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BillDesk Complaints & Reviews

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Updated: Nov 7, 2025

Complaints 5422

Resolved

656

Unresolved

4766

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BillDesk reviews & complaints page 162

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Address: 600042

Dear sir/madam,
I paid the premium for my lic policy thru online from lic website (Thru' billdesk), from my icici account. The amount (Rs. 25116) has already been debited from my account but the lic site does not show the payment against my policy. Transaction id : [protected] on 18th nov'18 at 12:35pm. The next transaction done at 12:42 was success. The amount is deducted from acc both in failed and successful transaction. Please look into the matter.
Regards,
Selvam

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Address: 700122

Website: google pay

I made online payment for Picasso Baral ammount RS-40, 000/-n through GOOGLE PAY VIA union Bank Of India debit card.My account no [protected], IFSC-UBIN0554707. is [protected].My transaction was STILL NOW PROCESSING.with error "Reasons: .We are unable to process MY transaction. Rs 40, 000/- has been deducted from my account and simultaneously my RS-40, 000/- is not done .please refund me that much of amount.for that contact me at and help me plz email-id :- leonardo.[protected]@gmail.com.my ph no-[protected].i am also send transaction id

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S

Shipra Mishra

from Basti, Uttar Pradesh

Nov 23, 2018

Money deducted Rs. 286 from my paytm account and dominoz has not received my order. So i want to refund my money back.

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I have made a payment to tneb for consumer number [protected], through google pay, this transaction was carried out on 12th, nov. The money got deducted from my account, but the status in google pay shows as failed when i enquired my bank they have given me a confirmation that money has reached the beneficiary, tneb portal states i have unpaid. I am struck up now, bill desk has not responded to me, now tneb states that i have not paid and my connection is liable to be cut. Please can you resolve this, can bill desk understand the pain for being penalized? Please try to respond and resolve issues then and there

BillDesk customer support has been notified about the posted complaint.

Nov 20, 2018

Updated by bidduramana FYI&A, I have been writing to [protected]@billdesk.com from 16/11/18. As well as raised a dispute via google pay on 14/11/18. Please, certain subject matters the response has to be swift, What happens if TNEB disconnects my connection, why should I suffer and be penalized for nonpayment, when I have paid?

Nov 22, 2018

Updated by bidduramana I am really unsure, what more clarity should I bring, is the given screenshots not enough to prove my case? Please see the mail below. I have provided all the details via email and today I receive a mail like this

PG Support <[protected]@billdesk.com>
Thu 11/22/2018, 2:38 AM
Dear Customer,

Thank you for writing to Payment Gateway Support.

This is with reference to your e-mail dated November 16, 2018 regarding the payment status towards aforesaid merchant.

We are unable to locate the above transaction on the basis of the details provided in your email. We request you to provide us with the following additional details to enable us to check the status of your transaction:

. 14-digit alpha numeric transaction ID (for e.g. MABC[protected])

OR

. UPI transaction screenshot with payee VPA

. Scanned bank account Statement/Credit Card statement highlighting amount debited along with bank name.

Warm Regards,
Rahul Kute
Payment Gateway Support
BillDesk

Nov 23, 2018

Updated by bidduramana Please can somebody look into my complaint, I am losing my patience.

Look at the order of Events, how does somebody stay composed

Payment made to TNEB via Google pay - 12/11/18
Money deducted from my account but payment failed- 12/11/18
TNEB portal states I have not paid by bill-12/11/18
Checked with my Bank ICICI, as per them the money has been successfully received and provided with the reference-12/11/18
The dispute raised via google pay-13/11/18 - Dispute will be resolved in 3-5 days
Desperately writing to BillDesk from -16/11/18
Billdesk requests me to provide screenshots-20/11/18
today is 23/11/18, I don't have my problems resolved.

