BigBasket.com Complaints & Reviews

This is visakh from bangalore. It has been 13 days since i placed an order of rs.967 and i haven't received it yet. I have paid the complete amount upfront, probably that is the big mistake i made.

The status of these orders is complete, but it was not delivered. It was supposed to come by 2nd aug, but just no update from bigbasket. No email, no sms nothing.

I have already paid using my credit card and now at the mercy of these people to deliver them. This is gross misconduct by bigbasket. I have registered a complaint (Ticket no:[protected]) on aug 3rd by phone, some body told they will get back but all false promises.
In between i have got two emails from their customer service asking me to wait for 24 hours. It seems bigbasket's 24 hours is different from rest of the world.

They have a customer care number[protected] which is never connecting.
I dont care if they deliver now or not because this is my last deal with bigbasket. But i certainly need a refund of my hard earned money.

I had placed my order on Thursday morning 7:30 slot in Mumbai. Due to Mumbai Bandh issue order was not delivered. I had received no updates on the same from customer care.
Friday morning when i called you customer care, they refused to deliver the order on Friday. There reply was we can deliver it to you after Saturday evening, take or we will cancel your order.
I requested your executive to deliver order after 9p.m on Saturday to which he refused to give confirmation.

Order No: MMO[protected]
Registered No: [protected]

I have to order in bisbasket with some grocery item, like aashirvaad wheat aata,
The worms are coming out in the dough, when I call the customer care, I say 7 days the policy is done by replacing the replaces, refills and refunds. Even before this I had ordered the egg tray, the bugs were also found in the egg ... and such a big superstar Shahrukh Khan is promoting such a company. Where the fraud merchant is connected, where there is no value of customer service is. If the customer can not tell in 7 days, then will not give bigbasket service, Fake Company, Fake Commitment, if Shahrukh Khan is the public, such services of Big Basket and Aware is from All Merchant, then Shahrukh Khan is also a roang, then the world for money Making fools

Hi

I'm kirthi a loyal customer of yours and often user. I placed an order to be delivered yesterday morning slot from 7:30 to 9. I found 9 items were missing and delivery person promised to send them by 12 and left. We being working professionals had to stay till then but dint receive. At last found only part of amount credited to my wallet stating out of stock. If that's the case why was the order accepted? I ordered for necessicity not for fun. Atleast today morning i dint receive and no response further. I'm not able to call. On trying to order it's showing delivery charges of 50 and tom. I need those items by 12. If not I'll move to consumer forum and will be last order. I'll definitely fight for compensation for wasting my time soo much. So resolve my matter by 12

Thank you

I have been trying to cancel a particular order dsj-bkoo[protected] since 9am today. I have spoken to 5 different customer service executives, each of them have told me it was not cancelled previously, they are cancelling now, there is a charge of rs. 30/-, and nothing has happened. The latest one doesnt know i have raised a concern previously, and i have no idea how to make this happen anymore.

I have given order of 1430 rs products price 2days before. On delivery date it suppose to deliver in a selected slot 7-9:30am. Although on delivery date i received message it will be delayed and delivered by 10:20am. Later i got phone and they cancelled due to inconvenience issue. And they transfered money to bigbasket wallet instead my source account. And later when i had word with customer service they said it can't transfer to source account. If you want it will take 7-10 days to transfer in original source. I have bought any product as i ordered from bigbasket believing and they have not shown loyalty. I asked theme deliver the product next day early morning slot but they declined. And suggested slot when i am not available.
Very very bad experience ever i had, not wanted to use bigbasket anymore if such service.

Myself mohammed usman and i have ordered an item from big basket on 29th july it was not been delivered to me yet and once i called the CUSTOMER CARE they again reordered for me for which i should have to pay of rs 298. Basically my 29th July order was already paid order and they are seeking me to pay again for the same order. They team is also not supporting well such a ### big basket. Well no worries im gona file a suit against big basket in consumer Court where in i hav a strong proof of order has not delivered with cctv footage. And for god sake please stop giving 10% on wallet it loojs like beggar. First understand to solve your order then refund 10%. I need ua high authority number within a day. If my issue would not be solved no worry see u direct in the court
My order id MBO 53001119

I made an order with bigbasket, worth 800 rs the delivery slot was changed continuosuly without checking with me to 7.30 to 10.30pm.. the delivery boy never turned up when i contacted them their response was sorry our records say it is complete. When i told there was nothing delivered, their response was respective team will get back to me. It has been more than 15 days, i am still waiting for that team's call. I placed an order yesterday again the same repeats.. i dont even understand why they have customer care..they give irrelevant responses when you keep asking them they just cut the call or switch off the chat..

I placed an Order worth INR1200 and paid via Paytm. I placed this order only because of the cash back offer with code RAIN with Paytm where on placing an order of at least INR 1200, I would get INR 120 cashback .
I got the cash back immediately.
Next day when the order was delivered, one item worth INR 45 was missing. The delivery boy accepted his mistake.
After a while we see the following message-
Funds Credited due to items billed but not delivered for BBVO[protected].
This was accompanied by the net order value falling below 1200 INR and immediately the cash back of INR 120 was reversed from my paytm account.
All this meant I actually ended up in loss.
I lost my cash back.
I did not received all items I ordered.
I ended up paying quite a bit more as the individual items were cheaper on other sites on that day (I chose Bigbasket only for that cashback).
And now I am being harassed having spent multiple hours talking to customer support and exchanging emails with them with no resolution in sight.
This seems a fraudulent practice from Bigbasket. They first lured me into purchasing from their site using the cash back bait.
Then conveniently forgot to bring one item that made the net order value fall below the minimum requirement.
then reversed the cash back from my paytm account.
The order value falling below the minimum requirement is not my fault.
I would be happy to received that missing item the next day, or even a replacement item.
The fact that they NEVER offered either of their options or any other alternative clearly shows their cheating mind set. They opted for the choice that got them additional INR 120 back into their bank accounts.
The missing item was ENTIRELY their fault, how can they make the customer pay for their mistake.

