BigBasket.com Complaints & Reviews

This the wrost services i have seen in industry, they cancelled the order without informing and return back the money to wallet and when i called they told me that money will refund me in 7-9 working days. My question if i order something more value like[protected], so i have to wait till the money comes, and i can't use it open market. I am going to cunsumer court for my loss!...

I paid for the items I ordered yesterday which was supposed to be delivered July 2at 9-11 am. But they rescheduled the time to 10.30-12.30 pm. But now it's 3.30 pm and I have not received my order not any information about it. I have been facing problems with my last few orders. If this continues I will stop ordering from big basket. At least have some shame to deliver on time when you have already got the payment...

I had ordered a total of 8 items in a single delivery and bb had split it in two without any confirmation. It was a prepaid order and i was not charged extra for that. But i was unavailable to take the delivery and wanted to cancel the order. They are charging me 30+30=60 for the cancellation stating that as delivery fee. If bb was not able to deliver all the items in a single slot as per the original order, why should i be paying the extra...

We ordered 16epigamia yoghurts, and out of which we receivef 8rotten puffed yoghurts. I really wonder what they think of customers, just because customers have trusted them and have ordered online without actually checking the items because we trusted them. But big basket just cheated. Itsnot first time they have done this, also when i tried to log a complain at their site, the toll free number doesnt provide any option to log the complaint....

Thi is to bring to your notice that my order no - mlkfo[protected] was cancelled abruptly today at 10:26 pm without any vaild reason.

I was getting msgs whole day that it will be delivered by eod, but at the end it got cancelled.

It was supposed to ne delivered on 25 june 2018 but was not delivered.

Timely delivery has been bigbasket's usp and i am not at happy with its services....

Regading order number dx-mcvo[protected]

For this above item, your big basket person two time swiped my card and deducted the amount two times for the single invoice. The amount deducted was

17 june, 8:44 am, rupees 2135
17 june 8:46 am, rupees 1996

Big basket had promised to return the amount by one hour, 24 hours gone, so far the deducted amount is not credited back.
br...

I had ordered a few items with delivery slot given as 12-4 pm on 23rd June.
But I received a mail that the delivery slot is changed to 7:30 pm to 10 pm as the security did not allow them inside. This could have been easily resolved with a call as I could have collected at the gate. But I did not receive a call.

I would appreciate the items being delivered in the original slot.
The order number #BBO[protected]...

Firstly the order for which i had paid 1300 inr was not delivered yet shown complete, now the remaining balance in the bigbasket wallet 1600 has been used automatically for the same order by the customer support team of bigbasket who say that the items will be delivered today evening.
That means although i have not received the items two times money has been deducted for the items.
Take stern action against the bigbasket team,...

It is really ridiculous that after repeatedly contacting the customer service team both through text message and email, my order mlkvo[protected] was not delivered and neither was the money refunded. I had already paid online an amount of 1300inr. The status is also tampered with the bigbasket app, where status seen as complete.
Stern action should be taken about the concerned team of bigbasket lucknow for the fraud....

Very bad experience with big basket being a regular customer big basket has broke my trust. I ordered vegetables and it was cash on delivery but the delivery person named ajay did not had change so i asked him to get it from somewhere but he was ready to go and promised me that he will paytm me but never did and this was the second time this happened with me. What is this is big basket not paying well their employees i want my money 80 rs...

I am ordering for so long. Prior to this i was using grofers, and more, they were piece of #. Now same is the case with big basket.
They without informing customize the quantity, and send a simple mail. Don;t even bother to inform the customer before hand. If i have ordered 1 kg, then they will make it 1.25. I guess they can send a little less instead of increasing and making money.

Three days back i ordered veggies, and...

My bigbasket account is deactivate

I can not login to my bb account

I ordered many sugar same address but different account

So my account is deactivate

But my account has 197 rs

And this 197rs, i will use this 197rs

So please, one time active my account

So that i purchased some vegetables through bb wallet

My email id =[protected]@gmail.combr...

This is the second time that we have received rotten food.

First time we spend hour cooking fish which turned out to be horrible and was not fresh.

This time minced chicken smells like it is spoiled.

It not only waste money but time.

I need to understand why the fresh products are not sent? You should not send meat which is gone bad as its not only money waste, time waste, and...

We ordered vegetables and pulses from Big Basket on 6th June, 2018 Order No:- DX- MDFVO[protected], which were found to have worms. On complaint to customer care - the customer care executive said to return 21 rupees only and no compensations which was only in cases of “critical conditions”. My place being a pure vegetarian place with no one eating non vegetarian or worms, big basket therefore returned 16 rupees for the Said product...

Hi,

I recently ordered for salmon river fish, got it delivered on 9th june, 2018.
The expiry date was mentioned as 11th june, 2018. But it started smelling very bad, even being kept in refrigerator, from 10th june itself.
I had to throw it in the dustbin as the smell was unbearable and it was useless.

I spent rs 225/- on this which got wasted as i could not use the item at all.

Please,...

Dear Sir

I have purchased from bigbasket.com via online and paid by paytm wallet. I also used discount voucher but still the amount is not deducted. When I asked the customer care executive he is saying that first time when you use the voucher your payment is unsuccessful. Second time I again add the e voucher and still the e voucher not applied. And executive is not believing my word. I have a repeatedly saying that I already...

Ammo[protected]
Product missed to deliver by bigbasket. They r not ready to. Refund money or the product.
Contacted customer service but they disconnect calls and chats in between. Just cheating and playing with peoples money.
Customer service is useless they just copy paste templates and then close chat
Please take severe action against them...

On 1st june we placed 3098/-rs consisting of edibles rice, pulses, wheat flour, tea, sugar, spices, edible oil etc

Despite repeated reminders, order was not delivered n today is 9th june

And very conveniently big basket already took online amount and removed our order from the ordered list

Despite writing delivery address, contacts precisely & despite reminding continuously... No response and...

On 2.6.2018 i was delivered a packet of amul processed cheese 400 gm block. It was kept under refrigerated condition. On opening the packet today it was noted that the cheese had melted at some time and seeped out of the foil inside the packet. I sought replacement from your customer call center. The response was that cheese is a perishable item and cannot be replaced. Please propagate on your site that buyers beware and check each packet...

Hello my order was supposed to be delivered today and therefore i already made payment in advance in the morning. I was not at home when the delivery boy delivered the products and they also took money from my mother for a product which was already prepaid. Kindly refund back the amount.
Statement no. Mlki-[protected]
Order id mlko-[protected]...