Birla Sun Life Complaints & Reviews

A policy document of Birla Sunlife was sended on 8th of June, POD Number is[protected], on my name to my jammu address. its 22nd of June today and i didnt got the courier till now.
Kindly reply me and give the nessesary details about it, else i have to claim the damages due to late or non dilivered courier.
For further enquary u can call me )[protected]

My wife Vasanthi V was supposed to receive a parcel from Birla Sunlife Insurance from Chennai, which was couriered to us by Expressit.in. They claim that it has been delivered to us and have given false delivery report, whereas we have not received the same here. We have been asking for copy of delivery report which they (Expressit.in) are not providing us. How do we know if they really have delivered it.

Dear Sir/Mam,

this is sanjay kuma, i having BSL Dream Plan (policy no.[protected] last 6
months
when i purchage this scheme though credit care (No. [protected])Rs.
5950,
this is half yearly, and second renewal premium pay though
cheque no. 802878, indus ind bank sector - 16, noida, Rs. 5950
then second premium cut u r company by credit card (No.
[protected])at18.04.2009
Rs.5929, when i pay already premium, why cut second time through credit
care(No. [protected])?
i call at customer care at 23.05.2009, regarding this payment, executive
told me this is
pay by you as a topup, i say i dont pay any topup, then that say sir u r
payment premium through credit card active, so
second premium cut, that person recieved request againt this, and at
24.05.2009, i call second time to call centre
executive say sir, you give me request through writen, at 25.05.2009 i
give writem request with all doc
( request latter, copy of cheque cheque, creditcard statement, credit card
deactivale latter).
at NOIDA SECTOR-18, BRANCH all doc recieved
by M/s Rajani Sundyal, at 01.06.2009 i go NOIDA SECTOR-18, BRANCH talking
about process my doc or not
mam says all doc send head office by curier. process complete may be 5 to
10 days, same day i call in call centre for detail
in call center executive says we have no doc for process
at 04.06.2009 i go second time in NOIDA SECTOR-18, BRANCH and talk to mam,
that say your all doc in process
i request to mam for POD(Blue Dart - [protected]) mam give me pod, i
cheque POD result-------
pichup date - 25.5.09
from-noida
to-mumbai
status - shipment delivered
date of delivery - 26.05.09
time of delivery - 08:50
Recipient -Sahu
then i call in call centre [protected], i talk to m/s tazeen she says i
have no't findout
any doc for process then i say all about POD, then mam says sir u r credit
card
deactivation request will be compleated, then i say mam all doc attach
together
then how u can say that refund request not recieved by u, then i
confrensig to noida branch
from m/s rajani both are talking about doc, then tazeen say sir i call u
tomarrow after all checkout
but today dont have any call, then i call send time in call centre i talk
to mr. sachin
he says tomarrow call u sazeen.
all above is my story regarding refund my payment...
1 - i spend more time.
2- i pay intrest to credit card.
3- having more tension regarding payment last 10 to 12 days.

i call to customer care today executive say no request fount again this
i mail more time to m/s sonia kapoor but i have no reply
i talk to m/s rajni sundyal in noida branch today that say you geve me two
request in a same format so my concern persone send only one request, what
tis if any body give request for read and send concern department, but in
noida branch no body have responcibility for any request.
after that

i mail to you all

after all try mail you

i requesting to you plz refund my all money as soon as posible
i want to refund my money as soon as posible


all doc attch

regarding

sanjay kumar
[protected]

From: "Nandan Bisht" <[protected]@rediffmail.com> | Add to Address book |This is spam



To: <[protected]@birlasunlife.com>


Subject: Re: Re: Fw: Policy document not received[protected]


Date: Thu, 28 May 2009 17:45:36 IST
Cc: <[protected]@rediffmail.com>


Note: To help protect your privacy, images from this message have been blocked.View images | What is this?






dear Sir/Madam.

still i hav not recd the policy documents as per your Customer care Exective my document has been despatched on 12/5/2009, and no idea about it who hold my Documents ?it not a gud news for every customer,

for your kind information now i dont want this policy reason your know as promised by your agents and company response and holding my money .

i request to you kindly cancle my Above said policy and refund my initial premum Amount asap.




