BigBasket.com Complaints & Reviews

Following on my experience today, it appears that big basket is a bunch of cheats masquerading as an online grocery portal.

I was cheated by their misleading, fraudulent offers. Also, i had a most horrendous experience dealing with big basket today (Pune purchases).

Do not trust the offers that big basket displays on their website. It is only to cheat and mislead unsuspecting customers.

I was cheated today by big basket's fraudulent bogo offers for mother's bemisal basmati 1 kg rice + bogo offer for india gate feast rozzana basmati 1 kg rice.

These bogo offers were visible on the big basket website, but did not show on my invoice at the time of payment. I have attached the screenshots with this complaint.

Later, these bogo offers mysteriously disappeared at the very moment i was speaking with their customer service tele-operator based in pune. If that was not all, this guy, aniket, sneakily emptied my basket as i was talking to him. To get rid of the evidence of course!!!

Then it has been a nightmare with other customer service agents called hamsavalli and kishore. They kept insisting these bogo offers have expired, but the bogo offers are still on the big basket website.

Then they refused to give the email addresses of the head - operations of pune (Mrs. Lalita aggarwal) and also of head - customer service (Rohil ahmed). Why???

In fact, when i was trying to search for the email addresses, i discovered that many so-called senior employees of big basket have posted their personal gmail and yahoo email addresses. Is this professionalism?

I feel completely cheated and mislead. They have ruined my sunday

Dear team,

Happy evening...! The big basket company wont support for pf claiming, everything we should do from our own, more then 4 to 5 times we should go to the company, but then too they will just ignore saying some reason like we are busy at present, the particular person is in the meeting...! Very unhappy with it. Every organisation have the format and even they will guide us on the same. Its not about only me am taking, am taking about everyone who are joined the company has a fresher and they wont be familiar with it. Due to which they wont be able to claim the pf amount, my humble request to the company is that kindly help everyone so that it should not effect to us and everyone will be more satisfied with it. Live examples am giving about myself because if you guys have helped me the rejection would have not been. I have visited the kr puram pf branch office and submitted the documents, then after 2 weeks i got the sms stating that the pf settlement form has been rejected. My humble request to you guys is that i want to know the reason for the rejection of my pf form. The pf details are mentioned below.

Pf settlement claim no : pykrp[protected]
Member account no : pykrp[protected]
Name : dhamini rai nr
Mobile no : [protected]
Email id : [protected]@yahoo.com

Thanks & regards
Dhamini rai

Hello,

I have purchased organic brown sugar from big basket. But it is not really organic. When i put that brown sugar into water it becomes white. I have attached here all the images for your reference. I usually buy organic dhall from big basket monthly. But i really doubt now whether these are original organic or duplicate. The attached is the one for proof. I completely stop now believing big basket now.

Order delivery time given was 9.03pm
Not delivered till 10.15pm till i cancelled the order even after complete payment of rs.1504/-
Delivery boy not reachable
Customer care agents have passed time by asking me to wait for 10 minutes and so on
I wasted 3 hours of my precious time
Preparation of dinner has been halted coz of insufficient ingredients which are supposed to be delivered by big basket
Now we have to throw all the food which is not fully prepared and we need to go out for dinner st this hour around 11pm
And no immediate credit is given to my account

I am the first user. I paid through my visa card, but my discount of 250/= not given. I feel i have been fooled. I applied the voucher bbvisa20 and paid through my visa debit card. Why the discount is not given i dont understnd. Please give me rs. 250 against my order or cancell my order i dont want to avail your goods. And please transfer all money to my debit card. I have paid two time of rs. 910 and 1450. Please take immediate action

The product delivered especially meat is with poor quality. They never deliver on time and the delivery charges is levied for purchase of products over 1000 rupees. Vegetable and fruits will always be in a differential weight and they always charge extra for it. Am surprised there is never been a day, where the weight is under weighed.
Very poor service and the credit to wallet is considered to be a dead money.

1 kg fish has 4 tail pieces that's online shopping for you, the bigbasket.com way!

