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Updated: Nov 7, 2025
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BillDesk reviews & complaints page 161

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U
Ushasree Sanyal
from Angamali, Kerala
Nov 26, 2018
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Website: www.billdesk.com

Hi I have tried making a payment using my upi and the money (Rs 1750) was deducted from my debit card account, but the transaction was shown as failure.

I would like to request a refund in my account at the earliest, and a notification for the same.

I have messaged the customer care email : [protected]@billdesk.com ;
and I have tried calling the customer care number multiple times. But have neither received a reply back nor did anyone pick up my call or it was busy.
BillDesk customer support has been notified about the posted complaint.
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    N
    nishukala
    from Anand, Gujarat
    Nov 26, 2018
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    Address: Kheda, Gujarat, 387001

    Please refer to above order id. In this regard it is to inform that i ordered for Dominos Pizza and for that i had to pay Rs. 576/- . The amount is deducted from my Paytm wallet (Txn ID [protected]) but in the end transaction failed.

    Now the amount is deducted from my Paytm wallet but didn't received by Dominos. therefore i cast a complaint in Paytm. They ask me to write you. Please resolve the issue and refund the amount.
    +1 photos
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      M
      Muhammed Neswine
      from New Delhi, Delhi
      Nov 26, 2018
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      Address: Ernakulam, Kerala, 683561
      Website: www.billdesk.com

      I paid my vodafone bill through Google pay app to UPI id billdesk.[protected]@icici. Transaction was done on13th of November 2018 and the transaction was failed from billdesk. Now its been 8 working days ( 13 days in total ) and I haven't got my money back.
      I have been registering complaint for last 3 days and no one even bothered to give an acknowledgement and havent tried to communicate. I tried calling the representative number given in site and they say that number is wrong. As a customer, what am I supposed to do
      +1 photos
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        V
        Vijayarajan Ganesan
        from Chennai, Tamil Nadu
        Nov 26, 2018
        Resolved
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        Resolved

        I have paid my credit card payment through bill desk on nov 22nd at 2:13 pm.
        I am aware that it takes 3 days to credit in my card.

        However, 3 working days are already over still i haven't receive the credit.

        Below is my reference number

        Pscb[protected]

        Please provide the response asap.

        I have tried to call the customer care number indicated in the site so many times. It is always busy. Hope i will get the better response within eod.

        Thanks and regards,
        Vijay
        Nov 27, 2018
        Complaint marked as Resolved 
        Account was credited.
        BillDesk customer support has been notified about the posted complaint.
        View replies
        My payment is dedicated to axisbank but not received in indusand bank credit card

        transaction reference no.PUTI[protected]
        transaction date 22/11/2018
        mob.-[protected]
        plzzz solve is issue

        billdesk/credit not received - hdfc credit card payment through billdesk - Comment #3281674 - Image #0
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          D
          dakshesh darji
          from Anand, Gujarat
          Nov 26, 2018
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          Address: 380015

          Registration request of your policy no.[protected] received by us through service provider bill desk has been accepted. This will cancel previous billpay registration/s if any. Intimation for the premium due will be sent to the service provider five days before due date of premium.
          Please note that only e-receipt is issued by email for premium received in this channel. If no premium is received through this channel for 2 years, the registration will get cancelled.

          With regards,
          L. I. C. Of india.
          +1 photos
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            N
            Narendra Borse
            from Akot, Maharashtra
            Nov 24, 2018
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            Address: Pune, Maharashtra

            I was booked pune to dhule on 06/11/18. Transaction was done with 1849.20 rupees. But ticket was not booked actually.
            Please refund my amount.
            And reply immediately.
            My transaction details are...

