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BillDesk Complaints & Reviews

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Updated: Nov 7, 2025

Complaints 5422

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Address: Bangalore, Karnataka, 560050

Website: [email protected]

We had paid our electricity bills and the division code has been changed and we have doped a mail to transfer the amount to the respective division and still it not done.
We have raised this issue and never got solution's.
Can any one help in solving the problem or else suggest me for the further action.
I have spoke to one of the billing in charge by name Hethashi and i have not got any response from their end.
i had paid the bill on 07/12/2016 and sent all the attached payed bills on 04 Jan 2017 & today its all ready 16th Jan 2017 still the issue has not been solved.

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Address: 600043

Website: Redbus.in

I cancelled my Bus ticket from Redbus as on January 07, 2017. I made my payment using you gateway.

Got reply from Redbus as my refund has been refunded to OnlinePGTxn(Mode of refund).

Attached my refund details,

Dear . Lakshmana Rajan,

Your ticket has been cancelled successfully and we have initiated the process to refund Rs 882 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (TIN): TK[protected]
From: Chennai
To: Rajapalayam
Date of journey: 13/01/2017
Travels: Sri Pathanjali Travels
Bus type: Non A/C Push Back (2+2)
Boarding time: 07:45 PM
No of seats: 1
Seat number: 18

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Address: North Tripura, Tripura, 799253

Website: www.billdesk.com

On 11/01/17 I paid my LIC (policy no.[protected],[protected]premium using my Debit card through LIC online portal. But It took 3 times to complete payment as 2 times portal showed unsuccessful transaction. but when I checked my SBI bank account ([protected]) I got 3 premium payments were deducted from account . Kindly help me. how to get my refund now?

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Address: 741402

Website: www.srikrishnacollegebagula.org

I made an online payment of rs.6220 (Excluding service charges) on 11th january, 2017 using sbi net banking to pay college fees on the website mentioned below. I didn't get any receipt as the page continued to show (Your transaction is being processed). I assumed that the payment had failed and i made the same payment, this time with my sbi debit card but this time too, the same thing happened. Later i realized that the money has been deducted twice (Rs.12, 539 in total) but when contacted, the college authority told me that they received no payment. The bank was not of much help but admitted that the money has been deducted. My cont. Details: [protected], [protected]@gmail.com

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Gajanand Chandrakar

from Indore, Madhya Pradesh

Jan 17, 2017

I have paid my sbi credit card bill dated 09.01.2017 through sbi net banking and ammount of Rs. 6891.00 has been debited from my sbi bank account but the transaction was failed. Is the money credited to my sbi account.
REF. Transaction Identification No. HSM[protected]

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Address: Kasaragod, Kerala

Website: bsnl

I have made a online payment dated 13th Jan at around 2:00 pm for BSNL Land Phone bill Government website.
The payment of Rs 747 has been debited from my bank account but it is not reflecting in the Government site.
When I enquired it from my bank they are telling that the payment is successful from their end and are giving reference no HSBT[protected]IGAAPNAZB8.
Request you to confirm the payment status of this transaction.
Your early action will help me a lot.

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Address: Jaipur, Rajasthan, 302013

On 12 Jan I paid my landline bsnl bill (Rs 1893) and recharge the bsnl prepaid no [protected] (Rs 446) the amount had debited from my account but I have not received recharge massage and land line bill status still showing dues. I paid using bsnl app.
Pls clarify

Notification from Axis Bank
Your a/c 26851136 is debited Rs 1893 on[protected] A/c Info: INB/[protected]/BSNL (BILLDESK)/landline p

Your a/c 26851136 is debited Rs 446 on[protected] Info: INB/[protected]/BSNL (BILLDESK)/mobilesNA ‎

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Dharanendra BS

from Bengaluru, Karnataka

Jan 16, 2017

we have paid the electricity bills and the division has been changed and i spoke to one Ms. Heteshi and madam had promised she will do the needful but still now i have not got any updates and the contact numbers are not correct. So please kindly if anyone can help me to clear my bills or else if you can refund the amount.

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Address: East Singhbhum, Jharkhand

Website: e Nibandhan Portal Govt of. Jharkhand

Dear sir/madam

I have made a online payment dated 10th Jan at around 8:00 pm for registration fee on e nibandhan Jharkhand Government website.
The payment of Rs 121286.19 has been debited from my bank account but it is not reflecting in the Government site.
When I enquired it from my bank they are telling that the payment is successful from their end and are giving reference no HICI[protected].
Request you to confirm the payment status of this transaction.
Your early action will help me a lot.

Details are provided below
Prakash Singh
Ac no[protected]
Bank: ICICI Bank

Regards
Prakash singh

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Address: Chittoor, Andhra Pradesh, 517001

Website: portal3.bsnl.in/myportal

BSNL CELL NO [protected]. NET BANKING Recharge of Rs. 55 made through bill desk on 10/01/2012 around 10.15 a.m. Amount debited to my Andhra Bank Account
[protected]. But receipt not generated. AND AMOUNT OF RS. 55 NOT CREDITED TO BSNL RECHARGE. PL CLARIFY.

