BigBasket.com Complaints & Reviews

Big basket have all old products near to expiry date and wen reported the issue they apologized n promise to change the product with valid fresh before expiry but to my surprise again they have send old product r they trying to fool customers also mrp price is different than there online price. I took snapshot and report them but they find excuse.

It's better to buy from near by grocery shop or super market but not this big basted fooling people.

Hi team,

I have always liked big basket, but the other day i saw something which concerned me. I saw an employee of big basket carrying such a heavy load on his back that we was bending to carry the basket. I understand this may not be as important as the other complaints, but i was shocked. The basket looked bigger than the man.
Can i please make a suggestion if deliverers use small trolleys to carry the basket. It is better for this health and reputation of the company. Since seeing that poor man, i have come to see the impact of purchasing online and getting it delivered. Please give them portable trolleys.

I am not satisfied with the quality of vegetables and fruits such as cauliflower, onion and apple. We r spending so much money in that and at last getting the bad product. This is not the 1st time that i got bad products from ur side. I think this is high time. Please check the products quality before delivery. Few days back i orderd lots of veggies and fruits. It accepted my all orders but at the time of delivery the boy gave some of the products and said that the other products that u have ordered were not available. My question is that if the products are out of stock then it should be given there but it was not mentioned. So why these kinds of mistake are done by big basket? It's a big brand. I think by all these silly mistakes they might loose some of their customers.

With reference to my above order, please note that the experience with your service has been beyond terrible.

My complaints:
1) you have billed me for products not suppled
2) in the same order you have billed me for full quantities but supplied only part
3) in the same order you have supplied spoilt & rotted vegetables

After deducting amount for the returned, non-supplied & partial supplied items my bill value comes to rs.2, 693.15 (As against rs.3, 032/=).

This is the only amount i will pay.

I thought i would shop at big basket for the convenience but it has turned out to be a nightmare. I spent over 45 minutes on 9th sept trying to sort out the bill with your delivery person & speaking to your area incharge.

When i spoke to your area incharge on 9th sept. He assured me that i would receive a revised invoice for the value of rs.2, 693.15 on monday 11th sept by 8.30 am.

Thereafter i have had repeated calls from (Even as late as 9pm at night) asking for the payment. And despite your area incharge's assurance this morning your delivery person shows up & asks me to pay the full amount & they will refund the extra to my account.

I have made it clear to everyone who has called me that i will pay only for the value of the products i have received & payment will be done by credit card only. During my pre-oder call as well as my call with your area incharge on 9th sept i have made it clear that i will only pay through credit card.

I do not want a credit in my account as i will never ever shop again with bigbasket (Your executives are trying to tell me to pay the full bill value & they will give credit) nor will i pay cash or through wallet.

Kindly arrange to have your executive collect the payment of rs.2, 693.15 from me immediately as i do not believe in keeping payments pending. He is required to bring a card machine to collect payment.

Kindly do the needful & close the matter without any further delay.

Karunakaran

Never buy from #bigbasket. I was shown one product and delivered another. Probably they hoped that i wouldn't notice. Then, when i contacted them, they took back the wrong product and later sent a replacement. They had sent the wrong product again. This was repeated at least 20 times. Every time giving standard scripted excuses.

I guess they were trying to palm off their excess stock available, hoping that i will give up trying to follow up for the right product. Eventually, they cancelled my order.

I had to chase after them to get my advance payment returned to my credit card. Very conveniently, they give credit in the "bigbasket wallet" till one forces them to return the money. One needs to be very careful with them.

I did not request a change in the slot and it is a problem from big basket end. This was not intimated to me on time. I have no way to reach big basket after 10pm and big basket did not take an effort to call me or message me to update on the delay before 10pm.

I received a message at 8pm that the delivery will be done today and then no updates.

Big basket is becoming bad in delivery these days. Every time there is cost modification but the quality is steadily going down.

I'm really disappointed and annoyed with this response from big basket. No one in the customer care nor the delivery representative had even one minute before 10pm to call and update me about the delay. Is big basket taking customers for granted? Looks like that!!!

I will send back the order tomorrow even if it comes to me by 7:30 am. I could have easily gone to the market to get what i needed rather than depending on such an undependable poor delivery.

I will be very conscious from now to not to order anything in big basket.

Overall, this is not good customer care.

I bought my first product (Night cream) of neutrogena from bigbasket and the very first product they delivered was out dated that was an expired item.
The product was ordered in first week of august of year 2017 and the same product delivered already had an expiry date of june 2017. This is how you guys treat your customers, and take your customers for granted. Imaged attached for clarification.
Very very disappointed. I need a replacement of that product as soon as possible

Today is the second time i am mmaking a complaint about delivery being before time.

My order bnoo[protected]
Was siupposed to be delivered between 9.30 and 11 am. Instead the order as at my door at 7, 55 am.

Why cant you adherew to time slot? I intend not doing business with you for this reason and am planning on shifting to either grofers or amazon. Please not
S. B. Lal

I have order from this site on dated 11 Aug 2017 and my order number is MDO[protected] but they are not delivered my order and send me a confirmation mail regarding my delivery " your order is delivered " after that I called there customer care but they are doing nothing even on my first call somebody picked up the call and he don't know Hindi then I said kindly transfer your call to the person who know English but he refused. Than I called again and they connected to the delivery boy and he said that my order is delivered and handover to my maid but there are nobody work at my home I don't have maid.

