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BillDesk Complaints & Reviews

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Updated: Nov 7, 2025

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I have paid my hdfc credit card bill on 23rd Feb 2017 from from ICICI Bank NetBanking through billdesk. My Transaction reference number is - HICI[protected]. But it is not credited. Please look into this. And today is February 26th February. It's maximum 3days required for credited the amount. My transaction amount is 5100. And the status is success.

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P

Pavan Kapoor

from Bengaluru, Karnataka

Feb 27, 2017

I am not able to complete transaction, I have a RuPay Syndicate bank debit card, Everytime I visit the bill desk it redirects be back saying transaction failed, where as no problems with my card before this. The cards works fine, has worked fine before too, and this is very inconvenient. I hope the issue will be resolved ASAP.

A

Atcan2013

Feb 27, 2017

What is the cause for Secure Authentication failure?
I was trying to do an online payment for LIC via their portal which transfer me to billdesk secure site.
I have tried using different browser but that did not work.
I have cleared my cache but still no luck

Hope to get some help please.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Billdesk

I tried to make a payment to submit an exam fee through Bill Desk from ICICI Netbanking which ends with a message "Due to some technical issue your transaction has been cancelled" but the same amount was deducted from my account. It happens two times, that cost me 406.00 + 406.00 rs.
When i raise the concern to the ICICI they replied "Transaction has been completed from our end please contact the merchant to follow up on the same issue."

Transaction id
1.[protected]Date: 12-Feb-2017)
2.[protected]Date: 13-Feb-2017)

please take look into this issue and resolve it ASAP.

Thanks!

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Address: Patna, Bihar, 800002

ICICI Bank Transaction Id : [protected]
BSNL Transaction ID : FCDR[protected]

*** amount debited from my account but not credited to BSNL ***

BSNL bill paid for the amount of Rs 966.00 on 24/02/2017 through online payment from my ICICI bank saving account. amount has been debited from my account at the same time but payment shows pending on BSNL site. Kindly resolve urgently. The last date for BSNL bill payment is 28/02/2017.

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Address: 560021

I have done payment from my ICICI a/c on[protected] but the amount has yet to be deposited to the biller (Biller). amount is debited from my bank but not credited to BSNLDEBITED FROM MY BANK BT NOT CREDITED TO BSNL. The icici transaction Id is [protected] and billdesk transaction id "FCDR[protected]". The Total amount disbursed from my account is Rs. 798.00 only . Kindly either arrange to deposit the bill amount to the biller immediately or refund to my bank account in icici

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Address: Pune, Maharashtra, 411044

Website: Payment deducted not paid

I had paid my BSNL land line bill on 17 Feb 2017 at 15:54 hours for Rs.1838.00 through BillDesk with transaction ID No. [protected].

The amount is deducted from my ICICI bank account. However the same has not been credited to BSNL. The payment is through Billdesk.

I am still getting SMS from BSNL to pay the amount of Rs 1838.00 and the last date is 25 Feb 2017.

Pl refund the same immediately as the amount is deducted from my bank account but you have not paid to BSNL.

or Pay the amount immediately to BSNL immediately.

C.R.RAGHU
PUNE - 411044
Mob: No [protected]

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Address: Kolkata, West Bengal

Website: www.wbsedcl.in

Payment made from my SBI a/c on[protected] but the amount has yet to be deposited to the biller (WBSEDCL). The transaction Id is IGAAVQGJP4 . The Total amount disbursed from my account is Rs. 396.60 only . Kindly either arrange to deposit the bill amount to the biller immediately or refund the amount to my account with out further delay as I have to make alternative arrangement for payment of the bill.