            From: narendra rajendra borse ([protected]@okaxis)
            Issuer bank: axis bank

            To: billdeskmsrtc (Billdeskpg. [protected]@icici)

            Google transaction id: cicagkdcmoooaw
            Upi transaction id:[protected]
            Date: 31/10/2018
            Transaction amount: 1849.20

            This is my all details. Please do needful help.
            BillDesk customer support has been notified about the posted complaint.
            View replies
            I Paid My Bill on[protected] But the recepit is not generated of 3970 Rs.
            My a/c no. is [protected] My last date of bill pay is[protected] My balance from my bank a/c is reducted but i didn't receve any SMS from Billdesk or PSPCL

            .
            Reply
            I would like to recheck my transaction details (especially my the credit card number I entered for bill payment) of following transaction identification number.

            Transaction Identification Number: PSBI[protected]
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              N
              Nodee Chowdhury
              from Kolkata, West Bengal
              Nov 22, 2018
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              Website: m.dominos.co.in

              I placed an online order on the dominos website for rs 708 via paytm on nov 20, 2018 at 9.07pm. I received confirmation from paytm saying your order id is ppt[protected].
              This transaction was unsuccessful but the money was not refunded to my account. Paytm is asking to contact you as they have not revived /received refund. Please refund asap.
              +1 photos
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              My name is udaya kumar I have UPI transaction bill paid.(google pay)this is not paid bill .
              so but ...not return my bank account and ple check my bank traction details... there two times bill paid ...one time (09/11/2018) transaction is failed.and the second time is (10/11/2018) paytm paid to biil...

              rs 708 deducted from paytm for dominos - Comment #3279959 - Image #0
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                A
                adrsh
                from Bengaluru, Karnataka
                Nov 21, 2018
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                Address: Ernakulam, Kerala, 682020
                Website: Billdesk

                Dear teami have done payment of rs.14449.30amount towards ICICI credit card through South Indian Bank with Billdesk payment on 12 nov 2018
                .Unfortunately the amount has been deducted my account and not credited to ICICI Bank .It is showing that the amount is credited to bill desk pool account Of south indian bank.kindly check and the same sent mail to billdesk from [protected]@gmail.com but no reply, My card payment due date was 20 nov 2018 and bearing penalty and other charges beacuse of this . Attach screen shot for your reff . Kindly check and update to icici at earliest.
                +1 photos
                BillDesk customer support has been notified about the posted complaint.
                Nov 22, 2018
                Updated by adrsh                 Pls share the update
                View replies
                Sir I am recharged a wrong number of amount of 399 plan sir so please provide a my money back to my account

                icici card payment not successful - Comment #3279349 - Image #0
                icici card payment not successful - Comment #3279349 - Image #1
                icici card payment not successful - Comment #3279349 - Image #2
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                  G
                  GOLSHA
                  from Faridabad, Haryana
                  Nov 21, 2018
                  Resolved
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                  Resolved

                  Address: Faridabad, Haryana, 121003
                  Website: baja finserv experia

                  Dear concern
                  With regret, i would like to raise my bad experience faced since 20/11/2018 while doing a transactions online through bill desk for bajaj finance.
                  A sum of inr 26652.00 was deducted from my axis bank account.
                  As on date it is yet not updated in bajaj finance account.
                  Kindly update on priority or revert the transactions back to my account.
                  Please treat this on priority
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  BillDesk customer support has been notified about the posted complaint.
                  View replies
                  Hi, thanks for writing in. Here is a link that will give you more information on this topic - https://bit.ly/2Na7gH8 Regards, Team Axis Bank.
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                    S
                    selvamraju1
                    Nov 21, 2018
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                    Address: 600042

                    Dear sir/madam,
                    I paid the premium for my lic policy thru online from lic website (Thru' billdesk), from my icici account. The amount (Rs. 25116) has already been debited from my account but the lic site does not show the payment against my policy. Transaction id : [protected] on 18th nov'18 at 12:35pm. The next transaction done at 12:42 was success. The amount is deducted from acc both in failed and successful transaction. Please look into the matter.
                    Regards,
                    Selvam
                    BillDesk customer support has been notified about the posted complaint.
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                      L
                      Leonardo Baral
                      from Kolkata, West Bengal
                      Nov 20, 2018
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                      Address: 700122
                      Website: google pay