Regards

This complaint is regarding the poor quality of apples that i ordered from the big basket.

I ordered fuji apples and all the four pieces were stale quality. The item can not be exchanged or returned. This is not acceptable.
This is not the way you sell the stale quality products.
I am attaching the order details here with this mail.

Kindly look upon this issue and either you refund my amount or do the needful.

Big basket automatically converts any unfinished order to cash on delivery. They will email about it but if you forget to check your email then they will send the product and will charge extra money for late cancellation.

If your network fails at the time of checkout/payment and after few minutes when network is back and you are successfully paid for the order they will generate two orders for same products. One is paid and another is cash on delivery. They never call or alert you for duplicate orders. They will alert you when the delivery man is 10 minutes away from your home. The delivery man will call you and ask "sir, did you cancelled any order or i will cancel it behalf of you?" when you call customer care they will say it's their policy. Every time your transaction fails or you press back button to add some more items this will happen and as per customer care, you have to cross-check every time over the phone after placing your order. They will never alert you over the phone. This happened twice with me on bigbasket. Strange!!!

I am an online shopping buff for many years, never faced this kind of problem with amazon, flipkart, snapdeal, jabong, myntra & etc. Etc.

I gave 401 to the delivery boy however did not get change of 60rs. He said he ll credit my wallet. How ever he has not done it. Please check. When will i get my money back. I trusted bigbasket. Why did th delivery guy promise me. He has not yet credited and also told me he only comes this way for delivery which was not relevant. Need immediate resolution.

There was an offer of 20 percentage cashback if payment for the ordered item is to be done through freecharge app. I have done the payment by freecharge but no cash back is credited in my big basket wallet. And i have applied an additional coupon of rs 50 off (That coupon is applied). Could you please tell me the reason behind this issue?
Kindly have a look on the issue mentioned above.

There was an offer of 1kg free poatato and 1kg free onion while placing order of 1500 and above. I have order items of amount more than 1500. While placing order above mentioned item were there in the ordered list but during delivery they were not included. I talked regarding this to the delivery person he aske me file the complain as this issue is faced by many others.
Kindly look into the issue.

Big basket delivery van damaged garden wall of my society and run away. The company employing worker not trained and threat to public life. Complaint given on call center no 3-4 times but no response yet.. If no response in 2 days will file a police complaint against bigbasket as i have cctv footage and detail of delivery of item in my society by bigbasket van.

I ordered one 1 kg packet of masoor dal from bigbasket. I didn't enquire much about market price of it. But out of my bitter surprise, i got to know that company charged me ₹400 for 2kg of masoor dal whereas market rate is half of it. I am attaching screenshot.in that you can see, half kg pouch cost only ₹42, 2kg pouch cost ₹159 and at the same time 1kg pouch cost ₹200. What does it mean? Kindly help me.

The potatoes sent to us were completely rotten from inside, it was evident event from outside.

The apples we received was rotten. This was also very evident from outside.

The bananas we received were rotten from inside.
Ordered many other things. Not sure what else will be a waste!!

It was really frustrating to see this. Please do something about it.

This complaint is regarding dileep raju who came for delivery in bangalore jp nagar 5th phase mbm elegance on 23/7/17 at 5:10 pm. First he did not follow the parking instructions given by our security even after security allowed him to ark inside after lang discussion he ignored him for entering his details after which we residents who were there itself told him to enter details in register he started showing his attitude and quarreling with us. His words : i don't care of rules and customer service i won't apologies do whatever u want. I request big basket team to take action against this or else you will lose your name due to these guys.

Rat eaten tomatoes delivered which is health hazardus. Support team non supportive as they mentioned the product cant be replaced if i dnt keep these rotten dangerous product in my home for2days before which dey cant sent anyone to replace.. You are cheating on ur customers. Just to inform the conaumers not to rely on bignasket of they are concerned about the wellbeing of their family members

Pictures speak louder than words these in-house big basket brands named royal and popular are scary,
See pics attached;

I am a bigbasket user since 2016, i am writing this article out of immediate grievance that bigbasket blocked my account.

I am a north indian and usually speak in hindi but bigbasket had bad english speaking duffers who do not understand simple things until you write them abuses for selling damaged or expired food stuff.

These big basket professional suddenly behave as they are not understanding hindi when you come with a complaint about their products or lodge any grievienecs.

But at that moment when you you abusive words they start to understand hindi suddenly.

Sometime you have to abuse bigbasket and after abusing them they accepted the mistake of selling bad food stuff or expired food stuff and then they agree to take it back.

Sometime, these bad english speaking fools do not understood any complaints or issues with your orders. You have to shout and abuse to make them listen to you.

I complained about bad quality food of big basket and the big basket closed by account and i went emotional to abuse big basket professional for selling expired product to me.

As that they blocked by account with mobile no [protected] which had more than 100 rs wallet balance.

And by not allowing me to shout and use 100/- rs.

So i call big basket as 100 rupees thief or cheat,
Amit (Mobile [protected])