Note :- now onward if i have reced any document from company I will return the same day


request also addresd to:Sir please help

Mr Sri P.K.Mishra,

Insurance Ombudsman Office of the Insurance Ombudsman 2/2 A, Universal Insurance Bldg. Asaf Ali Road
NEW DELHI 110 002




On Wed, 27 May 2009 13:45:04 +0530 wrote
>Dear Nandan,
>
>This is with reference to the above captioned policy .
>
>The said policy document will be despatch as per mode .Pls. wait for 2
>days.
>
>So please kindly bear with us .
>
>Please feel free to get in touch with us for any further assistance
>regarding your policy (ies).
>
>Assuring you the best services,
>
>Regards,
>Rupali
>Client Service
>Birla Sun Life Insurance Company Limited.
>
>(Toll Free):[protected]
>Timing: 9 am- 9 pm (MONDAY TO SATURDAY)
>Website: www.birlasunlife.com
>Fax:[protected]
>Address :Customer Care Unit, Indiana Business Centre, B Wing, First
>Floor, Marol Naka, Makwana Road, Andheri (E), Mumbai 400 059.
>
>
>
>
>"Nandan Bisht"
>05/26/2009 11:06 AM
>
>To
>
>cc
>,
>Subject
>Re: Policy document not received
>
>
>
>
>
>
>
>still waiting for Policy documents/bond
>
>
>
>On Thu, 21 May 2009 16:31:39 +0530 wrote
>>Dear Sir /Madam as I had applied for a policy with the company and issued
>a cheque of Rs.10000(Cheque No. 136268) which was encashed on 11/05/2009.
>The agent Alpha Investment Group Lajwanti Garden New Delhi The POLICY
>NUMBER for the same is[protected] as provide by customer care executive the
>agent promised me of issuing the document within 15 days. But so far I
>have not received the documents.
>>
>> So I raised the complaint .


ror, please notify the senderimmediately and destroy the original message and all copies.



THANKYOU



Nandan

Dear Sir / Madam,

I have invested in Birla Sun life's half yearly plan in the 1st week of APril 09 & my cheque of Rs.10, 045/- has been debited from my kotak bank on 9th April09, but still till date I haven't received my policy documents, Ms. Shweta (My adviser) has committed me to provide my documents within a week but more than a month completed still I am wondering for my original documents.

Please help me out in this regards as soon as possible, otherwise I want my whole money back with interest amount. I will not at all invest in BIRLA SUN LIFE in future, b'coz whatever services I received from Birla's executives it was not at all satisfactory at my level.

my policy doc. (Application No. A[protected]

I don't have any doc. to attach.

now I don't want to waste my money & time for taking a follow up for the documnets.

Expecting a valuable response from your side.

Regards,

SArita Singh
[protected]

One agent came to my home to make a new credit card and taken sign at a few places using trick. Later they used to buy a policy of Birla Sun Life Insurance in my name using my credit card details. After contacting the Birla Sun Life Insurance office at J.K.Millenium Building, Kolkata, I found that Advisor Suvajit Rakshit has used this with the help of his manager, Mr. Babul Halder. Later they assured me to refund the money via freelook. But it is yet to be reverted. This is their business policy. The Birla Sun Life HeadQuarter is also not taking action in this regard despite of several request and phone.

Dear,

I undertook a policy named Saral Jeevan on March 10th at Ashoka Estate branch, Delhi.
Thereafter, due to some personal reason cancelled this policy on 21st March 2009. But I have not recieved any money from the company side.

As per the company policy, I should get my money back in 15 days, therefore I will request you to, process my request as soon as possible and credit my money with due increment during the aforesaid time.

The POD No is [protected]. I am also attaching you freeloop cancellation reciept for your convenience.
Waiting for a prompt responce from your side.In case of any clarification feel free to reach me on [protected] and [protected].

Regards
Vinay Shukla
+91-[protected]

Hello Sir,

Day before yesterday I had recived the document,

But found different agreement then was informed:

1. Your advisor told me that for the Dream Plan
I have to pay premium just Rs 10000/- for three years
and get Gauranted Maturity benefit around 2, 40, 000 and
company also provide with the certificate, which will mature after 20 years.

While I recived with Gauranteed maturity benefit as 1, 85, 000/- instead of 2, 40, 000/-

2. Insurance of Rs 10, 00, 000/- continue till the Policy maturity i.e 20 years.
After three years onwards no need to pay the premiums,
and insurance will continue.

This is not the case .

Please take necessary actions against the responsible person,
such that Image and name of Birls Sun Life Insurance sustain for long time.

I forward this mail to consumer court as well as to the IRDA Policy Complaint Department.


Please cancel my Policy from the time your recived the mail

And Provid me the address of Birla Sunlife insurance office at Greater NOIDA UP.

My Advisor code no. JP1089

Regards
Tushar
[protected]




-----Original Message-----
From: [protected]@birlasunlife.com [mailto:[protected]@birlasunlife.com]
Sent: Saturday, May 09, 2009 7:50 AM
To: tushar.[protected]@st.com
Subject: Re: Fw: Not recieved New Policy document[protected]


DearTushar,

We refer to the above captioned policy.

The said policy document has been dispatched to client on 03/05/2009.

Kindly refer to the below delivery details for your reference.






In case of further queries, please feel free to revert.

Regards,
Sagar
Clientservices New Business
Birla Sun Life Insurance Company Ltd.