                      I made online payment for Picasso Baral ammount RS-40, 000/-n through GOOGLE PAY VIA union Bank Of India debit card.My account no [protected], IFSC-UBIN0554707. is [protected].My transaction was STILL NOW PROCESSING.with error "Reasons: .We are unable to process MY transaction. Rs 40, 000/- has been deducted from my account and simultaneously my RS-40, 000/- is not done .please refund me that much of amount.for that contact me at and help me plz email-id :- leonardo.[protected]@gmail.com.my ph no-[protected].i am also send transaction id
                      +2 photos
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                      Money deducted Rs. 286 from my paytm account and dominoz has not received my order. So i want to refund my money back.

                      failure my transaction - Comment #3279300 - Image #0
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                        B
                        bidduramana
                        from Chennai, Tamil Nadu
                        Nov 20, 2018
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                        payment made and deducted but did not reach the end beneficiary

                        I have made a payment to tneb for consumer number [protected], through google pay, this transaction was carried out on 12th, nov. The money got deducted from my account, but the status in google pay shows as failed when i enquired my bank they have given me a confirmation that money has reached the beneficiary, tneb portal states i have unpaid. I am struck up now, bill desk has not responded to me, now tneb states that i have not paid and...
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                        A
                        Ajinkyab85
                        from Bengaluru, Karnataka
                        Nov 16, 2018
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                        Address: Thane, Maharashtra, 400701
                        Website: www.reliacnetrends.com

                        I am trying to place order on Reliance Trends on 13th NOV and Payment from Paytm . Money got deducted from Paytm but not received to Reliance Trends, as Checked with Reliance Trends. Al;so i checked with Paytm but they are Saying to Raise a Compaint with Billdesk-Paytm.
                        Can you please checked and refund my amount for Order No : PPT[protected].
                        cONTACT nO : [protected].
                        BillDesk customer support has been notified about the posted complaint.
                        View replies
                        I have made a payment to bescom of 964 on 20 Nov 2018, but it failed and amount of 964 has been deducted from my account.
                        Request you to look into the to it.
                        My account I'd for bescom is [protected].
                        I don't have transaction I'd with me.

                        money deducted for reliance trends order but order not placed - Comment #3276610 - Image #0
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                          M
                          mR. ABHI
                          from Dharmsala, Himachal Pradesh
                          Nov 16, 2018
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                          My transaction id is [protected]..
                          Sir plz refunf my money to paytm walllet.. Its not right to deduct money and didn't recharge.. You should care of your customers.. You didn't recharge but detct the money.. Plz give my money back otherwise i can take a serious action against billdeskutil... And its a warning.. So kindly plz solve my problem.. Plz answer this complaint faster.. I need my money.. U can't do that... I need my money.. So plz give my money back...
                          I recharge my no. On my jio app via paytm but billdeskutil didn't recharge.. Money has deduct from paytm wallet.. But there is no recharge done.. So plz do this immediately.. Otherwise you will pay for this
                          BillDesk customer support has been notified about the posted complaint.
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                            R
                            rajneesh.kaushal
                            from Mumbai, Maharashtra
                            Nov 15, 2018
                            Resolved
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                            Resolved

                            Address: Ghaziabad, Uttar Pradesh, 201014
                            Website: billdesku

                            I have used bajaj alianz web services to buy a health insurance and they used bill desk for payment processing. I used my paytm wallet for payment and payment was successful on paytm side as amount 15256 inr has been deducted from my paytm account. However same not recieved to bajaj alianz, i contacted both bajaj alianz and paytm and they asked me to contact billdesk.