FURTHER I USE BILL DESK REGULARLY FOR PAYMENT Through Andhra Bank Credit Card, Visa Pay.

Similarly last month my recharge of Rs 55 to my other phone [protected] has not been credited by BSNL so far. Pl provide full details. Sathyanarain .

for registering on billdesk.com website, you have not provided for Chittoor under City

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Address: Ahmedabad, Gujarat, 560068

Website: www.billdesk.com

I have paid the Citi credit card bill amount Rs. 7, 422 on 07th Jan 2017 through my ICICI saving bank account, the amount got deducted immediately from my bank account with transaction id[protected]confirmed by bank through SMS) but didn't reflect to credit card till now nor I have received any payment confirmation SMS from Billdesk or CITI bank.

can you locate the payment and pass it to CITI bank against my credit card number.

Ravi Agarwal

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S

shibug12

Jan 10, 2017

Hai,
my online payment for nata 2017 on 4th january 2017 is not getting accepted.
my prepaid-card was debited with money, but error PBE10002 (transaction failed) is reported.
my nata2017 application no is7001461.
pls help me to resolve this issue...

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Address: Mumbai City, Maharashtra, 400101

Website: www.pizaahut.co.in

We are ordering pizza online on pizza hut and payment done online also but in your system has error and order not reflected there but two time payment debited from my accounts so we had communicated with your customer care also he replied us it is reflect in your account within 7 working days but still now not reflect so please take it issue in priority basis and reply soon. payment detIls are as below.
1) 26/12/16 eBanking : 58392524/HBBC[protected]/BILLDESK 715.81

2) 26/12/16 eBanking : 58392745/HBBC[protected]/BILLDESK 1, 265.51

our mail id: [protected]@yahoo.com

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Vishal Ruhela

from Dehra Dun, Uttarakhand

Jan 11, 2017

My account debited by Rs. 5989.00 but not credit my Lic policy no.[protected]
My central bank a/c no. [protected]
Name Vishal Ruhela
Please refund my 5989.00 rupees know

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Address: Pune, Maharashtra, 411022

Website: www.hdfcbank.com/personal/making-payment/pay-credit-card-billing

I have paid the credit card bill amountin Rs 36, 879.38 on 03 Nov 2016 through my S/B account in SBI Golibar Maidan Pune 411001 and the same was confirmed by SBI Customer care as successful on 04 Nov 2016 vide their SMS. Traction completion was flashed but I did not save it as the same is confirmed by e-mail. However the payment is not credited to my credit card. I lodged the complaint with HDFC bank Customer Care but they kept on harping on 14 digit transaction id. Payment not credited till date.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Jan 7, 2017

Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your card & payment details, contact details and issue details. Please mention Ref ID:TTU[protected] in the subject line for me to track your mail and assist you better.

-Bejoy
DFC Bank Customer Assistance

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Address: Virudhunagar, Tamil Nadu, 626123

On 03/01/17 i have paid my insurance premium rs. 1179/- towards oriental insurance co. Through bill desk. The amount is debited from my bank a/c but not transferred to oriental insurance co. As per their mail given below:
Dear customer,

We find that you have visited our portal on[protected]:51:41 for purchase / renewal of your policy. But, we regret to inform that your payment is not received by our portal. If the amount is deducted from your account, it will be auto refunded by bill desk.

Sincerely,
Oriental insurance team

P. S. This is a system generated email. Kindly do not reply.

Prithvi, agni, jal akash, sab ki suraksha hamare pass.

The oriental insurance company ltd. All rights reserved
Insurance is the subject matter of solicitation. Irda reg. No. 556

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Address: Jaipur, Rajasthan, 302002

Website: Airtel.in

Hi,
I have made an online recharge of Airtel prepaid number from Airtel.in on 29 Dec 2016 of Rs. 100 and I got the amount deducted from my account, but till now there is no balance came to my number. The message I got, stating the transaction ID as[protected], this is shown incorrect while checking online. My alternate contact number is [protected].
So, it would be great if you check it out as early as possible and let me know the status, with compensation and also let me know as why this thing happened because due to this I got a huge loss of self-respect, faithfulness and relationship. As may b the amount looks very small but the problem matter is very big.

So kindly respond as soon as possible.

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Address: Jalna, Maharashtra

We have made payment to VODAFONE on 30/11/2016 through my Saving Bank A/c No.[protected] ICICI BANK, Branch- JALNA of Rs. 1406/=
Which Transaction ID is :-BIL/[protected]/INDIAIDEAS.COM LIMI/HUTCHROMW_O but this amount is not yet credited to my A/c by VODAFONE.
Kindly confirm that above amount is received & transferred to VODAFONE or not
Mobile No, [protected]

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Address: East Khasi Hills, Meghalaya, 793003

Website: Billdesk

On 2nd January I paid recharge for Aircel prepaid number - the money has been deducted from my account - for payment through Billdesk. The money Rs. 200 has been deducted from South Indian Bank but the recharge has not been done. I got a message on my computer screen saying Billdesk site was too slow to respond and hence the transaction seems to have not gone the way it should.