I bought 1 kg Hilsa fish from Bigbasket.com - MKOO[protected].

The order details mentioned it would be cut pieces from whole fish weighing 600-800 grams. I expected mixed pieces as they would be different weights. However as I opened the packet today I found it contained 4 tail pieces, I wonder how and why. How can one or two fishes have 4 tails! Isn’t this duping the customers who can’t cancel food orders after receipt?

Is this the way people will trust online shopping for daily grocery and other food items…

I have ordered few items @6:45 pm on 13/06/2017 from my registered mobile number [protected] and the same has supposed to get delivered by 8:35 pm but i got my items delivered @9:00 pm. Regarding this i have called to customer care number and i registered my complaint and the executive asked me to put the call on hold for some information and i did the same. But after keeping my call on hold for almost 5 minutes the call got disconnected from executive side and i didn't get the call back again. Instead of this the delivery person has come to deliver the items @ 9:00 pm and he was asking for cash instead of opting for card payment. And the reason that he gave me was that there was some issue. So now i don't understand that do you guys have only 1 swiping machine for card payment? If it is so then i am requesting you to close such kind of marketing that you guys can't handle. Also expecting that i will get some proper response from your side or else give some other complaint no.

Regards
Neha

This is a issue of great concern and misfortune that the ordered and delivered chicken on 04.06.2017 for bbo[protected] was of low quality and of foul smell which on preparation also become further non eatable. Earlier also, we received yogurt of low quality with expired date delivered on 18.05.2017 for bbo[protected]. This is a serious issue of consumer health and trust. After repetition o[censored]nhygienic food item supply, we strongly protest your attitude of taking customers granted and overlooking the hygiene of items supplied. Refund is not the solution of all such cases as we have to expend more with your item which also went in vain together with damage in our expectations and planning. After repeated quality failures from our trusted brand like you

I ordered items from big basket and the delivery team was so unprofesional. Delivery guy was so bad that i had to guide him 10 times and still he could not find the place.. I was getting casual type calls from big basket customer care banglore asking me to guide the delivery guy.. And it just went on and on and still the guy couldnt find the place.. These guyz without even apologizing cancelled my order. Very bad experience with them.. Hope their team improves..

We had placed order for fruits from the big basket of 26 May
The basket was delivered on twenty seventh morning around 10 or so.
The pine apples slices were sour and stinking, the grapes were (black variety) were crushed and emanated a foul smell. Mangoes with black dots. Watermelon, we didn't dare to cut fearing the worst. The sapotas were as hard as pebbles. All these unfit for consumption. Besides these the litchis were dry and hard with no taste. For all this big basket charged us a big hefty amount.
Earlier on, few weeks back, we had ordered guavas, which had small worms oozing out of the fruit!!
Instead of buying from the market, we chose big basket, as we thought, we will get stuff which will be non-carbide ridden since, these fruits were meant for an elderly patient. Will big basket be responsible if the patient falls sick after consuming this rotten delivery of fruits?
The quality of the fruits delivered is zero and unfit for human consumption. Does the big basket pick their from the garbage bins near the fruit markets thrown away by the sellers after they deem it to be rotten ?
I am adding few pics of the rotten grapes delivered by the big basket... they can be seen ...few crushed and broken, unfortunately, cant be smelled, believe they stink. One can only use them for making copost.

May 20th was my wife's birthday ordered cake on 19th May through bigbasket.com.Delivery time scheduled between 7pm-8pm. Without any intimation cancelled the order. Did not supply. Refund my money. But i faced lot diffuculties and to arrange cake from another vendor.i had gone through serius mental pressure and insult infront of my guests. Anyway i have managed. When i enquired about this response from bigbasket unsatisfactory. I need compensation from bigbasket

Hi,

I have my Big basket order delivered on 1st May, 2017 at 8:45am amounting to Rs. 946/- for which the payment had been done online via net banking. There has been deduction of Rs. 946/- twice i checked my account transaction.

Post connecting with BB customer care they told me (via email) that the payment has been credited only once and i should contact my bank.

