BigBasket.com Complaints & Reviews

This complaint is regarding dileep raju who came for delivery in bangalore jp nagar 5th phase mbm elegance on 23/7/17 at 5:10 pm. First he did not follow the parking instructions given by our security even after security allowed him to ark inside after lang discussion he ignored him for entering his details after which we residents who were there itself told him to enter details in register he started showing his attitude and quarreling with...

Rat eaten tomatoes delivered which is health hazardus. Support team non supportive as they mentioned the product cant be replaced if i dnt keep these rotten dangerous product in my home for2days before which dey cant sent anyone to replace.. You are cheating on ur customers. Just to inform the conaumers not to rely on bignasket of they are concerned about the wellbeing of their family members...

Pictures speak louder than words these in-house big basket brands named royal and popular are scary,
See pics attached;

I am a bigbasket user since 2016, i am writing this article out of immediate grievance that bigbasket blocked my account.

I am a north indian and usually speak in hindi but bigbasket had bad english speaking duffers who do not understand simple things until you write them abuses for...

This is with reference to the order I placed. My payment got stuck in the first attempt, however, it was paid later.
Still, your delivery guy came with the bill which had "PAYABLE" mentioned on it and my father paid him Rs 1543/- since the delivery guy informed him that he has to pay in cash.
This is totally wrong and I spoke to the customer care yesterday evening, with the delivery guy and my father on conference call. To my...

My name is ashish dash. I live in malad west, mumbai, maharashtra. I am writing this complaint against the online shopping portal big basket whose loyal customer i had been until the fateful day of 24th of june 2017 when i was victimised by their pathetic service and completely unreliable employees.

This is regarding the order number: bmo[protected] that was placed on the 24th of june 2017. I had selected the delivery...

Bigbasket sold turmeric pack with dead insect inside:

My frined /neighbour asked for reverse pick up of sealed poly pack but it has been 5 days but big basket has not done anything on the matter;
Shame on bigbasket..

They are not ethical and cheats... I condemn hem. Them and suggest others to not shop from them

Bill attached...

Hi
This is sreelakshmi.
The order below when i have placed was shown not successful and the payment mode was changed to cash on delivery.
I have paid the full amount for the order on online also which was from your end showed as unsuccessful payment but the amount of 2218 rs was deducted from my account.

When i have enquire to big basket customer care, they said they have not received the amount.
br...

First of all i ordered my item yesterday and it was scheduled to be delivered today.I asked them about my order status this morning and they replied as 'sit back we will deliver it at the right time.'But my order was not delivered and then i get a call from bigbasket that it can't be delivered right now please cancel/modify ur order as your phone was not reachable (Bigbasket called me on my not reachable Number i.e. my not reachable number...

My order number BMO[protected].Received stale French bean with fungus on it. Only realized after the delivery...and also one item missing... Got to know they had no stock of it...very bad service ..they don't let customers know about it...only a name big basket showing sharukh khan...very bad pathetic service from big basket. spend twice the money to get thru customer service to complaint about a vegetable worth rs.20/- and waist of time...br...

Following on my experience today, it appears that big basket is a bunch of cheats masquerading as an online grocery portal.

I was cheated by their misleading, fraudulent offers. Also, i had a most horrendous experience dealing with big basket today (Pune purchases).

Do not trust the offers that big basket displays on their website. It is only to cheat and mislead unsuspecting customers.

I was...

Dear team,

Happy evening...! The big basket company wont support for pf claiming, everything we should do from our own, more then 4 to 5 times we should go to the company, but then too they will just ignore saying some reason like we are busy at present, the particular person is in the meeting...! Very unhappy with it. Every organisation have the format and even they will guide us on the same. Its not about only me am taking,...

Hello,

I have purchased organic brown sugar from big basket. But it is not really organic. When i put that brown sugar into water it becomes white. I have attached here all the images for your reference. I usually buy organic dhall from big basket monthly. But i really doubt now whether these are original organic or duplicate. The attached is the one for proof. I completely stop now believing big basket now....

Order delivery time given was 9.03pm
Not delivered till 10.15pm till i cancelled the order even after complete payment of rs.1504/-
Delivery boy not reachable
Customer care agents have passed time by asking me to wait for 10 minutes and so on
I wasted 3 hours of my precious time
Preparation of dinner has been halted coz of insufficient ingredients which are supposed to be delivered by big basket
Now...

I am the first user. I paid through my visa card, but my discount of 250/= not given. I feel i have been fooled. I applied the voucher bbvisa20 and paid through my visa debit card. Why the discount is not given i dont understnd. Please give me rs. 250 against my order or cancell my order i dont want to avail your goods. And please transfer all money to my debit card. I have paid two time of rs. 910 and 1450. Please take immediate action...

The product delivered especially meat is with poor quality. They never deliver on time and the delivery charges is levied for purchase of products over 1000 rupees. Vegetable and fruits will always be in a differential weight and they always charge extra for it. Am surprised there is never been a day, where the weight is under weighed.
Very poor service and the credit to wallet is considered to be a dead money....

1 kg fish has 4 tail pieces that's online shopping for you, the bigbasket.com way!

I bought 1 kg Hilsa fish from Bigbasket.com - MKOO[protected].

The order details mentioned it would be cut pieces from whole fish weighing 600-800 grams. I expected mixed pieces as they would be different weights. However as I opened the packet today I found it contained 4 tail pieces, I wonder how and why. How can one or...

I have ordered few items @6:45 pm on 13/06/2017 from my registered mobile number [protected] and the same has supposed to get delivered by 8:35 pm but i got my items delivered @9:00 pm. Regarding this i have called to customer care number and i registered my complaint and the executive asked me to put the call on hold for some information and i did the same. But after keeping my call on hold for almost 5 minutes the call got disconnected from...

This is a issue of great concern and misfortune that the ordered and delivered chicken on 04.06.2017 for bbo[protected] was of low quality and of foul smell which on preparation also become further non eatable. Earlier also, we received yogurt of low quality with expired date delivered on 18.05.2017 for bbo[protected]. This is a serious issue of consumer health and trust. After repetition o[censored]nhygienic food item supply, we strongly...

I ordered items from big basket and the delivery team was so unprofesional. Delivery guy was so bad that i had to guide him 10 times and still he could not find the place.. I was getting casual type calls from big basket customer care banglore asking me to guide the delivery guy.. And it just went on and on and still the guy couldnt find the place.. These guyz without even apologizing cancelled my order. Very bad experience with them.. Hope...

We had placed order for fruits from the big basket of 26 May
The basket was delivered on twenty seventh morning around 10 or so.
The pine apples slices were sour and stinking, the grapes were (black variety) were crushed and emanated a foul smell. Mangoes with black dots. Watermelon, we didn't dare to cut fearing the worst. The sapotas were as hard as pebbles. All these unfit for consumption. Besides these the litchis were dry...