BigBasket.com Complaints & Reviews

I placed an Order worth INR1200 and paid via Paytm. I placed this order only because of the cash back offer with code RAIN with Paytm where on placing an order of at least INR 1200, I would get INR 120 cashback .
I got the cash back immediately.
Next day when the order was delivered, one item worth INR 45 was missing. The delivery boy accepted his mistake.
After a while we see the following message-
Funds Credited due to items billed but not delivered for BBVO[protected].
This was accompanied by the net order value falling below 1200 INR and immediately the cash back of INR 120 was reversed from my paytm account.
All this meant I actually ended up in loss.
I lost my cash back.
I did not received all items I ordered.
I ended up paying quite a bit more as the individual items were cheaper on other sites on that day (I chose Bigbasket only for that cashback).
And now I am being harassed having spent multiple hours talking to customer support and exchanging emails with them with no resolution in sight.
This seems a fraudulent practice from Bigbasket. They first lured me into purchasing from their site using the cash back bait.
Then conveniently forgot to bring one item that made the net order value fall below the minimum requirement.
then reversed the cash back from my paytm account.
The order value falling below the minimum requirement is not my fault.
I would be happy to received that missing item the next day, or even a replacement item.
The fact that they NEVER offered either of their options or any other alternative clearly shows their cheating mind set. They opted for the choice that got them additional INR 120 back into their bank accounts.
The missing item was ENTIRELY their fault, how can they make the customer pay for their mistake.

Pathetic service.
m a frequent customer of bb but the quality has just gone to 0
vegetables delivered were spoiled
cookies delivered were expired
and when they don’t feel oike delivering it either the item is out of stock or else they will end up saying that the delivery boy was at the door step but u did not open the door.
just trying to make their customers fool.
irresponsible people sitting to handle the complains. Would definitely report this to consumer forum

I have placed an order and that order was cancelled coz that they didn't get any response from customer which is false as the delivery person didn't come to my address. So they placed another order for next day but in that order few items were missing and on top of that i even have to give 36Rs exta to the delivery person. I didn't recieve any amount from bigbasket for the missing items and when i called customer care they put my call on hold and then doesn't respond. Acording to their policy they are suppose to pay 10% extra if they don't deliver in the alloted time slot which also they didn't credit.
I am attaching invoice of both orders. Please Help.

Order No. MNOD[protected], items quantity 2 pcs, amount paid 207.68 Rs. Upon receiving the order on July 11, 2018, I boiled the eggs and found the yolk and white part blackish for all 6 eggs, when I checked the box for the manufacturing date, there is no date available on them. I want the refund of my order also want to ask the food corporation of India is this legitimate to sell food items which do not have a manufacturer date, after all, you all are playing with the health of our country. Buying 12 eggs for 207.68 Rs is a real deal in India and on top of that if we get this it's pure sin.

Had to fight for a delivery which eventually delivered late
After swiping ICICI crecard for 15% cashback, stated no code used so no cashback which was sheer cheating
no discount upto Rs 1000 or even 10 on purchases made befo 10th of the month, as claimed in TV advt.
Face hell if you enter into email communication. Irrelevant replies killing you.

I ordered 5 items today morning (around 8:30 AM), "In Express" and this is what happened:

When no one delivered it till 1, I checked the app and it said 'order status as delivered'. but I had not received the order.

I called customer service and they said they will escalate and call me in 15 mins to update the status - No delivery, and no on called again!

I pinged on customer care chat window at 2 PM and 3 customer service reps pinged me for details and did not get back to me:
1. Soujanya S.
2. Lakshmikanth S.
3. S Parahana

All of them said they will escalate the issue and when I asked to cancel, they closed the chat window.

There is still no delivery or even response from BigBasket.

I did not get my delivery today in the time slot of 7 30 to 9 30 am. No message to say my delivery is delayed or cancelled.

I called twice to to only told that there is not slot until Wednesday. The customer care lady Stuti tells me now it can be delivered only on Wednesday evening...if ones order is cancelled, how can we be given our orders after 2 days!!

They are saying its because of the rains in Mumbai...let me tell you Amazon is here, already delivering and so is Myntra...there are no floods today...inspite of the same, they are giving such reasons...it will rain in Mumbai for 2 more months, so I have no trust in Big Basket anymore. We need groceries on a daily basis. I order atleast weekly from Big Basket. Very bad service and follow up to the problem...then they just disconnect the phone once you ask to talk to the manager...and dont bother to call you back!!

An order that was supposed to be delivered in an express delivery within 2 hours is not yet delivered even after 3 days. One of the most disgusting delivery services ever in Hyderabad. This is the 4th time that the delivery has delayed like this. The delivery executives are giving false information that I am not available at my place.
Most disgusting delivery service award should go to Big Basket

I order from big basket 1/07/2018 no single slot available so I selected two shipment one shipment got delivered on 2/07/2018 and for the other shipment which is supposed to deliver on 3/07/2018 got cancel by mentioning the reason as address is wrong.
When I called customer care they said that my phone was switch off because of which the service provider can not reach you .
They process the order but saying some of the item is out of stock and they refund the money to BB wallet when asked for bank account they cut the call.
It took almost 1 hour to talk with customer care and phone bill was around Rs 50.
They did the mistake and for that i wasted my time and money also.

