BigBasket.com Complaints & Reviews

I ordered some items in the morning with my registered mobile number.
The expected delivery was showing 12:30 pm ~ 2:30 pm. Seeing this, I made a call to the customer care and provided them an alternative number as I would not be able to pick calls on my registered number at that time.
I gave this number on the 1st call itself. The guy told me that okay they'll call on the number provided at the time of delivery.
After this they never called on the number that I had given them. Absolutely Never. I called for the same issue 5 times, but to gain nothing but disappointment.
I'm really frustrated and disappointed with the experience. Also I've lost faith in customer support after this.
It's not about a small order of 100rs, it's about the commitment and actions taken by the support team promised to the customers.
I'd want a compensation for all the inconvenience caused.

Hi My name is Umar Azam. My registered bigbasket number is [protected].

FIRST ISSUE: I am very much dissapointed and angry with the service of bigbasket. On saturday (10.08.2019) I was trying to avail the bigbasket August offer which you are giving every month from 1-10 for the various bank. I.am using HDFC bank and you are also giving offer for HDFC users. I am applying the code HDFCAUG avail 225 rupees discount for the billing of rupees 1500.But every time I am getting error like "we are sorry but the transaction failed.reason: wrong payment method selected." After trying thrice so I have called to your customer service they said that I think the problem you are facing it's a network issue please try after some time. So again I have tried after some time again same error is coming, again I have called to your customer service this time I have again explain everything and one thing I forgot say in first time which is that this HFDC card i have already used in other account (my brothers account). I have asked the executive the same that whether I will be eligible to use this card again in my account or not in same month then he said that yes no issue, again he said that its network issue and I am taking complain against is. No ane said except PUJA B N that you cannot use your card twice in different account or once you used your candy I an account you cannot use that card in different account. So i am.very very much thank full to PUJA BN fir giving such information which other associates dont know this. I am very much satisfied with PUJA B N and it's an appreciation mail for the puja. I am requesting you to please start giving refresher training those associates who dont know this updates. I am very much dissatisfied with them.

Hi team,

I ordered items in bigbasket, my order should be deliver on 8/8/2019 but not delivered on time, and order got cancelled and rescheduled the order deliver on sunday.

How you people cancelled my items and what is the reason for cancelled.

Why some items deleted from my cart and is it my coupn applicable for this

Order number is : #bhvo[protected]

Bigbasket site gives an e-mail address

[protected]@bigbasket.com for feedback but my mail bounced back.

My order was cancelled by bb multiple times and i received several emails and calls for the same order, causing me lot of inconvenience and waste of time. Further they delivered poor quality vegetables on three items. The same order was delivered a second time next day which of course i sent back.

My...

My order no. Mmofvo[protected] for rs 2113 was placed on 30/07/2019 and was to reach on 03/08/2019 before 10:00 am after a delay of more than 4 days. Complete amount was paid by paytm in advance. They then did not deliver the order by due time and upon my complaint then changed delivery time to 1:00 pm and then to 4:00 pm. I again complained online and was told that operational manager would call me in 15-30 mins but no one did. The automatically my order delivery date and time was changed to 7:00 am-10:00 am slot on 04/08/2019 which was never delivered and now even till 1:45 am on 05/08/2019 my order has not yet been delivered. I even took the bbstar membership for rs 300/- and even inspite of that my delivery has not only been absurdly delayed but not delivered at all. I now seek a 100% refund of my prepaid full delivery amount and bbstar membership fee as well.

I tried using my mobile no. To register for big basket account. But it showed mobile no. Already registered. But i have never registered for big basket using my this mobile no. Then i realised someone else is using my phone no. So i complained about it at big basket customer service but they keep passing my complain to other executive. Is this the way to talk to customer who need help? I really need you guyz to look into this matter as someone else is using my phone no. Which is a privacy related issue and big basket is not helping it to fix it.

I talked to bbdaily executives and did a recharge of 2000+, as per the conditions to apply a promocode of "freemilk20". After the recharge the coupon was saying not vaild or expired, i was using bbdaily itself for the first time.

