BigBasket.com Complaints & Reviews

Big basket taking consumer for a ride: I am senior citizen staying with handicapped child. I ordered cut vegetables online to be delivered on 5th October 2015 between 5 and 7.30. The goods weer not delivered till 10 pm during which time I called at least 20 times and was kept on hold or with false promises. We had to arrange the food from outside after 10.30. Today 6th October 2015 till now at 5 pm still the products are not delivered. I...

We ordered monthly grocery from big basket on 3rd Oct'15 who promised to deliver the goods on 4th Oct'15 at 17:30. At 18:00 we got a call from them saying they are sorry and cannot service. Its become a regular practice with them to take the order and not deliver on time. If not for the money credited by them, the last time they messed up with our order, we would have never gone back to them. NEVER ! May be this is the last time we are ordering...

I placed an order with Big Basket via their online portal on Oct 2, 2015. The bill amount came to Rs 1532. I am wary of them so I always pay by cash on delivery. This way I can keep track of the delivery and wont lose money if they dont deliver on time.

Anyway, my order was supposed to reach between 7 and 10 pm on Oct 3, 2015. A lady called me up at 4 pm and said my order will be delayed and I can expect it only the next day...

They were supposed to deliver the products beteeen 7.30 am to 10.00am. I called the customer care at 10.30 am to register a complain for non reciept of the order. The customer care executive told me that she will call me back with the order details, but whe till 11.40 i haven't received any call or messages i called them back . A lady recieved my call and was chit chatting among themselves .when she was over with her talks she talked to me...

Request the dear customers like me to be aware of this company Bigbasket, they are advertising all over the place show and saying all Good things about the service. As a company they are very bad with Service and bad quality of product. They are the worst online company, with worst staff all around. Initially you will feel the service and everything Good, they will make you comfortable and use to their system and then the True face comes...

This complaint is against Bigbasket from my past two orders order id:EBO[protected] on Fri 18 Sep 2015 between 07:00 am and 09:30 am and i had ordered for tapioca and watermelon cut pieces which they send old products which the watermelon was not even kept properly the packet was open and the food was old and was not in a condition to be edible, also the tapioca had fungus in it which i had to break and check found it was dry old tapioca,...

Order No. MPFO[protected] Date 07.09.2015 Amount Rs. 1974/- Payment made through Credit Card. After 5 min I received a mail stating "Payment Failed for order MPFO[protected]" The amount already got debited from my credit card. I confirmed the payment from my bank, it was successful. The order was delivered on 08.09.2015. While delivery of order, I again paid for the same order with revised amount of Rs. 1985/- Now I have...

I had been regularly shopping from Big Basket over 6 months. I somehow got immuned to occasional quality issues and slippage in delivery. My recent experience with Big basket was pathetic enough that I have lost all faith and have decided to move out for better alternatives. Last Saturday, I had booked the Saturday morning slot between 7 am - 9:30 am. After around 10 am I called their customer care who communicated that due to operational...

Hello I had placed order on 30th august 2015. Ireceived that on 31st of august.Myorder id is A-MPVO[protected]..in that order I choose offer given on ashirvad ata+ gemini oil+sugar..i suppose to got 3 gemini pack as per offer..but it was not happen..big basket gave me only one pack of gemini oil..and in that offer they increase price of ata, oil and sugar from there oruginaal price...Many time i called customer care of big basket..but...

Big Basket is so far the worst services company that I have experienced. They have failed to live up to their delivery commitments (in terms of the delivery time and items delivered) for consecutively 5 times in a row now. Their customer support is the lamest of all and can't do much apart from apologizing on call or sending the same apology email over and over again from different IDs. Without a miss, they have failed to deliver my order...

On Aug 5th 2015 charge for 1017 INR showed up on my account. The charge is tagged as short collection for a delivery in 20th July 2013 (over 2 years ago) I called 3 times on 3 different days to figure out what's wrong. I was assured that charge will be removed in 1hr and some one will call me to confirm. 7 days later no call and charge is still there so much for customer service. The order number under dispute is BBO[protected]...

Date of incident: 05/08/2015 Order no. MDFO[protected], Delivery boy took money for an UNDELIVERED product which was more than Rs 400! On calling, he cut the call. Help line number given was also fake! HAD A HORRIBLE EXPERIENCE ON THE FIRST SHOPPING ITSELF! NEVER TRUST BIG BASKET Resolution: I want my money back! Full refund....

There is big difference between idli rawa and normal rawa as former is made of rice and later of wheat.. How can you send samolina with a label of idli rawa.. You made me waste around a kg of samolina. I soaked it to make idli and it became wet dough.. What shall I do with it.. When you have least knowledge if some product please don't sell it....

Purchased 1 Kg of Langra Mango but the mangoes are too hard and raw and also very sour in taste. I looked for but did not find any exchange policy in their website. They are selling the mangoes for Rs 100/Kg though the quality full mangoes are available in open market at Rs80/Kg. They are taking high price but it okay if they are charging for door step delivery but should at least the quality for their growth and recommendation. Request...

I had ordered vegetables on 5/6/15.The delivery slot was between 7-10 pm. I waited till 9pm and the delivery didnt come.therefore went out for dinner.at 9:30 the delivery guy comes. So ask hinto wait for 10-15 mins or instead finish wid other delivery and come back. But the delivery guy was not at all co-operative n instead kept say to cancel the order. My bill was already paid online and i knew i wont be avialable to get delivery tomo as...

order ID: BHFO[protected] Ordered 3 Sofit soya milk product from Bigbasket Ordered on 23rd May 2015 to be delivered on 25th May 2015 Received product on 25th May on which the MFD is[protected] It will be in good condition only for a week at maximum. Its an outdated expired product....

I had placed the order yesterday and it was supposed to be delivered between 5 and 7:30 PM. I got an sms promptly saying it is out for delivery but the delivery guys never turned up! I called them thrice, they said they will call me back in minutes, but no one called me from the customer service. How unprofessional!! I think we have to pay for the products and also for the damn calls we make to the customer service who are totally inefficient...

Order not placed successfully but the Amount deducted from PayUMoney Wallet, it got stuck at a blank page and never proceeded further but the amount of Rs 436.05 was deducted. Merchant Name: www.bigbasket.com Order Amount:Rs 459.00 Payment ID: 32179098 You Saved :Rs 22.95 Merchant Order ID: 865911 You Paid :Rs 436.05...

This is to bring to your notice about the issue in packing of products by Big Basket delivery service. Proper covering of products like condoms while delivering it to a house is very necessary and sometimes it is sensitive to the environment the house is related. especially a house having many members like children and old people. Displaying such items in front of them is inappropriate. So please ensure that such private products are delivered...

Order No: BBFO[protected] Yesterday I saw an advertise from BigBasket in Facebook where it shows tomato, potato and onion free for the first time user if he purchase more then 500 but after I ordered for 1000 rupees also I didn't get the promo and when I called their customer care and wrote a mail to them also they told me the offer is not available for now but as for the offer was if some one purchases for more then 500 and he is...