Tushar PANDEY
<tushar.[protected]@st
.com> To
<[protected]@birlasunlife.com>
05/04/2009 03:34 cc
PM <tusharpandey.[protected]@gmail.com>
Subject
Not recieved New Policy document
[protected]










Hello Sir,

I have taken the policy o[censored]nder the Dream Plan, of Rs 10000/- annualy mode payment, before approx 20 days but still i did'nt get the documnet of policy.

I have recive the message and in that mention that my policy no.
"A23524916"

please kindly arrange the same.

REgards
Tushar
[protected]

Dear Mr. Sundaram,

We refer to your communication dated April 04, 2009 with regards to the captioned policy.

We would like to inform you that the case facts were reviewed, and we stand by the earlier decision which was communicated to you dated March 26, 2009.

For any further information or assistance, please feel free to contact us between 9 a.m. to 9 p.m. IST [Monday to Saturday] on our toll-free number[protected]. You may also visit our website www.birlasunlife.com.

We value your trust in us and assure you the best of our service at all times.

Regards,

Customer Service.
FAX No.:[protected].


Meenakshi Sundaram <meenakshisundaram.[protected]@gmail.com>
04/04/2009 10:41 PM
To [protected]@birlasunlife.com, [protected]@birlasunlife.com, [protected]@birlasunlife.com
cc [protected]@irda.gov.in, nonlifecomplaints.[protected]@irda.gov.in, [protected]@irda.gov.in, [protected]@irda.gov.in
Subject Policy #[protected]



Hi at a Blood sucker organization,

How dare you state that we have corrected and because of our erroneousness this has happened? A customer has invested his hard earned money at your SO called company (who has to follow IRDA norms) is requesting for his money back.

If you are giving me a run around like this, I would have to file a criminal case against your company for illegal activities.

1) We regret to inform you that erroneously, the policy had lapsed in November 2008, however we had rectified the same and the policy was reinstated with effect from the lapse date.

Your erroneousness? I find my money unsafe with such an organization who had made me fight for the hard earned money for so long. Imagine this started at December 2008 and we are in April 2009, me still waiting for JUSTICE from IRDA.

2) The premium received on November 05, 2008 has been deposited in the policy, as of November 5, 2008.

I had to fight for this to get this reinstated on the said date. I have written correspondence from your company stating that “we cannot reinstate the policy on the said date as we received your payment late.

3) Since your policy was in the lapsed status the ECS, for the due date of December 05, 2008 was not presented to your bank account. As per your request we had sent the instruction to our Service Providers to have an amount of Rs. 836.63 debited from your bank account on December 18, 2008 and as per your request we deposited the premium with the effective date of December 5, 2008 in your policy. Please find below attached a Premium Paid Certificate for your reference. Alternatively you can check the same on our website www.birlasunlife.com with the aid of your CIP/T-PIN codes.

Please note, at this stage, you made my policy lapse AND not me. What if something had happened to me at this stage? Again your company would have told my nominees that my policy is in lapsed status because I did not pay the premium. Please note, You made it lapse and not me. Again I reiterate my money is UNSAFE with Brila, who does not follow IRDA guidelines.

4) We received a request for change in the method of payment from ECS to Direct Debit through Credit Card facility on December 26, 2008 and the same was activated in our records. A letter stating the Direct Debit through credit card facility has been activated was sent to your mailing address on December 26, 2008. The letter also states that your next due date is February 05, 2009 and requesting you to remit the due for the month of January 2009.

Fo your points 5, 6 and 7

You state that on the above mentioned date you received my authorization for an auto debit from my credit card. I have an acknowledgement from your Ghatkopar (W) branch stating that the premium for the month of January 2009 will be taken out my credit card. Again I reiterate that my money is unsafe with such fraudulent illegal behavior from your SO called company.

Again with all these you inform me that my direct debit authorization from the credit card has been cancelled. You also state in your email that you have my current premium payment mode as the same. This is illegal and ridiculous.

Please understand my hard earned money, then my telephone bills and money spent on getting this straightened out, then my blood, then my patience, then my efforts, then with the run around from a company of your standards, then what else can I describe guys, you have sucked my blood.

The money that I had paid may be peanuts for Aditya Birla Group, but, please make the highest authorities at your group understand that it is a poor guys hard earned money.

You have made me fight, beg, plead, cry for his hard earned money. You also need to understand that I am requesting for my money and not something that your company owes me.

I am a poor guy now egging and falling at the foot of your company for my money. I have to work for 20 days to earn this money. You have taken it out in a flash by cheating a customer of yours. I reiterate that I was never at fault and you are making me cry and beg for my money. I understand this if I have taken money and ran away from your company.

I do not have words to express, literally with tears………my hard earned money people, you will never live with such curses at your company. I am literally begging you guys, please understand that I have spent almost 500 rupees on top of this as my telephone bills talking to you to get this straightened out. Please understand the pain that I am in.