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S

Sreelakshmi Aravind

from Mumbai, Maharashtra

Nov 20, 2018

Hello

I have made a transection through my paytm wallet to dominos but wrongly post by paytm to billdeskfood1 through paytm at 06:30 pm dated 19/11/2018 for inr 208/-
Request you to trace my payment as per above transection id & kindly refund the same urgently.

Thanks and regards,
Sreelakshmi

A

Aditi Todi Bagaria

from Kolkata, West Bengal

Nov 20, 2018

I made a payment via paytm to dominos but the order was unsuccessful while the amount had been deducted from my account

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Address: Thane, Maharashtra, 400701

Website: www.reliacnetrends.com

I am trying to place order on Reliance Trends on 13th NOV and Payment from Paytm . Money got deducted from Paytm but not received to Reliance Trends, as Checked with Reliance Trends. Al;so i checked with Paytm but they are Saying to Raise a Compaint with Billdesk-Paytm.
Can you please checked and refund my amount for Order No : PPT[protected].
cONTACT nO : [protected].

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Prakshi Nishant Bhadauria

from Bengaluru, Karnataka

Nov 20, 2018

I have made a payment to bescom of 964 on 20 Nov 2018, but it failed and amount of 964 has been deducted from my account.
Request you to look into the to it.
My account I'd for bescom is [protected].
I don't have transaction I'd with me.

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My transaction id is [protected]..
Sir plz refunf my money to paytm walllet.. Its not right to deduct money and didn't recharge.. You should care of your customers.. You didn't recharge but detct the money.. Plz give my money back otherwise i can take a serious action against billdeskutil... And its a warning.. So kindly plz solve my problem.. Plz answer this complaint faster.. I need my money.. U can't do that... I need my money.. So plz give my money back...
I recharge my no. On my jio app via paytm but billdeskutil didn't recharge.. Money has deduct from paytm wallet.. But there is no recharge done.. So plz do this immediately.. Otherwise you will pay for this

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Address: Ghaziabad, Uttar Pradesh, 201014

Website: billdesku

I have used bajaj alianz web services to buy a health insurance and they used bill desk for payment processing. I used my paytm wallet for payment and payment was successful on paytm side as amount 15256 inr has been deducted from my paytm account. However same not recieved to bajaj alianz, i contacted both bajaj alianz and paytm and they asked me to contact billdesk.

I have tried to contact bill desk customer care but no one picking phone, below is detail of my transaction

Amount - 15256
Bajaj allianz reference number[protected]
Bajaj allianz trace number - 5728217
Paytm order number - ppt[protected]

Nov 19, 2018

Complaint marked as Resolved

Initially I contacted bill desk customer care number however that never get replied. then i found their support email id and after 1 follow up they have replied that money would be reverted in 5-7 days. and I got my money back in 1 day instead, so although their support system is not quick but I guess they have strong technical system to identify such issue and resolve it quickly.

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Hello,

With regards to the transaction from axis bank to dish tv vc no. [protected]

Payment id reference no: puti[protected]

Bid no.[protected]

Which today is day 3 and till now dish tv india officially declines payment is not received

Need explanation for delay by bill desk or why the payment is not pushed by bill desk (Payment is being hold for no reason)

Best regards,

Navin nasta

[protected]

BillDesk customer support has been notified about the posted complaint.

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Axis Bank Customer Care

from Pune, Maharashtra

Nov 14, 2018

Hi, we are here to help! Please Inbox us your registered contact details. We will revert shortly. Regards, Team Axis Bank.

A

Atvenugo

from Bengaluru, Karnataka

Nov 16, 2018

Money deducted for bescom billdesk
No refund made and no bill paid
Error - PBE10002-unable to authorize

Account ID - [protected]

B

bhavyasingh16

from Bhubaneshwar, Odisha

Nov 20, 2018

My order id is [protected] and [protected] on 12/11/2018. i ordered from dominos and paid for it through paytm and received an email from bill desk that the payment has been successful. However the payment was not received by dominos and money was deducted from by bank account which is a total of Rs 208. Kindly refund me my money back. Thank you.

