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Updated: Nov 7, 2025
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BillDesk reviews & complaints page 135

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S
Satyamka
Mar 17, 2020
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While i was registering for NPTEL exam on the website of NPTEL and when i made payment it was not successful but money got deducted from my account. I got email for confirmation but on NPTEL website payment status was showing payment initiated. Then i again made payment which was successful.so this way i paid twice (Rs. 1000 each time) for the exam .
Please refund my Rs. 1000 as soon as possible.

Payment details for first transaction -
Amount : 1000.00
Transaction ID : 8646c91af64b4371b0db9d3d3219bd8c
Bank Ref ID : SUR[protected]
Date :[protected]:08:07

Payment details for second transaction-
Amount : 00001000.00
Transaction ID : 649e97acc21a4b2193f95892d0bdd69a
Bank Ref ID : SSBI[protected]
Date :[protected]:40:22

My first transaction was unsuccessful but money was deducted.
So please refund my money as soon as possible.
BillDesk customer support has been notified about the posted complaint.
This incident happened 15/mar/2020.
Money deducted from my bank account but failed to register for my NPTEL exam fees. I got a message from my bank as well that my account was debited.
I request refund or payment recipt to the intended action.

money deducted from account but payment not successful - Comment #3664755 - Image #0
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    M
    Manya Bajpai
    Mar 17, 2020
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    Address: Indira ji ward No.2,House no. 77, mandla, Madhya pradesh, Mandla, Madhya Pradesh, 481661

    While registering for nptel exam after entering otp for payment it showed a blank page with page error. So payment failed but money deducted from bank. On the course page its showing payment_ongoing.

    I received this mail

    Your transaction status : success
    Application number : 1b047d5467b111ea9b5de980e189cd77
    Amount : 1000.00
    Transaction id : e1075373ddbc40898c06b10e5043a49b
    Bank ref id : ssm[protected]
    Date :[protected]:53:57

    Can you look into the matter and tell if my payment was successful and i am registered for the and if not how will i get my refund?
    BillDesk customer support has been notified about the posted complaint.
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      P
      Puneethkumar M K
      Mar 16, 2020
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      My puneeth my online course payment to nptel exam failed for four process of transactions (Transaction done on 16/3/2020) after debiting my account of rupees 1000.00 the money was not paid to nptel so please refund the money to my account. I got messeage from canara bank success transaction but nptel didnt send any success message.

      Please help me for getting back my money and finding status from nptel.
      BillDesk customer support has been notified about the posted complaint.
      Mar 16, 2020
      Updated by Puneethkumar M K
      please inform NPTEL that the amount is being paid otherwise my registration will not be completed.
      please rufund my online money

      payment unsuccessful for nptel course - Comment #4050745 - Image #0
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        A
        arsh8254
        Mar 16, 2020
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        Address: Ludhiana, Punjab, 141006

        I have paid for nptel exam. The money was deducted but on the site it showed an error page. On the nptel site it shows payment not made. It is asking to do the payment again. However the money is already debited. I have attatched the payment message together with the complaint. I have paid through debit card details along with otp from bank. The bank customer care says the money has already been deducted
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          T
          Thenmalar S
          Mar 16, 2020
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          Address: 603203

          My online payment to nptel exam failed for four process of transactions (Transaction done on 16/3/2020) after debiting my account of rupees 1017.00 the money was not paid to nptel so please refund the money to my account.
          This is the first time i am facing this issue. Whether the iitm server is down or any other cause, i am unknown of it. Please be sure to refund the amount within few days.
          BillDesk customer support has been notified about the posted complaint.
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            A
            Ab Qadir Ansari
            Mar 16, 2020
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            Address: Rabodi, Thane, Maharashtra, 400601

            Sir maine kl uppcl kaa lightbil pay kya tha or pyment mai upi through kiya tha amount upi se aapko succesful hwa lkn bill pay ni hwa bill amout ab bhi utna hi btara h plzz help me itna timeq lgra h or aap kaa koi helpline number b nai h jisper call ker sake sir 18 tarikh last date h please jldi se payment kijiye ya fir aapka contect no dijiye jisse contect hoo sake
            BillDesk customer support has been notified about the posted complaint.
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              S
              Sarah Roseツ
              Mar 16, 2020
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              While registering for nptel exam after entering otp for payment it showed a blank page with page error. Got an email from nptel stating the confirmation of successful payment of exam registration fees and money was also deducted from bank. But on the nptel course page my course is being shown in "unpaid" list and payment status is "payment_initiated". This has happened to me twice and in total rs.2000 was deducted from my account. Please look into this matter as most urgent as the deadline for nptel payment is near. So was the previous payments actually not successful and it will be refunded back to my account?

