BigBasket.com Complaints & Reviews

Order mpvo[protected]

Message for bigbasket-

I am sorry to give you pathetic feedback on your delivery service. No one bothered to call me to inform on delayed delivery. I had to call myself to your store to check on the same. It was asked to wait 10 more minutes till 10.10 pm, i waited till 10.20 pm. No one called. When called to recheck, your lines are open till 10pm.. Woow.. What to say?

You...

I had ordered things from big basket and gave them a delivery slot of 9.30am-12pm.
I called the customer service 4-5 times but no one was helping me and keeping my phone on hold. Later they said we cannot connect the call to delivery person so you have to wait.
Such a bad service and worst experience. I was waiting for 3 hours for the things to be delivered....

Dear team,

Its my very pathetic intraction with you that i didnt received my order yet, it suppose to be deliver between 7.30pm to 10pm, but now its 10.15pm but i didny received my order yet.

I also cal your customer service @ 9.28pm and a person told me that in 10min he will arrange a call from delivery team but i didnt get any cal.

Now i suffer because i didnt make any purchase from market and...

It's showing complete but order is not yet delivered. No one is helping me, this is pathetic from big basket.. They took money from me but nothing is delivered, there r fake promises and i have been fooled by them. They are fooling lot of people around and not providing the promised order, this is getting pathetic with every passing day. Please help...and when ever we call customer care ...they says that your order will be cancelled by delivery...

Customer - [protected]@gmail.com

I received gift voucher worth rs 250 but when i tried to redeem it on order message shows invalid voucher, i contacted customer care thrice in an hour and each call was put on hold for more than 10 min but after that it was disconnected. I also sent an email regarding the issue.

Extremely poor customer service....

Every single day i am ordering in big basket since 10th mar 2018. They are delivering the order everyday. Today i was waiting for my order since 17:00 ist. Few minutes back i got a call from big basket i was washing clothes. Before i was able to pick up the call. The call got cut. I called them back in exactly 1 min. They are saying i didn't pickup the call hence order is cancelled, order is rescheduled for tomorrow. And they saying reason...

It's showing complete but order is not yet delivered. No one is helping me, this is pathetic from big basket.. They took money from me but nothing is delivered, there r fake promises and i have been fooled by them. They are fooling lot of people around and not providing the promised order, this is getting pathetic with every passing day. Please help...

Dear team,

Its my very pathetic intraction with you that i didnt received my order yet, it suppose to be deliver between 7.30pm to 10pm, but now its 10.48pm but i didny received my order yet.

I also cal your customer service @ 9.28pm and a person told me that in 10min he will arrange a call from delivery team but i didnt get any cal.

Now i suffer because i didnt make any purchase from market and...

Bguo[protected]

Order not delivered #
Complaint lodged #
Again called cc for complaint
Cc quoted the reasons as "traffic jam" & "operational issues, therefore updated as delivered".
He promised to call back with updates # no call received
Mailed to cc for such issues
Received call & mail # promised delivery by 16th, as operational team is looking into it.
Received a call...

For order no mdvo[protected] some weight is changed and charged accordingly. However weight is changed in range of 10 gm to 50 gm product to product. I need to know about accuracy level of your weighing scale. As a customer right i need "weighing scale calibration certificate" certified by govt agency for current period or year.
Change in weight is very small and accuracy level of 10 kg machine is 1% means 10 gm error is always...

There are missing items in last 3 deliveries when i ordered in bigbasket and the items missed during delivery are termed as "customer returns". First due to these misses, i am not getting the ordered items. On top of this, they do not acknowledge their fault and term this as "returns".
When complained to customer care, i was told that the delivery boy saw the item was damaged & hence did not give to me.in reality item was not even...

Respected sir/madam,
This is to inform you that order id. Msuo[protected]. Was ordered on 15th march and it is was delivered on 16th march 2018at around 10 to 11'o clock.
The reason for complaint is many vegetables and fruits were not fresh.
We are completely disappointed with such poor quality of service provided by big basket.
Please take care of this problem as a major issue and see that it does not...

I raised on complaint on big basket customer care on 7 th march 2018 about having a negative balance of inr 562 in my account. After trying to reach their customer service for several days i finally get an answer from them saying i did not pay for the order. I had selected for cash on delivery and had paid in cash to the delivery guy. However they say i did not pay. This is clearly cheating the customer. Even after paying i am being told...

I have given order some items along with "Santoor body lotion light moisturising twin pack 250 ml" on 26th Feb, but I received only one bottle. I logged complaint after receiving items when giving rating but till now no response from your side. Today I called customer care service number. The representative is telling there is not mentioned as twin pack in my order, but I have received delivery statement also and on that clearly written as...

My order was suppose to be delivered in 90 mins. The customer service agent called that the delivery agent was not able to locate. I have given him direction and he came to my building and left saying I could not be connected. The order is cancelled. I chatted with the agent and that is another pain. The agent was not trained. He disconnected.
I want compensation for this harrasment....

On 03/03/2018 i have ordered vegetables through your bigbasket.com website. the same was delivered by kottur gardens, Adyar branch on 04/03/2018 by 6 pm. The above was my very first order to bigbasket. Today i.e on 05/03/2018 when i opened one lettuce packet, to my utter shock i found one dead lizard between the leaves. On seeing this i have become mentally disturbed and a phobia has set in that i am not able to eat anything from morning....

Two instance of total lack of respect to customers time and money from big basket. Multiple issues on these orders. Big basket was never bothered about this though.

1. Order placed and never delivered on time, after waiting for the promised slot (7am - 9.30 am slot and big basket updated me at around 10am), big basket mentioned that it will be delayed to a later slot. Same thing repeated for next slot and it was moved to next...

My order #dx-mguo[protected] scheduled for delivery on thu 01 mar 2018 between 01:00 pm and 03:00. The transaction has failed but also the amount has deducted from my bank account. I have to cancel my order for the same because of the failure of transaction. Kindly requesting you to refund the whole amount in my bank account that has been deducted as soon as possible.

Thank you...

Hi. I ordered some lettuce, which were delivered on time, but i found green insects inside the lettuce. It looked great on the exterior, but as i opened a few layers i saw the bugs. It was a very unpleasant experience. I would like to be assured it would never happen again. May i request you to add a customer review section on your app, so i can see ratings while buying? It would be great. Thank you....

We are happy about the big basket service and promptness. But...!

Recently we ordered a banana leaf for ₨. 12 wherein the size was 1/6th of the size of normal leaf available in the market, also it was torn and folded in such a way as it was less than small plate.

I've no idea on what basis the person packed the banana leaf, it looked as if it was meant to feed cattle but no use for domestic purpose. This was...