BigBasket.com Complaints & Reviews

I have ordered on 9aug 2018. I did not get my order, today is 12 aug. Big basket changed time slot according the way they want, without letting me know. Customer service picked my phone and said, " they would get back to me but i did not get any call from there side. If i would cancel the order, they charged money for cancellation. Kindly registered my complain.
Alpana chandra...

I am a regular big basketer.. But for the past 5..6.. Orders it was the worst service i have ever experienced anywhere.. I was patient and kept ordering believing it will be better next time and that is my big mistake..

Every delivery i had to fight to get it to my doorstep.. It's like i am in a war for food.. I order.. No one delivers.. When i call they say delivery boy was at doorstep no one home.. But i will be home the...

I am a customer of bigbasket, whenever any goods mostly fruits and vegetables come in bad condition i post the picture of that and complaint to customer support, they refund me that, i also purchased their membership which cost 300 rs 4 days before in my bbwallet there is around 650 rs already there and that membership 300 rs, now suddenly they blocked my account by saying that misuse of policy, now i want to ask that what misuse is there...

This is visakh from bangalore. It has been 13 days since i placed an order of rs.967 and i haven't received it yet. I have paid the complete amount upfront, probably that is the big mistake i made.

The status of these orders is complete, but it was not delivered. It was supposed to come by 2nd aug, but just no update from bigbasket. No email, no sms nothing.

I have already paid using my credit card and now at...

I had placed my order on Thursday morning 7:30 slot in Mumbai. Due to Mumbai Bandh issue order was not delivered. I had received no updates on the same from customer care.
Friday morning when i called you customer care, they refused to deliver the order on Friday. There reply was we can deliver it to you after Saturday evening, take or we will cancel your order.
I requested your executive to deliver order after 9p.m on Saturday...

I have to order in bisbasket with some grocery item, like aashirvaad wheat aata,
The worms are coming out in the dough, when I call the customer care, I say 7 days the policy is done by replacing the replaces, refills and refunds. Even before this I had ordered the egg tray, the bugs were also found in the egg ... and such a big superstar Shahrukh Khan is promoting such a company. Where the fraud merchant is connected, where there...

Hi

I'm kirthi a loyal customer of yours and often user. I placed an order to be delivered yesterday morning slot from 7:30 to 9. I found 9 items were missing and delivery person promised to send them by 12 and left. We being working professionals had to stay till then but dint receive. At last found only part of amount credited to my wallet stating out of stock. If that's the case why was the order accepted? I ordered for necessicity...

I have been trying to cancel a particular order dsj-bkoo[protected] since 9am today. I have spoken to 5 different customer service executives, each of them have told me it was not cancelled previously, they are cancelling now, there is a charge of rs. 30/-, and nothing has happened. The latest one doesnt know i have raised a concern previously, and i have no idea how to make this happen anymore....

I have given order of 1430 rs products price 2days before. On delivery date it suppose to deliver in a selected slot 7-9:30am. Although on delivery date i received message it will be delayed and delivered by 10:20am. Later i got phone and they cancelled due to inconvenience issue. And they transfered money to bigbasket wallet instead my source account. And later when i had word with customer service they said it can't transfer to source account....

Myself mohammed usman and i have ordered an item from big basket on 29th july it was not been delivered to me yet and once i called the CUSTOMER CARE they again reordered for me for which i should have to pay of rs 298. Basically my 29th July order was already paid order and they are seeking me to pay again for the same order. They team is also not supporting well such a ### big basket. Well no worries im gona file a suit against big basket...

I made an order with bigbasket, worth 800 rs the delivery slot was changed continuosuly without checking with me to 7.30 to 10.30pm.. the delivery boy never turned up when i contacted them their response was sorry our records say it is complete. When i told there was nothing delivered, their response was respective team will get back to me. It has been more than 15 days, i am still waiting for that team's call. I placed an order yesterday...

I placed an Order worth INR1200 and paid via Paytm. I placed this order only because of the cash back offer with code RAIN with Paytm where on placing an order of at least INR 1200, I would get INR 120 cashback .
I got the cash back immediately.
Next day when the order was delivered, one item worth INR 45 was missing. The delivery boy accepted his mistake.
After a while we see the following message-
Funds Credited...

Pathetic service.
m a frequent customer of bb but the quality has just gone to 0
vegetables delivered were spoiled
cookies delivered were expired
and when they don’t feel oike delivering it either the item is out of stock or else they will end up saying that the delivery boy was at the door step but u did not open the door.
just trying to make their customers fool.
irresponsible people sitting...

I have placed an order and that order was cancelled coz that they didn't get any response from customer which is false as the delivery person didn't come to my address. So they placed another order for next day but in that order few items were missing and on top of that i even have to give 36Rs exta to the delivery person. I didn't recieve any amount from bigbasket for the missing items and when i called customer care they put my call on...

Order No. MNOD[protected], items quantity 2 pcs, amount paid 207.68 Rs. Upon receiving the order on July 11, 2018, I boiled the eggs and found the yolk and white part blackish for all 6 eggs, when I checked the box for the manufacturing date, there is no date available on them. I want the refund of my order also want to ask the food corporation of India is this legitimate to sell food items which do not have a manufacturer date, after...

Had to fight for a delivery which eventually delivered late
After swiping ICICI crecard for 15% cashback, stated no code used so no cashback which was sheer cheating
no discount upto Rs 1000 or even 10 on purchases made befo 10th of the month, as claimed in TV advt.
Face hell if you enter into email communication. Irrelevant replies killing you....

I ordered 5 items today morning (around 8:30 AM), "In Express" and this is what happened:

When no one delivered it till 1, I checked the app and it said 'order status as delivered'. but I had not received the order.

I called customer service and they said they will escalate and call me in 15 mins to update the status - No delivery, and no on called again!

I pinged on customer care chat window at...

I did not get my delivery today in the time slot of 7 30 to 9 30 am. No message to say my delivery is delayed or cancelled.

I called twice to to only told that there is not slot until Wednesday. The customer care lady Stuti tells me now it can be delivered only on Wednesday evening...if ones order is cancelled, how can we be given our orders after 2 days!!

They are saying its because of the rains in Mumbai...let...

An order that was supposed to be delivered in an express delivery within 2 hours is not yet delivered even after 3 days. One of the most disgusting delivery services ever in Hyderabad. This is the 4th time that the delivery has delayed like this. The delivery executives are giving false information that I am not available at my place.
Most disgusting delivery service award should go to Big Basket...

I order from big basket 1/07/2018 no single slot available so I selected two shipment one shipment got delivered on 2/07/2018 and for the other shipment which is supposed to deliver on 3/07/2018 got cancel by mentioning the reason as address is wrong.
When I called customer care they said that my phone was switch off because of which the service provider can not reach you .
They process the order but saying some of the item...