BigBasket.com Complaints & Reviews

For the last few months the bigbasketer site shows delivery between 90 to 120 mins but as soon as you goto completing the order it shows 1 to 2 days delivery slot. Secondly the quality of product delivered is pathetic, one of my order was cancelled and money refunded immediately.
I cancelled my order mnoo[protected] & mnoo[protected] as they were again broken into two, and deliveries scheduled to two days instead of 90mins....

Order #mho[protected] was scheduled to be delivered from 07:30 am to 10:00 am today i. E. 19-may-2018. It has already past 10:00 am now and there is no delivery of my ordered items. This is not the first time bigbasket delivery ossue has happened but it is becomming very frequent now. You may refer my previous complaints and see how frequent this has become. Late delivery, missing items amd brocken ice cream packs are some examples i...

## service provided by big basket. Actually it should be named as poor man's basket. All ### gatherered to make a fraud company named Big Basket. It is a big shame for the country. I ordered vegetables and fruits in Chandigarh on 18 may 18 vide order ID MMOFO[protected] with amount Rs 1095. This is not what I expected from big basket. All the fruits are rotten, vegetables quality is the poorest. Fruits are either raw or over riped....

I had ordered Hair Spa Rejuvenation Shampoo 580 ml vide order no. DX-BGUFO[protected]. When I used the product I found that product is not upto mark. After using it I had come to know that the product is duplicate not genuine one. The result are different when I purchased the same another product from open market . I want my money back. As you have cheated me....

So today i received an order worth 779. The delivery person did not have change, and so i had to pay 1000. He said that the difference amount would be added to my big basket, but it has not been done yet.

I've tried contacting the customer service, but their service has been pathetic. No one replied to my messages, and i'm not able to contact them via call.
I get the following messages:
1. The number i've dialed...

It was my mistake to choose big basket, i have never seen that pathetic service in my entire life, my first order got delivered with bad quality of fruits another one not delivered buy shown as delivered, when i asked to cancel the order that money yet not refunded. I called customer care and they asked me to call back but they don't. Really pathetic experience, now the company with big brand ambassador is in my poor list....

Big basket online grocery has taken money and frauded by not delivering.More over it has said delivered to someone.A call always comes while delivering.this time very vivid that purposely cheated.it is not delivered to any one.also they tried to close the process.customer care service not working.very rude and adamant.its very vivid they boldly started cheating people....

My order delivery (Mbfvo[protected] was scheduled to be delivered on 11th may (5-7:30) but i have not received the delivery.
Also i am saw the status of the order got suddenly changed to delivered on 12th may (Around 12pm.
Not able to reach to customer care number and no proper response from mail as well.
Seems like my money is gone as it was prepaid and not sure how to contact them....

Greetings...
On dated 13th april-18 undersigned ordered few food items (Order no-dxbmo[protected] which was supposed to delivered on 14th apr-18 between 1400hrs to 1500hrs. 14th apr-18 was waiting for my order till evening 1930hrs.
1930hrs received call from big basket delivery boy [protected]. I was so upset because of late arrival & delivery boy given stupid excuses that traffic issue on his way. I was surprised that...

Hi,

Mkoo[protected]

I am having extremely bad experience with big basket. Order number mentioned above needs to be delivered by 7:30 pm today, which not yet delivered and no one contact even. When i have contacted customer service representative, he simply put me on hold for long time and not come back then. His customer service is chargeable though. I thing bb has paid more amount to endorse them by srk...

From past experience i am writing this review for bigbasket please do not buy products from this site especially the perishable goods i have ordered multiple times but it never ever came in good condition every time i had to complain about the products but still the same continues on every order.

Very bad experience do not buy

Cannot even upload the photos...

Big basket has fake items in their application and looted and blocked account when the order was placed.
Ticket no:[protected] was opened by big basket but no one seems to bother to look on it. They have blocked my account and forfieted the amount that was charged for the order.
The entire big basket team is a bunch of frauds. They said that my phone was switched off when they tried to contact me whereas my phone is never switched...

My 3 years experience with big-basket has come to an end due crap and useless service.. When i completed one of my recent order.. The amount was 2k and at the time to delivery the guy come up with an invoice of 5k.. I was shocked.. Bloody so cheap.. I have no idea, these guys are taking all the money with interest for all the discount they have offered in last 3 years to me.....

Dear hari,

Your order with bigbasket.com [order no: dx-mguvo[protected]]

Just wanted to share my last experience with big basket. The reason for saying this is simple your team does not deserve customer like me. I know it would hardly make a difference to you or your organisation even if you loose one customer like me, but still thought sharing my experience might save hundreds of jobs.

The...

I am new to bigbasket and my very first order was for 26 items along with duck meat which was on special offer. I paid upfront, but when they delivered duck meat was missing. After two days again i ordered items along with duck meat, they took the money upfront but did not deliver duck meat for the second time but as usual the duck meat amount was transfered to my bigbasket wallet account. Third time i placed some 32 items along with duck...

I am a frequent user of bb app.
Everytime i place any order - they split it in two/three slots to charge delivery fee and evade from free bees offered by them.
At one time i had to cancel the order for one bread (Costing 30/-) with delivery fee of 50/- totaling rs. 80/- with a different time slot.
On subsequent order i placed for 1500/- to qualify for free set of three prealpet bottle. They splitted the order and didn't...

This was my complaint which I made on 15th April at 2:21 p.m on the Big Basket's Customer Complaint e-mail given by their Customer Service Executive. Am yet to receive a feedback till now 16th April 7:30 p.m. Two reminders sent.

"I would like to complain about the extremely poor customer service/delivery service that Big Basket has exhibited today. I placed 2 Orders today at 9:56 a.m. and 10:01 a.m. My Orders were taken and...

I am really disappointed that spoilt duck meat was delivered by big basket! It was three packets of 500gms each that was delivered.
As soon as the duck started cooking i realised that the duck was spoilt. I dint realize while i was cleaning the duck because may be only one of the packets was spoilt.
I raise a complaint and they agree to refund just half the amount. When asked for the reason, they said the meat had to be returned...

On 6th of April 10, 2018 I placed an order consisting of 13 items (vegetables and fruits both). The mobile app was absolutely smooth in operation and the order was placed within no time. It was exciting to know that they also gave good discount on everyday veggies and good fruits. On 7th of April 10, 2018 I received my order. Since I was expecting a few guests in coming days I had ordered a variety of fruits and regular vegetables.
On...

The Gourd (Lauki) was very dry and rotten. We cannot imagine this type of vegetables from Big Basket. We won't be able to accept this kind of vegetables next time. We ordered many items from Big Basket.. but, we were provided with this type of rotten and dry vegetable(Gourd I. e. Lauki). Anyway, some other vegetables were also sent. The overall quality of the vegetables were poor. Other items .. fruits.. biscuits etc. were of good quality....