This the wrost services i have seen in industry, they cancelled the order without informing and return back the money to wallet and when i called they told me that money will refund me in 7-9 working days. My question if i order something more value like[protected], so i have to wait till the money comes, and i can't use it open market. I am going to cunsumer court for my loss!

I paid for the items I ordered yesterday which was supposed to be delivered July 2at 9-11 am. But they rescheduled the time to 10.30-12.30 pm. But now it's 3.30 pm and I have not received my order not any information about it. I have been facing problems with my last few orders. If this continues I will stop ordering from big basket. At least have some shame to deliver on time when you have already got the payment

I had ordered a total of 8 items in a single delivery and bb had split it in two without any confirmation. It was a prepaid order and i was not charged extra for that. But i was unavailable to take the delivery and wanted to cancel the order. They are charging me 30+30=60 for the cancellation stating that as delivery fee. If bb was not able to deliver all the items in a single slot as per the original order, why should i be paying the extra 30 during cancellation. When i contacted the customer care. Half the time i am not able to reach them. Very bad experience with customer care!!

We ordered 16epigamia yoghurts, and out of which we receivef 8rotten puffed yoghurts. I really wonder what they think of customers, just because customers have trusted them and have ordered online without actually checking the items because we trusted them. But big basket just cheated. Itsnot first time they have done this, also when i tried to log a complain at their site, the toll free number doesnt provide any option to log the complaint. Big basket should be banished from the online buisness.

Thi is to bring to your notice that my order no - mlkfo[protected] was cancelled abruptly today at 10:26 pm without any vaild reason.

I was getting msgs whole day that it will be delivered by eod, but at the end it got cancelled.

It was supposed to ne delivered on 25 june 2018 but was not delivered.

Timely delivery has been bigbasket's usp and i am not at happy with its services.

Regading order number dx-mcvo[protected]

For this above item, your big basket person two time swiped my card and deducted the amount two times for the single invoice. The amount deducted was

17 june, 8:44 am, rupees 2135
17 june 8:46 am, rupees 1996

Big basket had promised to return the amount by one hour, 24 hours gone, so far the deducted amount is not credited back.

Please return amount to the card asap. It is pathetic to regular follow up.
Big basket returned the amount to big basket wallet, i am not an frequent buyer, company forced me to buy their product alone instead of returned to the my card.

I had ordered a few items with delivery slot given as 12-4 pm on 23rd June.
But I received a mail that the delivery slot is changed to 7:30 pm to 10 pm as the security did not allow them inside. This could have been easily resolved with a call as I could have collected at the gate. But I did not receive a call.

I would appreciate the items being delivered in the original slot.
The order number #BBO[protected]

Firstly the order for which i had paid 1300 inr was not delivered yet shown complete, now the remaining balance in the bigbasket wallet 1600 has been used automatically for the same order by the customer support team of bigbasket who say that the items will be delivered today evening.
That means although i have not received the items two times money has been deducted for the items.
Take stern action against the bigbasket team, and see that my money is not lost to such fraudsters

It is really ridiculous that after repeatedly contacting the customer service team both through text message and email, my order mlkvo[protected] was not delivered and neither was the money refunded. I had already paid online an amount of 1300inr. The status is also tampered with the bigbasket app, where status seen as complete.
Stern action should be taken about the concerned team of bigbasket lucknow for the fraud.

Very bad experience with big basket being a regular customer big basket has broke my trust. I ordered vegetables and it was cash on delivery but the delivery person named ajay did not had change so i asked him to get it from somewhere but he was ready to go and promised me that he will paytm me but never did and this was the second time this happened with me. What is this is big basket not paying well their employees i want my money 80 rs back and no more shopping from big basket

I am ordering for so long. Prior to this i was using grofers, and more, they were piece of #. Now same is the case with big basket.
They without informing customize the quantity, and send a simple mail. Don;t even bother to inform the customer before hand. If i have ordered 1 kg, then they will make it 1.25. I guess they can send a little less instead of increasing and making money.

Three days back i ordered veggies, and few more stuff. Tomatoes (2kg) were rotten, potato were of mixed quality (Big and baby potato) but amount paid was for the bigger one. Then onion were of two qualities, same. When my father told the executive to take back these things he refused and did not allow to make call to cce. He said "charge lagenge iske". Every time there is an issue in the billing.

I am sure this heavy discount on bb is just because they put such low quality stuff. I ordered chemical free bread, and when i baked some blue color was there on all the slices, and bad smell was coming

This is hard earned money, and these people give a dam even after giving so many feedbacks. Same is the case with their seniors.

Shame on you people.