If this email does not mean anything to your company at any levels, I am sorry it is my blood that your company thinks that it has earned. Of course, by cheating me. If I am at fault at any stage, please forgive me.

Lastly I am literally falling at Aditya Birla’s group for my money. You cannot expect anything else from a poor customer. Please forgive me and return my money back.

With tears and hopes,
Meenakshi Sundaram

Dear Mr. Sundaram,

We refer to your communication dated March 27, 2009 with regards to the captioned policy.

We would like to inform you that the case facts were reviewed, and we reiterate the earlier decision which was communicated to you dated March 26, 2009.

1) We regret to inform you that erroneously, the policy had lapsed in November 2008, however we had rectified the same and the policy was reinstated with effect from the lapse date.

2) The premium received on November 05, 2008 has been deposited in the policy, as of November 5, 2008.

3) Since your policy was in the lapsed status the ECS, for the due date of December 05, 2008 was not presented to your bank account. As per your request we had sent the instruction to our Service Providers to have an amount of Rs. 836.63 debited from your bank account on December 18, 2008 and as per your request we deposited the premium with the effective date of December 5, 2008 in your policy. Please find below attached a Premium Paid Certificate for your reference. Alternatively you can check the same on our website www.birlasunlife.com with the aid of your CIP/T-PIN codes.



4) We received a request for change in the method of payment from ECS to Direct Debit through Credit Card facility on December 26, 2008 and the same was activated in our records. A letter stating the Direct Debit through credit card facility has been activated was sent to your mailing address on December 26, 2008. The letter also states that your next due date is February 05, 2009 and requesting you to remit the due for the month of January 2009.

5) On January 29, 2009, we received your instruction stating that the premium towards the due date of February 5, 2009 is not to be debited from your credit card account as your card has been blocked for security reasons, that the payment will be remitted vide cheque and you will revert with an alternate mode of payment. As per your instruction, the said transaction was not been presented to by bank account.

6) Please note that the stated policy has ceased to be inforce with effect from February 05, 2009 due to non-remittance of renewal premium. Incase you desire to reinstate the policy, we would request you to remit the outstanding amount of Rs 4, 166.65 i.e premium for the month of January 2009 - May 2009.

7) Presently, the policy is registered for Direct Debit through Credit Card facility with a monthly mode of premium payment. In case you wish to opt for any other mode of payment kindly intimate us. On the receipt of the request, we will do the needful.

In view of the above we shall be unable to accede to your request for compensation and refund of the entire premium paid.

For any further information or assistance, please feel free to contact us between 9 a.m. to 9 p.m. IST [Monday to Saturday] on our toll-free number[protected], or on[protected] [non toll-free]. You may also visit our website www.birlasunlife.com.

We value your trust in us and assure you the best of our service at all times.

Regards,

Customer Service.
FAX No.:[protected].

I bought Birla sunlife saraal jeevan policy on Aug-2008.I was told by agent, 100% allocation will be done for the premium paid, as birla sunlife was implemented best product to attract customers. and the broacher also stated no money has to be paid other than premium.
Now, Birla sunlife is actually selling the customer allocated units every month at current market prices, stating premium for insurance. Birla sunlife is selling units at lower market prices, incurs more loss to me . i almost lost 75% of the invested money in 1 year. I spoke to birla sunlife customer care, they told, Birla sunlife will sell units up to 20 years of policy period or withdrawal of policy.Policy cannot be withdrawn before 3 years too. I was frustrated on hearing this. It was cheating done by Birla Sun Life to attract customers.

Dear Sir,

I wish to report a misappropriation in my wife’s Bank account with ICICI Bank bearing A/C#[protected].

Since Sep’09 there have been deductions of Rs/- 3000 on a monthly basis towards a Birla Sun Life Mutual fund, we do not have any business interests with Birla Sun Life and are not aware of the transaction.

Upon investigation, we understand that all payments for Folio# [protected] for Mr Raja Sahney are being debited from my wife, Pavithra.V’s account. I have shared these details with the Mutual Fund.

We made a formal complaint on 30-Mar, and followed up several times. We have not heard back from them till date. The amount incorrectly debited (with interest) and the penalty imposed should be credited back to the account with interest.

In spite of the complaints Rs/-3000 was deducted on 11-Apr. Ironically, there is no ECS set up with the bank for us to stop payment.

i had resigned from Birla Sunlife Insurance on Feb, 2009 as a Agency Manager (employee code 14750) from Rajsamand Branch Rajasthan and I have not received my settelment money after resignation. In this context after speaking to the Branch Manager, he informed me that it was error on part of the HR Dept Mumbai and same will be rectified as soon as possible and now since several months have passed by he is reluctant to speak on this topic.
I will be very grateful if I will be given proper advice on how to claim my settelment amount.

niranjan sharma
rajasthan
Ph [protected]

Respected Sir, with due respect i state that i had purchased BSLI platinum plus fund 2 policy no[protected] issued date

09/02/2009 of amount 100000 rupees. I received the policy on 03/03/09 & freelook application given on

09/03/2009 but i received the amount of rupees 91, 416.55 insted of 1 lakh through cheque no. 111519

dated 18/03/2009 which is totally illegal & cheating by BSLI with me.