                            I have tried to contact bill desk customer care but no one picking phone, below is detail of my transaction

                            Amount - 15256
                            Bajaj allianz reference number[protected]
                            Bajaj allianz trace number - 5728217
                            Paytm order number - ppt[protected]
                            Nov 19, 2018
                            Complaint marked as Resolved 
                            Initially I contacted bill desk customer care number however that never get replied. then i found their support email id and after 1 follow up they have replied that money would be reverted in 5-7 days. and I got my money back in 1 day instead, so although their support system is not quick but I guess they have strong technical system to identify such issue and resolve it quickly.
                            BillDesk customer support has been notified about the posted complaint.
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                              N
                              navinnasta
                              Nov 14, 2018
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                              Hello,

                              With regards to the transaction from axis bank to dish tv vc no. [protected]

                              Payment id reference no: puti[protected]

                              Bid no.[protected]

                              Which today is day 3 and till now dish tv india officially declines payment is not received

                              Need explanation for delay by bill desk or why the payment is not pushed by bill desk (Payment is being hold for no reason)

                              Best regards,

                              Navin nasta

                              [protected]
                              BillDesk customer support has been notified about the posted complaint.
                              View replies
                              Hi, we are here to help! Please Inbox us your registered contact details. We will revert shortly. Regards, Team Axis Bank.
                              Reply
                              Money deducted for bescom billdesk
                              No refund made and no bill paid
                              Error - PBE10002-unable to authorize

                              Account ID - [protected]

                              complaint bid no. 618524860 / payment id reference no: puti6889072317. - Comment #3272370 - Image #0
                              Reply
                              My order id is [protected] and [protected] on 12/11/2018. i ordered from dominos and paid for it through paytm and received an email from bill desk that the payment has been successful. However the payment was not received by dominos and money was deducted from by bank account which is a total of Rs 208. Kindly refund me my money back. Thank you.
                              Reply
                              I have made transaction through paytm to Domino's but wrongly it was paid to bill desk please help
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                                M
                                Manish Kumar Garg
                                from Gurgaon, Haryana
                                Nov 14, 2018
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                                Hello

                                I have made a transection through my paytm wallet to dominos but wrongly post by paytm to billdeskfood1 through order id ppt[protected] by paytm at 9.55 pm dated 12/11/2018 by paytm transection id [protected] of inr 899/-. Paytm has refused to do anything until it is confirmed by billdeskfood1.

                                Request you to trace my payment as per above transection id & kindly refund the same urgently.

                                Regards
                                BillDesk customer support has been notified about the posted complaint.
                                View replies
                                I paid through my paytm wallet today(13th Nov, 2018) and the amount got deducted once but Dominos didn't receive any order, though INR404 was received by BILLDESK.
                                I have also attached the transaction IDs that shows that I paid the amount to BILLDESK.
                                Looking forward for the refund asap.
                                Thanks.

                                payment made but service not received - Comment #3270766 - Image #0
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                                I've placed an order at domino's and I payed through paytm but I received a message that my money was deducted and instead transferred to BillDeskfood1 with order Id PPT[protected] at 6:7pm, my order is not booked and I don't know how this transfer happened but my money was deducted.. Please refund me asap .

                                payment made but service not received - Comment #3270835 - Image #0
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                                Made a payment online using paytm of amount 2360 to NMAT by GMAC, paytm showed that the payment is successful but the NMAT by GMAC showed the status "transaction failed".
                                My account has been debited with Rs 2360 but the reciever did not recieve anything.

                                payment made but service not received - Comment #3272201 - Image #0
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                                Money is debited. But my current bill tsspdcl payment is not successful
                                Reply
                                Sir, . My electronic bill not pay 4182/ 4nov.2018 BBPS ID-BD01H0224007. UPI Transaction ID[protected]
                                Bill desk ID-BDGO[protected]o

                                payment made but service not received - Comment #3275619 - Image #0
                                Reply
                                Sir, Bill desk payment made to DG Shipping but DG Shipping not received,
                                Payment done - 12/09/2021 and 13/09/2021
                                Transaction Id - 1558332 and 1558565
                                Kindly solve the issue.
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                                  S
                                  Sneh Kant
                                  from Jammu, Jammu and Kashmir
                                  Nov 14, 2018
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                                  Address: Ludhiana, Punjab, 141002