P

Patel Rujul

from Beypore, Kerala

Nov 20, 2018

I have made transaction through paytm to Domino's but wrongly it was paid to bill desk please help

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Hello

I have made a transection through my paytm wallet to dominos but wrongly post by paytm to billdeskfood1 through order id ppt[protected] by paytm at 9.55 pm dated 12/11/2018 by paytm transection id [protected] of inr 899/-. Paytm has refused to do anything until it is confirmed by billdeskfood1.

Request you to trace my payment as per above transection id & kindly refund the same urgently.

Regards

BillDesk customer support has been notified about the posted complaint.

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S

Siddharth Verma123456789

from Agra, Uttar Pradesh

Nov 15, 2018

I paid through my paytm wallet today(13th Nov, 2018) and the amount got deducted once but Dominos didn't receive any order, though INR404 was received by BILLDESK.
I have also attached the transaction IDs that shows that I paid the amount to BILLDESK.
Looking forward for the refund asap.
Thanks.

C

Cyra Lionel Wangsu

from Duliagaon, Assam

Nov 15, 2018

I've placed an order at domino's and I payed through paytm but I received a message that my money was deducted and instead transferred to BillDeskfood1 with order Id PPT[protected] at 6:7pm, my order is not booked and I don't know how this transfer happened but my money was deducted.. Please refund me asap .

S

Shiw97

from Noida, Uttar Pradesh

Nov 16, 2018

Made a payment online using paytm of amount 2360 to NMAT by GMAC, paytm showed that the payment is successful but the NMAT by GMAC showed the status "transaction failed".
My account has been debited with Rs 2360 but the reciever did not recieve anything.

K

Kalpanakalpu

from Hyderabad, Telangana

Nov 16, 2018

Money is debited. But my current bill tsspdcl payment is not successful

B

Bhagawan singh

from Gulabpura, Rajasthan

Nov 20, 2018

Sir, . My electronic bill not pay 4182/ 4nov.2018 BBPS ID-BD01H0224007. UPI Transaction ID[protected]
Bill desk ID-BDGO[protected]o

K

Kuttu Kumar

Sep 13, 2021

Sir, Bill desk payment made to DG Shipping but DG Shipping not received,
Payment done - 12/09/2021 and 13/09/2021
Transaction Id - 1558332 and 1558565
Kindly solve the issue.

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Address: Ludhiana, Punjab, 141002

My money got deducted for an order of domino from paytm made via billdesk food1 payment method but transaction fails and my order did not receive by domino now domino or even paytm is not taking responsibility and bill desk is also not replying don't know what is the issue my mobile number is [protected] paymnet id is ppt[protected] at billdesk food1

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S

Somshree

from Chennai, Tamil Nadu

Nov 15, 2018

My transaction failed for two time 325, 325rs against dominos but amount deducted from my paytm wallet what i will do?
Kindly refund my moeny. This is such a [censored] action. Why you guys do like this. Give my money back quickly.

P

Paulrajdd

from Bengaluru, Karnataka

Nov 16, 2018

HDFC credit card payment was made through BillDesk on[protected] from my ICICI bank, the same is refeclted in my statement please ref photo copy of ICICI bank statrement is attached. Bill/NFT/[protected]/Cd Nov pty/Self

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Address: Palwal, Haryana, 121102

Sir/Mam
money was deducted from my paytm wallet for dominoz to billdeskfood1 the amount was inr 182 it shows in paytm wallet statement hat money is paid to billdeskfood1.i contacted dominoz they told to contact paytm and pyatm told to billdesk.i dont know what to do . please help me to refund my money
billdesk order id #PPT(protected)
paytm wallet txn id (protected)
my mobile no (protected)
date of transaction 13nov2018 and timing of deduction of money is 12 :54pm

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ÃŽÅŸmÃ¢ÃÄ¼ MÄ

from Chandigarh, Chandigarh

Nov 15, 2018

I have placed order for pizza in dominos through paytm
But the payment was deducted but no order generated
Worst experience and disappointed
Kindly check and revert back soon

