BigBasket.com Complaints & Reviews

Very bad experience with big basket being a regular customer big basket has broke my trust. I ordered vegetables and it was cash on delivery but the delivery person named ajay did not had change so i asked him to get it from somewhere but he was ready to go and promised me that he will paytm me but never did and this was the second time this happened with me. What is this is big basket not paying well their employees i want my money 80 rs back and no more shopping from big basket

I am ordering for so long. Prior to this i was using grofers, and more, they were piece of #. Now same is the case with big basket.
They without informing customize the quantity, and send a simple mail. Don;t even bother to inform the customer before hand. If i have ordered 1 kg, then they will make it 1.25. I guess they can send a little less instead of increasing and making money.

Three days back i ordered veggies, and few more stuff. Tomatoes (2kg) were rotten, potato were of mixed quality (Big and baby potato) but amount paid was for the bigger one. Then onion were of two qualities, same. When my father told the executive to take back these things he refused and did not allow to make call to cce. He said "charge lagenge iske". Every time there is an issue in the billing.

I am sure this heavy discount on bb is just because they put such low quality stuff. I ordered chemical free bread, and when i baked some blue color was there on all the slices, and bad smell was coming

This is hard earned money, and these people give a dam even after giving so many feedbacks. Same is the case with their seniors.

Shame on you people.

My bigbasket account is deactivate

I can not login to my bb account

I ordered many sugar same address but different account

So my account is deactivate

But my account has 197 rs

And this 197rs, i will use this 197rs

So please, one time active my account

So that i purchased some vegetables through bb wallet

My email id =[protected]@gmail.combr...

This is the second time that we have received rotten food.

First time we spend hour cooking fish which turned out to be horrible and was not fresh.

This time minced chicken smells like it is spoiled.

It not only waste money but time.

I need to understand why the fresh products are not sent? You should not send meat which is gone bad as its not only money waste, time waste, and can make someone sick.

We ordered vegetables and pulses from Big Basket on 6th June, 2018 Order No:- DX- MDFVO[protected], which were found to have worms. On complaint to customer care - the customer care executive said to return 21 rupees only and no compensations which was only in cases of “critical conditions”. My place being a pure vegetarian place with no one eating non vegetarian or worms, big basket therefore returned 16 rupees for the Said product ( Brinjal vegetable ) without any compensations.

Hi,

I recently ordered for salmon river fish, got it delivered on 9th june, 2018.
The expiry date was mentioned as 11th june, 2018. But it started smelling very bad, even being kept in refrigerator, from 10th june itself.
I had to throw it in the dustbin as the smell was unbearable and it was useless.

I spent rs 225/- on this which got wasted as i could not use the item at all.

Please, work on this complaint and deliver good quality items.
My user id for the big basket account is latha331. [protected]@gmail.com

Regards,
Srilatha k

Dear Sir

I have purchased from bigbasket.com via online and paid by paytm wallet. I also used discount voucher but still the amount is not deducted. When I asked the customer care executive he is saying that first time when you use the voucher your payment is unsuccessful. Second time I again add the e voucher and still the e voucher not applied. And executive is not believing my word. I have a repeatedly saying that I already applied the discount coupon. Still he is arguing with me.

Apart from that you will find other discrepancy also that promo used in Zorabian Chicken Breast - Boneless 450 gm Pouch 1 Rs. 260.00 Rs. 260.00 Promotion used: june-boon-offers-T2 . See that the discount not given on that particular item.

Sir i am attached the PDF as proof document that I add the e voucher.

Ammo[protected]
Product missed to deliver by bigbasket. They r not ready to. Refund money or the product.
Contacted customer service but they disconnect calls and chats in between. Just cheating and playing with peoples money.
Customer service is useless they just copy paste templates and then close chat
Please take severe action against them

On 1st june we placed 3098/-rs consisting of edibles rice, pulses, wheat flour, tea, sugar, spices, edible oil etc

Despite repeated reminders, order was not delivered n today is 9th june

And very conveniently big basket already took online amount and removed our order from the ordered list

Despite writing delivery address, contacts precisely & despite reminding continuously... No response and to top it i have names of 4 bb representatives who sent emails that they are looking into the pending delivery and after that they too stopped responding all together!!

We are old continuous clients but since last week of may'2018 untill now, we faced hell with 3 pre paid orders of ours

Nobody at big basket is bothered except to generate ticket nos. For complaints but no action; no follow-ups

Big cheats are they! Is my doubt??

I have all ordered, paid and undelivered details and emails as proof.. Fyi

On 2.6.2018 i was delivered a packet of amul processed cheese 400 gm block. It was kept under refrigerated condition. On opening the packet today it was noted that the cheese had melted at some time and seeped out of the foil inside the packet. I sought replacement from your customer call center. The response was that cheese is a perishable item and cannot be replaced. Please propagate on your site that buyers beware and check each packet at time of delivery that the seal is intact and their is no damage to the product. Your slogan no questions asked on return is bull # and mis leading.

