anyone.

Shame big basket.

Subhajit roypratihar

I placed am order for 14 items on the 1st of dec 2018. I was given a delivery slot of 8 to 10:30 pm on 2nd dec. I received a message that the order was delivered at 10:35 pm on the 2nd of dec. But i did not get any delivery... When i called bigbasket, i was promised a call back next morning at 9. I waited and nobody called. I called customer service again. They again promised a call back within 30 mins, unsurprisingly no one called... I again reached out to their customer service and they gave another escalation and call back promise. My order number is : mmvo[protected].

It is very concerning to see how big basket is screening their employees. I would like to narrate an incident which occurred in our society nitesh forest hills and flushing meadows apartment, seegehalli, bangalore.

A delivery boy named chethan came for delivery at one of our flats. He entered the premises at 6:35 pm and took wrong entry which has signage saying no entry and when the security asked him to go through the right way he said, "who are you to ask me, do you know who i am, come outside and i will show you" and started cursing the poor guard, grabbed him by the collar and started slapping him. Thankfully we had our security officer rush into the situation and neutralized the event, sending the delivery boy out. But after completing duty for the day, the security guard was on his way home in the main road, the same person tried to attack the guard again.

I am very concerned with the kind of people who are coming to our door step, when we are away from our family for work, our kids alone at home alone..

Big basket team,

Hope you take this matter seriously. I am attaching the snap of the delivery boy.

BHO[protected] order id contains 14 items worth rs 1410rs in which 5 items worth rs were missing 628 rs . the delivery boys and the store manager of the concerned area were very rude and they made a scene in front of my building to make the complete payment for the order including the missing items. i want to lodge a complaint against the local store manager for not doing his duty properly and harassing on the phone for making the false payment and also on the delivery boys for being rude and disturbing me with their phone calls repeatedly.

Dear sir/madam

I am purchasing grocery from big basket on 6 th of november 2018..in that grocery list i am ordering 30 nos egg tray from the bigbasket..in that un opened tray i found lots of insect worms.. Its also smells very bad..

Then i am rise a complaint on their customer care about the faulty product... But they just suggest me that take a pics and dispose the un opened tray box.. Their team will be contact me an half an hour and tell me that they refund me my money. But who is the responsible for that fault. They are playing with our lives.

It was a totally un acceptable behaviour from their side.. I wanted that you take a immediate action against them. I want's a compensation from them. I already launch a complaint against them at consumer court

Regards,

Chirag c. Malvankar
Mob:-[protected]

I am purchasing grocery from big basket on 6 th of november 2018..in that grocery list i am ordering 30 nos egg tray from the bigbasket..in that un opened tray i found lots of insect worms.. Its also smells very bad..

Then i am rise a complaint on their customer care about the faulty product... But they just suggest me that take a pics and dispose the un opened tray box.. Their team will be contact me an half an hour.. But still they are not contact me yet. Who is the responsible for that. They are playing with our lives.

It was a totally un acceptable behaviour from their side.. I wanted that you take a immediate action against them. I want's a compensation from them.

I ordered grocery and stationery items from big basket for 1700 rs. One of the items of rs 26, which was unavailable, was rescheduled for saturday. But in the order history page, they showed that an additional 50 rupees will be charged for separate delivery. I didn't feel to pay any additional charge, as this was not my fault. After checking the availability only, order was placed. So i cancelled that particular item's delivery. For this again they charged 30 rs. Which according to me is not justified.
So i request a refund for the charges applied to my account.
Date 8 nov 2018
Name of customer ankita mathur
City chennai

Ordered cadbury chocolate gift pack from bigbasket, shown mrp 475 inr and discount rs 48 selling price 427.5 inr,

When i received product mrp shown 430 inr,
This is deliberately done to show how much discount they are offering but its totally fraud,

They show wrong mrp on other products also, if you check actual price than you will know they are wrong,
They are big fraud

Big basket is big fraud quote wrong mrp to show more discount,

From; bigbasket.com
Nithin krishnan via adjetter.com
10:58 am (1 hour ago)
To me
Ticket no:[protected] dear henry,

Thank you for your email.
We certainly understand your concern and apologise for the inconvenience caused to you.
As per your request the email id gmail.com which is registered with bigbasket has been de - activated and henceforth we assure you that you won't be receiving any mails from us.

For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@bigbasket.com on all days between 7 am to 10 pm.

My response to big basket.com
You seem to be missing the point. Did you also close the account linked with my email address? I did not buy or order anything from you. And i will not pay for anything that is linked to that account. Respond that you understand and that you have also closed any accounts that "in any way" is linked to me. The reason i wanted the email removed was to close the fraudulent account this was very clear. It said cancel the fraudulent account under my email address. Do you understand now. Ticket#[protected]

10/28/18
You sent me an email saying my order was cancelled. Well I have never ordered anything from you and did not set up and account with you.
After letting you know about this. Three (3) or four (4) more orders showed up in my email. I did not order anything from you. I asked you to cancel any account related to my Email but in stead you sent an email back to me asking me to give you my phone number or to call you in India,
If you have my information why don't you call me? Who would order $519.00 of extra virgin oil and what kind of company would process it, then send more messages to me about orders that were not there before I emailed you about a cancelled order that I did not place or order.
BMOO[protected]

I have ordered yelakki banana, quantity is 1.05 kg. With bigbasket.com. Banana was delivered today evening. The banana received was not at all ripe. The banana could not be eaten. I would like to make a strong complaint about bigbasket.com. I request the appropriate authority to take it up with bigbasket.com so that they donot supply substandard product to their customers.

I have been shopping on Bigbasket for a year now. I have been purchasing eggs from the brand named FRESHO nearly 5 to 6 times and I did find something very strange but I kind of ignored my thought because I trusted Bigbasket. I had a trust in this brand that they wouldn't be letting fake sellers on their platform. Well, today while I wasbreaking the eggshell I found a very thick layer of plastic around the shell and even on the yolk. It was so much visible. Later I did some research on the internet and I am shocked beyond belief that I was consuming plastic eggs!!! I am hugely disappointed. I also see the same complaint from another customer on this forum who had posted a year back. I don't know why bigbasket hasn't taken any action and yet and letting the brand sell such eggs

Dear team

I placed order on big basket on 21st sunday for worth six thousand rupees grocery order id: mmo[protected]

The delivery slot were booked so i chose available slot on wed 24th by 12pm.

I waited & waited to find out these people have cancelled my order and the reason is lift of building not working..

They could not postpone it. They cud not wait to speak to me and take my confirmation either.

Also when i chatted with customer service they were giving lame careless and we have too many customers we dont care! Attitude.!

I instructed the person to rebook the same items and deliver in 2days but he refused me..!???

This vendor has acted like a big name cheap game types..! They have careless delivery boys who dont have anything to do with consumer satisfaction or assistance. They are working like evil robots..

Pls note next week is diwali and the items were for diwali preparations too..! Big basket is carelessly causing unhappiness to people for lame excuses.

If they have too many orders and dont have a slot to deliver like the customer care person told me, then big basket shud not be in this business. Or they shud clearly mention on the site while we are booking order that we are too big for u and we are full..! Sothat we wont book..!

I[censored] have taken my booking and if i have waited three days for u to arrive then u must have some responsibility towards my time and stress spent.!?

Pls note big basket is dealing with consumers like freebee beggers.. Take it or leave it types that too while we are paying them..!