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Address: Krishna, Andhra Pradesh

I paid my BSNL landlinebill through bill desk yesterday[protected]
my bill ammount is 942 rs.
transaction ref no: SBIPG HU[protected]
my money got debited but the transaction status is still in pending and not processing.
Please refund my money so that i can make a succesfull transaction again. Please refund quicly my due date is 28/2/2017
thanks

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Address: Nagpur, Maharashtra, 441404

I HAVE DONE MY LANDLINE BILL VIA BILLDESK TO BSNL WHISH IS DEBITED FROM MY BANK BT NOT CREDITED TO BSNL. bank payment Billesk tranjection REF. NO. IS
HSB[protected]GAAVQCLG7...
pl. deposit my payment of rs.1195/.. to my bsnl account or refund my money to my bank account in sbi.as my money has been debited ffrom my bank account already .
pl. confirm me via email.
thhanks
k v kulkarni

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Address: Krishna, Andhra Pradesh

I paid my BSNL landlinebill through bill desk yesterday[protected] using sbi debit card.
my bill ammount is 942 rs.
transaction ref no: HU[protected]
my money got debited but the transaction failed.
Please refund my money so that i can make a succesfull transaction again. Please refund quicly my due date is 28/2/2017
I kept a mail to [protected]@billdesk.com but there is no reply.
very bad service from you.
please respond.
thanks

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Address: Sri Muktsar Sahib, Punjab, 152113

Website: [email protected]

I would like to say that deposited the bill 21 feb 2017 acount no y2pw130542h
but receipt not generated.so please receipt for bill on my email id [protected]@gmail.com
iwillbe very thankfulto you.

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Feb 23, 2017

Updated by charan@# I would to like say that pay bill y12pw130299w but I receive not received this bill receipt. Please sand this bill receipt on my email I'd [protected]@gmail.com

Feb 24, 2017

Updated by charan@# Y12pw130299w bill receipt not generated

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Address: Nashik, Maharashtra, 422005

Website: NCFM Mumbai

As i have my exam of NCFM and they are giving me a error as
PBE10002-Invalid transaction on card
Transaction Ref. No. HHMP[protected]
Please let me know by today itself because i have to make the payment by evening.
the incident happened today when i was making the payment at 17:13:21
it is really very urgent to make the payment please do the needful and mail me what is the issue

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Address: 600015

Website: aircel epayment

Hiii,
I have recharged 2g unlimited plan @ RS.195 .
You have deducted that amount from my bank account but I didn't get that recharge to my number .
Its shown transaction error and I didn't get transaction I'd after I did payment .
My number:[protected]
Transaction date :[protected]
Pls do need full .
Kindly resolve this problem as soon as possible.

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 23, 2017

Dear kalai101994,

We are forwarding your concern to the team. Kindly share the following details in order to look into your issue:

Screenshot of any message received:
Recharge Date:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care

from Mumbai, Maharashtra

Feb 25, 2017

Dear kalai101994,

We would like to inform you that no such transaction found on mentioned date.

Thanks and Regards
Aircel Social Media Team

R

rsathish1989

from Lalgudi, Tamil Nadu

Aug 21, 2017

Aircel Number: [protected]

I have done the recharge by using https://epayment.aircel.com/aircelonlinerecharge/ website for Rs.204/- (Aircel web exclusive recharge). During the recharge, I have chosen "BHARAT QR CODE" payment mode for paying the money. the amount of Rs. 204/- was credited from my bank account. But I got the reply
" Sorry we have not received your payment. Please click on below link after your payment done" from your website. I have clicked on the link but it was not working. Kindly take the necessary steps to refund the money at the earliest. Herewith, I enclosed payment details for your perusal.

with regards,
R.Sathish Kumar
[protected]
[protected]

Complaint Reference Number by mail
ERN[protected]YB0676
ERN[protected]SXWVY6

Complaint Reference numbers (from customer care 198)
1-[protected]
1-[protected]

I didnot get any proper reply from aircel customer care

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Address: Vaishali, Bihar, 844101

Website: BillDesk

I made online payment for bsnl bill of amount rs.772 on 22/02/2017. the bill amount has been deducted from my sbi account but not received by bsnl. the reference number of payment in my bank account is hsbi[protected]igaavnlvni.
Please resolve my problem so that i can recover my amount and be able to pay my bill before due date which is 28/02/2017 otherwise i have to pay late fine.

