BigBasket.com Complaints & Reviews

Hello,

I placed one order from bigbasket on 3rd june 2018 which was supposed to be delivered on same day between 6pm -8pm. There were 25 items total bill amount was 2151/- which was prepaid.

My order no was: dx-mguvo[protected].

In evening same day when i recevied sms that my order got delivered, i checked bigbasket mobile app and it also showed same status, but order was never delivered.

I tried calling big bakset many times on their customer care no.[protected] but most of the times i get message that number is not correct, one time i was able to reach but customer care executive had no information and she promised to call back but that call never came.

I have mailed big basket on their email id : [protected]@bigbasket.com but much to my dismay they didn't respond there as well. Bravo!!

This is pathetic customer service from bigbasket.

Though my previous experience with big basket was good but this incident has left bad taste in mouth i will definitly think whether to stop using bigbasket.

Best regards,
Amit kumar singh

Order no: dx-mguo[protected]
Your order will be delivered to this address:

Manav m,
55/12,
U block,
Room no 111,
Dlf phase 3,
Gurgaon - 122003
Phone numbers: [protected], [protected]
Delivery slot: wed 06 jun 2018 between 07:00 am and 09:00 am

Note: this order will be delivered by bigbasket partner store in your neighborhood (Branded as ‘aas paas store')

Slot changed without my permission delivery guy refused to come

Hi, i have been using big basket for almost 3 years now and have faced several petty issues but they were resolved well in time. For the first i have faced reall severe issue and the customer car team completely irresponsive of my calls n msgs and chats. I ordered some stuff from big basket of sunday 3june which was supposed to delivered between 8:30pmto 10 pm, but i did not received my order. Instead the marketing executive marked the order as delivered around 12am. Since then i have been following up with the team and trying get my money back or delivery of items. No response received from on, the chat executive says i have escalated the issue and will get back. The call executive say, we will look into it and get back. No response received till now. Extremely annoying and frustrating experience. Would ask all my freinds to stop using the services in this case. I am working professional and really don’t get time to call the customer care daily and fight for my order.

I have ordered yesterday for today morning delivery for groceries items and evening delivery for vegitables and fruits they them self changed the slot to tuesday and when i contacted with customer care that girl who picked the call cancelled my order bull # will never recommend and one in noida to use big basket it's very disappointing and nonsense customer service

I have ordered bunch of grocery items with sizzle code applied and no cashback credited to paytm and its is their application fault not mine and they are not crediting cashback to me.
I called and mailed them and they said we are regreted and if promo is not applied after the successful payment from payment then it is not consumer fault as it is big basket fault and they are not even giving me my cashback.
My order no is bpo[protected]
And they just said we will inform developer team to fix bug in application but will not resolve your issue.
[protected]

Please follow the link for more info...
https://m.facebook.com/saurabh.tri007?fref=nf#!/story.php?story_fbid=[protected]...⇄

Recently purchase d order from bigbasket and i have applied voucher code welcome bb but they are saying voucher has not been applied but in the invoice genrated by them shows that voucher has been sucessfully apllied.20 days has been passed but there is no resolution.

Now bigbasket guys are disconnecting the callin the middle and they are not responding to emails properly.

And my issue has not been closed.

This is to inform you that big basket has failed to get my order delivered for the time slot between 7am-9am on 27th may, 2018. The order reference number is - bgufvo[protected]
I had to call the customer care executive 3 times and every time they said the delivery agent will call me back by 15 mins and that i will be given a 10% value back for my order.

After 1 hour the delivery executive calls me up and tells me that my order will get delivered during evening time between 4:30pm-6:30pm and that i will not be given a 10% value back for this order. When i asked him the reason, he said the order will now get delivered from a different hub. So, is this my fault? Big basket has mentioned this loud and clear on their official website about on time guarantee 10% value back for late delivery. There is no terms and conditions written about this information on their website. Please see the attached screenshot from their official website. So, why i was being harassed by big basket with my order delivery and not being given a compensation? This is not acceptable!

I request you to take a strict action on big basket for passing false information to customers that is being published/written on their official website regarding - on time guarantee 10% value back for any late delivery.
Customers are completely misguided and are being fooled by big basket with this statement.