              1st payment details:
              Your transaction status : success
              Amount : 1000.00
              Transaction id :[protected]db74fe686cf3f8a3881c754
              Bank ref id : shmp[protected]
              Date :[protected]:02:33

              2nd payment details:
              Your transaction status : success
              Amount : 1000.00
              Transaction id : c67f38c[protected]e8d4880a78f349
              Bank ref id : shmp[protected]
              Date :[protected]:26:39
              BillDesk customer support has been notified about the posted complaint.
              Sir, my amount has been detected but registration was not successful.
              Sir, at first when I paid for nptel organizational behaviour exams my 2000 rupees got deducted but it shows payment failed.. so, after sometime I retry doing payment so it is successful but my money has been deducted twice that is 4000 rupees.. I want my 2000 rupees back.. Please help me with this as soon as possible.
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                M
                Mahima M P
                from Hyderabad, Telangana
                Mar 16, 2020
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                Resolved

                On march 16/03/2020 at 10:33 am an amount of 1000/- is being debited from my account but is not paid to my course innovation by design. I want the payment to be complete right now or else i want a refund to my account immediately.
                I kindly request you to look into it right now.
                Thanking you.

                Student name: mahima m. P
                Email id: mahima. [protected]@bmsce.ac.in
                Phone number: [protected]
                Mar 19, 2020
                Complaint marked as Resolved 
                the amount is been paid to NPTEL successfully and i have been informed the details throught mail
                BillDesk customer support has been notified about the posted complaint.
                Mar 16, 2020
                Updated by Mahima M P
                please inform NPTEL that the amount is being paid otherwise my registration will not be completed.
                Mar 17, 2020
                Updated by Mahima M P
                The amount is transferred to NPTEL successfully. Thank you.
                I booked a ticket using Paytm payments bank and the ammount was deducted, it is saying that failed, I am attaching the transaction id, please get me a refund or ill be going to court
                Transaction id:

                [protected]
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                  M
                  Marsha Desousa
                  Mar 16, 2020
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                  I applied for nptel exam on march 15 and during the processing of payment the amount got deducted from my account but on the nptel site it's showing that the payment failed and to try again, how can i get my money back?? And nptel still thinks i haven't done the payment and asking me to do it again please let me know how to get the money back and inform nptel that i've done the payment
                  BillDesk customer support has been notified about the posted complaint.
                  Transaction pending during credit card bill payment through BHIM app.

                  amount got deducted but payment failed - Comment #3662770 - Image #0
                  I have made trasansaction of SBI card payment on 05/03/2020 amount recived by reciver.take immidiate action .
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                    A
                    Ashutosh Punyani
                    Mar 16, 2020
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                    While registering for nptel exam after entering otp for payment it showed a blank page with page error. Got an email from nptel stating the confirmation of successful payment of exam registration fees and money was also deducted from bank. But on the nptel course page my course is being shown in "unpaid" list and payment status is "payment_initiated". Please look into this matter as most urgent as the deadline for nptel payment is 10 a. M. 16th march. So if the previous payment was actually not successful and it will be refunded then i have to make another successful payment within 10 am 16th march.
                    BillDesk customer support has been notified about the posted complaint.
                    I have made the payment on dt.5-3-2020 agst ref no. RYBK[protected] Amt of RS. 4874.70 . Pls confirm how much time it will take to reach the merchant
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                      Afnan ahmed Subhani
                      Mar 16, 2020
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                      I was making a transaction for the registration of nptel course. The amount was deducted from my bank a/c (Debit banking), but the screen was showing 404 error. There's no confirmation till now. Do i get my refund back or will i get registered to the respected nptel course? Reply asap. The last date of registration is 20mar, 2020.
                      Please resolve my problem as soon as possible
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                        S
                        Soumili Biswas
                        Mar 16, 2020
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                        Yesterday, transaction was made for nptl exam registration, after entering of otp it showed 'failed transaction, will notified status of transaction within one hour'. While the amount was deducted from my bank account, no confirmatory mail was received for successful payment. My payment status is still showing as payment 'ongoing' under nptl course section.
                        BillDesk customer support has been notified about the posted complaint.
                        I want to say that I've recharged my jio number through Google pay and the amount has been deducted but there is no confirmation from the JIO regarding recharge. I want to get my Rs 555 back into my account or else get my number recharged.