Feb 27, 2017

Complaint marked as Resolved

I have got a massage from bsnl that your bill amount has been received.

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Feb 22, 2017

Updated by drmksingh 22 Feb
2017
22 Feb
2017
TO TRANSFER-INB BSNL
BSNL PaymentsHSBI[protected]I
GAAVNLVN1
TRANSFER TO
772.00 9

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Address: Sabarkantha, Gujarat, 383315

Website: UGVCL

Billdesk — Electricity bill paid through net banking

Feb 20, 2017 Submit a Complaint
I have paid electricity bill Uttar gujarat Vij Company Ltd in respect of Consumer number [protected] through net banking on 15th Feb 2017for Rs 1100/- tranction ref no BOB[protected]. I came to the said payment is not recd by electricity pl let me status of tranction ref referred above.

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Address: Sabarkantha, Gujarat, 383315

I paid electricity bill using the Bank of Baroda m-connect app. Money got debited though the bill hadn't been paid. Bank is showing the debited amount in my account while Uttar Gujarat Vij Company Limited (UGVCL)(Electricity board) says that the bill is unpaid. No money has been credited to their account. So I request you to look after this matter & come forward with the satisfactory solution. Attached payment Screenshot.

Bill payment date - 15/02/2017

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I have paid electricity bill of central power distribution co ltd Hyderabad in respect of S no A2026460 through net banking on 11th inst (Sbh) for Rs 176/- tranction ref no narsuIB36132625. I came to the said payment is not recd by electricity (Tsspdcl). Sbh has also sent to e mail billdidk3 n maheshgoill on 18th inst. will u pl let me status of tranction ref referred above

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Address: Patna, Bihar, 800001

Website: online sbi

Erroneously a dedit of Rs.6288/ meant for sbi card against their outstanding of Jan 2017 has been made vide transaction ID UB00023525 dt.09/02/2017.
As usual I was clearing my sbi card dues through net banking. But this time instead of sbi card it has been credited in your account. Either Reversal or get credited in my sbi card account is requested

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Address: New Delhi, Delhi

CESC Bill No. 14/02257/17/8/1
Name: Dipak Kumar Banerjee
Bill amount: Rs. 3, 360/- paid on 21/01/2017 via SBI Debit card.
Account was debited but the transaction was not successful.
CESC has not received the payment. The Gateway was Bill-desk Gateway.

Kindly, arrange to remit the amount to CESC against the bill no. or refund the amount.

Regards
Dipak Kumar Banerjee
Mob: [protected]

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Address: Rewa, Madhya Pradesh, 486001

Dt.16.02.17
Sir,
I have paid electricity bill for IVRS no: [protected]
Amt debited in my Axis bank account but i have not received any confirmation from MPPKVVCL, Jabalpur about payment of Rs.1907/-

Transaction ref no : INB/[protected]/MPELECTRICITY(BILLDESK)/Elect Bill Dated 16.02.2017 time :10:23 Rs.1907/-
please confirm the payment is made or not.
If not paid please revert the amount in my axis bank account.

kind give the status report.

With regards,

RAJ MOHAMMAD KHAN
Cell no:[protected]
Email:- [protected]@rediffmail.com

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I was trying to place an order online on 27th Jan, 2017 of Rs.715.81.The order did not get through but the payment went through. I Had done the payment on the billdesk gateway of pizza hut through Paytm.(Ref #HPT[protected])
I spoke to Paytm, they said payment went through and it was not in their hand and i need to speak with Billdesk.

On speaking with Bill desk, they said the amount has gone through their end and i will need to speak with Pizzahut.

On speaking with Pizzahut, they said the amount will be refunded in 15 days.Its been almost a month now and i haven't received the amount back.
When i call at Pizzahut they transfer to complaint department and they cut the call. Have really got fed up. My worst experience.Will never Use Billdesk. They called me and asked my email ID & Also deleted my complaint so i'm complaining for the 2nd time.

Gagan Mittal
Mobile-[protected]

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