There are some irregularities & misselling in this policy.



1. Starting unit price of rs 10. How can BSLI cut my amount 8, 583.45 rs.



2. BSLI not send me any statement of NAV .



3. Plan offers gauranteed maturity unit price start at rs 10 - what jokes & cut my rs 8, 583.45 is it
gauranteed unit price - it is misselling the policy by BSLI



4. It is mentioned in the brosher of this plan that the risk profile of the fund is very low & assets allocation

will be no more - also misselling & try to confusing the customer.



5. Reset date of NAV is every month 15 - i received the policy on 03/03/09 & refund 09/03/09. How can

company send my money in market.



Sir, i request you kindly arrange to refund my rest amount of rs 8, 583.45 + intrest + mental torture amount

as early as possible .



WITH REGARDS & THANKS



yours sincearly

Inderajeet singh

207/1 c.p mission compound jhansi u.p.

Background - I had invested with Birla Sunlife Insurance Co. Ltd (BSLI) in their plan - classic life in the year 2005. The insurance premium was Rs.25000 p.a and mode of premium was annual. During the 2nd year when the renewal premium got due, i made a payment to the company by cheque. The company issued me a receipt on deposit of premium cheque. However during the year 2007 the company sent me a policy account statement in which only one premium that i paid got reflected rather than 2 premiums. I made an attempt to contact the company officials at its branch at Nagpur to understand the loop. However even after repeated attempts of getting things resolved till date i haven't yet received the credit for the premium that i had deposited with the company.

Hi,

I had paid the amount for the Dream plan (an term plan) by cheque which was en-cashed by Birla Sun life in Nov 2008. But after perusing for number of times by mail and by phone I had been told that the policy is dispatched and will receive soon. But on 7th Mar 2009 when I had called in Mumbai head office I had been told that the policy is rejected as the documents required were not handed over by the agent and my cheque is dispatched in the Chandigarh branch of Birla Sun life. After calling to them I had been told that the cheque is not received in the Chandigarh branch and the branch manager had sent the mail to clientservices (Birla sun life) on 7th march 2009. But till date (20th march) I had not received any mail or call from Birla Sun life.

Please guide me for getting my money back

Regards,

Dr. Ashish

Hi All,

Beware of Saral jevan policy in Birla sunlife Insurance,

CITI BANK and Birla Sunlife Insurance is cheating / robbing the people by way of insurance policy.

I bought a policy with Birla sunlife last December ( May 2007) through "CITIBANK" I I have to admit that I am a layman when it comes to ULIPs. I was completely brainwashed by one of Birla sunlife's agent that Saral jeevan offers excellent returns (30%). I bought the policy on May 28th. Policy number is[protected]. Premium amount was Rs 39309 (Thirty Nine thousand three hundred and nine rupees ). I received the policy document promptly and was schocked to see that there were monthly charges of Rs 1387. on the policy. A net amount of 16644 Rs would be deducted towards charges in a year, which is nearly 40% of the premium that I have paid. When the agent came to my house to get my signature and cheque, he gave me a brochure which HAD ABSOLUTELY NO MENTION OF CHARGES. I felt cheated. I called him up and told him to cancel the policy. He told me that there are indeed charges in the policy. However, they are applicable only after the policy starts yielding returns..meaning the charges will be deducted from the profit and not from the premium amount. The premium amount of Rs 39309 will remain intact. After three months,
I placed a call with Birla sunlife and I was startled to know that they have indeed deducted monthly charges on the policy. I got furious and asked them to cancel them the policy. They cooly replied that the surrender value of the policy is in negative.. meaning that I have to pay more money to cancel the policy. Ridiculous!!

I contacted my agent and he said that he will do the necessary to cancel the policy and that I will get my Rs 39309 after 3 years. I contacted the helpline and they said that there is no way I can get the money. They said that I have signed the policy and had a 15 days grace period to get out the policy. When the agent came to my house to get the form filled up he gave me a template to fill up and took just my signatures on the application form. I now know why he gave me a template to fill up and not the actual application form. The application form has all the charges listed in it. He wanted to deliberately hide the information about the charges on the policy.

