BigBasket.com Complaints & Reviews

Encountered a highly unprofessional behavior from Big Basket Team, of not keeping customers informed, if there is change in the delivery plan or commodity ordered.

Buyers must have placed order on express mode(90 minutes Delivery) because there would be a necessity in the house for the commodity ordered. BIG BASKET support as a team keeping no value to buyer's requirements, just send an email around midnight to the buyer on revised list, by removing half of the essentials away. This way they leave no options for buyer to arrange an alternative.

I feel an corrective action should be taken here keeping customer satisfaction in lieu.

I am purchase online a dawat basmati rice product from big basket as per their site they seen product mrp is 820 and after discount they provide it at 435 rs and when i recieved product its totally change its mrp is 495 and big basket provide me in 435 rs so they cheating to customer by giving huge discounts to customer.
Kindly look into this.

Mohd Aslam
[protected]

Hi I have ordered 1st time from big basket on 7 /12/16 and was delivered on 8th delivery was on time no doubt, with invoice no. WMFI[protected] and order no. WMFO[protected] . From which my Cadbury has not been delivered . Initially I didn't paid attention but the moment delivery guy left there was a product missing I tried calling customer care but it's not connecting so I have no option left it's not abt a dairy milk it's abt trust and I have lost on big basket now I don't no if it's a mistake or done intentionally . But it teached me lession I have uninsatalled the app . Kindly look in to the matter n plz reply soon

I ordered Fuji Apple but Big Basket.com delivered Washington Apple. They put a label of Fuji Apple and charged me for Fuji apple. Below the Fuji Apple was a label of Washington Apple mentioned. The label of Fuji apple shows cost as Rs.140/- but they charged me Rs.178/-.
They have short supplied 2 items and charge me for the same and are not ready to deliver the product next day. When I brought this to the notice of the dleivery person, he said he will inform the company. Then I got a message stating the credit will be given for undelivered items. That means I am forced to shop with Bigbasket again.
Earlier also they had cheated me on the weight when I purchased Ginger.

Hi,
Big basket should immediately be banned. They are doing all unethical activities. We have ordered some items and paid the money. But while delivering they had not delivered 5 items. When we called they said, they will refund money that too 150%. It happened on sunday i.e. 4th Dec. But they didn't do anything. Next day again called and they said within an hour they will pay back the amount into the wallet. Till now nothing happened i.e. 3 days no action and no response. If I go through all these complains here, looks like they are doing something wrong. So I believe we should not use Big Basket any more, it should be something else. Looks like they have taken it for granted.

I placed an order(#MKOFO[protected] on 1st December 2016. They failed to deliver the order and Rs.60 was credited as per delivery guarantee. But I have not received the 10% amount when they missed the delivery on 2nd and 3rd of December. And the order was cancelled without any confirmation from me. As per the customer care the request was made by me to change the date which is not true. BigBasket missed the delivery and it got rescheduled to the next day. I have call recordings of the conversation with the customer care claiming that they have missed the order and 10% will be credited to my account on 2nd December.

My order was made yesterday evening and the delivery slot promised was today morning between 9.30 to 12.00 . I had already made the online payment in advance also. Its really disappointing that the order was not delivered at all.

I called customer care and made several attempts to find out what is happening . To my surprise none of them gave me any solution and promised me call backs which they failed to keep up.I am disappointed to have been treated in this way with worst customer service from a company like BigBasket

Now I'm trying for my refund . What a headache !

With reference to above mentioned orders, I had placed 2 orders on Dec.3 for delivery of certain items on Dec.4. However, your customer support services had called me to tell that the order could not be delivered on Dec.4 due to technical issues and hence, I should expect the delivery on Dec.5.
However, to my utter surprise, on Dec.5, my order was automatically cancelled and I did not receive the delivery of my products.

As you can see the contents, my order contained items of everyday use, general groceries to cook my meal, etc. Due to this behavior on your part, I have faced inconvenience in managing my meals and everyday life from past two days.

I have ordered a 750 grm chicken in big basket and paid the money trough online. But after 1 hour i got a sms that chicken has been delivered to me. Immidiattly i called to customer care and they said that will take care the issue. But till next day i dint get my money back again i called them. But still my issue has note been rectified. Kindly check the the pic i attached where all the details is there.

But this is a big stupidity from big basket. Customer care is like hell. They doesnot know how to handle the situation.

Hi.. my order, #TBO[protected], got delivered today morning. Out of 27 items 9 were missing.. I called customer care and they sent the delivery boy and he took the bill and informed the missing items will be delivered before 10 pm today. I have not received them yet.. when I checked the order status online, it shows complete.. can you please update it as pending till the time i receive them.

My order num is dx-mguo[protected] and invoice num is mgui[protected], my scheduled delivery timeslot was 8.30 to 10.30 pm on 3 december, 2016. I got a message at 10 pm that order will be delivered by 11.30 pm due to some delays. Order did not came till next day, but it is showing completed in the app. I have already made the payment using payment gateway.

I called customer care and they told me that they will call me back in 20 mins, it has been 2 hours and they have not called me back.

On 24/11 I ordered for initiation of refund of Rs 2000 in my Paytm wallet which was funded with a debit card and the same was initiated from your end suggesting that it would get refunded on a maximum of 7 days.

It's now 4/12 and no refund of the amount has being made.