V

viru.mahajan

from Delhi, Delhi

Nov 16, 2018

Payment done by Paytm to BillDesk but service not given and shown transaction failed.. please resolve

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Address: Jabalpur, Madhya Pradesh, 482002

Website: Billdeskfood

Dear sir/madam,
On tuesday morning i. E on 13th november 2018 i ordered dominos pizza from shanti nagar jabalpur cost of 498.00 though paytm wallet. My amount deducted from my bank but dominos told that they didn’t get payment. From paytm i received the confirmation message and the order id is ppt[protected].

I called paytm also they are telling payment showing done. And now aftere telling please contact the billdeskfood1 customer care team for further confirmation.

I need my refund as per.. Kindly look into the matter on urgent basis...

BillDesk customer support has been notified about the posted complaint.

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S

sharrypriya

from Abohar, Punjab

Nov 14, 2018

I paid my hdfc credit card bill 3 days ago. I have not been paid on my bill yet.

Transactions reference no (Psb[protected])
Payment amount (10000)
Payment mode (Sbi net banking)

I hope you will solve my problem soon.
Thank you
Surinder kumar
Email [protected]@gmail.com
[protected]

P

pankaj651

from New Delhi, Delhi

Nov 15, 2018

I had made payment of my credit card with transaction ref No :- PICI[protected] on date[protected] but still is not reflecting in HBSC card outstanding amount.
Pay from ICIC Ref:- [protected]

HSBC Credit Card pay no -xxxxxx9288

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Address: Chennai, Tamil Nadu

Website: www.billdesk.com

I have ordered medium pizza to velachery location 508 amount got deducted but didnt received any notification after that. Called to the dominoz customer care they said no order received with my contact number. I lost my amount dont order with foodbox app(all food app in one) and dont order in dominoz - they are not taking any responsibility.
I have attached my order details please help.

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Address: 110091

Bill paid for standard chartered credit card, although credit has not been made to the bank. Note below details and resolve asap.

Transaction status : success

Transaction reference number : phdf[protected]

Transaction date and time :[protected]:22:40

Standard chartered bank card no. Xxxx xxxx xxxx 7260

E-mail id. : [protected]@gmail.com

Mobile no.[protected]

Payment amount (Rs.) 19804.18

Pay from : hdfc bank

BillDesk customer support has been notified about the posted complaint.

Nov 11, 2018

Updated by adhchw What is the point in asking my hdfc account balance with regard to this complaint. Senseless people. And then disconnect the call on top of it. Can't even track this transaction with the reference no. given in bill desk receipt. What non sense. Resolve it ASAP!!!

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M

Montu Yadav

from Jabalpur, Madhya Pradesh

Nov 13, 2018

Recharge my jio no. [protected] on
07nov2018 08:17 by Payton but no recharge on my no. Please recharge

Montu Yadav's reply, Nov 10, 2018

Sorry Paytm

N

Nirmita Nirmii

from Pandua, West Bengal

Nov 13, 2018

Please help us to pay our examination fee because we are trying since 4 days and the same results came .
The screen is showing the same thing" try after 24 hours" since 3 days.
And today is the last date of payment.
So please let us pay our fee on time

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I was trying to do a fee payment through upi on billdesk of 106.90 rupees on nsdl website against the token no-[protected] when the transaction was done the status shown on upi app that is your transaction is successful but when i again visited on the nsdl website it shows to payment again after that i tried to contact billdesk and nsdl through mail but they didn't reply after that i contacted to bank they suggest me wait or contact billdesk but billdesk is not replying please solve my issue as soon as possible

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A

Arnab Bej

from Kolkata, West Bengal

Nov 13, 2018

I have paid electricity bill of CESC Kolkata from Google pay but status is showing payment fail.But amount Rs 1300 has been deducted from my account on 10th Nov 2018.Please check and confirm when I will get my money back.