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Address: Vellore, Tamil Nadu, 632014

I paid through my paytm wallet today(30th Dec, 2016) and the amount got deducted twice(as I tried twice) but Dominos didn't receive any order, though INR366 was received by BILLDESK twice. My contact number is [protected].
I have also attached the transaction IDs that shows that I paid the amount to BILLDESK.
Looking forward for the refund asap.
Thanks.

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V

Venu Amma

from Chandur, Telangana

Jan 2, 2017

I tried to recharge my friend BSNL mobile No.[protected] for Rs.50, Unfortunately payment deducted from my bank, but mobile not yet recharged

This is my payment reference no.
27-Dec[protected]Dec-2016) TO TRANSFER
INB BSNL BSNL_RECHARGE Paymen HSBT[protected]IGAAMVYAU0

Kindly help me in refund the amount or recharge my mobile no

A

Anita Wankhade

from Pune, Maharashtra

Jan 3, 2017

Billdesk — Paytm

My bank account debit
But patym Wallet not credited
Rs 3000/
Date 14/12/2016

S

sunil kumar 8876

from Delhi, Delhi

Jan 4, 2017

I am not satisfy with the service provided by you as "ecs bill desk" so kindly stop the ecs bill desk service as provided on my mobile no. [protected] and email id is [protected]@gmail.com, as soon as possible.

sunil kumar

R

RajeshPrasad222

from Hyderabad, Telangana

Jan 5, 2017

I have paid bill Rs.260.00 on 31/12/2016 10:04:38 with reference number HCBI[protected] but it not updated on website and today ( 04/01/2017) I received bill and it stating that previous bill not paid. Please do needful.

R

Ronak1507

from Mumbai, Maharashtra

Oct 29, 2017

i have also faced the same issue from dominos order can u tell me did you get the amt back or not.

P

Prashant davda

Sep 30, 2020

I order pay from HDFC payzapp amount deducted but order not placed... please refund my payment...

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Address: 380051

I had paid the Torrent power bill of December, 16 Rs. 550/- through SBI Net Banking for my Service No. 243425 through Bill Desk. And after the payment transaction suddenly Net Disconnected and receipt not generated.

While in my bank statement it reflect as payment made on 29/12/16.

My Mail ID Is [protected]@rediffmail.com please send the receipt on the same.

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A

asiq jabir

from Raipur, Chhattisgarh

Jan 2, 2017

I have done a bill payment for 858 rupees to bsnl but payment got deducted from.my account and the transaction was failure.. kindly check and refund my amount.
Payment reference number;HUTI[protected]
My phne number [protected]

S

search_bal

from Damoh, Madhya Pradesh

Jan 2, 2017

Cpct mapit form reg. No. 1095551 swati nagtode

sbi ref. No. Hu[protected] dt[protected] through atm

please update that amount rs.660/-

contact [protected]

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Address: Thane, Maharashtra, 401303

My self Balkrishna Gunaji Desai has done online BSNL recharge of mobile no. [protected] on 22 nd December 2016 at 14.36 p.m. by using State Bank Internet banking.My Transaction Ref No.IGAAMCBKW7 FOR Rs.219/-.But my mobile Recharge was not successful.I have also done my another mobile recharge mobile no.[protected] for Rs 219/- which was successful at 15.02 hrs. It's Reference no is IGAAMCEMP4.You are requested to look in to the matter and refund my money of Rs 219/- in my SBI bank account.

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S

shivram54

from Amla, Madhya Pradesh

Jan 2, 2017

My name is shivram bagul. on 27 /12/2016 i made the payment of Rs841/-towords bsnl bill at 10.20am through my Rupay Debit Card no [protected].My account got debited with the bank but no confirmation is either received from you or bsnl for the successful transaction. please enquire immediatly. my e-mail id is [protected]@rediffmail.com

N

neeraj2664

from Delhi, Delhi

Jan 3, 2017

My mob. No [protected]. My mtnl 50 rs recharge not done but my amount dedected in my acount so refund my amount shortly period

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Address: Mumbai City, Maharashtra, 400601

I have recharged online for my mobile no.[protected] which is is under mumbai region of mtnl. While recharging it has been shown as delhi region of mtnl. Transaction id for mobile recharge is hcmp [protected] and for data pack transaction id is hcmp [protected]. I request you to refund my rs.200/-for mobile recharge and rs.99/- for data pack. Which has been shown and deposited in mtnl delhi.

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haryharan

from Bengaluru, Karnataka

Dec 28, 2016

I booked a ticket on 24/12/2016.on first time my money transaction was failed and Rs.357 was debited...but ticket not booked...already i am given complaint on this site..not yet my money not credited.so please consider my money problem...so many time i am seen this type of problem...TNSTC only taken more time for return of peoples money...

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Address: Cuddalore, Tamil Nadu, 607801

Website: www.consumercomplaints.in/billdesk-b100201

I did a online transaction to pay my insurence fees through online payment service billdesk to kotaklife insurence for amount rs. 20535 on 26/12/2016. The amount has been debited from my icici bank account. But the amount have not been credted to kotaklife insurence. My transaction id no. [protected]. Please check and refund the amount to my icici bank account. My mobile no: [protected]. Thanking you, rajaram. S.

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