Hello my order was supposed to be delivered today and therefore i already made payment in advance in the morning. I was not at home when the delivery boy delivered the products and they also took money from my mother for a product which was already prepaid. Kindly refund back the amount.
Statement no. Mlki-[protected]
Order id mlko-[protected]

(Order no[protected] was initially placed for amount 1118

But we found that 1) dosa batter worth 59/-
And atta worth 259/- were not delivered..
But delivery boy gave us order totalled amount as 1061/-
1118 minus (259+59)= should be around 700 but the cheat bigbasket was asking us to pay a much higher amount of 1061/-

This is fraud/cheating and discrepancy of 261/- rupees

And it is highly shameful that bigbasket is doing these miscalculations with its extremely old and loyal customers;

So we asked delivery boy who was representative of cheat bigbasket organisation, to get out and cancel the order

2) order no 48948725/-
Ice cream was molten and not chilled and milk was leaking from boxes..

Looking at bxtremely pathetic quality of ice cream, we cancelled the order

Bigbasket should be ashamed of this embarrassment to customer who has purchased more than 200 orders..

I will like to give message to my friends and family that bigbasket has become pathetic with its quality...
Products are bad, many products given to us recently are expired, the calculations are wrong and they harass and embarrass customers; every-time.

Mybig baasket mobile id is [protected]
1-in order no. 48701985 free 2 kg sugar was short in delivery, so it is pending.
2- in order no. 48804693 cucumber were short and not delivered.
Again bananas were so rotten, foul smelling, not eatable, injurious to health.
Inspite of my many reminders on v
Chat, telephone, ans email id. But no responce.
Pl take action.

Yesterday, the big basket delivery guy delivered a whole bunch of things at my residence in error. These goods were meant for another customer in a closeby location. The bill clearly indicated the customers name and apartment name. He also collected an amount if rs. 836 from my dad who was not aware that we had not placed an order. As we regularly order from big basket, he assumed this was our order. When we realized the error made, we i formed your customer service immediately. It took 4 calls and being kept in hold for almost half hour, that we got to speak to someone. They said the delivery guy will pick up the goods and return the money by 7.30pm. When i called customer service at 9pm to ask why no one had come, the guy had no idea what to say and the standard response of "i'll call you back" was offered. Till now there has been no response! The 1-800 number they have doesn't work half the time and when it does, they keep you on hold for ever! Shame on you big basket! You have betrayed a loyal customer! If i don't get my money back, i will lodge a police complaint.

Hello,

I placed one order from bigbasket on 3rd june 2018 which was supposed to be delivered on same day between 6pm -8pm. There were 25 items total bill amount was 2151/- which was prepaid.

My order no was: dx-mguvo[protected].

In evening same day when i recevied sms that my order got delivered, i checked bigbasket mobile app and it also showed same status, but order was never delivered.

I tried calling big bakset many times on their customer care no.[protected] but most of the times i get message that number is not correct, one time i was able to reach but customer care executive had no information and she promised to call back but that call never came.

I have mailed big basket on their email id : [protected]@bigbasket.com but much to my dismay they didn't respond there as well. Bravo!!

This is pathetic customer service from bigbasket.

Though my previous experience with big basket was good but this incident has left bad taste in mouth i will definitly think whether to stop using bigbasket.

Best regards,
Amit kumar singh

Order no: dx-mguo[protected]
Your order will be delivered to this address:

Manav m,
55/12,
U block,
Room no 111,
Dlf phase 3,
Gurgaon - 122003
Phone numbers: [protected], [protected]
Delivery slot: wed 06 jun 2018 between 07:00 am and 09:00 am

Note: this order will be delivered by bigbasket partner store in your neighborhood (Branded as ‘aas paas store')

Slot changed without my permission delivery guy refused to come

Hi, i have been using big basket for almost 3 years now and have faced several petty issues but they were resolved well in time. For the first i have faced reall severe issue and the customer car team completely irresponsive of my calls n msgs and chats. I ordered some stuff from big basket of sunday 3june which was supposed to delivered between 8:30pmto 10 pm, but i did not received my order. Instead the marketing executive marked the order as delivered around 12am. Since then i have been following up with the team and trying get my money back or delivery of items. No response received from on, the chat executive says i have escalated the issue and will get back. The call executive say, we will look into it and get back. No response received till now. Extremely annoying and frustrating experience. Would ask all my freinds to stop using the services in this case. I am working professional and really don’t get time to call the customer care daily and fight for my order.

I have ordered yesterday for today morning delivery for groceries items and evening delivery for vegitables and fruits they them self changed the slot to tuesday and when i contacted with customer care that girl who picked the call cancelled my order bull # will never recommend and one in noida to use big basket it's very disappointing and nonsense customer service

I have ordered bunch of grocery items with sizzle code applied and no cashback credited to paytm and its is their application fault not mine and they are not crediting cashback to me.
I called and mailed them and they said we are regreted and if promo is not applied after the successful payment from payment then it is not consumer fault as it is big basket fault and they are not even giving me my cashback.
My order no is bpo[protected]
And they just said we will inform developer team to fix bug in application but will not resolve your issue.
[protected]

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