Pathetic service.
m a frequent customer of bb but the quality has just gone to 0
vegetables delivered were spoiled
cookies delivered were expired
and when they don’t feel oike delivering it either the item is out of stock or else they will end up saying that the delivery boy was at the door step but u did not open the door.
just trying to make their customers fool.
irresponsible people sitting to handle the complains. Would definitely report this to consumer forum

I have placed an order and that order was cancelled coz that they didn't get any response from customer which is false as the delivery person didn't come to my address. So they placed another order for next day but in that order few items were missing and on top of that i even have to give 36Rs exta to the delivery person. I didn't recieve any amount from bigbasket for the missing items and when i called customer care they put my call on hold and then doesn't respond. Acording to their policy they are suppose to pay 10% extra if they don't deliver in the alloted time slot which also they didn't credit.
I am attaching invoice of both orders. Please Help.

Order No. MNOD[protected], items quantity 2 pcs, amount paid 207.68 Rs. Upon receiving the order on July 11, 2018, I boiled the eggs and found the yolk and white part blackish for all 6 eggs, when I checked the box for the manufacturing date, there is no date available on them. I want the refund of my order also want to ask the food corporation of India is this legitimate to sell food items which do not have a manufacturer date, after all, you all are playing with the health of our country. Buying 12 eggs for 207.68 Rs is a real deal in India and on top of that if we get this it's pure sin.

Had to fight for a delivery which eventually delivered late
After swiping ICICI crecard for 15% cashback, stated no code used so no cashback which was sheer cheating
no discount upto Rs 1000 or even 10 on purchases made befo 10th of the month, as claimed in TV advt.
Face hell if you enter into email communication. Irrelevant replies killing you.

I ordered 5 items today morning (around 8:30 AM), "In Express" and this is what happened:

When no one delivered it till 1, I checked the app and it said 'order status as delivered'. but I had not received the order.

I called customer service and they said they will escalate and call me in 15 mins to update the status - No delivery, and no on called again!

I pinged on customer care chat window at 2 PM and 3 customer service reps pinged me for details and did not get back to me:
1. Soujanya S.
2. Lakshmikanth S.
3. S Parahana

All of them said they will escalate the issue and when I asked to cancel, they closed the chat window.

There is still no delivery or even response from BigBasket.

I did not get my delivery today in the time slot of 7 30 to 9 30 am. No message to say my delivery is delayed or cancelled.

I called twice to to only told that there is not slot until Wednesday. The customer care lady Stuti tells me now it can be delivered only on Wednesday evening...if ones order is cancelled, how can we be given our orders after 2 days!!

They are saying its because of the rains in Mumbai...let me tell you Amazon is here, already delivering and so is Myntra...there are no floods today...inspite of the same, they are giving such reasons...it will rain in Mumbai for 2 more months, so I have no trust in Big Basket anymore. We need groceries on a daily basis. I order atleast weekly from Big Basket. Very bad service and follow up to the problem...then they just disconnect the phone once you ask to talk to the manager...and dont bother to call you back!!

An order that was supposed to be delivered in an express delivery within 2 hours is not yet delivered even after 3 days. One of the most disgusting delivery services ever in Hyderabad. This is the 4th time that the delivery has delayed like this. The delivery executives are giving false information that I am not available at my place.
Most disgusting delivery service award should go to Big Basket

I order from big basket 1/07/2018 no single slot available so I selected two shipment one shipment got delivered on 2/07/2018 and for the other shipment which is supposed to deliver on 3/07/2018 got cancel by mentioning the reason as address is wrong.
When I called customer care they said that my phone was switch off because of which the service provider can not reach you .
They process the order but saying some of the item is out of stock and they refund the money to BB wallet when asked for bank account they cut the call.
It took almost 1 hour to talk with customer care and phone bill was around Rs 50.
They did the mistake and for that i wasted my time and money also.

This the wrost services i have seen in industry, they cancelled the order without informing and return back the money to wallet and when i called they told me that money will refund me in 7-9 working days. My question if i order something more value like[protected], so i have to wait till the money comes, and i can't use it open market. I am going to cunsumer court for my loss!

I paid for the items I ordered yesterday which was supposed to be delivered July 2at 9-11 am. But they rescheduled the time to 10.30-12.30 pm. But now it's 3.30 pm and I have not received my order not any information about it. I have been facing problems with my last few orders. If this continues I will stop ordering from big basket. At least have some shame to deliver on time when you have already got the payment

I had ordered a total of 8 items in a single delivery and bb had split it in two without any confirmation. It was a prepaid order and i was not charged extra for that. But i was unavailable to take the delivery and wanted to cancel the order. They are charging me 30+30=60 for the cancellation stating that as delivery fee. If bb was not able to deliver all the items in a single slot as per the original order, why should i be paying the extra 30 during cancellation. When i contacted the customer care. Half the time i am not able to reach them. Very bad experience with customer care!!