Account details-
Rohit Agarwal
[protected]
[protected]@gmail.com
Complain no-[protected]

Absolutely crap of a service, as well as the team who sits there on client calls.
Had order an express order, while adding it showed eta 90 mins, when i pleaced an express order it became morning 8:30 am.

I had to cancel. Again after 1 day when i placed the order, the executive called me once and when i could not pick up, he went away, without delivering my order. Your team who sits and takes client calls is utter crap.

NO more trust in this firm

I have ordered 8 items as under :

1. order no.BBO[protected] with a delivery slot as:[protected] to 730 pm.
2. order no. BBO[protected] with a delivery slot as:[protected] before 1010pm.

Payment made online. This is also to inform that I stay at Ahmedabad and my family is at Bangalore. Hence, I order online with an instructions to deliver at Bangalore/Ahmedabad. Off late lot of problems noticed from your service personnel/boys. For this delivery till today at 815pm neither i have received express delivery items nor normal delivery items. After going through lot of mental harrassement and hasselful behaviour of your personnel and customer care personnel, I got two items against order[protected] BB royal organis ajwain 100 gm and catch ginger power - 2 packet at 830PM. Balance till now not received.

In order to have hassel free purchases, we go for BB. But it turned out to be horrified. Your delivery people are really harassing us by asking again and again address. You people should know that I am a regular customer for the past 1-2 years. Why this kind of locating the address that too after providing detailed address with pin code is provided? This problem I never faced for the ordered placed at Ahmedabad. If this being the attitude of BB why the hell you people are asking delivery address. Instead you can take our mobile no. and ask for the route. This is really ridiculous. Pl. advise your people else change your policy or staff if needed rather than harassing customer. The very purpose of customer support by your personnel is defeated. During the conversation overphone by my son, your customer care people are talking rot and screaming about us thinking that my son doesn't know Kannada language. If required you may check the recording of the conversation your people had with us today between 8.15 pm onwards.

Again today I have received a mail stating that against order No.1889906 products delivered which is wrong. Pl. investigate your personnel and arrange to refund the amount. I got only 1889905 delivery. Check tele conversation between my son and BB rep of yesterday and arrange tor refund Rs.718/- urgently. If I got the items against order, where is the acknowledgement signed by me. It should be with your personnel. Pl. check and provide hassel free services and arrange tor refund the amount of rs.718/- urgently.

We had guests at home and order was suppose to be delivered between 5pm to 7.30pm. I kept on waiting till 8pm but neither order was received nor any response from big basket. Finally i called customer care and came to know that my order was shifted without my knowledge, no call no sms

This is really pathetic.
Delivery man said when contacted by cc, he visited my location but he was lying as i had confirmed with the guards on the gate number 3 as mentioned by driver.

It's really sad to see that how can such a big company hire such irresponsible people. I asked them i need it urgent, even then they refused to provide express delivery. It's really annoying and unexpected experience with such a big market player.
In my case they would have provided me express delivery

Dear,

i placed an online grocery order on bigbasket at 12 nov 2016 but they didnt deliver my goods.Next day they called me and said, we dont have the enough items for your order so we are not able to do that and then i asked to refund my amount and then they commited me that the amount will be credited in my account within 5-7 days. Today its 27/11/16 and they are continuosly telling me lie that they have credited that in my account.They are scams.

Today i am getting a very bad experience frm ur BigBasket team bcoz my order has been canclled due to out of delivery area Name : Rahul Singh, Register No. [protected]. But from my another account heres the account holder name: JIYA SINGH, Register mobile no. [protected] the address is same with my address, i have placed an order with another account but i got to see that express delivery and standard delivery is in service area after tht i gotta call from the delivery boy i'm stunt to see this kinda service and at last i return the order which i have placed from my another account.. so how its possible both the accounts address is same one is delivery available and another one i out of service area, Plz look into the matter bcoz customer service is the most valuable service in the world.

At last my account has been got blocked frm ur end and i have changed my mind to dont placed order from ur Big Basket.. no one is there to help me this is bad experience which i have share with u...

If there is some responsible person is available then call me...

Thankz & Regards
Rahul Singh
User id: airtel.[protected]@gmail.com
Register no. [protected]

I had ordered few things through this online site and its never been delivered rather it showed me that it was delivered already in the status...over all also the cse are also irresponsible and horrible in customer handling this online should shut down because they are making money by doing scam to people...please take care of 216 complaints including mine as well...!

My big basket order was delivered on 18th November .
Order number :BMO[protected]
My order of Bangur Peas and Fresho capsicum was found rotten the very next day . Please consider a refund for these items as they were not received fresh .
A trusted website such as bigbasket.com should perform repetitive quality checks . A consumer trusts such websites for its assured quality.
Please consider a refund for these items and assure quality from next time .

I placed an order (J-BDVO[protected] on Nov 16 2016, and was supposed to receive on Nov 20 2016, but one item was missing. The delivery guy said that i will receive it by evening the same day, which of course i didn't. when i called on Nov 21 morning, they didn't have a clue and said that they will try to deliver it by the following day which is Nov 22, but latest by Nov 23 2016. When i call back on Nov 23 to check on the update of the order and when it will be delivered, i was informed that the order was not placed at all. Spoke to the supervisor (Komala) again and when asked about it, she is placing the order now and will receive it after 7 pm on Nov 25 2016.

So grocery order made on Nov 16 2016, i am receiving on Nov 25 2016. Is this how big basket works.
Will have to rethink my options of ordering from big Basket.
Pathetic service.