                        status of my transaction - Comment #3662571 - Image #0
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                          S
                          SHREYA BHATTACHARYYA sb3983
                          Mar 16, 2020
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                          Address: Kolkata, West Bengal, 700078

                          While registering for nptel exam after entering otp for payment it showed a blank page with page error. Got an email from nptel stating the confirmation of successful payment of exam registration fees and money was also deducted from bank. But on the nptel course page my course is being shown in "unpaid" list and payment status is "payment_initiated". Please look into this matter as most urgent as the deadline for nptel payment is 10 a. M. 16th march. So if the previous payment was actually not successful and it will be refunded then i have to make another successful payment within 10 am 16th march.

                          Transaction id : 9d[protected]d5a95f19c3256a4dc97
                          Bank ref id : ssm[protected]
                          Date :[protected]:29:37
                          BillDesk customer support has been notified about the posted complaint.
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                            A
                            Avi1654
                            Mar 15, 2020
                            Aug 18, 2023
                            This thread was updated on Aug 18, 2023
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                            billdesk is waiting for response from bank

                            I was paying nptel exam registration fee all is going well until the last moment where due to some error it shows transaction failed sit when checking nptel cart it shows payment ongoing also there is mail on my email I'd where it shows Your Transaction Status : BillDesk is waiting for Response from Bank and amount /money is debited from my account...
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                            Arighna Basak
                            from Powai, Maharashtra
                            Mar 14, 2020
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                            While registering for nptel exam after entering otp for payment it showed a blank page with page error. So payment failed but money deducted from bank. On the course page its showing payment_ongoing. Can you please help me to what happend, did my payment successful or not because still i didn't get a conformation message about it. Will it be refunded??
                            BillDesk customer support has been notified about the posted complaint.
                            While registering for nptel exam the payment was successful through gpay but in the webpage it appeared to be failed So payment failed but money deducted from bank. But later the payment was repaid from another account .Can you please help me to what happened Will it be refunded?the amount that was deducted earlier but failed as per the website

                            money deducted but payment failed while paying exam fees of nptel - Comment #3885141 - Image #0
                            SNEHA S M.Sc Medical Psychology's reply, Aug 28, 2021
                            The repaid amount from another account was the examination fee that was paid to the nptel
                            I have paid rupees 2000 for nptel organizational behaviour courses.. It is showing payment failed but my money has deducted.. I want my money back to redo the payment. Please help me with this and when do I get refund?
                            I have paid for nptl registration and it's showing payment failed in the nptl form but in the Google pay its showing the transaction was successful
                            My name is CHALLA SWARNA
                            I was paid 1000 rupees money for the nptel exam fee. Money paid reference number[protected]
                            But fee was not added for the exam fee.please refund my money.

                            money deducted but payment failed while paying exam fees of nptel - Comment #3973654 - Image #0
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                              P
                              Ps Naveen
                              Mar 13, 2020
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                              Address: Prakasam, Andhra Pradesh, 523187

                              I paid nptel payment, money deducted and code error appeared,
                              how i take back money, is the transactin succeess or not.
                              I GOT MESSEAGE FROM SBI SUCCESS TRANSACTION BUT NPTEL DIDNT SEND ANY SUCCESS MESSAGE. MARCH 15 DEADLINE FOR PAYMENT.
                              IS THERE ANY WAY TO COMPLETE THE FAILURE TRNSACTION, IF THERE PLEASE HELP ME FOR GETTING BACK MY MONEY AND FINDING STATUS FROM NPTEL,
                              BillDesk customer support has been notified about the posted complaint.
                              Mar 13, 2020
                              Updated by Ps Naveen
                              til now i ddint get any success message from nptel
                              Same Here... I paid the NPTEL exam fees yesterday, the amount is deducted, got "Transaction Successful" message from SBI and while redirecting the page to NPTEL, error code - 401 occured and I didn't get response from nptel.
                              Also I have performed the action twice.
                              Is there any way to get to know whether the transaction at the NPTEl side is successful or if not how will I get my money back???
                              Till i didnt get any message ..from nptel. The money deducted but payment succesfull message not came
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                                P
                                peacockhills
                                from Powai, Maharashtra
                                Mar 10, 2020
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                                Address: Nashik, Maharashtra

