I mailed so many times to BillDesk in this regard. I got the reply also. They have written that the money is with the Merchant. Then I mailed to the merchant.
The merchant is a govt. organization. They told there is NO provision to refund the excess amount.
My point is that if the error is from the BillDesk, so the BillDesk has to refund the money.
Kindly do needful and instruct the BillDesk to initiate the refund amount.
I mailed to :
[email protected].
I mailed so many times to refund the money, but every time I got the mail from them to contact the merchant. As I told, merchant refused to pay as there is NO provision to refund the excess money. So it is the duty of the BillDesk to resolve the issue at the earliest.