So all the conditions were satisfying and 2000 was in bbdaily wallet. Now the drama of bb executives started, how to deny me any claims.

First a executive named "vanita" said there are two accounts from this address, so that might be the reason, (As if a family husband and wife can't register from two numbers and avail offer).

Then she said the value amount should be 28 or lesser, which is nowhere mentioned.

Then when i asked her, she said you should refer faqs, the ad for this code, doesn't even say t & c.

Later on one of the chat executives said that we will give you some coupon benefits, you do the recharge, too fool and extract money from you.

This is the way, bbdaily fools people, pay huge amount to celebrities for advertisement and loot common people.

Registered mob bbdaily: [protected]
E-mail id : manish. [protected]@gmail.com

I ordered couple of products from Bigbasket on July 27th, 2019.
I coincidentally checked the printed price on the product (that was cardamom 20 g). The printed price was Rs 70. However, the charged price to me was Rs 105. I usually never match the price of the products. I don't know how many times such discrepancies would have happened. This is a case of fraud.

I approached Bigbasket for justification of this discrepancy. Noone is justifying from their side.

I had made a card payment for an order (Mpo[protected] of rs 1264 on 13th july 2019, though the amount was debited from my account but they said that they haven't received so please do the payment again and the previous amount will be refunded within 4-7 business days. I have contacted big basket 4-5 times but they are not resolving the issue n neither giving me the reference no of the amount that was reversed according to them..

I raised a complaint to replace the rice last week. Every day you people saying you are escalating the issue till now no solution. One you say technical issue next day you people says escalated.
Very poor service. Now you people blocked me aswell in bigbasket.

Resolve the issue if not i will write the same to consumer grevence cell.

Surya
[protected]

I placed order 3 days back and today was the scheduled delivery. However I didn't receive any order. When I called I was made to gold for 15 mins n then told that the order cannot to delivered today. Then I was connected to the senior person looking after escalation. He assured delivery tomorrow at 7-9 slot. I have guest coming tomorrow morning and because of assurity I didn't go out to buy the grocery. Now what would I cook Tomo morning.
N ed compensation for today's dinnervand tomorrow's lunch for 5 people.n my money should be transferred to my bank account as I never wish to order from big basket again.

On 14th july i have order some grocery from big basket ₹2858.00amount of was debited from my account first but i got a message that transaction failed my amount will reversed back into source a/c secokd time tried doing payment for same amount ₹2858.00 again amount was debited from account and same message was displayed third time i paid ₹2697.00 where transaction was successful... I got my grocery delivered... After couple of days u raised a complaint stating that my has not been reversed back ₹2858+₹2858=₹5716
Dey just say they have registered complaints it is funded back and asked me to check wid bank when i checked wid back dey said me merchant did not reverse the amount u need to submit cdf form at bank next again when i called bigbasket asking y they lie to they ask the whole story n same is repeated
My amount is still holder by them can anyone help me get my money back

Toothpaste was delivered with open seal condition. Many mails and calls were sent seeking for replacement of the item. But zero response and no action has been taken. What if something went inside the toothpaste tube during delivery. No human being can accept such delivery of an item. Aftet many mails, they responded and said instead of replacement, they will credit amount to my bb vallet account. I purchased that item in lowest price zone and later i could not buy the same at that price. Why cant they replace. It is not such a worthy product, after all it is just a toothpaste. How can they be so mean to the customer when an item of theirs was delivered in pathetic condition. If something happens because of its (Seal less tube) usage, who will be held responsible?

First of all you had not delivered the two products from my first ever order BLKFVO[protected] : BB Royal Dates And Set Wet Deo.

Second, i didn't raise any false complaint that you are saying continuosly and only raise the complaint about the not delivered products... i told this many time on customer care chat too and they escalate the issue but as i didn't get the response from your side then i again told the customer care on chat about not delivered products. Also you cancelled my next order and deactivate by blaming me i am raising false complaints and misusing bigbasket policy. Check your system from inside and your delivery boy before telling me about misusing your policies.

