BigBasket.com Complaints & Reviews

I raised the original request on 9th december for milton flask - thermosteel duo, 500 ml box - pink color. Request no.: j-bbvo[protected]
— but on friday 9th december, i received silver flask, i raised exchange order requesting for pink flask. Customer care confirmed with procurement team and warehouse team that product was still in stock and placed exchange order - j-ebro[protected].
— on saturday 10th december...

I had placed order and it was suppose to be delivered between 5 to 7:40 PM, but it was delivered late. Also the products received late were in bad condition, on all products packing was sticky and full of dust, so I had to return few products. When I gave a call to customer care, for refund, the customer care assistant could not answer my query properly....

I shopped at bigbasket on 6/12/16 and paid for the order through my debit card. the order amount was 1188. The order was cancelled from their side and the amount was credited to my bigbasket wallet. so my wallet balance became 1534.79(including previous balance).
so i requested them to refund the money to my source account(bank account).the debited my wallet balance by INR 1188.(balance=346.79).
on 9/12/16 i checked my source...

Encountered a highly unprofessional behavior from Big Basket Team, of not keeping customers informed, if there is change in the delivery plan or commodity ordered.

Buyers must have placed order on express mode(90 minutes Delivery) because there would be a necessity in the house for the commodity ordered. BIG BASKET support as a team keeping no value to buyer's requirements, just send an email around midnight to the buyer on...

I am purchase online a dawat basmati rice product from big basket as per their site they seen product mrp is 820 and after discount they provide it at 435 rs and when i recieved product its totally change its mrp is 495 and big basket provide me in 435 rs so they cheating to customer by giving huge discounts to customer.
Kindly look into this.

Mohd Aslam
[protected]...

Hi I have ordered 1st time from big basket on 7 /12/16 and was delivered on 8th delivery was on time no doubt, with invoice no. WMFI[protected] and order no. WMFO[protected] . From which my Cadbury has not been delivered . Initially I didn't paid attention but the moment delivery guy left there was a product missing I tried calling customer care but it's not connecting so I have no option left it's not abt a dairy milk it's abt...

I ordered Fuji Apple but Big Basket.com delivered Washington Apple. They put a label of Fuji Apple and charged me for Fuji apple. Below the Fuji Apple was a label of Washington Apple mentioned. The label of Fuji apple shows cost as Rs.140/- but they charged me Rs.178/-.
They have short supplied 2 items and charge me for the same and are not ready to deliver the product next day. When I brought this to the notice of the dleivery person,...

Hi,
Big basket should immediately be banned. They are doing all unethical activities. We have ordered some items and paid the money. But while delivering they had not delivered 5 items. When we called they said, they will refund money that too 150%. It happened on sunday i.e. 4th Dec. But they didn't do anything. Next day again called and they said within an hour they will pay back the amount into the wallet. Till now nothing happened...

I placed an order(#MKOFO[protected] on 1st December 2016. They failed to deliver the order and Rs.60 was credited as per delivery guarantee. But I have not received the 10% amount when they missed the delivery on 2nd and 3rd of December. And the order was cancelled without any confirmation from me. As per the customer care the request was made by me to change the date which is not true. BigBasket missed the delivery and it got rescheduled...

My order was made yesterday evening and the delivery slot promised was today morning between 9.30 to 12.00 . I had already made the online payment in advance also. Its really disappointing that the order was not delivered at all.

I called customer care and made several attempts to find out what is happening . To my surprise none of them gave me any solution and promised me call backs which they failed to keep up.I am disappointed...

With reference to above mentioned orders, I had placed 2 orders on Dec.3 for delivery of certain items on Dec.4. However, your customer support services had called me to tell that the order could not be delivered on Dec.4 due to technical issues and hence, I should expect the delivery on Dec.5.
However, to my utter surprise, on Dec.5, my order was automatically cancelled and I did not receive the delivery of my products.
br...

I have ordered a 750 grm chicken in big basket and paid the money trough online. But after 1 hour i got a sms that chicken has been delivered to me. Immidiattly i called to customer care and they said that will take care the issue. But till next day i dint get my money back again i called them. But still my issue has note been rectified. Kindly check the the pic i attached where all the details is there.

But this is a big stupidity...

Hi.. my order, #TBO[protected], got delivered today morning. Out of 27 items 9 were missing.. I called customer care and they sent the delivery boy and he took the bill and informed the missing items will be delivered before 10 pm today. I have not received them yet.. when I checked the order status online, it shows complete.. can you please update it as pending till the time i receive them....

My order num is dx-mguo[protected] and invoice num is mgui[protected], my scheduled delivery timeslot was 8.30 to 10.30 pm on 3 december, 2016. I got a message at 10 pm that order will be delivered by 11.30 pm due to some delays. Order did not came till next day, but it is showing completed in the app. I have already made the payment using payment gateway.

I called customer care and they told me that they will call...

On 24/11 I ordered for initiation of refund of Rs 2000 in my Paytm wallet which was funded with a debit card and the same was initiated from your end suggesting that it would get refunded on a maximum of 7 days.

It's now 4/12 and no refund of the amount has being made.

Account details-
Rohit Agarwal
[protected]
[protected]@gmail.com
Complain no-[protected]...

Absolutely crap of a service, as well as the team who sits there on client calls.
Had order an express order, while adding it showed eta 90 mins, when i pleaced an express order it became morning 8:30 am.

I had to cancel. Again after 1 day when i placed the order, the executive called me once and when i could not pick up, he went away, without delivering my order. Your team who sits and takes client calls is utter crap.br...

I have ordered 8 items as under :

1. order no.BBO[protected] with a delivery slot as:[protected] to 730 pm.
2. order no. BBO[protected] with a delivery slot as:[protected] before 1010pm.

Payment made online. This is also to inform that I stay at Ahmedabad and my family is at Bangalore. Hence, I order online with an instructions to deliver at Bangalore/Ahmedabad. Off late lot of problems...

We had guests at home and order was suppose to be delivered between 5pm to 7.30pm. I kept on waiting till 8pm but neither order was received nor any response from big basket. Finally i called customer care and came to know that my order was shifted without my knowledge, no call no sms

This is really pathetic.
Delivery man said when contacted by cc, he visited my location but he was lying as i had confirmed with the...

Dear,

i placed an online grocery order on bigbasket at 12 nov 2016 but they didnt deliver my goods.Next day they called me and said, we dont have the enough items for your order so we are not able to do that and then i asked to refund my amount and then they commited me that the amount will be credited in my account within 5-7 days. Today its 27/11/16 and they are continuosly telling me lie that they have credited that in...

Today i am getting a very bad experience frm ur BigBasket team bcoz my order has been canclled due to out of delivery area Name : Rahul Singh, Register No. [protected]. But from my another account heres the account holder name: JIYA SINGH, Register mobile no. [protected] the address is same with my address, i have placed an order with another account but i got to see that express delivery and standard delivery is in service area after tht i...