Bigbasket fresho organic - safely ripened mangoes

Ordered this product from bigbasket.
When i received the product, i just tested them by putting in a bucket of water.
4 mangoes went down and 2 were floating. If mangoe floats, it means it is chemically ripened. It is the simplest test to do at home.
I ordered organic mangoes and got 2 chemical mangoes along with 4 good ones.
Heights of cheating and looting money in the name of 'organic'

Recently i ordered 30 eggs tray from big basket. The egg was totally different than the real eggs. While breakin the yolk is already mixed with the white n one shell corner is stick with yolk. When u boil it inside the shell one more thin layer will b covering the egg. Taste n smell is weired. While fryin in a non stick pan it gets burnt n stick to the pan. It won't break easily after boiling very hard. When u dip in a water it floats. It burns in fire.

This is highly regrettable experience for me from big basket. Though i was a regular customer still they made me feel pathetic. Customer support executives are the worst. No response to the queries. So no resolution. Everytime they are changing my time slot and refunding a li'l amount against that so i asked them to cancel my order take your refund back and refund me fully for my order. Since morning m pinging them but no response. Only one time they asked me to wait but no response after that. What do you think of customer because we trust you and we pay you in advance, you'll torture us while asking for refund. Ridiculous company. I am never gonna order gain from such irresponsible vendors.

They deliver apple if you order orange.
Such a pathetic service! I have ordered nendran banana on last sunday. Tuesday the executive delivers rotten dark skinned nendrans in a transparent cover. I was shocked to see the product and asked the executive to take it backm. Called up the customer care number asked them for a replacement. Today the executive comes home with a carton of normal banana. The service is becoming worse day by day. If they don’t have the item they should just say it is out of stock in their website. Feeling annoyed to the core as i was wait for this product for past 5 days!!!

I have ordered some snacking products vide order no. Mcfo[protected], i have not yet received the products yet but the order status is showing as delivered. I have paid the money also. I have tried to call on the customer care no. [protected] but the number is not at all reachable all the time, then i have made a written complaint in the chat session in the app, then i received a message saying "i apologize the inconvenience caused". But i have neither received the product till date or refunded the money. Please take necessary action and do the needful.

I had ordered vegetables on sunday morning for delivery on monday morning slot 7-9:30 am. I missed two calls in the morning on monday and as i called back on that number i had been told that i will be receiving call back which didnt happen. After sometime i received a mail for order reschedulled for monday evening time.

I was in meeting in my office and i received again calls from that number. I couldnt receive and they sent...

I have placed 4 orders on bigbasket on 19th may. There was a callback from customer service team and they told me that there was some technical issue and due to which the correct price was not getting reflected and they will cancel the order. I had asked her to first arrange for a callback and after discussion with manager, will decide for next steps.

I never got a call back from bigbasket. Then the order was also out for delivery and it was 7:30 pm to 10:00 pm slot on 20th may.

After waiting till 10pm, I did not receive my order. Then when I checked my phone, I see that the order has been cancelled with reason as " duplicate order" and they have refunded me entire money to bigbasket wallet.

First, bigbasket team should check and arrange for a callback from manager. That did not happen.

Then order was out for delivery and that have cancelled after timeslots got over and I called customer service at 10:00 pm and it was closed and asking to call on next day.

I called on 21st may and the executive told me that she will arrange for a callback in 30mins, which did not happen again.

After waiting for 1 hr, I have called back again and had waited for 30 mins to get call transferred to manager.

Then after telling all issues, manager told that it was a technical glitch and we cannot do anything. We have called all customer and cancelled the order after having discussion.

In my case, there was not even a single callback which I received from manager, then how the executive confirms that they will get a callback. And they have cancelled the order from backend without informing me at night 10pm so that customer cannot even call them same day and they escape.

And Manager says he cannot do anything, there is no compensation policy, max what he can do is when I re-order next time, 10% of bill amount will be refunded to wallet. The price which I ordered and the current price has a huge difference.

After this all experience, do you even think a person will come and do shopping again on bigbasket that you refund the money to his wallet.

