BigBasket.com Complaints & Reviews

Referring to Order ID is MBO[protected] worth Rs. 1013 dated 21.01.2016, as per the offer applicable, on a purchase of Rs. 799 or above from BB Popular Range, 1 KG TOOR DAL will be FREE !

When the item was on "MY BASKET" i.e before placing the order, the offer was applicable (I have a screenshot) However when I proceeded with the checkout, the offer was REMOVED from the Order. NO FREE ITEM was received during Delivery.

Now the Customer Service Team, Communication Hub and Email Team are ignoring my claim. I need an explanation to this fraudulent behaviour from the BB Team.

order no : BHO[protected], A-BHO[protected], BHO[protected] all my money got deducted and the reason was invalid referals... what is wrong with bigbasket ???? All the referals are genuine . how can some one create an invalid referal ??? if one mobile number can be used to create one account and no one can use same mobile number again . how can they be invalid ??? They did not even care to cross check, they just saw huge amount and took my money.. beaware guys ... beaware ..

Invoice number- BBI[protected], Order Id- BBO[protected] my one item and the product name is- BB popular toor dal economy 1 kg pouch don't receive please resolve my issue otherwise refund that payment

Service order BCO[protected] I received only one Bournville - Cranberry 31 gm Pouch delivered and no invoice for the delivery. Unfortunately it was received by one of my family member who had little knowledge about this online service 1. Why there is no customer signature required for the delivery confirmation. Atleast a basic check should have been done. 2. No invoice sheet given. There can be only fraudulent intent behind not giving the invoice at the time of delivery No action taken for one week

Invoice number MBI[protected] Order no DX-MBO[protected] I had ordered banana walnut cake from baked to order section in Big Basket on 1st Jan 2016. The product was stale .. Had fungus and had packed date as 27 th Dec which was sent to us as a baked to order item. My kids saw it and told me that there is something grey on the cake and to my horror I saw it was full of fungus ... Earlier I had ordered chicken which was stale and they had promised that such things will not happen in future ..

Order placed and payment of Rs.959/ made through HDFC credit card on 08/11/2015...order not executed till date...My account on their web does not acknowledge either the order or payment...On contacting they denied having any order...on providing details of Credit Card statement ...they have stopped responding...account in [protected]@onlyhrjobs.com

Placed order on big basket order number EMVO[protected] on 24 Sep 2015 between 07:30 pm and 10:00 pm. In same I got product expired in Aug, 2015 (AASHIRVAAD Atta - Whole Wheat 1 kg Pouch)only. They are just making fool of customer and customer. After Having this product my family member having food position and they admitted in hospital for two days. Doctor was clearly written that the mishap happened due to food only so we go ahead and check all the food which commonly consumed by all the family members. Yes it chapati we are having in our dinner that night. Actually there were few earthworm which was visible. after contacting wastebasket (Big Basket) they are sending just replacement and when the delivery boy drop in to deliver the replacement product i showed him the packet. He was agreed but still asking for the money initially. but latter leave without any money. Now customer care senor desk Ajay Pandit called me up and he told me not logged any complain to consumer forum court, and he offered me rs 2000 in big basket wallet. then i realized that the problem was already admitted by bigbasket so close the chapter. So i ask for all the non mediclaime expenses which i incurred (Around Rs. 10, 000) because other expenses i got cashless Mr. pandit was asking for time to discuss this with his seniors. then i got a call from another person, and he was also offer me the same 2000 wallet balance. when i ask for ajay he refused to transfer. Now i will raise this with consumer court .

I placed order on big basket order number bmo[protected] on[protected]. In same I got product expired in sep, 2015 only. They are just making fool of customer and customer care said that we do not have quality check before sending product to customer while I called customer care. Such a pathetic quality. Please take nessacry action so that they do not play with consumer's health. I have all images and product Tin with me as proof.

Big basket taking consumer for a ride: I am senior citizen staying with handicapped child. I ordered cut vegetables online to be delivered on 5th October 2015 between 5 and 7.30. The goods weer not delivered till 10 pm during which time I called at least 20 times and was kept on hold or with false promises. We had to arrange the food from outside after 10.30. Today 6th October 2015 till now at 5 pm still the products are not delivered. I leave home 8 in the morning after cooking for my son which was not done today because of non delivery from big basket. this matter is to be taken very seriously because I was put into very difficult state.

We ordered monthly grocery from big basket on 3rd Oct'15 who promised to deliver the goods on 4th Oct'15 at 17:30. At 18:00 we got a call from them saying they are sorry and cannot service. Its become a regular practice with them to take the order and not deliver on time. If not for the money credited by them, the last time they messed up with our order, we would have never gone back to them. NEVER ! May be this is the last time we are ordering with big basket, we urge all others to think twice before ordering with big basket !

I placed an order with Big Basket via their online portal on Oct 2, 2015. The bill amount came to Rs 1532. I am wary of them so I always pay by cash on delivery. This way I can keep track of the delivery and wont lose money if they dont deliver on time.

Anyway, my order was supposed to reach between 7 and 10 pm on Oct 3, 2015. A lady called me up at 4 pm and said my order will be delayed and I can expect it only the next day by noon. I said Ok. We went out and I didnt check my phone. The delivery guys called me at 1130 pm and I got a message saying they were waiting outside my gate. I was wondering why they never rang the bell if they were standing outside. Next day, morning I got the delivery. I realized to my horror that all the vegetables (diced carrots/capsicum/red cabbage/sprouts) are stale and had gone bad. How am I supposed to use them?

I logged a complaint on their Facebook page. There was a standard response from the team saying: Hi Nithya Kalyani, We are extremely sorry for the inconvenience caused, We will get in touch with you. Thank you.