Third, you deactivate my profile and saying invalid credit has been credited and i never ask for the invalid credit and why would i do that and what about your customer care ?? Are they providing free credits on request ?? When i tell them the products has not been delivered then only they add the credits not for free. Ask them block them not me... i do and i will do the complaint even if a single rupee item is not delivered to me for which i paid to you early before delivery online. This is complete your system and delivery boy fault, i am suffering in all this.

Finally, open my profile and refund (802 Rs) my amount again which you have invalid deducted.

My email id is : [protected]@gmail.com

I will definitely file the fraud complaint against you and bigbasket in "Consumer Forum Board" and in "Lucknow Police Station - EsmailGanj Police Station" if my profile not get activated soon and my 802 Rs not get returned into my bb wallet or in my paytm wallet through which i made the payment. Mind my words i will not tolerate more any mislead and wrong statements.

Absolutely baffled by standards of hygeine followed by this heavily funded company
Bbdaily which is relatively a new service onboarded users like me by going door to door and promoting their service like use of insulated bag to ensure food hygeine and preservation
Twice, has it happened that the food delivered is not put inside bag but outside on the floor and packaging of edible food is always torn.
These companies are cheating consumers for personal gains and growing to such large valuations with shallow customer service

I had a order id : mbo[protected] which was delivered on 6 july. It was placed using cash/card on delivery payment option. The delivery executive swiped the debit card twice saying the transaction failed both times and i had to pay cash finally. But money was debited both times from my account and still not credited back after 5 days. The order amount was 981 and it was debited twice so total rs 1962 was debited which is yet not credited.

Called customer care thrice and they said to arrange a call back from transaction team in 15 min but not received any call or update since 2 days.

Yesterday between 7-10am my order was delivered and in the morning i had paid the amount through paytm selecting all the orders. When i paid the amount the first order was showing i. E.[protected] rs-755 (After availing 150 credit from the wallet), second order i. E.[protected] rs - 194 (In this order big basket has charged me delivery rs.30 which they are not supposed to charge) so second order actual amount should be rs-164 and last order i. E.[protected] rs - 88
So total of 03 orders should be rs-1007 and i paid to them rs-1054.

After i paid the amount they have modified the order adding renewal of big basket membership amount rs - 299

I am getting multiple calls from different people (Big basket customer care and also vendor) saying i have not paid the amount. I have paid selecting all three orders and if they have added auto renewal of membership after i paid the amount its not my fault.

Please debit my wallet for big basket membership and credit the amount which i paid is access i. E rs - 47

I am using bigbasket from many years and the way i am getting calls from vendors and customer care staff is not right.

Too many issues. It has become norm for them to deliver near expiry products. I have escalated on twitter various times but they only make false promises. The next delivery is again with near expiry products. They have items displayed which are not in stock. I tried to order a product on 3 instances and they kept cancelling. I asked them why do they display and allow to add in cart when product is out of stock. No explanation and the product continues to show on their app. Vegetables delivery were wet. I returned at doorstep. Placed order again. They sent wet vegetables again. There is no option of selecting a delivery slot. No slot options provided at all. They have pre applied the delivery slot as per their choice. Have escalated issues multiple times but no use. They are absolutely not bothered or interested in any kind of customer service. Pathetic service!

I made an order on 30th june 2019. It was supposed to be delivered on 1st of july between 2-5pm. I got a call before 5pm that it is not possible to deliver. When i argued they got ready. At night i got a msg that my stuff has been delivered but it was not. I contacted them on 1st night, there was no solution and on 2nd i again contacted them. There is no solution. Now they are apologising and saying it will be delivered tomorrow evening.
Very bad service and no help from customer care.

July delivery slot was 2nd July 2019, 8.30pm-10.30pm. But I've not receive my order yet...it is really upsetting. I chat with there customer care service...but still it didn't help much...it is very unexpected from a grocery shopping app... specially when it include your daily needs. If they can't delivery on proper time slot then why they show such slots...I request big basket team to look at my issue...and improve their services..