This 39309 Rs is my hard earned money. I have worked round the clock to earn this money. I decided to fight against this misselling. I launched a complaint with Birla sunlife. They said that they will escalate it to the highest level possible. Finally I got a letter stating that my claim is not I have gone through a lot of mental agony over the past 10 months. As you can recall, I had invested about 39309 Rs in May 2007. Currently the value of the fund ( as of today – 3rd march October) is Rs 13984. Can you believe this? I am not going to renew this policy. No person on the earth cant renew this policy

“CITI BANK AND BIRLA SUNLIFE” BOTH the companies are cheting / robbering the corporate employees in the form of savings.

Birla Saral Jeevan is a clear case o[censored]LIP misselling. But I am a common man and can do little against a big corporate house like Birlas. I will however advice you all not to buy this policy.



Frustrated Customer of
City Bank / Birla sun life
GURUBRAHMAM KOTHA

Hi,
I m working with Birla Sun Life Insurance Co. Ltd.
My Net Salary Rs. 15200/-
I Apply for credit card of Hdfc bank 2 time but they reject my form.
I dont know what is the reason bhind it.

i hv Salary account with HDFC bank.
I m from Maharashtra. Live in Mumbai From Last 5 Years.
I hv Pan Card, Company Id, Salary Slip,

My Bank A/C credited Extra Amt. on monthly basis.
What will be the reasone for decline the card

Dear Sir,

I am policy holder of Birla Sunlife ULIP Saral Jeevan.

While taking policy the agent didnt tell me anything. I have invested 30000. now the fund value 15k something. till now they have incurred the administrative and service charges upto 6500.

Now only i came to know that they are doing the business this way.

I told them to that i am going to surrender my policy and now they are telling me is that you wont get any money by surrendering.

I am middle class person and all my hard earned money is going in vein.

i dont know this is the way they are playing with emotions of the people.


Please help me out in this matter sir.
i have policy of 333000 sum assured.
if i surrendar it now i wont get anything out of my invested amount.

becoz per 10k one cover.
900*33=29700 surrendar charges.

You tell me what should i do.

my contact no is: [protected]

please find policy details herewith.

The surrender charge is applied if and when you surrender your policy in the first 3 policy years. The amount you will receive will be the fund value less this charge. This charge is guaranteed to never increase.

per Cover *
Policy Policy Term
Year 10 Years 15 Years 20 Years
1 Rs. 1044 Rs. 936 Rs. 900
2 Rs. 696 Rs. 624 Rs. 600
3 Rs. 348 Rs. 312 Rs. 300
4 onwards nil nil nil
* Cover: sum assured in Birla Sun Life Insurance Saral Jeevan plan is available in easy Covers of Rs. 10000 each. One Cover = Rs. 10000 sum assured.



What are the charges applicable in this policy?


Premium Allocation Charge

No premium allocation charge is deducted from your policy premium. This means all of your policy premium will be invested in the investment funds of your choice.

Fund Management Charge

The daily unit price of each investment fund is adjusted to reflect the fund management charge. We may increase this charge any time in the future subject to a maximum of 1.50% per annum for all fund options except Multiplier at 1.75% per annum.

per annum & reflected daily in Unit Price
Investment Fund Investment Fund
Assure 1.00% Creator 1.25%
Protector 1.00% Magnifier 1.25%
Builder 1.00% Maximiser 1.25%
Enhancer 1.00% Multiplier 1.50%

Policy Administration Charge

The policy administration charge will be deducted monthly by canceling units proportionately from each investment fund you have at that time.
This charge is guaranteed to never increase for the first three years, after which it can be increased by no more than by 5% per annum since inception.

monthly per Cover*
Policy Policy Term
Year 10 Years 15 Years 20 Years
1 to 3 Rs. 29.0 Rs. 26.0 Rs. 25.0
4 onwards Rs. 4.0 Rs. 3.0 Rs. 2.5
plus Rs. 40 (on the first Cover only)

Mortality Charge

Every month we will deduct a mortality charge for providing you with the death cover. We will take these charges by canceling units proportionately from each of the investment funds at that time.
The charge depends on the policy term as well as the age and gender of the life insured. This charge is guaranteed to never increase. Sample rates are provided for your reference.

monthly per Cover*
Issue Age
25 35 45 55
Policy Term Male
10 Years 1.77 2.35 4.77 11.27
15 Years 1.92 2.65 5.48
20 Years 2.41 3.28 6.46
Policy Term Female
10 Years 1.73 2.04 3.73 8.76
15 Years 1.85 2.27 4.29
20 Years 2.33 2.84 5.12

Please refer to the application form for the rate applicable to you.

Surrender Charge

The surrender charge is applied if and when you surrender your policy in the first 3 policy years. The amount you will receive will be the fund value less this charge. This charge is guaranteed to never increase.

per Cover *
Policy Policy Term
Year 10 Years 15 Years 20 Years
1 Rs. 1044 Rs. 936 Rs. 900
2 Rs. 696 Rs. 624 Rs. 600
3 Rs. 348 Rs. 312 Rs. 300
4 onwards nil nil nil
* Cover: sum assured in Birla Sun Life Insurance Saral Jeevan plan is available in easy Covers of Rs. 10000 each. One Cover = Rs. 10000 sum assured.