I contacted my bank, raised a complaint where in i got the confirmation from the bank representative that the money has been credited twice on 1st May 2017 to BB bank and i should rewrite a email to BB customer care plus the Bank representative. Its 17th May 2017 today i haven't received any resolution nor my money (Rs.946/-) back.

Don't know between the Bank and Big Basket who is going to revert my money back.

Thanks and regards,
Nirmal Gulati

I had ordered Cauliflower. It came wrapped nicely in a package and was delivered to us. That evening when we cut open the Cauliflower a large black worm was inside and it had laid innumerable eggs inside!! We had to throw it away immediately. My money was wasted. This raiaes a severe question on the quality of fresh vegetables delivered by BigBasket. I have been ordering from here for a long time and was genuinely shocked.
- Consumer from Pune

I placed an order on big basket for delivery slot on may 5th 2017 7:30 pm to 10:00pm with order number 26460821. I did not receive the order between the slot timing instead received a notification on the app telling the order will be delayed by 1 hr by which i had to wait and still did not receive the order. After which it was mentioned as order will be delivered on may 06th 7:00 am to 9:30pm slot, this did not happen and instead again a notification on the app telling the order has been delivered at 8:15 am.in fact the order was not delivered at all, this delivery notification was only in app and not with any sms. After being asking to connect with customer care i have not received any call and they are still thinking if they should really deliver or not. Please note the customer care number doesn't connect whenever i try. I have a serious concern as the payment as already been made and such an inconvenience with the necessity of the product and it's just frustrating.

Being a BBC customer, almost from when you started and recommendung to many others.. Am extremely disappointed at your service. Most items unavailable, quality of vegetables poor, delivery schedules are the worst. Cancelled orders coz delivery time has not been kept. I haven't recd a call after speaking to customer care 4 times today. No payback for any errors or omissions. Very sad. Being from Blore I hate to see the doom of this venture which is sure with the level of service and deterioration!!!

Extremely disappointed to state the poor quality service that Big Basket is offering these days. Goods are delivered on time with no notification of delay. Sometimes they come before time and leave stuff at the door step or lift lobby with again no notification. Repeated call to the customer care have not action for almost 24-48 hours. Harassment unlimited for customers. I understand online professional shopping is primarily created to cater to those who is time bound and needs an organized service. Our local store is a better option in this case. At least unnecessary harassment & waste of time can be avoided.
Services referred - BBO[protected] & BBO[protected]
This kind of service should be compensated by comapny with some value added service, a free assignment etc something that shows the company taking ownership of the harrasment caused. The only solution is cancel & refund money in the wallet. Its done anyway.

Everytime the fruits are rotten. Fruits weigh much less than the order specifications. There were crawling insects in the pulses (chana daal) and rice. Both were "BB Popular" or "BB Royal".
Overall loss to me of about Rs. 200.
I had also purchased noodles, which were open and had rodent bites. Luckily that was only worth Rs. 10.
Much better items are available in the local market.
Convenience shouldn't come at the cost of quality. Bigbasket is a complete fraud.

Hi bb team,

I have a party @ home, and bb was the best option for express delivery.
But my order has been cancelled as the phone was not reachable inspite of the clear delivery address.
Then i have added an alternate mobile number and was assured by the customer care i will receive it in next 90 mins, still he is not able to locate the address and not able to reach me, when the customer care is able to reach me.

I had to take a days off from office only because of your late delivery, this is very disgusting.

Its been more than 3 hrs now and the customer service is still trying to reach delivery boy and making me hold the calls.

Please reimburse my total amount to my wallet and not bigbasket account as i am never gonna shop @ bb.

Hi,

My order number is dx-bco[protected]
In which i bought fresho banana - yellaki, organically grown 500 gm.

More than half the bananas were rotten. This is not the first time.
In an earlier order, there were rotten tender coconuts, pomegranate.

I would request to check the quality of fruits carefully before sending it
To us. Also there should be feedback so that we can immediately inform
How the product is.