Atleast you should stick to the price commitment and deliver the product to customer at the price promised. If it was a technical glitch, how were you able to get payment successfully, you should have stopped order processing at least at last step.

And horrible part is to get money refunded to bank account, they ask for another 7-9 working days. And there is no compensation provided to customer.

Atleast check with the people at higher level and make better compensation.. and while comparing with Amazon with respect to customer Satisfaction, you are not even 0.0001% of Amazon. Atleast they guarantee price, not like bigbasket which directly cancels the order.

I have got calls 3 times from big basket team and max compensation they were ready is give is only 10% of the current order, which comes to 800. But when I try placing a new order, the cost is 4-5 times the current order value.

There was a executive who called me at 7:30 pm, having lot of attitude and not even listening to customer issue. if you cannot resolve a customer issue why you even need to call me. And I asked him to share next level details, for which he was not ready and said is there anything I can do for you and disconnected the call. First he should know how to handle customer.

Very pathetic service from big basket. They just keep on saying, it will not happen in future. First learn to resolve the current issue.

Expecting a call from a responsible person from big basket who can help me in getting the issue resolved.

Very bad experience and not quit happy with the service. More over they don't know how to speak with customer. Please read below story.
I have order veggies and grocery on 19/may and selected the slot which they have provided (One of the slot is 20/may evening) on website. Fortunately i received the call from customer care on 20/may morning, conveying that my address is not able to track, when i have hear the comment from them then i got shocked because this is not my first order to delivery. They are asking me to change the slot but i told them for me it's difficult because the time slot is not matching with my time. (This is the main reason i have selected the sunday evening slot). When i disagree then they are more happy and saying that cancel the order and we give you 10% of amount. It means they don't want to delivery today slot?? So they are irritated me?? Lot of questions with frustration.

My point is, why slots are there in website?? To make people fools?
Why do i understand the big basket, do they are understanding the customer requirements?.

Very very bad response from bb employee and not happy.

Very bad experience and not quit happy with the service. More over they don't know how to speak with customer. Please read below story.
I have order veggies and grocery on 19/may and selected the slot which they have provided (One of the slot is 20/may evening) on website. Fortunately i received the call from customer care on 20/may morning, conveying that my address is not able to track, when i have hear the comment from them then i got shocked because this is not my first order to delivery. They are asking me to change the slot but i told them for me it's difficult because the time slot is not matching with my time. (This is the main reason i have selected the sunday evening slot). When i disagree then they are more happy and saying that cancel the order and we give you 10% of amount. It means they do want to delivery today lot of questions with frustration.

My point is, why slots are there in website?? To make people fools?
Why do i understand the big basket, do they are understanding the customer requirements?.

Very very bad response from bb employee and not happy.

For the last few months the bigbasketer site shows delivery between 90 to 120 mins but as soon as you goto completing the order it shows 1 to 2 days delivery slot. Secondly the quality of product delivered is pathetic, one of my order was cancelled and money refunded immediately.
I cancelled my order mnoo[protected] & mnoo[protected] as they were again broken into two, and deliveries scheduled to two days instead of 90mins. My money was put to wallet and i had asked them to revert it back to my wallet which they agreed but havd not done so far.

Order #mho[protected] was scheduled to be delivered from 07:30 am to 10:00 am today i. E. 19-may-2018. It has already past 10:00 am now and there is no delivery of my ordered items. This is not the first time bigbasket delivery ossue has happened but it is becomming very frequent now. You may refer my previous complaints and see how frequent this has become. Late delivery, missing items amd brocken ice cream packs are some examples i faced so far. Always i get sorry message from bigbasket stating that some technical or delivery ossue happened and this will not repeat again. However this is happening repeatedly. I am not sure what and where bigbasket is headed for. Are you people taking customers for granted??

## service provided by big basket. Actually it should be named as poor man's basket. All ### gatherered to make a fraud company named Big Basket. It is a big shame for the country. I ordered vegetables and fruits in Chandigarh on 18 may 18 vide order ID MMOFO[protected] with amount Rs 1095. This is not what I expected from big basket. All the fruits are rotten, vegetables quality is the poorest. Fruits are either raw or over riped. Very very poor quality. These type of fraud companies should be banned