Revival Charge
The current charge for policy revival is Rs. 100. We may increase this charge at any time in the future subject to a maximum of Rs. 1, 000, subject to IRDA approval.

IRDA Approval

Only when specified and within stated limits, we may increase a particular charge at any time in the future. We, however, need to get prior approval from the IRDA before such charge increase is effective. Otherwise, all other charges in this policy are guaranteed to never increase during the tenure of the policy.

What happens if I miss out paying my premiums?

If you are unable to pay the policy premium by the due date, you will be given a grace period of 30 days during which time all insurance cover under your policy will continue.

If you do not pay your premium within the grace period of 30 days, the following will be applicable:

During the first three policy years - Your policy will lapse if we do not receive the entire policy premium by the end of the grace period. The insurance under your policy will cease and your fund value will be held in suspense after deduction of Surrender Charges. This net fund value will be paid out to you only at the end of the third policy year or the end of the two-year revival period, whichever is later. You can revive your policy within two-years from its lapse date (due date o[censored]npaid policy premium) by paying all outstanding policy premiums and providing us with evidence of insurability satisfactory to us.
If the life insured dies while the policy is not yet revived, we will pay the fund value as of the lapse date immediately and terminate the contract.

After three completed policy years - If we do not receive the entire policy premium by the end of the grace period, then you will be given a period of two years (starting on the due date of the unpaid policy premium) to pay all outstanding premiums till date. Your policy will continue during these two years, as well as all insurance cover and charges. At the end of this two-year period, we will give you the choice to either surrender your policy or continue it without the payment of additional policy premiums. Your policy will, however, be deemed as surrendered should your fund value equals one annual policy premium.

What if I change my decision of buying the policy?

You will have the right to return your policy to us within 15 days from the date of receipt of the policy. We will pay the fund value plus all charges levied till date (excluding the fund management charge) once we receive your written notice of cancellation (along with reasons thereof) together with the original policy documents.



Terms & Conditions

Service Tax

Service Tax and other levies, as applicable, will be levied as per the extant tax laws.
Unit Price

On each business day and for each investment fund, we determine the unit price by dividing the net asset value (NAV) of the investment fund at the valuation time by the number o[censored]nits in existence for the investment fund in question. We publish the unit prices of all investment funds on our website www.birlasunlife.comas well as in the newspapers.


The NAV is determined based on whether we are purchasing (appropriation price) or selling (expropriation price) assets in order to meet the daily transactions o[censored]nit allocations (redemptions) associated with the investment fund. When appropriation (expropriation) price is applied, the NAV of the investment fund is the market value of investment held by the fund; plus (less) the expenses incurred in purchasing (selling) assets; plus the value of current assets; plus any accrued income net of fund management charges; less the value of any current liabilities or provisions. This NAV divided by the number o[censored]nits existing on the valuation date, before units are allocated (redeemed), gives the amount of money we put in to (take out of) the investment fund per unit allocated (redeemed).
Suicide

We will refund higher of fund value or policy premiums paid to date in the event the life insured dies by suicide, whether medically sane or insane, within one year after the issue or revival date, whichever is later.
Section 41 of the Insurance Act, 1938

No person shall allow or offer to allow, either directly or indirectly, as an inducement to any person to take or renew or continue an insurance in respect of any kind of risk relating to lives or property in India, any rebate of the whole or part of the commission payable or any rebate of the premium shown on the policy, nor shall any person taking out or renewing or continuing a policy accept any rebate, except such rebate as may be allowed in accordance with the published prospectuses or tables of the insurer.
Section 45 of the Insurance Act, 1938

No policy of life insurance effected after the coming into force of this act shall, after the expiry of two years from the date on which it was effected be called in question by an insurer on the ground that statement made in the proposal or in any report of a medical officer, or referee, or friend of the life insured, or in any other document leading to the issue of the policy, was inaccurate or false, unless the insurer shows that such statement was on a material matter or suppressed facts which it was material to disclose and that it was fraudulently made by the policyholder and that the policyholder knew at the time of making it that the statement was false or that it suppressed facts which it was material to disclose.
Provided that nothing in this section shall prevent the insurer from calling for proof of age at any time if he is entitled to do so, and no policy shall be deemed to be called in question merely because the terms of the policy are adjusted on subsequent


Regards
Chandru

[protected] Forwarded message[protected]
From: <[protected]@birlasunlife.com>
Date: Tue, Feb 10, 2009 at 1:26 PM
Subject: Re: Web-68764-[protected][protected]
To: [protected]@gmail.com



Dear Sir,

We regret the delay in response to your query for policy number[protected].

We wish to inform you that you are holding Saral Jeevan plan with us wherein, the issue date is August 27, 2008.