                                We have initiated a payment of rs 515396.80 today 9th march 2020 for payment of fees of maharashtra real estate regulatory authority (Mahaonline) using your gateway.

                                The payment was made from idbi corporate banking and the reference id is[protected].

                                However the payment is not credited to the beneficiary account yet request you to please settle the account at the earliest under intimation to us.

                                Please do the needful at the earliest.
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                                  vishal pukale
                                  from Powai, Maharashtra
                                  Mar 9, 2020
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                                  Address: FLAT NO.302, PRAYAG RESIDENCY,1153 NORTH KASBA, Solapur, Maharashtra, 413007

                                  Dear Sir, On 7/3/2020 I Have Made Payment To The New India Insurance Co. Ltd By Using Their Portal Https://Icai.Newindia.Co.In/Account/Home.Aspx Through My Icici Bank Account & The Transaction No. Is[protected] Amounting Rs.28158 However The New India Insurance Co. Confirm That They Have Not Received The Payment. Yet The Amount Is Not Credited To Y Bank Account
                                  BillDesk customer support has been notified about the posted complaint.
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                                    P
                                    psujit1989
                                    Mar 9, 2020
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                                    Paid my hsbc credit card bill payment using bill desk.
                                    While using payment method i selected upi as my payment method
                                    I paid my bill using google pay amount rs 51451
                                    Waited for transaction success status from bill desk but no response from bill desk and amount is deducted from my bank account.
                                    Transaction id while paying to biull desk is shd[protected]
                                    Google pay payment upi ref id[protected]
                                    BillDesk customer support has been notified about the posted complaint.
                                    My bill not payment for WBSEDCL

                                    hsbc credit card bill payment - Comment #3659452 - Image #0
                                    Hi There is a payment failure from Bill Desk but debited from my Account details is as follows :

                                    INR 1205.0 towards BILL Desk BPC
                                    Mar 04 2020 at 12:25 hrs
                                    The Transaction ID : [protected].
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                                      Roshan giri
                                      Mar 9, 2020
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                                      Sir maine billdesk ko 1500 rs ka payment kiya amazon pay se bed ke form ke liye.. Amazon pay se paisa successful payment ho gya but billdesk ka status payment fail dikha rha hai.. Ppllzz help me... Last date tha us form ka.. N most important thing ki billdesk ke customer care maine bahot baar call kiya but call receive nhi hua koi contact bhi nhi hua billdesk walo se
                                      BillDesk customer support has been notified about the posted complaint.
                                      I have used sundaram finance portal for fleet card payment yesterday on 6/3/2020 I have transferred amt now it's showing transaction status failed but amount deducted from my bank and till now I have not received any refund or amt not yet

                                      my account show successful transaction bt billdesk status show payment fail - Comment #3659418 - Image #0
                                      my account show successful transaction bt billdesk status show payment fail - Comment #3659418 - Image #1
                                      Sir i made a recharge for jio of 399rs through Google pay money is debited but I didn't receive recharged message on my phone . Could I get back my money

                                      my account show successful transaction bt billdesk status show payment fail - Comment #3659439 - Image #0
                                      P Padmasree's reply, Mar 6, 2020
                                      Could I get my money back?
                                      Hello...
                                      I recently apply the form of CTET and pay using through PHONE PAY QR code but in my home page it was not updated and my amount was also deducted, ...so what can i do now ??????...pls solve my problem...

                                      my account show successful transaction bt billdesk status show payment fail - Comment #3659601 - Image #0
                                      I have not received my msrtc ticket on my mail [protected]@gmail.com
                                      I have paid by internet hdfc banking for rs 199 on 2/3/20
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