Then after a while, I saw this message on my FB post page:
Hi Nithya. As discussed over the call hope we have addressed the issue. Thank you

They didnt call me at all. They are a fraud company and buy stuff from local vendors and mark up the prices after packaging stale food products. They also seem to have a FSSAI number! Will anybody look into it or will you wait till there is an accident or death due to their cheating behavior?

Please take action against them. There seems to be no quality testing. They are selling old and stale food products online and consumers have to pay a premium for it.

They were supposed to deliver the products beteeen 7.30 am to 10.00am. I called the customer care at 10.30 am to register a complain for non reciept of the order. The customer care executive told me that she will call me back with the order details, but whe till 11.40 i haven't received any call or messages i called them back . A lady recieved my call and was chit chatting among themselves .when she was over with her talks she talked to me and said there is another delay of order for1 hour . Its really a negligent behaviour from big basket .

Request the dear customers like me to be aware of this company Bigbasket, they are advertising all over the place show and saying all Good things about the service. As a company they are very bad with Service and bad quality of product. They are the worst online company, with worst staff all around. Initially you will feel the service and everything Good, they will make you comfortable and use to their system and then the True face comes with all the worst things and nightmare service. So be careful with Big Basket

This complaint is against Bigbasket from my past two orders order id:EBO[protected] on Fri 18 Sep 2015 between 07:00 am and 09:30 am and i had ordered for tapioca and watermelon cut pieces which they send old products which the watermelon was not even kept properly the packet was open and the food was old and was not in a condition to be edible, also the tapioca had fungus in it which i had to break and check found it was dry old tapioca, i called the customer care and complained but no action was taken and my money also want reimbursed today Sun 20 Sep 2015 between 07:00 am and 09:30 order id :BBO[protected], I ordered for chicken skinless they send bad rotten chicken even the delivery boy could understand it is not good the packet was open and it was stinking very bad, i complained the customer care and they are not ready to replace it and asked me to wait till monday for them to a lot me a slot to have chicken. this is not just my complaint so many people in bangalore who order from big basket are facing this bad service of big basket providing bad food, a serious inspection has to be made on why they are sending us these rotten meat fish and vegetables.

Order No. MPFO[protected] Date 07.09.2015 Amount Rs. 1974/- Payment made through Credit Card. After 5 min I received a mail stating "Payment Failed for order MPFO[protected]" The amount already got debited from my credit card. I confirmed the payment from my bank, it was successful. The order was delivered on 08.09.2015. While delivery of order, I again paid for the same order with revised amount of Rs. 1985/- Now I have paid twice for the same order expecting for a refund of the previous payment as assured by the customer care of bigbasket.com After eight days past, I have no redunds.

I had been regularly shopping from Big Basket over 6 months. I somehow got immuned to occasional quality issues and slippage in delivery. My recent experience with Big basket was pathetic enough that I have lost all faith and have decided to move out for better alternatives. Last Saturday, I had booked the Saturday morning slot between 7 am - 9:30 am. After around 10 am I called their customer care who communicated that due to operational delay, my order got delayed and will be delivered in next 20 mins. After around 11 without any soul from bigbasket, I called them up and now they were clueless as when the delivery would happen. As it was nearing 12:00 I heard a ring when I saw these delivery guys out on my door without a drop of apology. I ended up missing my Doctors appointment. I overlooked it as such these can happen expecting that it would not recur. Today I made the same mistake of booking from Bigbasket, same slot and to my utter dismay, there was no delivery. Called them up and no one was able to provide any details on when I can expect the delivery. At around 5:00, I got totally frustrated and requested to talk to their supervisor Naveen. He committed that he would cancel the order and re-order for the morning slot of Sunday. To my utter dismay, it was just another lie as the email acknowledgement I received was for the evening slot. I asked them to refund the entire money in my wallet and they were unable to do do. I would not recommend any one to trust Big basket.

Hello I had placed order on 30th august 2015. Ireceived that on 31st of august.Myorder id is A-MPVO[protected]..in that order I choose offer given on ashirvad ata+ gemini oil+sugar..i suppose to got 3 gemini pack as per offer..but it was not happen..big basket gave me only one pack of gemini oil..and in that offer they increase price of ata, oil and sugar from there oruginaal price...Many time i called customer care of big basket..but not a single action taken by them..worst service given by customer care of big basket..I am going to attach offer given by them on site..in which it is clearly mention that there are 3 packs of gemini oil in offer..

Big Basket is so far the worst services company that I have experienced. They have failed to live up to their delivery commitments (in terms of the delivery time and items delivered) for consecutively 5 times in a row now. Their customer support is the lamest of all and can't do much apart from apologizing on call or sending the same apology email over and over again from different IDs. Without a miss, they have failed to deliver my order on the same day and are instantly ready with excuses such as operational issues, delivery boy going to incorrect address, vehicle breakdown etc. Even if they make on time, some of the items are always missing and customer only comes to know when the delivery boy shows up. This is extremely frustrating and one realizes that Big Basket has no regards for their customer's time, needs and experience.

On Aug 5th 2015 charge for 1017 INR showed up on my account. The charge is tagged as short collection for a delivery in 20th July 2013 (over 2 years ago) I called 3 times on 3 different days to figure out what's wrong. I was assured that charge will be removed in 1hr and some one will call me to confirm. 7 days later no call and charge is still there so much for customer service. The order number under dispute is BBO[protected]

Date of incident: 05/08/2015 Order no. MDFO[protected], Delivery boy took money for an UNDELIVERED product which was more than Rs 400! On calling, he cut the call. Help line number given was also fake! HAD A HORRIBLE EXPERIENCE ON THE FIRST SHOPPING ITSELF! NEVER TRUST BIG BASKET Resolution: I want my money back! Full refund.