We would like to inform you that the plan taken by you is a Unit Linked Policy (ULIP) which is a combination of insurance coverage and market related investment. In today's volatile market, ULIP plan is one of the best investments to have which will reap benefits in the long run. Every insurance plan comes with charges be it ULIP (Unit Linked Plan) or a pure Term plan.

Every month cost of insurance which includes administration charges and mortality charges are deduted in terms o[censored]nit which is reflecting in Policy Account Statement.

NAV varies on daily basis depending on market fluctuations.

We are herewith attaching the Policy Account Statement for your immediate reference.

We look forward for your continued patronage and support as always. In case, you have further queries, feel free to write to us.

For any further information or assistance, please feel free to contact us between 9 a.m. to 9 p.m. IST [Monday to Saturday] on our toll-free numbers[protected] and[protected], or on[protected] [non toll-free]. You may also visit our website www.birlasunlife.com.

We value your trust in us and assure you the best of our service at all times.

Regards,



Customer Service.
FAX No.:[protected].
EFAX No.:[protected].


<[protected]@birlasunlife.com>

01/29/2009 03:08 PM

To
<[protected]@gmail.com>
cc
<[protected]@birlasunlife.com>
Subject
Web-68764-[protected][protected]






This is a auto generated email from website with following details:-

Cip Number : [protected]
Name of the Person : CHANDRASHEKAR B Hiremath
Email ID : [protected]@gmail.com
Docket No. : 68764
Request : hi Policy no is :[protected]. i have invested 30000 in[protected]. The NAV was on that date is 20.84. Units allocated are 1456.08. but the system is showing 1041.28 units. I would like to know the status of this. Present NAV is 14.5. my fund value came down to 15000 for 1041.28 units. what about other ledt units.

As per birla sunlife insurance company mail dated January 30, 2009 which state that "For any
further information or assistance, please feel free to contact us between 9
a.m. to 9 p.m. IST [Monday to Saturday] on our toll-free numbers
[protected] and[protected], or on[protected] [non toll-free]" . I
made a call at their customer care centre on presumtion that phone no. given
by them is a toll free no. and no charges will be levied from my mobile
balance account .


On Saturday[protected] at 7:03Pm I made a call at their (birla sunlife insurance company) toll free no.
[protected] from my mobile phone i.e. [protected] . By assuming that it is a
free call i made from my mobile but my prepaid balance get reduced. I
contact my telephone operator i.e relance communciation they told me that it
is not a free number and this number is free on MTNL/BSNL phones.And also
told me that the birla sunlife people cheated me. And told me to contact the
Birla sunlife people.

Then i again contact at the customer care of the birla sunlife regarding the
same problem. They told me that they are help less and told me to contact my
telephone operator i.e relance communciation ltd.


I feel very bad, cheated that my prepaid balance has been deducted from
account. I trust the birla sunlife but they people cheate me.

I want my money back.

If i know that the number given my you is not a toll free number, i will
call you from my MTNL number.

I want to know the procedure for taking the toll free number. Who are
eligble for the same ? And who will pay to the telpehone service provider
for their calls ?

Please help.

Please do something.

I check the balance but there are so many people who do not check the
balance. So will cheat so many people by advertising that it is a toll free
number.

If the message is not clear, please feel free to contact me i.e. [protected]

I have contact to the customer care at birla sunlife, they people do not understand my problem.

Regards,

Kamal Kalra
59-A Shyam Nagar
P O Krishna Nagar
Delhi-110051

Hi,

Policy Number :[protected]
I am the policy holder of birla sunlife insurance company at Kormangala
branch, bangalore.One important information i am interested to bring to
your notice as the birla sunlife insurance company, Kormangala, Bangalore is cheating the customers by giving false promises. They are telling the customers to take the policy by paying first premium and show few customers as business after few days we can reimburse the first premium amount as a commission.So i had taken a policy and paid an amount of Rs.16, 000/-approximately by giving my cheque to the branch manager(Rajeev Nair). As the branch manager asked me to meet after few days to get my commission.After sending number of mails to the birla sunlife company and meeting my branch manager. Now they are telling what ever you want you can do this was the message i got from the branch manager.
It is not possible to give commission as per IRDA rules and regulations
then how can the branch manager of birla sunlife can give false promises and cheat the customers after paying the amount.I used to meet him every month he used to tell me wait for some time.After few days i checked the issue at birla sun life insurance company at head office.They told the commission amount was already transferred immediately then i lodged a complaint at the head office but no one has taken serious action. So please take necessary action and reimburse my amount are else i want bring this issue to public regarding this company through media.

Birla sunlife insurance employees:
Rajeev Nair----[protected](Branch Manager)
Samraat Dutta ----[protected]( Manager)

Thanking you sir,

Regards,
VijayKumar
91-[protected]