                                  My money got deducted for an order of domino from paytm made via billdesk food1 payment method but transaction fails and my order did not receive by domino now domino or even paytm is not taking responsibility and bill desk is also not replying don't know what is the issue my mobile number is [protected] paymnet id is ppt[protected] at billdesk food1
                                  BillDesk customer support has been notified about the posted complaint.
                                  View replies
                                  My transaction failed for two time 325, 325rs against dominos but amount deducted from my paytm wallet what i will do?
                                  Kindly refund my moeny. This is such a [censored] action. Why you guys do like this. Give my money back quickly.

                                  money deducted but transaction failed - Comment #3270758 - Image #0
                                  money deducted but transaction failed - Comment #3270758 - Image #1
                                  Reply
                                  HDFC credit card payment was made through BillDesk on[protected] from my ICICI bank, the same is refeclted in my statement please ref photo copy of ICICI bank statrement is attached. Bill/NFT/[protected]/Cd Nov pty/Self

                                  money deducted but transaction failed - Comment #3272381 - Image #0
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                                    D
                                    Def Jam
                                    from Kaithal, Haryana
                                    Nov 13, 2018
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                                    Address: Palwal, Haryana, 121102

                                    Sir/Mam
                                    money was deducted from my paytm wallet for dominoz to billdeskfood1 the amount was inr 182 it shows in paytm wallet statement hat money is paid to billdeskfood1.i contacted dominoz they told to contact paytm and pyatm told to billdesk.i dont know what to do . please help me to refund my money
                                    billdesk order id #PPT(protected)
                                    paytm wallet txn id (protected)
                                    my mobile no (protected)
                                    date of transaction 13nov2018 and timing of deduction of money is 12 :54pm
                                    +3 photos
                                    BillDesk customer support has been notified about the posted complaint.
                                    View replies
                                    I have placed order for pizza in dominos through paytm
                                    But the payment was deducted but no order generated
                                    Worst experience and disappointed
                                    Kindly check and revert back soon

                                    dominos order failed but money deducted from paytm wallet to billdesk food 1 - Comment #3270822 - Image #0
                                    Reply
                                    Payment done by Paytm to BillDesk but service not given and shown transaction failed.. please resolve

                                    dominos order failed but money deducted from paytm wallet to billdesk food 1 - Comment #3272371 - Image #0
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                                      D
                                      Divya Purohit
                                      from Khurai, Madhya Pradesh
                                      Nov 13, 2018
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                                      Address: Jabalpur, Madhya Pradesh, 482002
                                      Website: Billdeskfood

                                      Dear sir/madam,
                                      On tuesday morning i. E on 13th november 2018 i ordered dominos pizza from shanti nagar jabalpur cost of 498.00 though paytm wallet. My amount deducted from my bank but dominos told that they didn’t get payment. From paytm i received the confirmation message and the order id is ppt[protected].

                                      I called paytm also they are telling payment showing done. And now aftere telling please contact the billdeskfood1 customer care team for further confirmation.

                                      I need my refund as per.. Kindly look into the matter on urgent basis...
                                      BillDesk customer support has been notified about the posted complaint.
                                      View replies
                                      I paid my hdfc credit card bill 3 days ago. I have not been paid on my bill yet.

                                      Transactions reference no (Psb[protected])
                                      Payment amount (10000)
                                      Payment mode (Sbi net banking)

                                      I hope you will solve my problem soon.
                                      Thank you
                                      Surinder kumar
                                      Email [protected]@gmail.com
                                      [protected]

                                      amount deducted however order is not placed - Comment #3270050 - Image #0
                                      Reply
                                      I had made payment of my credit card with transaction ref No :- PICI[protected] on date[protected] but still is not reflecting in HBSC card outstanding amount.
                                      Pay from ICIC Ref:- [protected]

                                      HSBC Credit Card pay no -xxxxxx9288

                                      amount deducted however order is not placed - Comment #3270690 - Image #0
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