S

sunny mahalwal

from Gurgaon, Haryana

Nov 13, 2018

I was trying to pay my fees of Guru gobind Singh indraprastha University, New Delhi on their website . One of my transaction failed due to insufficient funds after that I tried to make payment but Everytime it showed transaction failed

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 13, 2018

Dear Dileep,

To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Hi,
Good day
On 6th nov 2018 i have booking tickets on book my show from icici net banking via bill desk.
Amount has been deducted by my account and trasvered to bill desk, but after that it has not transferred to book my show. The transaction id is bil*onl *[protected]*bill de.

Please refund my amount that is rs.511.00

Thanks,
Navyashree m
[protected]

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M

maha laxmi fab tex

from Jaipur, Rajasthan

Nov 13, 2018

My k no[protected]
transaction referance number
nbbc[protected] date[protected] rs 1585
if not credit

R

rajinder kaur raji

from Patiala, Punjab

Nov 13, 2018

I am pay kreditBee loan payment 8130 rs not received kreditBee loan account I am pay bhim apps payment 8138 rs upi account [protected]@upi Transaction ID[protected] date 6 November 2018 time 01:57:50 am my canarabank Account payment debit 8138 rs My name Rajinder kaur my phone no [protected] gmail [protected]@gmail.com

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Not receiving payment kreditbee loan transaction ID[protected] date 6 November 2018 time 01:57:50am payment transfer upi transfer side [protected]@icici my Canarabank Account payment debit 8138 rs not receive kreditbee loan account my Rajinder kaur my phone no [protected]

Upi[protected]@upi

Gmail [protected]@gmail.com

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Address: Nashik, Maharashtra, 422003

Website: Jio application mobile

Money debited from my icici account for jio phone recharge via net banking option.

But jio claims transaction not processed. Phone number charged [protected].

Transaction ref. #dear customer, your account xx0424 has been debited with inr 398.00 on 08-nov-18. Info: bil*onl*[protected]*bill de.#

I am really unhappy and what to know where my money is? I want my money back asap

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Address: 561203

Hello, rs.650 amount has been deducted from my account to sun direct at 9 pm, 08/11/2018. But still not recharged, done online recharge by sun direct website. Please recharge or refund the amount as soon as possible. The payment is done by using debit card of axis bank we got referral number amount deduction status as message instantly but not recharged. Even called customer service of sundirect but still no use, please resolve for the same.

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Address: North 24 Parganas, West Bengal

Money deducted from ubi account but not paid to wbsedcl. Today 6/11/2018 at 2.47pm a sum of rs4322.78 has been deducted from my account but not paid to west bengal state electricity distribution corporation limited, wbsedcl as electricity bill. P lease go through the attached screenshots which will provide you the clear idea of transaction made to transfer the money.

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Nov 07, 2018

Updated by 123tanmay123 When the problem will be resolved?

Nov 08, 2018

Updated by 123tanmay123 My problem is not resolved.

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A

Anusharaj Gunti

from Manuguru, Telangana

Nov 7, 2018

Sir yester day I transfred 3000 to Mr gunti. Anil raju his account number [protected]
Kotak mahindra bank i already debit in my account but he can't get money so please consider this problem my account number
[protected] canara bank guntur

Anusharaj Gunti's reply, Nov 6, 2018

My name is gunti anusha

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Dear sir/madam,

I made a payment to hathway using google pay upi, money got deducted but transaction failed. Details below

From: arun jaiveer (Arunreyes. [protected]@oksbi)
Issuer bank: state bank of india

To: googlepayhathway (Billdeskpg. [protected]@icici)

Google transaction id: cicagkcc_vksyg
Upi transaction id:[protected]

Thanks
Arun

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3

3002429386

from Adampur, Punjab

Nov 6, 2018

Electrcity bill not payment recovering reason error as raha hai
Online billdesk ke throwElectricity Ac/no [protected]
Vijay kumar Goel
Transction is no
[protected]
Vijay a bank
Moga
Amount 2010
Contact no [protected]

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